Certificate for floormonster.co.uk

No. XC04C856C6E4B1130EC40F72B1BFCC1F9
 

Approved on
04/03/2014
Valid until
03/03/2019
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for floormonster.co.uk



Excellent

4.77/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 78 Trusted Shops reviews collected in the last 12 months.
In total, floormonster.co.uk has already collected 300 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
17/09/2018
Date of order
10/09/2018
17/09/2018
Excellent
5.00
Excellent

Date of publication
12/09/2018
Date of order
29/08/2018
12/09/2018
From start to finish the Floormonster team where extremely helpfully. They had sent me samples out,which I received promptly. Not one is the service first class, our floor looks amazing Can’t thank them enough, will not hesitate to recommend them to my friends
5.00
Excellent

Date of publication
10/09/2018
Date of order
03/09/2018
10/09/2018
Great service
5.00
Excellent

Date of publication
04/09/2018
Date of order
28/08/2018
04/09/2018
Brilliant service
5.00
Excellent

Date of publication
01/09/2018
Date of order
25/08/2018
01/09/2018
5 Star all round
5.00
Excellent

Date of publication
31/08/2018
Date of order
24/08/2018
31/08/2018
Great service goods delivered on time.
5.00
Excellent

Date of publication
31/08/2018
Date of order
24/08/2018
31/08/2018
Asked for 4 samples.All arrived very well packed and very quickly. Quality of flooring was good and we had a follow-up phone call to see if we required more info or samples. Excellent service all round at very sharp prices too
5.00
Excellent

Date of publication
27/08/2018
Date of order
19/08/2018
27/08/2018
no problems with order or delivery but was short of 1 pack and had to re-order
one and it was extortionate I know shortage was error but we did not realise it was tiles but think some reasonable amount would have been in order after already spending over £200 and further £96 for 1 box.
3.00
Fair

floormonster.co.uk replies: 28/08/2018
Thank you for your recent order of the Quick Step Arte tile effect laminate. We are sorry you did not order enough first time, but when ordering additional pack if you had contacted us directly we could have seen if there was a cheaper option for delivery. Glad floor there were no issues ordering and deliveries were organised quickly and efficiently.

Date of publication
24/08/2018
Date of order
17/08/2018
24/08/2018
Great samples thanks
5.00
Excellent

Date of publication
24/08/2018
Date of order
16/08/2018
24/08/2018
very good
5.00
Excellent

Date of publication
20/08/2018
Date of order
13/08/2018
20/08/2018
Received wrong item and invoice in package for sample flooring. Reordered no problem
4.00
Good

Date of publication
17/08/2018
Date of order
06/08/2018
17/08/2018
As ever very efficient and helpful
5.00
Excellent

Date of publication
07/08/2018
Date of order
30/07/2018
07/08/2018
Cannot fault at all
5.00
Excellent

Date of publication
06/08/2018
Date of order
30/07/2018
06/08/2018
next day delivery for sample of oak flooring i needed for 2 alcoves after removing fitted wardrobes flooring was good match and delivery only took 2 days after ordering excellent service
5.00
Excellent

Date of publication
27/07/2018
Date of order
26/06/2018
27/07/2018
Excellent service, very pleased with our new flooring
5.00
Excellent

Date of publication
19/07/2018
Date of order
27/06/2018
19/07/2018
Flooring sample did not arrive
1.00
Very Poor

floormonster.co.uk replies: 20/07/2018
Thanks for your comment, all samples requested are dispatched via Royal Mail first class postage. On occasion samples can be lost in the post, if this were to happen we are more than happy to reissue samples so please let us know directly

Date of publication
17/07/2018
Date of order
10/07/2018
17/07/2018
very quick delivery and exellent customer service
5.00
Excellent

Date of publication
10/07/2018
Date of order
03/07/2018
10/07/2018
Everything’s my exactly as described.
5.00
Excellent

Date of publication
10/07/2018
Date of order
26/06/2018
10/07/2018
Overall have had an amazing experience buying my new flooring From samples which arrived the next day from when I ordered The team also gave me the information I needed to feel confident ordering the Geneva board as I have a family it had to withstand the kids It’s is now all laid and looks amazing Thanks Floor Monster team
5.00
Excellent

Date of publication
09/07/2018
Date of order
02/07/2018
09/07/2018
First class
5.00
Excellent

Date of publication
05/07/2018
Date of order
28/06/2018
05/07/2018
Super They had the stock of a substantial amount of flooring. Delivery was smooth and seamless. Good price and great comms.
5.00
Excellent

Date of publication
05/07/2018
Date of order
28/06/2018
05/07/2018
Very good samples
5.00
Excellent

Date of publication
01/07/2018
Date of order
24/06/2018
01/07/2018
Excellent
5.00
Excellent

Date of publication
29/06/2018
Date of order
22/06/2018
29/06/2018
All seems great so far, but the flooring has not been laudctet
5.00
Excellent

Date of publication
28/06/2018
Date of order
21/06/2018
28/06/2018
Great service
5.00
Excellent

Date of publication
23/06/2018
Date of order
16/06/2018
23/06/2018
lovely flooring
5.00
Excellent

Date of publication
23/06/2018
Date of order
05/06/2018
23/06/2018
First class from start to finish. Really friendly and worthwhile advice given and the floor is the best. Laminate herringbone Holborn looks superb, already receiving multiple compliments now floor is installed. Highly recommend
5.00
Excellent

Date of publication
22/06/2018
Date of order
15/06/2018
22/06/2018
Delivered the wrong flooring had the codes mixed up or something they said then I had to wait five days for them to pick them up to swap and they don't offer any discount or nothing for the inconvenience.
1.00
Very Poor

Date of publication
16/06/2018
Date of order
09/06/2018
16/06/2018
Received my samples very quickly happy with the service provided
5.00
Excellent

Date of publication
11/06/2018
Date of order
21/05/2018
11/06/2018
Thank you for a totally professional service and great price
5.00
Excellent

Date of publication
06/06/2018
Date of order
30/05/2018
06/06/2018
Great service
5.00
Excellent

Date of publication
23/05/2018
Date of order
16/05/2018
23/05/2018
Plenty of free samples to help us decide the right product. We haven't purchased yet but we do intend to.
5.00
Excellent

Date of publication
21/05/2018
Date of order
13/05/2018
21/05/2018
Very prompt delivery of samples. I was trying to match an existing floor and none of them were quite right but I cannot fault the service. Would definitely recommend.
4.67
Excellent

Date of publication
11/05/2018
Date of order
04/05/2018
11/05/2018
I wanted to see the product ( Oak floor ) and was sent a sample promptly. I wanted brushed and oiled but I ordered polished by mistake so I will order the correct type tomorrow . Thank you.
5.00
Excellent

Date of publication
30/04/2018
Date of order
23/04/2018
30/04/2018
Excellent experience in ordering from this company, goods arrived when promised and the flooring just looks first class, definitely will use again.
5.00
Excellent

Date of publication
26/04/2018
Date of order
19/04/2018
26/04/2018
Great all round
5.00
Excellent

Date of publication
23/04/2018
Date of order
16/04/2018
23/04/2018
Great service also got a discount when I phoned through the order.
Driver was here at 9 am this morning, even dragged the pallet to the entrance door as we live in an apartment,highly recommend
5.00
Excellent

Date of publication
21/04/2018
Date of order
13/04/2018
21/04/2018
Best price and quick delivery
5.00
Excellent

Date of publication
13/04/2018
Date of order
05/04/2018
13/04/2018
Excellent Service.
5.00
Excellent

Date of publication
13/04/2018
Date of order
06/04/2018
13/04/2018
Fantastic service great price
5.00
Excellent

floormonster.co.uk customer reviews

floormonster.co.uk

One Stop Online Flooring Shop

floormonster.co.uk was certified by Trusted Shops on 04/03/2014.

Transforming the way people buy wooden flooring! In this shop, you will discover you have more flooring options and get your flooring requirements done within a second. No matter you are looking for laminate flooring (from 6mm up to 15mm), Solid Wood Flooring (from 14mm up to 18mm), Engineered Wood Flooring (from 10mm up to 21mm) or Vinyl clicking flooring, You can get all types of flooring in this One Stop Flooring Shop. If you cannot find your particular flooring you want, do not worry, their customer team will hunt it down for you and make your dream come true. Why not discover this One Stop Flooring Shop Now

Contact
FloorMonster.co.uk, 11 Scotts Road
PA2 7AN Paisley
United Kingdom
customer_service@floormonster.co.uk
floormonster.co.uk
Owner
Marauder Ltd.
413 Hillington Road, Hillington Park
G52 4BL Glasgow
United Kingdom
Trade register
United Kingdom NI615454
Authorized representative
Mr Ross Nicholl
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with floormonster.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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