Certificate for floormonster.co.uk

No. XC04C856C6E4B1130EC40F72B1BFCC1F9
 

Approved on
04/03/2014
Valid until
03/03/2018
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for floormonster.co.uk



Excellent

4.89/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 60 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 210 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Really simple process and very helpful customer support when I rang up
5.00
Excellent

Really helpful, fast delivery. Great.
5.00
Excellent

top draw company, the balenta floor range 15mm is brilliant
5.00
Excellent

Brilliant
5.00
Excellent

Good quality timber flooring
5.00
Excellent

Good timber
5.00
Excellent

A little later than the delivery slot but straight on the case when contacted. Looks like a great product and will use again
5.00
Excellent

Great service
5.00
Excellent

Excellent product. Service received during several online chats and phone call was also excellent. Staff at Monster Flooring could not have been more helpful.Would definately use again.
4.67
Excellent

Easy and efficient
5.00
Excellent

Fabulous. Fast delivery. Beautiful quality
5.00
Excellent

Phone call was answered by a very helpful gentleman who went the extra mile to ensure our chosen laminate was available. The flooring arrived when expected and the quality is superb. Heartily recommend this company.
4.67
Excellent

Great communication and sample arrived ASAP
5.00
Excellent

Just completed my 1st large property project and floor monster were incredible. I got better advice and support from their online chat representatives than I got from meeting other suppliers in store. Their price per/sqm was lower, delivery on time and they called in advance. I made stupid mistakes on 2 of my orders and their email customer service was swift and excellent. Very Impressed.
5.00
Excellent

Excellent service, really happy with our flooring and prompt assistance
5.00
Excellent

I have placed order. Good quality and fast service
Thanks
5.00
Excellent

Only downside was that they left my order outside in the rain
4.33
Good

floormonster.co.uk replies: 14/03/2017
Thanks Colin, yes the deliveries are kerbside and the driver will call one hour before delivery. As you were not in the property on your selected date the driver left your pallet as instructed, although the pallet was securely wrapped so no adverse effect could be caused by the weather. Thanks again for your order, and let us know if you need anything further!

Great fast service.
5.00
Excellent

Excellent service - arrived next day
5.00
Excellent

Some rough parts to oak click flooring,needed to be helped with rubber mallet,some of the filler not sanded properly on tounge and groove which made it hard to click to gether properly.
4.67
Excellent

Good value, speedy delivery, and excellent customer service
5.00
Excellent

Great company, great experience, very happy indeed
5.00
Excellent

Some trouble with local couriers but was swiftly rectified by Peter after a quick phonecall. Flooring came in A1 condition.
Overall very happy and wouldn't hesitate to use Floor Monster again.
4.67
Excellent

Great service From receiving samples within a day of ordering, and then a call to check how we were proceeding I thought the process was excellent. We have received our order and are very happy, also appreciated the discount provided by Floor Monster due to our order size.. now just to fit the floor
5.00
Excellent

Very good service and results.
5.00
Excellent

The best service I've ever received, they bent backward to make sure I got the correct flooring. Really incredible communication and service. Thanks
5.00
Excellent

Although delivery is third party and floormonster did all to get us the information it was this what let them done
3.33
Fair

floormonster.co.uk replies: 23/02/2017
Thanks for your feedback Gillian, and we appreciate on this occasion we were let down very much by the third party courier who were being used by one of our suppliers due to the fact this was not a stocked item that was ordered. However we are glad to hear you have been happy with the floor and service from us. If you need anything further please just let us know

Online chat was useful and they advised exactly what happens with delivery. Can't fault as they honoured everything. My floor now allows me to moonwalk gracefully to the fridge ever morning.
5.00
Excellent

Staff really helpful throughout the whole process from sending samples to arranging delivery of our oak flooring. Quality product, great price and excellent customer service highly recommended. Thank you.
5.00
Excellent

A delivery
4.00
Good

they deliver a complete service with full back up.
5.00
Excellent

Very helpful in chat very quick and efficient. Would buy from them again .
5.00
Excellent

very good website,I found ordering easy,excellent selection of flooring.I was contacted about delivery soon after ordering the flooring,a day was selected for delivery,I was contacted by the delivery driver informed what time he would arrive, he arrived as promised.the driver was helpful, had a friendly demeanor. on unpacking the flooring I found it in excellent condition,EXCELLENT COMPANY THANKS
5.00
Excellent

Needed flooring urgently they stock a good range plus in stock so could do next day. After ordering online i called them to confirm when to expect delivery (not having opted for express) spoke with Peter who confirmed delivery would be 2 days, but we needed it the next day. He went off worked his magic with the warehouse and hauliers then came back to say he could do it Just had to pay the extra
5.00
Excellent

Prompt free sample delivery
4.00
Good

Excellent customer service and delivery bang on when they said it would be - really impressed.
5.00
Excellent

Great customer service
5.00
Excellent

No complaints. Helpful staff and prompt delivery as agreed.
5.00
Excellent

thanks
5.00
Excellent

A few hickups at beginning but soon rectified and delivery was spot on delivery time. Would definitely use company again. Customer service was brilliant thank you Peter.
5.00
Excellent

floormonster.co.uk customer reviews

floormonster.co.uk

One Stop Online Flooring Shop

floormonster.co.uk was certified by Trusted Shops on 04/03/2014.

Transforming the way people buy wooden flooring! In this shop, you will discover you have more flooring options and get your flooring requirements done within a second. No matter you are looking for laminate flooring (from 6mm up to 15mm), Solid Wood Flooring (from 14mm up to 18mm), Engineered Wood Flooring (from 10mm up to 21mm) or Vinyl clicking flooring, You can get all types of flooring in this One Stop Flooring Shop. If you cannot find your particular flooring you want, do not worry, their customer team will hunt it down for you and make your dream come true. Why not discover this One Stop Flooring Shop Now

Contact
FloorMonster.co.uk, 11 Scotts Road
PA2 7AN Paisley
United Kingdom
customer_service@floormonster.co.uk
floormonster.co.uk

Owner
Marauder Ltd.
413 Hillington Road, Hillington Park
G52 4BL Glasgow
United Kingdom
Trade register
United Kingdom NI615454
Authorized representative
Mr Ross Nicholl
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with floormonster.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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