Floor MonsterReviews

I have had three goes at buying laminate floor for my kitchen The first supplier, after missing various delivery dates eventually delivered a collection of damaged boxes and incorrect accessories. I subsequently discovered that the flooring I had bought was discontinued, so what I was getting was the dregs of what they had left From the next supplier I ordered and payed for 37 square metres of Quickstep Majestic ultra Laminate plus accessories, their website saying it was in stock, and available for immediate delivery. Subsequently I received an e mail saying not only did they have insufficient stock but also the flooring was now discontinued, so I would have difficulty getting it I then phoned phoned Floor Monster and asked if they had stock saying I had been told that the line was discontinued. The gentleman I spoke to asked me to hold on while he checked the stock situation. He came back in a few minutes later saying that while they had no stock but it was in stock at Quickstep and they could arrange delivery from that source. The exact delivery date would be confirmed whenI placed the order,but it would be some time the following week Out of curiosity I phoned Quickstep to see if the product was discontinued, and they said that was a surprise to them as it was one of their popular product lines .I placed my order on line and got a quick reply confirming delivery for the following Thursday The delivery turned up a day early. The delivery was very well packed so there was little chance of damage during transport So my experience of Floor Monster is not only good value, but also great service

They were one of the most friendly and helpful companies to talk to, all through the ordering, the suggestions of products, and down to delivery. Happy to move delivery dates, be accommodating and just all round, seriously one of the best companies ive had to deal with in a long time. Definitely wont go anywhere else for flooring now that I have found these guys!! Literally everyone I spoke to was a credit to the company!

Very good quality flooring , excellent reponse time and delivery .. they did exactly what they said they would do .. will buy again in the near future . Many thanks 😊 🙏

Great advice and a personal service upon calling. Quick delivery if both samples a d final product. Will definitely use again.

I received samples and where delivered within 2 days , amazing. Will ge ordering soon.

Great communication from this company. Delivery was spot on too.

Ordered samples , delivered next day .

Great company to deal with, thank you, especially to Jack for his time and patience in directing us to the perfect flooring. We found the order process was straightforward and were already guaranteed great service through a family member's recommendation and the guys did not disappoint. Really happy with our flooring and the money we invested in this purchase

There was a mix up at the start and I sent an email I received a reply within hours and the delivery arrived the next working day . The driver phoned me and said when he would arrive and duly did . First class people and first class service .

The service from the guys at Floor Monster was amazing. From when I got my sample to the product being finished in my house, this company have remained unbelievably professional and would definitely recommend!

Really good service and faultless from start to finish, excellent product and must also say how pleased we were with the delivery. all arrived when instructed and driver was really helpful

First big order with these guys will definitely be back for more Appreciated the honesty and genuine support from sales team

I have recently fitted my floor from Floor Monster, I can't fault them from start to finish they have been great!

Great product, great communication with friendly people and prompt delivery. Top marks!

Ordered and delivered quickly- product exactly as expected. Great service - good price

Trouble with the delivery, but they fixed it brilliantly

Great service with sample provided quickly