Certificate for Floor Monster

No. XC04C856C6E4B1130EC40F72B1BFCC1F9
 

Approved on
04/03/2014
Valid until
03/03/2020
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for Floor Monster



Excellent

4.63/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 115 Trusted Shops reviews collected in the last 12 months.
In total, Floor Monster has already collected 370 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
25/03/2019
Date of order
18/03/2019
25/03/2019
Great service, easy site
5.00
Excellent

Date of publication
25/03/2019
Date of order
17/03/2019
25/03/2019
Products received as promised
5.00
Excellent

Floor Monster replies: 26/03/2019
Thanks for letting us know and if you need any further assistance please do not hesitate to get in contact

Date of publication
23/03/2019
Date of order
16/03/2019
23/03/2019
Very helpful with all my questions
5.00
Excellent

Date of publication
20/03/2019
Date of order
13/03/2019
20/03/2019
quick service ,fast delivery and happy with purchase
5.00
Excellent

Date of publication
18/03/2019
Date of order
10/03/2019
18/03/2019
Very quick service.
5.00
Excellent

Date of publication
14/03/2019
Date of order
07/03/2019
14/03/2019
Excellent
5.00
Excellent

Date of publication
13/03/2019
Date of order
06/03/2019
13/03/2019
Fantastic floor and great service, happy to recommend and delighted with all dealings with this company
5.00
Excellent

Date of publication
11/03/2019
Date of order
04/03/2019
11/03/2019
Rang Floor Monster direct for advice before placing my order; very helpful and great service. The floor was delivered on the day arranged and the product is great.
5.00
Excellent

Date of publication
06/03/2019
Date of order
22/02/2019
06/03/2019
Great quality product and at a great price Would not hesitate to use again
5.00
Excellent

Date of publication
05/03/2019
Date of order
20/02/2019
05/03/2019
Quick Delivery, right advice , very appropriate product good quality .
Delivery guy left the wood stand and wraps on the drive way not good
4.67
Excellent

Date of publication
28/02/2019
Date of order
19/02/2019
28/02/2019
I've ordered a sample that has been sent quickly and without problems. It seems of a good quality as well. We have decided to go with a different pattern for our project but would not hesitate to use Floor monster in future/
5.00
Excellent

Date of publication
21/02/2019
Date of order
13/02/2019
21/02/2019
I have only requested samples so far but they have been delivered promptly.
5.00
Excellent

Date of publication
16/02/2019
Date of order
09/02/2019
16/02/2019
Great sized samples and quick shipping
5.00
Excellent

Date of publication
16/02/2019
Date of order
09/02/2019
16/02/2019
Ordered a sample, never got it even after emailing, then kept receiving emails asking how I was getting in with the sample? Answer. Don’t know never laid eyes on it. I wondered if they can’t deliver one sample, can I trust them to deliver 50 square metres of it?
1.00
Very Poor

Floor Monster replies: 18/02/2019
Thanks for your review, as per our email sent to you 14/2/19 we advised your sample was on order with our supplier and once we have the sample here we will issue to you directly. If you wanted to order in any free samples in the meantime please do not hesitate to let us know. Please be aware floor is in stock and available for immediate delivery. Thanks!

Date of publication
15/02/2019
Date of order
07/02/2019
15/02/2019
Requested samples, which arrived very promptly.
5.00
Excellent

Date of publication
13/02/2019
Date of order
06/02/2019
13/02/2019
Good quality product
4.00
Good

Date of publication
12/02/2019
Date of order
05/02/2019
12/02/2019
Delighted with all aspects of working with floor monster. Always a bit wary of unrest web businesses online. I shouldn’t have worried. They have been superb and the floor looks fantastic
5.00
Excellent

Date of publication
10/02/2019
Date of order
31/01/2019
10/02/2019
Excellent service
5.00
Excellent

Date of publication
08/02/2019
Date of order
01/02/2019
08/02/2019
Excellent communication
5.00
Excellent

Date of publication
08/02/2019
Date of order
01/02/2019
08/02/2019
qua
5.00
Excellent

Date of publication
27/01/2019
Date of order
20/01/2019
27/01/2019
Quick delivery of samples
5.00
Excellent

Date of publication
25/01/2019
Date of order
17/01/2019
25/01/2019
We found customer service so helpful. Our flooring needs were not straightforward and it was not a big order as we were replacing boards which had been damaged when our radiators were changed. We were given excellent support and all queries were dealt with promptly. This followed through to the delivery so yes, first class. Thank you.
5.00
Excellent

Date of publication
23/01/2019
Date of order
16/01/2019
23/01/2019
Excellent service
5.00
Excellent

Date of publication
20/01/2019
Date of order
13/01/2019
20/01/2019
Great customer service, couldn’t of been more helpful. They called a few hours after ordering to arrange delivery. Delivered within 3 days Would definitely recommend
5.00
Excellent

Date of publication
16/01/2019
Date of order
08/01/2019
16/01/2019
Excellent service and product all around
5.00
Excellent

Date of publication
14/01/2019
Date of order
01/01/2019
14/01/2019
Excellent advice,good prices,outstanding delivery beautifully wrapped on a pallet.Ordered more skirting boards and scotia
My only gripe is I never received an email invoice.
4.67
Excellent

Date of publication
14/01/2019
Date of order
07/01/2019
14/01/2019
Brilliant Haven’t had delivery yet because Floor Monster have said they can keep in storage for a bit until I’m ready for delivery. Really helpful - proactively called to follow up on my order and recommended people to contact about fitting my floor boards. Was recommended Floor Monster by a friend and would definitely recommend to others.
5.00
Excellent

Date of publication
13/01/2019
Date of order
06/01/2019
13/01/2019
Great looking product and arrived so quickly after online ordering. The samples didn't quite work in our house, but wouldn't have hesitated to use Floor Monster if they'd have suited the room.
5.00
Excellent

Date of publication
11/01/2019
Date of order
04/01/2019
11/01/2019
Sent for a floor sample
Excellent service
5.00
Excellent

Date of publication
10/01/2019
Date of order
03/01/2019
10/01/2019
Had a couple of deliveries where packs are damaged as not protected well on pallet. Could do with so cushioning around edges.
4.33
Good

Date of publication
07/01/2019
Date of order
31/12/2018
07/01/2019
Looks like plastic
3.00
Fair

Floor Monster replies: 08/01/2019
Mark thanks for your feedback, if you need any other samples please let us know. If you are not looking at laminate anymore you might prefer the real wood finish of our solid or engineered floors? Please let us know.

Date of publication
07/01/2019
Date of order
30/12/2018
07/01/2019
Not received any samples after 10 days therefore no goods zero rating. No follow up call or communication on further queries to the company. Considering an alternative source of supply
1.00
Very Poor

Floor Monster replies: 08/01/2019
Hi David, thanks for your review, according to the Royal Mail tracking system, both samples have been delivered to your address? We are aware the sample process had been a little slower over the Christmas period, however all normal service has resumed

Date of publication
05/01/2019
Date of order
29/12/2018
05/01/2019
Everything as expected :-)
5.00
Excellent

Date of publication
03/01/2019
Date of order
27/12/2018
03/01/2019
Sample excellent delivery very good and appearance wonderful
All I need now is some one to fit it in parquet style
5.00
Excellent

Date of publication
31/12/2018
Date of order
22/11/2018
31/12/2018
Excellent service even calling me back. Highly recommend this company.
5.00
Excellent

Date of publication
27/12/2018
Date of order
13/12/2018
27/12/2018
Absolutely first class
5.00
Excellent

Date of publication
24/12/2018
Date of order
17/12/2018
24/12/2018
Delivered as promised on time.
5.00
Excellent

Date of publication
20/12/2018
Date of order
13/12/2018
20/12/2018
High quality
5.00
Excellent

Date of publication
18/12/2018
Date of order
11/12/2018
18/12/2018
My order arrived a day late. The laminate and underlay on one delivery and the door trim via another courier. This caused my joiner problems having to wait around a full day then return for a second time. The product, price and service however is great. Given its late December I will forgive and forget and order again very soon.
4.00
Good

Date of publication
08/12/2018
Date of order
01/12/2018
08/12/2018
When ordering, we requested several boards of each of several designs in order to get a better idea of how the boards would look. We only received one of each, but the website should have told us when ordering that we would only be able to have one sample board of each design per order. The boards seem of good quality.
3.67
Good

Floor Monster customer reviews

Floor Monster

Laminate, Solid & Engineered Wood Flooring UK Shop

Floor Monster was certified by Trusted Shops on 04/03/2014.

Transforming the way people buy flooring: discover more flooring options and get your flooring requirements done within a second. Suppliers of Laminate Flooring (from 6mm up to 15mm), Solid Wood Flooring (from 14mm up to 18mm), Engineered Wood Flooring (from 10mm up to 21mm) & Vinyl Click Flooring, You can get all types of flooring in this One Stop Flooring Shop. If you cannot find your particular flooring you want, do not worry, their customer team will hunt it down for you and make your dream come true. Why not discover this One Stop Flooring Shop Now

Contact
FloorMonster.co.uk, 11 Scotts Road
PA2 7AN Paisley
United Kingdom
customer_service@floormonster.co.uk
Floor Monster
Owner
Marauder Ltd.
413 Hillington Road, Hillington Park
G52 4BL Glasgow
United Kingdom
Trade register
United Kingdom NI615454
Authorized representative
Mr Ross Nicholl
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with Floor Monster in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Genuine customer reviews for more trust
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