Certificate for floormonster.co.uk
-
Certified shop
This shop fulfils the Trusted Shops quality criteria (Details). -
Money-back guarantee
(Details) Protected for 30 days by the Trusted Shops guarantee (Details). -
Customer Service
If you have any questions, contact the online shop or, if necessary, Trusted Shops.
Approved on
04/03/2014
Valid until
03/03/2018
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Managing Director Trusted Shops GmbH
Reviews for floormonster.co.uk
-
- Delivery
-
-
- Goods
-
-
- Customer service
-
Experience with floormonster.co.uk
The Quick Step flooring and the underlay are brilliant I found the two people with whom I chatted very helpful and informative. Great customer service. The goods were delivered safely and efficiently on the day. I have recommended Floor Monster and that specific flooring to a friend of mine who asked when she saw it and was impressed
Delivery was not good - didn't turn up on booked day, tried to deliver next day without notice, and finally delivered correctly on 3rd attempt
floormonster.co.uk replies: 25/07/2017
Hello - thanks for your order. We are really sorry about the mix up with your delivery which was undertaken by a 3rd party courier on our behalf. We have spoken with them today about the mix up and apologise it was not as originally agreed. We are pleased though you got the delivery on the following Monday, the next working day. Any other queries please let us know! :)
The floor samples I requested were delivered really quickly & I have been contacted to see if I need anything else. I have still not quite decided on the flooring but I was impressed with the professionalism & feel confident that if I place an order it will arrive promptly
A little later than the delivery slot but straight on the case when contacted. Looks like a great product and will use again
Excellent product. Service received during several online chats and phone call was also excellent. Staff at Monster Flooring could not have been more helpful.Would definately use again.
Phone call was answered by a very helpful gentleman who went the extra mile to ensure our chosen laminate was available. The flooring arrived when expected and the quality is superb. Heartily recommend this company.
Just completed my 1st large property project and floor monster were incredible. I got better advice and support from their online chat representatives than I got from meeting other suppliers in store. Their price per/sqm was lower, delivery on time and they called in advance. I made stupid mistakes on 2 of my orders and their email customer service was swift and excellent. Very Impressed.
Only downside was that they left my order outside in the rain
floormonster.co.uk replies: 14/03/2017
Thanks Colin, yes the deliveries are kerbside and the driver will call one hour before delivery. As you were not in the property on your selected date the driver left your pallet as instructed, although the pallet was securely wrapped so no adverse effect could be caused by the weather. Thanks again for your order, and let us know if you need anything further!
Some rough parts to oak click flooring,needed to be helped with rubber mallet,some of the filler not sanded properly on tounge and groove which made it hard to click to gether properly.
Some trouble with local couriers but was swiftly rectified by Peter after a quick phonecall. Flooring came in A1 condition.
Overall very happy and wouldn't hesitate to use Floor Monster again.
Overall very happy and wouldn't hesitate to use Floor Monster again.
Great service From receiving samples within a day of ordering, and then a call to check how we were proceeding I thought the process was excellent. We have received our order and are very happy, also appreciated the discount provided by Floor Monster due to our order size.. now just to fit the floor
The best service I've ever received, they bent backward to make sure I got the correct flooring. Really incredible communication and service. Thanks
Although delivery is third party and floormonster did all to get us the information it was this what let them done
floormonster.co.uk replies: 23/02/2017
Thanks for your feedback Gillian, and we appreciate on this occasion we were let down very much by the third party courier who were being used by one of our suppliers due to the fact this was not a stocked item that was ordered. However we are glad to hear you have been happy with the floor and service from us. If you need anything further please just let us know
Online chat was useful and they advised exactly what happens with delivery. Can't fault as they honoured everything. My floor now allows me to moonwalk gracefully to the fridge ever morning.
Staff really helpful throughout the whole process from sending samples to arranging delivery of our oak flooring. Quality product, great price and excellent customer service highly recommended. Thank you.
very good website,I found ordering easy,excellent selection of flooring.I was contacted about delivery soon after ordering the flooring,a day was selected for delivery,I was contacted by the delivery driver informed what time he would arrive, he arrived as promised.the driver was helpful, had a friendly demeanor. on unpacking the flooring I found it in excellent condition,EXCELLENT COMPANY THANKS
Needed flooring urgently they stock a good range plus in stock so could do next day. After ordering online i called them to confirm when to expect delivery (not having opted for express) spoke with Peter who confirmed delivery would be 2 days, but we needed it the next day. He went off worked his magic with the warehouse and hauliers then came back to say he could do it Just had to pay the extra
floormonster.co.uk
One Stop Online Flooring Shop
floormonster.co.uk was certified by Trusted Shops on 04/03/2014.
Transforming the way people buy wooden flooring! In this shop, you will discover you have more flooring options and get your flooring requirements done within a second. No matter you are looking for laminate flooring (from 6mm up to 15mm), Solid Wood Flooring (from 14mm up to 18mm), Engineered Wood Flooring (from 10mm up to 21mm) or Vinyl clicking flooring, You can get all types of flooring in this One Stop Flooring Shop. If you cannot find your particular flooring you want, do not worry, their customer team will hunt it down for you and make your dream come true. Why not discover this One Stop Flooring Shop Now
Contact
FloorMonster.co.uk, 11 Scotts Road
PA2 7AN Paisley
United Kingdom
PA2 7AN Paisley
United Kingdom
Tel: +44 (0)844 33 504 33
customer_service@floormonster.co.uk
floormonster.co.uk
Owner
Marauder Ltd.
413 Hillington Road, Hillington Park
G52 4BL Glasgow
United Kingdom
413 Hillington Road, Hillington Park
G52 4BL Glasgow
United Kingdom
Trade register
United Kingdom NI615454
Authorized representative
Mr Ross Nicholl
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with floormonster.co.uk in their own words.
Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor
Genuine customer reviews for more trust
Trusted Shops is the leading trust brand for online shopping in Europe. Trusted Shops perfoms automatic and manual checks on all reviews, because only genuine reviews really help customers to make the right purchasing decision.
Customer reviews