Certificate for floormonster.co.uk

No. XC04C856C6E4B1130EC40F72B1BFCC1F9
 

Approved on
04/03/2014
Valid until
03/03/2019
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for floormonster.co.uk



Excellent

4.79/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 61 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 246 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
20/02/2018
Date of order
12/02/2018
20/02/2018
Dear floormonster. We are so very very pleased with our Engineered Wood Flooring (Herringbone, in Walnut). It really is beautiful and makes a stunning feature in our house
5.00
Excellent

Date of publication
19/02/2018
Date of order
12/02/2018
19/02/2018
Excellent
5.00
Excellent

Date of publication
16/02/2018
Date of order
09/02/2018
16/02/2018
Excellent fast service, would definitely use again.
5.00
Excellent

Date of publication
16/02/2018
Date of order
09/02/2018
16/02/2018
Very helpful staff
5.00
Excellent

Date of publication
13/02/2018
Date of order
05/02/2018
13/02/2018
Excellent service with a personal email to arrange delivery.
5.00
Excellent

Date of publication
10/02/2018
Date of order
03/02/2018
10/02/2018
Will do business again
5.00
Excellent

Date of publication
25/01/2018
Date of order
18/01/2018
25/01/2018
Great company to deal with. The only issue I have is delivery is to the street only and not into your home.
5.00
Excellent

Date of publication
24/01/2018
Date of order
16/01/2018
24/01/2018
Very good product and their customer service went above and beyond
5.00
Excellent

Date of publication
19/01/2018
Date of order
11/01/2018
19/01/2018
Good product, was informed when would arrive and arrived on time as organised. Thanks.
5.00
Excellent

Date of publication
15/01/2018
Date of order
04/01/2018
15/01/2018
Lovely samples..... but have had to settle for something less expensive
5.00
Excellent

Date of publication
12/01/2018
Date of order
04/01/2018
12/01/2018
dispatched my sample fast
4.00
Good

Date of publication
08/12/2017
Date of order
29/11/2017
08/12/2017
Good quality and fast delivery
3.67
Good

Date of publication
06/12/2017
Date of order
29/11/2017
06/12/2017
Perfect transaction, thank you.
5.00
Excellent

Date of publication
04/12/2017
Date of order
27/11/2017
04/12/2017
I wouldn’t hesitate to recommend floormonster, they had the flooring I wanted at a good price. Their customer service is excellent and the delivery arrived on time.
5.00
Excellent

Date of publication
28/11/2017
Date of order
21/11/2017
28/11/2017
Although haven't decided on which flooring the service I've received so far has been very helpful
5.00
Excellent

Date of publication
21/11/2017
Date of order
02/11/2017
21/11/2017
Great floor.Matched original in colour and plank size
5.00
Excellent

Date of publication
18/11/2017
Date of order
11/11/2017
18/11/2017
Very goid price
4.00
Good

Date of publication
16/11/2017
Date of order
07/11/2017
16/11/2017
good quality laminate at a reasonable price.staff very helpful via live chat and email.The finished floor looks great. very pleased. Thanks.
5.00
Excellent

Date of publication
02/11/2017
Date of order
25/10/2017
02/11/2017
The delivery guy didn't call one hour before, just show up. So had to carry the flooring all by myself because it was too late to call my friend.
4.33
Good

Date of publication
10/10/2017
Date of order
03/10/2017
10/10/2017
Helpful and friendly online chat. Quick delivery (less than 48 hours). The online slight issue was that most of the boxes were wet. Luckily though, the water hadn't gotten into the product so there was no problem.
4.67
Excellent

floormonster.co.uk replies: 11/10/2017
Gareth, thanks for your kind review and we are happy to hear how impressed you were with our service and online chat. We have passed your comments over to Quick Step who delivered your pallet directly, and glad to hear the packaging protected the floor from any issue. Thanks again!

Date of publication
06/10/2017
Date of order
29/09/2017
06/10/2017
Brilliant customer service. I spoke to Jennifer on a Friday and mentioned that I needed a floor for that Saturday. She was so helpful, rang through to the warehouse to see which floors we could choose from and our lovely dark wood floor was delivered the next day. We will definitely use them again.
5.00
Excellent

Date of publication
01/10/2017
Date of order
24/09/2017
01/10/2017
Excellent service
5.00
Excellent

Date of publication
01/10/2017
Date of order
23/09/2017
01/10/2017
Requested a sample, which was promptly delivered
4.00
Good

Date of publication
25/09/2017
Date of order
18/09/2017
25/09/2017
Would recommend. Very professional.
5.00
Excellent

Date of publication
09/09/2017
Date of order
02/09/2017
09/09/2017
Very good
5.00
Excellent

Date of publication
22/08/2017
Date of order
13/08/2017
22/08/2017
Really good customer service by Neil.
5.00
Excellent

Date of publication
22/08/2017
Date of order
15/08/2017
22/08/2017
Fast sample delivery. Good sample size. Thanks
5.00
Excellent

Date of publication
21/08/2017
Date of order
14/08/2017
21/08/2017
Unfortunatley flooring I wanted was out of stock, but customer service excellent sent samples of other flooring which arrived next day. Although not what I was looking for but would have no hesitation using in future.
5.00
Excellent

Date of publication
18/08/2017
Date of order
08/08/2017
18/08/2017
It is now 10 days from when I requested sample of flooring. Haven't received anything so it has to be a very poor score.
1.00
Very Poor

floormonster.co.uk replies: 21/08/2017
We are sorry the posted sample did not arrive to you, we can only assume this sample was lost in the post. All samples are sent on a 1 - 2 day service and follow up emails/calls are intended to check the sample has arrived safely. We can happily reissue samples in this situation at no additional cost

Date of publication
17/08/2017
Date of order
06/08/2017
17/08/2017
Good customer service , goods arrived on time
5.00
Excellent

Date of publication
11/08/2017
Date of order
03/08/2017
11/08/2017
I was only asking for a sample but brilliant it arrived next day
5.00
Excellent

Date of publication
01/08/2017
Date of order
18/07/2017
01/08/2017
The Quick Step flooring and the underlay are brilliant I found the two people with whom I chatted very helpful and informative. Great customer service. The goods were delivered safely and efficiently on the day. I have recommended Floor Monster and that specific flooring to a friend of mine who asked when she saw it and was impressed
5.00
Excellent

Date of publication
24/07/2017
Date of order
17/07/2017
24/07/2017
Delivery was not good - didn't turn up on booked day, tried to deliver next day without notice, and finally delivered correctly on 3rd attempt
3.67
Good

floormonster.co.uk replies: 25/07/2017
Hello - thanks for your order. We are really sorry about the mix up with your delivery which was undertaken by a 3rd party courier on our behalf. We have spoken with them today about the mix up and apologise it was not as originally agreed. We are pleased though you got the delivery on the following Monday, the next working day. Any other queries please let us know! :)

Date of publication
20/07/2017
Date of order
11/07/2017
20/07/2017
Very helpful staff,great products with lots of choice. Web site easy to use.
5.00
Excellent

Date of publication
06/07/2017
Date of order
28/06/2017
06/07/2017
The floor samples I requested were delivered really quickly & I have been contacted to see if I need anything else. I have still not quite decided on the flooring but I was impressed with the professionalism & feel confident that if I place an order it will arrive promptly
5.00
Excellent

Date of publication
28/06/2017
Date of order
20/06/2017
28/06/2017
Great customer service
5.00
Excellent

Date of publication
10/06/2017
Date of order
01/06/2017
10/06/2017
Really simple process and very helpful customer support when I rang up
5.00
Excellent

Date of publication
31/05/2017
Date of order
23/05/2017
31/05/2017
Really helpful, fast delivery. Great.
5.00
Excellent

Date of publication
24/05/2017
Date of order
17/05/2017
24/05/2017
top draw company, the balenta floor range 15mm is brilliant
5.00
Excellent

Date of publication
23/05/2017
Date of order
16/05/2017
23/05/2017
Brilliant
5.00
Excellent

floormonster.co.uk customer reviews

floormonster.co.uk

One Stop Online Flooring Shop

floormonster.co.uk was certified by Trusted Shops on 04/03/2014.

Transforming the way people buy wooden flooring! In this shop, you will discover you have more flooring options and get your flooring requirements done within a second. No matter you are looking for laminate flooring (from 6mm up to 15mm), Solid Wood Flooring (from 14mm up to 18mm), Engineered Wood Flooring (from 10mm up to 21mm) or Vinyl clicking flooring, You can get all types of flooring in this One Stop Flooring Shop. If you cannot find your particular flooring you want, do not worry, their customer team will hunt it down for you and make your dream come true. Why not discover this One Stop Flooring Shop Now

Contact
FloorMonster.co.uk, 11 Scotts Road
PA2 7AN Paisley
United Kingdom
customer_service@floormonster.co.uk
floormonster.co.uk

Owner
Marauder Ltd.
413 Hillington Road, Hillington Park
G52 4BL Glasgow
United Kingdom
Trade register
United Kingdom NI615454
Authorized representative
Mr Ross Nicholl
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with floormonster.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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