Certificate for Floor Monster

No. XC04C856C6E4B1130EC40F72B1BFCC1F9
 

Approved on
04/03/2014
Valid until
03/03/2020
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for Floor Monster



Excellent

4.69/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 130 Trusted Shops reviews collected in the last 12 months.
In total, Floor Monster has already collected 415 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
10/07/2019
Date of order
03/07/2019
10/07/2019
Good service
5.00
Excellent

Date of publication
05/07/2019
Date of order
28/06/2019
05/07/2019
thank you
5.00
Excellent

Date of publication
02/07/2019
Date of order
22/06/2019
02/07/2019
I was look for a company that had quality flooring that I liked that also provided free samples.
I’m still half way through my project and haven’t made a decision what flooring I need but I do know it will be from Monster.
5.00
Excellent

Date of publication
28/06/2019
Date of order
21/06/2019
28/06/2019
First class service from start to finish
5.00
Excellent

Date of publication
28/06/2019
Date of order
20/06/2019
28/06/2019
Great company
5.00
Excellent

Date of publication
28/06/2019
Date of order
20/06/2019
28/06/2019
Great service....great product and prices too.....would use again for sure.
5.00
Excellent

Date of publication
27/06/2019
Date of order
19/06/2019
27/06/2019
Very helpful both presales and after the order was placed. Through no fault of their own, one pack of laminate was omitted from the delivery - they got on to it straight away and had the missing pack with us in time for the floor fitter's arrival.
5.00
Excellent

Date of publication
25/06/2019
Date of order
18/06/2019
25/06/2019
Sent a sample the very next day, will be ordering soon.
5.00
Excellent

Date of publication
24/06/2019
Date of order
17/06/2019
24/06/2019
Excellent customer service, great product.
The delivery driver demanded help off load, workmen at my home had to help
4.33
Good

Date of publication
24/06/2019
Date of order
17/06/2019
24/06/2019
We didn’t end up buying from them due to client changes but I would recommend 100 and will be back if the future allows.
Thanks Floor Monster
5.00
Excellent

Date of publication
20/06/2019
Date of order
13/06/2019
20/06/2019
Phoned three times to order the floor because I was having problems placing the order on the website three times left the message with the operator who answered the phone but no one bothered to call back
So bought the floor from an other supplier
1.00
Very Poor

Floor Monster replies: 21/06/2019
Thanks for your comment, we have record of 1 call from yourself which was returned, this may have shown as a private number, as unfortunately we did not get an answer. Sorry we missed you on this occasion and if you need anything further please just let us know!

Date of publication
16/06/2019
Date of order
05/06/2019
16/06/2019
Needs some particular laminate flooring to replace kitchen area after flood.
Was told it was out of production by a local firm
This firm came up trump's and had it in stock .
Saved me replacing the whole kitchen and dining room floor
5.00
Excellent

Date of publication
15/06/2019
Date of order
08/06/2019
15/06/2019
Excellent service
5.00
Excellent

Date of publication
10/06/2019
Date of order
02/06/2019
10/06/2019
I have only sent for a sample. This only took a couple of days to come. Impressed with the swiftness if the service
4.33
Good

Date of publication
07/06/2019
Date of order
30/05/2019
07/06/2019
Great product and customer service
5.00
Excellent

Date of publication
05/06/2019
Date of order
28/05/2019
05/06/2019
Very good service and nice floor
5.00
Excellent

Date of publication
31/05/2019
Date of order
24/05/2019
31/05/2019
Excellent
5.00
Excellent

Date of publication
29/05/2019
Date of order
22/05/2019
29/05/2019
V good
5.00
Excellent

Date of publication
29/05/2019
Date of order
21/05/2019
29/05/2019
Top notch service 5 all around
5.00
Excellent

Date of publication
28/05/2019
Date of order
10/05/2019
28/05/2019
Floor Monster have been excellent - they replied to every message and were extremely helpful along the way. The original item I ordered didn't have enough in stock but they supplied different samples to me and changed the underlay to one my husband wanted. Can definitely recommend them. Thank you.
5.00
Excellent

Date of publication
25/05/2019
Date of order
17/05/2019
25/05/2019
Spot on in every way
5.00
Excellent

Date of publication
22/05/2019
Date of order
15/05/2019
22/05/2019
Very attentive service even though I was placing a small order.
5.00
Excellent

Date of publication
20/05/2019
Date of order
12/05/2019
20/05/2019
Samples arrived quickly
5.00
Excellent

Date of publication
15/05/2019
Date of order
27/04/2019
15/05/2019
Quick and easy
5.00
Excellent

Date of publication
15/05/2019
Date of order
07/05/2019
15/05/2019
Fast delivery, amazing sample size.
5.00
Excellent

Date of publication
08/05/2019
Date of order
01/05/2019
08/05/2019
I only ordered a sample but it was free and prompt. Great service.
5.00
Excellent

Date of publication
04/05/2019
Date of order
27/04/2019
04/05/2019
All my samples came on time. Service was great. My builder recommended them
5.00
Excellent

Date of publication
04/05/2019
Date of order
27/04/2019
04/05/2019
Excellent service
5.00
Excellent

Date of publication
02/05/2019
Date of order
24/04/2019
02/05/2019
great quality
5.00
Excellent

Date of publication
01/05/2019
Date of order
23/04/2019
01/05/2019
Only downside was that a delivery time was not given
4.67
Excellent

Date of publication
29/04/2019
Date of order
15/04/2019
29/04/2019
Excellent service, price and product
5.00
Excellent

Date of publication
28/04/2019
Date of order
19/04/2019
28/04/2019
Great contact with customer, quick delivery - all good. Recommended
5.00
Excellent

Date of publication
24/04/2019
Date of order
16/04/2019
24/04/2019
no comment
5.00
Excellent

Date of publication
24/04/2019
Date of order
16/04/2019
24/04/2019
Quick delivery no hassle everything as it should be
5.00
Excellent

Date of publication
23/04/2019
Date of order
15/04/2019
23/04/2019
Ordering was very simple via the internet, after sales was very good indeed and most importantly the goods arrived the day they were promised.
5.00
Excellent

Date of publication
21/04/2019
Date of order
14/04/2019
21/04/2019
I requested some samples of laminate flooring, and the arrived the very next day. Excellent service
5.00
Excellent

Date of publication
20/04/2019
Date of order
12/04/2019
20/04/2019
I have only ordered a sample at this stage and received it within 48 hrs. The size is good, giving you a chance to see the true colour and quality. The website was easy to use and there was no charge. Now it's a matter for me to convince the insurance company that this company is the way to go. Beautiful quality Oak Engineered Flooring.
5.00
Excellent

Date of publication
10/04/2019
Date of order
01/04/2019
10/04/2019
Super speedy delivery of samples, still trying to decide which one to use, so far great service.
5.00
Excellent

Date of publication
09/04/2019
Date of order
02/04/2019
09/04/2019
Very prompt sending sample laminate floor.
5.00
Excellent

Date of publication
09/04/2019
Date of order
01/04/2019
09/04/2019
Excellent service.
5.00
Excellent

Floor Monster customer reviews

Floor Monster

Laminate, Solid & Engineered Wood Flooring UK Shop

Floor Monster was certified by Trusted Shops on 04/03/2014.

Transforming the way people buy flooring: discover more flooring options and get your flooring requirements done within a second. Suppliers of Laminate Flooring (from 6mm up to 15mm), Solid Wood Flooring (from 14mm up to 18mm), Engineered Wood Flooring (from 10mm up to 21mm) & Vinyl Click Flooring, You can get all types of flooring in this One Stop Flooring Shop. If you cannot find your particular flooring you want, do not worry, their customer team will hunt it down for you and make your dream come true. Why not discover this One Stop Flooring Shop Now

Contact
FloorMonster.co.uk, 11 Scotts Road
PA2 7AN Paisley
United Kingdom
customer_service@floormonster.co.uk
Floor Monster
Owner
Marauder Ltd.
413 Hillington Road, Hillington Park
G52 4BL Glasgow
United Kingdom
Trade register
United Kingdom NI615454
Authorized representative
Mr Ross Nicholl
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with Floor Monster in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Genuine customer reviews for more trust
Trusted Shops is the leading trust brand for online shopping in Europe. Trusted Shops perfoms automatic and manual checks on all reviews, because only genuine reviews really help customers to make the right purchasing decision.