Certificate for Floor Monster

No. XC04C856C6E4B1130EC40F72B1BFCC1F9
 

Approved on
04/03/2014
Valid until
03/03/2020
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for Floor Monster



Excellent

4.70/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 137 Trusted Shops reviews collected in the last 12 months.
In total, Floor Monster has already collected 437 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
18/09/2019
Date of order
10/09/2019
18/09/2019
Good communication, delivered on the date promised
5.00
Excellent

Date of publication
18/09/2019
Date of order
11/09/2019
18/09/2019
Ordered a sample came fast was impressed with quality will be ordering soon
5.00
Excellent

Date of publication
17/09/2019
Date of order
10/09/2019
17/09/2019
Fast professional service would recommend
5.00
Excellent

Date of publication
17/09/2019
Date of order
10/09/2019
17/09/2019
Received the floor samples within two days of ordering. I found the team very helpful.
5.00
Excellent

Date of publication
13/09/2019
Date of order
05/09/2019
13/09/2019
We have been using Floor Monster for a good few months having built 4 new houses. Their service has been excellent hence why we ended up buying all our flooring through them. Great service, great product and great value
5.00
Excellent

Date of publication
12/09/2019
Date of order
31/08/2019
12/09/2019
Highly recommended.
5.00
Excellent

Date of publication
08/09/2019
Date of order
01/09/2019
08/09/2019
Requested two samples of same LVT to see the lightest and darkest shade variations and they did it no problems. Sensible low waste recyclable packaging. Product good quality just too dark for us. Shame as great cust service would have liked to buy from them.
5.00
Excellent

Date of publication
04/09/2019
Date of order
27/08/2019
04/09/2019
Was delighted to receive a free floor sample delivered very quickly. The colour of sample was not how I imagined but I will look again to find an alternative
5.00
Excellent

Date of publication
22/08/2019
Date of order
15/08/2019
22/08/2019
Samples where great, exceptionally good service and product.
5.00
Excellent

Date of publication
21/08/2019
Date of order
14/08/2019
21/08/2019
brilliant service, thankyou
5.00
Excellent

Date of publication
16/08/2019
Date of order
09/08/2019
16/08/2019
Samples arrived very quickly and all were great quality.
5.00
Excellent

Date of publication
11/08/2019
Date of order
04/08/2019
11/08/2019
Different size to sample
1.67
Poor

Date of publication
07/08/2019
Date of order
30/07/2019
07/08/2019
1st class
5.00
Excellent

Date of publication
03/08/2019
Date of order
27/07/2019
03/08/2019
We received the sample very quickly and the flooring is exactly what we are looking for. Once we are clear on pricing we hope to place an order soon
5.00
Excellent

Date of publication
30/07/2019
Date of order
23/07/2019
30/07/2019
Really good at sending sample
5.00
Excellent

Date of publication
30/07/2019
Date of order
23/07/2019
30/07/2019
Sent sample straight away prompt service
5.00
Excellent

Date of publication
29/07/2019
Date of order
22/07/2019
29/07/2019
This was my second order from Floormonster. I am waiting for the product (Luxury Vinyl) by Balento Islands to be installed soon. The review is thus about the service from Floormonster. Easy online ordering, prompt delivery and quick response to queries on the phone. Looking at the product in the pack, it seems to be very high quality and I cant wait to see how it will look once installed.
5.00
Excellent

Date of publication
29/07/2019
Date of order
22/07/2019
29/07/2019
great to deal with, great prices, goods arrived ontime and as ordered.
5.00
Excellent

Date of publication
28/07/2019
Date of order
21/07/2019
28/07/2019
Great
5.00
Excellent

Date of publication
27/07/2019
Date of order
20/07/2019
27/07/2019
I haven’t received the goods yet but the service is excellent. Jack went over and above to get me a sample of what I needed and was unfailingly helpful despite my numerous phone calls
5.00
Excellent

Date of publication
24/07/2019
Date of order
17/07/2019
24/07/2019
Good samples fast delivery
5.00
Excellent

Date of publication
21/07/2019
Date of order
13/07/2019
21/07/2019
Quick delivery , good package
5.00
Excellent

Date of publication
10/07/2019
Date of order
03/07/2019
10/07/2019
Good service
5.00
Excellent

Date of publication
05/07/2019
Date of order
28/06/2019
05/07/2019
thank you
5.00
Excellent

Date of publication
02/07/2019
Date of order
22/06/2019
02/07/2019
I was look for a company that had quality flooring that I liked that also provided free samples.
I’m still half way through my project and haven’t made a decision what flooring I need but I do know it will be from Monster.
5.00
Excellent

Date of publication
28/06/2019
Date of order
21/06/2019
28/06/2019
First class service from start to finish
5.00
Excellent

Date of publication
28/06/2019
Date of order
20/06/2019
28/06/2019
Great company
5.00
Excellent

Date of publication
28/06/2019
Date of order
20/06/2019
28/06/2019
Great service....great product and prices too.....would use again for sure.
5.00
Excellent

Date of publication
27/06/2019
Date of order
19/06/2019
27/06/2019
Very helpful both presales and after the order was placed. Through no fault of their own, one pack of laminate was omitted from the delivery - they got on to it straight away and had the missing pack with us in time for the floor fitter's arrival.
5.00
Excellent

Date of publication
25/06/2019
Date of order
18/06/2019
25/06/2019
Sent a sample the very next day, will be ordering soon.
5.00
Excellent

Date of publication
24/06/2019
Date of order
17/06/2019
24/06/2019
Excellent customer service, great product.
The delivery driver demanded help off load, workmen at my home had to help
4.33
Good

Date of publication
24/06/2019
Date of order
17/06/2019
24/06/2019
We didn’t end up buying from them due to client changes but I would recommend 100 and will be back if the future allows.
Thanks Floor Monster
5.00
Excellent

Date of publication
20/06/2019
Date of order
13/06/2019
20/06/2019
Phoned three times to order the floor because I was having problems placing the order on the website three times left the message with the operator who answered the phone but no one bothered to call back
So bought the floor from an other supplier
1.00
Very Poor

Floor Monster replies: 21/06/2019
Thanks for your comment, we have record of 1 call from yourself which was returned, this may have shown as a private number, as unfortunately we did not get an answer. Sorry we missed you on this occasion and if you need anything further please just let us know!

Date of publication
16/06/2019
Date of order
05/06/2019
16/06/2019
Needs some particular laminate flooring to replace kitchen area after flood.
Was told it was out of production by a local firm
This firm came up trump's and had it in stock .
Saved me replacing the whole kitchen and dining room floor
5.00
Excellent

Date of publication
15/06/2019
Date of order
08/06/2019
15/06/2019
Excellent service
5.00
Excellent

Date of publication
10/06/2019
Date of order
02/06/2019
10/06/2019
I have only sent for a sample. This only took a couple of days to come. Impressed with the swiftness if the service
4.33
Good

Date of publication
07/06/2019
Date of order
30/05/2019
07/06/2019
Great product and customer service
5.00
Excellent

Date of publication
05/06/2019
Date of order
28/05/2019
05/06/2019
Very good service and nice floor
5.00
Excellent

Date of publication
31/05/2019
Date of order
24/05/2019
31/05/2019
Excellent
5.00
Excellent

Date of publication
29/05/2019
Date of order
22/05/2019
29/05/2019
V good
5.00
Excellent

Floor Monster customer reviews

Floor Monster

Laminate, Solid & Engineered Wood Flooring UK Shop

Floor Monster was certified by Trusted Shops on 04/03/2014.

Transforming the way people buy flooring: discover more flooring options and get your flooring requirements done within a second. Suppliers of Laminate Flooring (from 6mm up to 15mm), Solid Wood Flooring (from 14mm up to 18mm), Engineered Wood Flooring (from 10mm up to 21mm) & Vinyl Click Flooring, You can get all types of flooring in this One Stop Flooring Shop. If you cannot find your particular flooring you want, do not worry, their customer team will hunt it down for you and make your dream come true. Why not discover this One Stop Flooring Shop Now

Contact
FloorMonster.co.uk, 11 Scotts Road
PA2 7AN Paisley
United Kingdom
customer_service@floormonster.co.uk
Floor Monster
Owner
Marauder Ltd.
413 Hillington Road, Hillington Park
G52 4BL Glasgow
United Kingdom
Trade register
United Kingdom NI615454
Authorized representative
Mr Ross Nicholl
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with Floor Monster in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Genuine customer reviews for more trust
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