Certificate for Floor Monster

No. XC04C856C6E4B1130EC40F72B1BFCC1F9
 

Approved on
04/03/2014
Valid until
03/03/2019
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for Floor Monster



Excellent

4.78/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 92 Trusted Shops reviews collected in the last 12 months.
In total, Floor Monster has already collected 320 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
13/11/2018
Date of order
05/11/2018
13/11/2018
Excellent service
5.00
Excellent

Date of publication
11/11/2018
Date of order
04/11/2018
11/11/2018
Cheapest price i could find onnthe market. Excellent personal service, choice of delivery slots and arrived as promised.
5.00
Excellent

Date of publication
10/11/2018
Date of order
27/10/2018
10/11/2018
I ordered flooring with 48hr delivery, a week later, I contacted them to be told they dont have enough in stock to complete my order, and they are expecting a shipment in two weeks.

I week later they said it will still be at least two weeks, but are happy to "upgrade" me with a thiner laminate, which is available to me on other sites for less than I paid for their flooring.
I cancelled order.
1.33
Very Poor

Date of publication
09/11/2018
Date of order
02/11/2018
09/11/2018
Great company to deal with polite efficient kept me updated on when goods would arrive and let me add to my order when another company let me down on underlay would definitely use again and recommend to others
5.00
Excellent

Date of publication
08/11/2018
Date of order
11/06/2018
08/11/2018
The delivery was quick and easy and they've been more than helpful with all questions I've had, even offering to keep to one side a couple of packs of my (no longer stocked) flooring in case I should need spare.
5.00
Excellent

Date of publication
08/11/2018
Date of order
26/10/2018
08/11/2018
fast delivery and great customer service.
5.00
Excellent

Date of publication
07/11/2018
Date of order
31/10/2018
07/11/2018
Delivery arrived on time and in great condition.

Just wanted to say thanks for the excellent service and communication
5.00
Excellent

Date of publication
04/11/2018
Date of order
28/10/2018
04/11/2018
Ordered floor sample which arrived very quickly thank you
5.00
Excellent

Date of publication
31/10/2018
Date of order
24/10/2018
31/10/2018
Good size sample,although not purchased anything yet would recommend based on item received.thanks.
5.00
Excellent

Date of publication
30/10/2018
Date of order
23/10/2018
30/10/2018
Thank you for the sample, we are looking for solid wood.
4.67
Excellent

Date of publication
29/10/2018
Date of order
22/10/2018
29/10/2018
Order arrived on time, price was competitive and all laminate floor arrived well packaged, and in perfect condition. No damage.

Will use again.
5.00
Excellent

Date of publication
28/10/2018
Date of order
20/10/2018
28/10/2018
Ordered a sample and very impressed with quick
5.00
Excellent

Date of publication
19/10/2018
Date of order
03/10/2018
19/10/2018
We've just had our flooring installed and it looks beautiful. In terms of colour I would say its a darker smoked oak look, but colour does vary depending on time of day & the lighting in the hallway, which adds to its beauty tbh. Our fitter also commented on its high quality and said it was very easy to fit. We have quite a large victorian hallway and it was fitted in one day which was impressive
5.00
Excellent

Date of publication
19/10/2018
Date of order
09/10/2018
19/10/2018
Sample received quickly
5.00
Excellent

Date of publication
16/10/2018
Date of order
09/10/2018
16/10/2018
all good
5.00
Excellent

Date of publication
12/10/2018
Date of order
05/10/2018
12/10/2018
Fast, friendly service
5.00
Excellent

Date of publication
11/10/2018
Date of order
04/10/2018
11/10/2018
Very prompt delivery.
5.00
Excellent

Date of publication
07/10/2018
Date of order
30/09/2018
07/10/2018
Very quick delivery of the sample I ordered. Just a couple of days. In terms of the sample itself, a great sized piece sufficient in size to make an informed choice. Very pleased with service
5.00
Excellent

Date of publication
01/10/2018
Date of order
24/09/2018
01/10/2018
Just wanted to thank you for the excellent service and product you provided me this summer. I bought the Finsbury Park Herringbone 12mm laminate and found your customer service very friendly and helpful.
Furthermore, the product itself is excellent, to the extent that both my builder and some friends will probably be putting an order in for some soon.
5.00
Excellent

Date of publication
27/09/2018
Date of order
18/09/2018
27/09/2018
We received the sample which we had requested within 2 days.The quality of the product was far superior to any of the other herringbone laminates we have looked at.
There was an unexpected follow-up call ensuring that we had received the sample and an offer of others which they did in the same range.
Impressive customer service and product Sandra & Steve
5.00
Excellent

Date of publication
17/09/2018
Date of order
10/09/2018
17/09/2018
Excellent
5.00
Excellent

Date of publication
12/09/2018
Date of order
29/08/2018
12/09/2018
From start to finish the Floormonster team where extremely helpfully. They had sent me samples out,which I received promptly. Not one is the service first class, our floor looks amazing Can’t thank them enough, will not hesitate to recommend them to my friends
5.00
Excellent

Date of publication
10/09/2018
Date of order
03/09/2018
10/09/2018
Great service
5.00
Excellent

Date of publication
04/09/2018
Date of order
28/08/2018
04/09/2018
Brilliant service
5.00
Excellent

Date of publication
01/09/2018
Date of order
25/08/2018
01/09/2018
5 Star all round
5.00
Excellent

Date of publication
31/08/2018
Date of order
24/08/2018
31/08/2018
Great service goods delivered on time.
5.00
Excellent

Date of publication
31/08/2018
Date of order
24/08/2018
31/08/2018
Asked for 4 samples.All arrived very well packed and very quickly. Quality of flooring was good and we had a follow-up phone call to see if we required more info or samples. Excellent service all round at very sharp prices too
5.00
Excellent

Date of publication
27/08/2018
Date of order
19/08/2018
27/08/2018
no problems with order or delivery but was short of 1 pack and had to re-order
one and it was extortionate I know shortage was error but we did not realise it was tiles but think some reasonable amount would have been in order after already spending over £200 and further £96 for 1 box.
3.00
Fair

Floor Monster replies: 28/08/2018
Thank you for your recent order of the Quick Step Arte tile effect laminate. We are sorry you did not order enough first time, but when ordering additional pack if you had contacted us directly we could have seen if there was a cheaper option for delivery. Glad floor there were no issues ordering and deliveries were organised quickly and efficiently.

Date of publication
24/08/2018
Date of order
17/08/2018
24/08/2018
Great samples thanks
5.00
Excellent

Date of publication
24/08/2018
Date of order
16/08/2018
24/08/2018
very good
5.00
Excellent

Date of publication
20/08/2018
Date of order
13/08/2018
20/08/2018
Received wrong item and invoice in package for sample flooring. Reordered no problem
4.00
Good

Date of publication
17/08/2018
Date of order
06/08/2018
17/08/2018
As ever very efficient and helpful
5.00
Excellent

Date of publication
07/08/2018
Date of order
30/07/2018
07/08/2018
Cannot fault at all
5.00
Excellent

Date of publication
06/08/2018
Date of order
30/07/2018
06/08/2018
next day delivery for sample of oak flooring i needed for 2 alcoves after removing fitted wardrobes flooring was good match and delivery only took 2 days after ordering excellent service
5.00
Excellent

Date of publication
27/07/2018
Date of order
26/06/2018
27/07/2018
Excellent service, very pleased with our new flooring
5.00
Excellent

Date of publication
19/07/2018
Date of order
27/06/2018
19/07/2018
Flooring sample did not arrive
1.00
Very Poor

Floor Monster replies: 20/07/2018
Thanks for your comment, all samples requested are dispatched via Royal Mail first class postage. On occasion samples can be lost in the post, if this were to happen we are more than happy to reissue samples so please let us know directly

Date of publication
17/07/2018
Date of order
10/07/2018
17/07/2018
very quick delivery and exellent customer service
5.00
Excellent

Date of publication
10/07/2018
Date of order
03/07/2018
10/07/2018
Everything’s my exactly as described.
5.00
Excellent

Date of publication
10/07/2018
Date of order
26/06/2018
10/07/2018
Overall have had an amazing experience buying my new flooring From samples which arrived the next day from when I ordered The team also gave me the information I needed to feel confident ordering the Geneva board as I have a family it had to withstand the kids It’s is now all laid and looks amazing Thanks Floor Monster team
5.00
Excellent

Date of publication
09/07/2018
Date of order
02/07/2018
09/07/2018
First class
5.00
Excellent

Floor Monster customer reviews

Floor Monster

Laminate, Solid & Engineered Wood Flooring UK Shop

Floor Monster was certified by Trusted Shops on 04/03/2014.

Transforming the way people buy flooring: discover more flooring options and get your flooring requirements done within a second. Suppliers of Laminate Flooring (from 6mm up to 15mm), Solid Wood Flooring (from 14mm up to 18mm), Engineered Wood Flooring (from 10mm up to 21mm) & Vinyl Click Flooring, You can get all types of flooring in this One Stop Flooring Shop. If you cannot find your particular flooring you want, do not worry, their customer team will hunt it down for you and make your dream come true. Why not discover this One Stop Flooring Shop Now

Contact
FloorMonster.co.uk, 11 Scotts Road
PA2 7AN Paisley
United Kingdom
customer_service@floormonster.co.uk
Floor Monster
Owner
Marauder Ltd.
413 Hillington Road, Hillington Park
G52 4BL Glasgow
United Kingdom
Trade register
United Kingdom NI615454
Authorized representative
Mr Ross Nicholl
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with Floor Monster in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Genuine customer reviews for more trust
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