Certificate for Floor Monster

No. XC04C856C6E4B1130EC40F72B1BFCC1F9
 

Approved on
04/03/2014
Valid until
03/03/2020
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for Floor Monster



Excellent

4.69/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 144 Trusted Shops reviews collected in the last 12 months.
In total, Floor Monster has already collected 467 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
20/11/2019
Date of order
11/11/2019
20/11/2019
Product - Balento Islands luxury vinyl tiles - expensive but looks good and no mess of adhesive or grout as it can be laid on existing tiles.
Customer Service good dispatched order in 48 hours.
Delivery - £36 (kerbside delivery), which on a London street is very inconvenient. The order was so heavy it was a nightmare to move off the kerb into building. £36 is a high charge for kerbside delivery.
4.00
Good

Date of publication
13/11/2019
Date of order
06/11/2019
13/11/2019
Great flooring, excellent service.
5.00
Excellent

Date of publication
12/11/2019
Date of order
04/11/2019
12/11/2019
order was on time but some were a different colour tried to ring and sort out but still waiting for call back that was 4 days ago.
2.33
Poor

Floor Monster replies: 13/11/2019
Hi, We tried to call you back on Monday as you had called our out of hour service on Friday, we are closed over the weekend. If you would like to give us a call we are open between 9.00am - 5.00pm we can swap over the packs as soon as possible

Date of publication
11/11/2019
Date of order
04/11/2019
11/11/2019
Very good
5.00
Excellent

Date of publication
10/11/2019
Date of order
03/11/2019
10/11/2019
Quick service.
5.00
Excellent

Date of publication
09/11/2019
Date of order
02/11/2019
09/11/2019
Rapid delivery of sample. Excellent quality. Professional customer service, friendly and helpful.
5.00
Excellent

Date of publication
09/11/2019
Date of order
02/11/2019
09/11/2019
Great service
5.00
Excellent

Date of publication
09/11/2019
Date of order
02/11/2019
09/11/2019
Very good
5.00
Excellent

Date of publication
09/11/2019
Date of order
01/11/2019
09/11/2019
Delivery was palletised and left at top of drive for me to try and move in the house in the rain on own, boxes very heavy.
Customer service regarding delivery was great in terms of advising of delivery time etc.
3.33
Fair

Date of publication
07/11/2019
Date of order
26/07/2019
07/11/2019
Flooring was ordered on Sept 11 2019, Still not arrived by 7th November although the money left our account on 11th September Shocking poor customer service
1.00
Very Poor

Floor Monster replies: 08/11/2019
Thanks for your feedback, as explained at time of order, all stock had been allocated but this order was from the next container due to arrive to us. As explained on occasion there can be small delays to containers arriving but we will manage this as quickly as we can. We have made you aware along the way and provided some compensation back to make up for delay. Stock is imminent.

Date of publication
06/11/2019
Date of order
29/10/2019
06/11/2019
Fine
5.00
Excellent

Date of publication
02/11/2019
Date of order
26/10/2019
02/11/2019
Prompt, efficient, ample follow up
5.00
Excellent

Date of publication
01/11/2019
Date of order
24/10/2019
01/11/2019
I received the package and was extremely pleased with the colour and quality. Thankyou and have recommended to others
5.00
Excellent

Date of publication
31/10/2019
Date of order
23/10/2019
31/10/2019
Great to deal with
5.00
Excellent

Date of publication
28/10/2019
Date of order
21/10/2019
28/10/2019
Great wood
5.00
Excellent

Date of publication
28/10/2019
Date of order
13/10/2019
28/10/2019
Quick and efficient and good quality sample
5.00
Excellent

Date of publication
23/10/2019
Date of order
15/10/2019
23/10/2019
excellent service great product
5.00
Excellent

Date of publication
17/10/2019
Date of order
08/10/2019
17/10/2019
Slight delay with delivery due to multiple parts ordered but received fast help over phone
5.00
Excellent

Date of publication
16/10/2019
Date of order
07/10/2019
16/10/2019
First consignment received partly damaged in transit but was replaced within a few days. The service was very good but it delayed by floor by a few days.
4.00
Good

Date of publication
14/10/2019
Date of order
20/09/2019
14/10/2019
Highly recommend had a problem with damaged goods coming from abroad, floor monster kept me informed re: replacement and delivery date new boxes arrived in perfect condition.
4.67
Excellent

Date of publication
13/10/2019
Date of order
03/10/2019
13/10/2019
Really liked the elm park herringbone sample, will be ordering this flooring in a couple of weeks.
4.67
Excellent

Date of publication
07/10/2019
Date of order
28/09/2019
07/10/2019
Prompt delivery and excellent service
5.00
Excellent

Date of publication
04/10/2019
Date of order
26/09/2019
04/10/2019
Very good service
4.33
Good

Date of publication
01/10/2019
Date of order
24/09/2019
01/10/2019
Very nice and helpful
5.00
Excellent

Date of publication
01/10/2019
Date of order
23/09/2019
01/10/2019
Thank you for your advice and very pleased with your service, will be ordering again from you.
5.00
Excellent

Date of publication
26/09/2019
Date of order
19/09/2019
26/09/2019
Great price excellent service
5.00
Excellent

Date of publication
24/09/2019
Date of order
17/09/2019
24/09/2019
Prompt and good service
5.00
Excellent

Date of publication
24/09/2019
Date of order
16/09/2019
24/09/2019
Exelent customers service
5.00
Excellent

Date of publication
19/09/2019
Date of order
12/09/2019
19/09/2019
Great service, sample arrive in good time
5.00
Excellent

Date of publication
18/09/2019
Date of order
10/09/2019
18/09/2019
Good communication, delivered on the date promised
5.00
Excellent

Date of publication
18/09/2019
Date of order
11/09/2019
18/09/2019
Ordered a sample came fast was impressed with quality will be ordering soon
5.00
Excellent

Date of publication
17/09/2019
Date of order
10/09/2019
17/09/2019
Fast professional service would recommend
5.00
Excellent

Date of publication
17/09/2019
Date of order
10/09/2019
17/09/2019
Received the floor samples within two days of ordering. I found the team very helpful.
5.00
Excellent

Date of publication
13/09/2019
Date of order
05/09/2019
13/09/2019
We have been using Floor Monster for a good few months having built 4 new houses. Their service has been excellent hence why we ended up buying all our flooring through them. Great service, great product and great value
5.00
Excellent

Date of publication
12/09/2019
Date of order
31/08/2019
12/09/2019
Highly recommended.
5.00
Excellent

Date of publication
08/09/2019
Date of order
01/09/2019
08/09/2019
Requested two samples of same LVT to see the lightest and darkest shade variations and they did it no problems. Sensible low waste recyclable packaging. Product good quality just too dark for us. Shame as great cust service would have liked to buy from them.
5.00
Excellent

Date of publication
04/09/2019
Date of order
27/08/2019
04/09/2019
Was delighted to receive a free floor sample delivered very quickly. The colour of sample was not how I imagined but I will look again to find an alternative
5.00
Excellent

Date of publication
22/08/2019
Date of order
15/08/2019
22/08/2019
Samples where great, exceptionally good service and product.
5.00
Excellent

Date of publication
21/08/2019
Date of order
14/08/2019
21/08/2019
brilliant service, thankyou
5.00
Excellent

Date of publication
16/08/2019
Date of order
09/08/2019
16/08/2019
Samples arrived very quickly and all were great quality.
5.00
Excellent

Floor Monster customer reviews

Floor Monster

Laminate, Solid & Engineered Wood Flooring UK Shop

Floor Monster was certified by Trusted Shops on 04/03/2014.

Transforming the way people buy flooring: discover more flooring options and get your flooring requirements done within a second. Suppliers of Laminate Flooring (from 6mm up to 15mm), Solid Wood Flooring (from 14mm up to 18mm), Engineered Wood Flooring (from 10mm up to 21mm) & Vinyl Click Flooring, You can get all types of flooring in this One Stop Flooring Shop. If you cannot find your particular flooring you want, do not worry, their customer team will hunt it down for you and make your dream come true. Why not discover this One Stop Flooring Shop Now

Contact
FloorMonster.co.uk, 11 Scotts Road
PA2 7AN Paisley
United Kingdom
customer_service@floormonster.co.uk
Floor Monster
Owner
Marauder Ltd.
413 Hillington Road, Hillington Park
G52 4BL Glasgow
United Kingdom
Trade register
United Kingdom NI615454
Authorized representative
Mr Ross Nicholl
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with Floor Monster in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Genuine customer reviews for more trust
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