Certificate for Floor Monster

No. XC04C856C6E4B1130EC40F72B1BFCC1F9
 

Approved on
04/03/2014
Valid until
03/03/2020
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for Floor Monster



Excellent

4.66/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 126 Trusted Shops reviews collected in the last 12 months.
In total, Floor Monster has already collected 395 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
25/05/2019
Date of order
17/05/2019
25/05/2019
Spot on in every way
5.00
Excellent

Date of publication
22/05/2019
Date of order
15/05/2019
22/05/2019
Very attentive service even though I was placing a small order.
5.00
Excellent

Date of publication
20/05/2019
Date of order
12/05/2019
20/05/2019
Samples arrived quickly
5.00
Excellent

Date of publication
15/05/2019
Date of order
27/04/2019
15/05/2019
Quick and easy
5.00
Excellent

Date of publication
15/05/2019
Date of order
07/05/2019
15/05/2019
Fast delivery, amazing sample size.
5.00
Excellent

Date of publication
08/05/2019
Date of order
01/05/2019
08/05/2019
I only ordered a sample but it was free and prompt. Great service.
5.00
Excellent

Date of publication
04/05/2019
Date of order
27/04/2019
04/05/2019
All my samples came on time. Service was great. My builder recommended them
5.00
Excellent

Date of publication
04/05/2019
Date of order
27/04/2019
04/05/2019
Excellent service
5.00
Excellent

Date of publication
02/05/2019
Date of order
24/04/2019
02/05/2019
great quality
5.00
Excellent

Date of publication
01/05/2019
Date of order
23/04/2019
01/05/2019
Only downside was that a delivery time was not given
4.67
Excellent

Date of publication
29/04/2019
Date of order
15/04/2019
29/04/2019
Excellent service, price and product
5.00
Excellent

Date of publication
28/04/2019
Date of order
19/04/2019
28/04/2019
Great contact with customer, quick delivery - all good. Recommended
5.00
Excellent

Date of publication
24/04/2019
Date of order
16/04/2019
24/04/2019
no comment
5.00
Excellent

Date of publication
24/04/2019
Date of order
16/04/2019
24/04/2019
Quick delivery no hassle everything as it should be
5.00
Excellent

Date of publication
23/04/2019
Date of order
15/04/2019
23/04/2019
Ordering was very simple via the internet, after sales was very good indeed and most importantly the goods arrived the day they were promised.
5.00
Excellent

Date of publication
21/04/2019
Date of order
14/04/2019
21/04/2019
I requested some samples of laminate flooring, and the arrived the very next day. Excellent service
5.00
Excellent

Date of publication
20/04/2019
Date of order
12/04/2019
20/04/2019
I have only ordered a sample at this stage and received it within 48 hrs. The size is good, giving you a chance to see the true colour and quality. The website was easy to use and there was no charge. Now it's a matter for me to convince the insurance company that this company is the way to go. Beautiful quality Oak Engineered Flooring.
5.00
Excellent

Date of publication
10/04/2019
Date of order
01/04/2019
10/04/2019
Super speedy delivery of samples, still trying to decide which one to use, so far great service.
5.00
Excellent

Date of publication
09/04/2019
Date of order
02/04/2019
09/04/2019
Very prompt sending sample laminate floor.
5.00
Excellent

Date of publication
09/04/2019
Date of order
01/04/2019
09/04/2019
Excellent service.
5.00
Excellent

Date of publication
09/04/2019
Date of order
31/03/2019
09/04/2019
Excellent service. extortionate carriage charge.
5.00
Excellent

Date of publication
05/04/2019
Date of order
29/03/2019
05/04/2019
Sample arrived day following request.
Confirmation phone call to check delivery.
Only complaint is that carriage charge is rather high. I could have shipped a pallet for the charge made for one package.
5.00
Excellent

Date of publication
29/03/2019
Date of order
22/03/2019
29/03/2019
Goods arrived on time and in good condition.
5.00
Excellent

Date of publication
28/03/2019
Date of order
20/03/2019
28/03/2019
Helpful customer service. Samples arrived quickly after initial problem.
4.67
Excellent

Date of publication
26/03/2019
Date of order
19/03/2019
26/03/2019
Next day delivery on my sample.
5.00
Excellent

Date of publication
25/03/2019
Date of order
18/03/2019
25/03/2019
Great service, easy site
5.00
Excellent

Date of publication
25/03/2019
Date of order
17/03/2019
25/03/2019
Products received as promised
5.00
Excellent

Floor Monster replies: 26/03/2019
Thanks for letting us know and if you need any further assistance please do not hesitate to get in contact

Date of publication
23/03/2019
Date of order
16/03/2019
23/03/2019
Very helpful with all my questions
5.00
Excellent

Date of publication
20/03/2019
Date of order
13/03/2019
20/03/2019
quick service ,fast delivery and happy with purchase
5.00
Excellent

Date of publication
18/03/2019
Date of order
10/03/2019
18/03/2019
Very quick service.
5.00
Excellent

Date of publication
14/03/2019
Date of order
07/03/2019
14/03/2019
Excellent
5.00
Excellent

Date of publication
13/03/2019
Date of order
06/03/2019
13/03/2019
Fantastic floor and great service, happy to recommend and delighted with all dealings with this company
5.00
Excellent

Date of publication
11/03/2019
Date of order
04/03/2019
11/03/2019
Rang Floor Monster direct for advice before placing my order; very helpful and great service. The floor was delivered on the day arranged and the product is great.
5.00
Excellent

Date of publication
06/03/2019
Date of order
22/02/2019
06/03/2019
Great quality product and at a great price Would not hesitate to use again
5.00
Excellent

Date of publication
05/03/2019
Date of order
20/02/2019
05/03/2019
Quick Delivery, right advice , very appropriate product good quality .
Delivery guy left the wood stand and wraps on the drive way not good
4.67
Excellent

Date of publication
28/02/2019
Date of order
19/02/2019
28/02/2019
I've ordered a sample that has been sent quickly and without problems. It seems of a good quality as well. We have decided to go with a different pattern for our project but would not hesitate to use Floor monster in future/
5.00
Excellent

Date of publication
21/02/2019
Date of order
13/02/2019
21/02/2019
I have only requested samples so far but they have been delivered promptly.
5.00
Excellent

Date of publication
16/02/2019
Date of order
09/02/2019
16/02/2019
Great sized samples and quick shipping
5.00
Excellent

Date of publication
16/02/2019
Date of order
09/02/2019
16/02/2019
Ordered a sample, never got it even after emailing, then kept receiving emails asking how I was getting in with the sample? Answer. Don’t know never laid eyes on it. I wondered if they can’t deliver one sample, can I trust them to deliver 50 square metres of it?
1.00
Very Poor

Floor Monster replies: 18/02/2019
Thanks for your review, as per our email sent to you 14/2/19 we advised your sample was on order with our supplier and once we have the sample here we will issue to you directly. If you wanted to order in any free samples in the meantime please do not hesitate to let us know. Please be aware floor is in stock and available for immediate delivery. Thanks!

Date of publication
15/02/2019
Date of order
07/02/2019
15/02/2019
Requested samples, which arrived very promptly.
5.00
Excellent

Floor Monster customer reviews

Floor Monster

Laminate, Solid & Engineered Wood Flooring UK Shop

Floor Monster was certified by Trusted Shops on 04/03/2014.

Transforming the way people buy flooring: discover more flooring options and get your flooring requirements done within a second. Suppliers of Laminate Flooring (from 6mm up to 15mm), Solid Wood Flooring (from 14mm up to 18mm), Engineered Wood Flooring (from 10mm up to 21mm) & Vinyl Click Flooring, You can get all types of flooring in this One Stop Flooring Shop. If you cannot find your particular flooring you want, do not worry, their customer team will hunt it down for you and make your dream come true. Why not discover this One Stop Flooring Shop Now

Contact
FloorMonster.co.uk, 11 Scotts Road
PA2 7AN Paisley
United Kingdom
customer_service@floormonster.co.uk
Floor Monster
Owner
Marauder Ltd.
413 Hillington Road, Hillington Park
G52 4BL Glasgow
United Kingdom
Trade register
United Kingdom NI615454
Authorized representative
Mr Ross Nicholl
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with Floor Monster in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Genuine customer reviews for more trust
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