Reviews for Floor Monster
4.48/5.00
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Floor Monster - Laminate, Solid & Engineered Wood Flooring UK Shop
Transforming the way people buy flooring: discover more flooring options and get your flooring requirements done within a second. Suppliers of Laminate Flooring (from 6mm up to 15mm), Solid Wood Flooring (from 14mm up to 18mm), Engineered Wood Flooring (from 10mm up to 21mm) & Vinyl Click Flooring, You can get all types of flooring in this One Stop Flooring Shop. If you cannot find your particular flooring you want, do not worry, their customer team will hunt it down for you and make your dream come true. Why not discover this One Stop Flooring Shop Now
Contact
Marauder Ltd.
FloorMonster.co.uk, 11 Scotts Road
PA2 7AN Paisley
United Kingdom
Trade register
United Kingdom NI615454
Authorised representative
Mr Ross Nicholl
What other customers say about their experience with Floor Monster
2021-07-26T14:10:13Z Yesterday
Fast delivery, perfect product.
Verified review|
2021-07-22T10:51:53Z 6 days ago
A few of the planks were damaged in delivery but Peter immediately dealt with this problem and replacement planks were sent out. What a refreshingly professional company to deal with!
Verified review|
2021-07-20T16:17:49Z 7 days ago
Quick delivery and good sample
Verified review|
2021-07-11T06:53:35Z 17 days ago
Ordered the floor online, it was delivered in a few days, very happy with it
Verified review|
2021-07-01T12:16:46Z 1 month ago
Excellent service! Really helpful, would not hesitate buying again from Floor Monster.
Verified review|
2021-06-24T12:18:44Z 1 month ago
I had to contact the company to check in about delivery dates, as it didn't arrive within 2-3 days when I would normally expect an estimation without having to ask for one. It was only then booked in on the day I requested, and then delivered a day earlier than scheduled meaning I had no support ready to help carry the items up to my flat. Also missed a chunk of a training session to do so.
Verified review|
2021-06-17T07:26:26Z 1 month ago
Failed to deliver and then couldn’t re-deliver for another by 7 weeks, was offered a discount but have not received this refund. Flooring has arrived unfit for purpose and even a professional floor layer has refused to lay it, I’ve tried to work with the company to resolve the issue but they are not responding now, left us with no choice but to buy more flooring as our kitchen was due to be fitted
Verified review|
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Answer by Floor Monster
1 month ago
Kirsty
As per our numerous emails and calls, the flooring is definitely not unfit for purpose, this is one of our most popular floors and is fitted by ourselves locally too. We are sorry the professional floor layer was not able to assist you and we have allowed the floor be returned for a refund as you will be aware.
2021-06-16T12:48:26Z 1 month ago
Definitely recommend!
After placing an order with Floor Monster, I gave them a call to express that I needed the wood ASAP, they sent the wood out in just two days!
I’m extremely happy with their service and they were very helpful!!
Thank you Floor Monster!
Verified review|
2021-06-14T10:02:17Z 1 month ago
Ordered 8 lenghts of skirting board. Arrived only after I called costumer service 2 weeks later, 7 out of 8 boards with small damaged ends and middle.
Verified review|
2021-06-12T12:38:17Z 2 months ago
Long wait for products once contacted company with concerns prob
Long wait for flooring when making enquiries to customers services compliant dealt with efficiently and order arrived when they said it would
Verified review|
2021-06-09T13:58:24Z 2 months ago
Really poor have placed a large order with them, no information provided regarding delivery no follow up emails, after almost 2 weeks I contacted them to be advised there was a delay with my delivery. I would very much have appreciated someone calling to advise of this. Still no delivery date and still no correspondence.
Verified review|
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Answer by Floor Monster
2 months ago
Thanks for your comments. We have been in contact to explain the delay with our supplier and as mentioned stock is due imminently and we will contact you to arrange delivery.
2021-06-01T22:04:47Z 2 months ago
Difficulties with knowing next step of sale and how it would be processed. No interim feedback so left guessing if the order was processed and how long to despatch. When we did communicate,,,staff did respond and give information. Grateful to Peter....thank you
Verified review|
2021-06-01T17:27:13Z 2 months ago
Two days waiting for my floor after giving me a date and it's not arrived very disappointed
Verified review|
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Answer by Floor Monster
2 months ago
We are sorry that there were delays with our supplier getting the order to you directly, unfortunately, some of their stock was delayed at origin, we understand this has all been sorted for you now
2021-05-25T08:51:07Z 3 months ago
Few issues with delivery but that seems to be the courier ls fault
Verified review|
2021-05-24T16:18:05Z 3 months ago
Great service, fast delivery and good communication.
Verified review|
2021-05-24T07:47:49Z 3 months ago
Delivery guy was really friendly and helpful
Verified review|
2021-05-22T16:25:07Z 3 months ago
I have been waiting for a delivery since last Tuesday still haven’t received it
Verified review|
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Answer by Floor Monster
3 months ago
Hi
Thanks for your feedback, we only dispatch the orders when it has been confirmed directly with the customer, could you confirm when you booked delivery as notes on our system show we were waiting for you to confirm
2021-05-20T23:31:27Z 3 months ago
The order arrived as advised. Excellent personal from Jack helped to plug gaps with the online order progress. Very competitive price for goods.
The underlay appears to be exactly what was ordered.
Verified review|
2021-05-19T16:18:14Z 3 months ago
Delivery continually delayed
Verified review|
Floor Monster- Logo - reviews
Answer by Floor Monster
3 months ago
Liz,
We thank you for your feedback and apologise for the delay with your delivery our haulier had severe delays on the network which has held up this order. We know they have communicated with you directly to keep you abreast of the delays
2021-05-16T17:31:26Z 3 months ago
Spot on, quick and friendly.
Verified review|
Reviews for Floor Monster
4.48/5.00
Good
How is the rating calculated?
Trustmark for Floor Monster
Status:
updated on: 27/07/2021
certified since: 04/03/2014
Floor Monster is checked and certified according to the Trusted Shops quality criteria
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Details about Floor Monster
Floor Monster- Logo - reviews
Categories
Floor Monster - Laminate, Solid & Engineered Wood Flooring UK Shop
Transforming the way people buy flooring: discover more flooring options and get your flooring requirements done within a second. Suppliers of Laminate Flooring (from 6mm up to 15mm), Solid Wood Flooring (from 14mm up to 18mm), Engineered Wood Flooring (from 10mm up to 21mm) & Vinyl Click Flooring, You can get all types of flooring in this One Stop Flooring Shop. If you cannot find your particular flooring you want, do not worry, their customer team will hunt it down for you and make your dream come true. Why not discover this One Stop Flooring Shop Now
Contact
Marauder Ltd.
FloorMonster.co.uk, 11 Scotts Road
PA2 7AN Paisley
United Kingdom
Trade register
United Kingdom NI615454
Authorised representative
Mr Ross Nicholl