Floor Monster

Laminate, Solid & Engineered Wood Flooring UK Shop

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Contact

Categories

Description
Transforming the way people buy flooring: discover more flooring options and get your flooring requirements done within a second. Suppliers of Laminate Flooring (from 6mm up to 15mm), Solid Wood Flooring (from 14mm up to 18mm), Engineered Wood Flooring (from 10mm up to 21mm) & Vinyl Click Flooring, You can get all types of flooring in this One Stop Flooring Shop. If you cannot find your particular flooring you want, do not worry, their customer team will hunt it down for you and make your dream come true. Why not discover this One Stop Flooring Shop Now
Contact
Marauder Ltd.
FloorMonster.co.uk, 11 Scotts Road
PA2 7ANPaisley
United Kingdom
Trade register
United Kingdom NI615454
Authorised representative
Mr Ross Nicholl

Reviews for Floor Monster

4.76 / 5.00
Excellent
How is the rating calculated?

130 reviews in the last 12 months

89 %
5 %
1 %
2 %
3 %
476 total reviews

What other customers say about their experience with Floor Monster

Sort order Latest first 
4 days ago
I was sent the sample of someone else, it was quick delivery though. Will be ordering again
 
 Verified review|
1 week ago
They called me as soon as the order went through and delivery all as agreed in 5 working days great service
 
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1 week ago
Easy to order, quick response to email, polite and helpful on phone and delivery driver phoned to give ETA. Excellent service all round
 
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Samples arrived quickly
 
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Fantastic service with great communication and very friendly. Will definitely use Floor Monster again.
 
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1 month ago
Will definitely recommend.
 
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1 month ago
I can’t give a rating on the product at this time as the flooring has not been fitted
 
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Ordered sample of flooring, then placed an order for 17sqm this arrived but the sample was nothing like flooring purchased / sent I do not understand why send a sample out if its nothing like the actual product being sold? Colour of sample was completely different to what was received I am not being offered any return or refund just being given lots excuses.This is FRAUD?? Mis leading sales
 
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 Answer by Floor Monster
1 month ago
As per emails we explained that having a natural engineered Oak you will have a variation in tones and colours within the boards. Samples are representations of the products and as per most recent email we offered you option to return stock if you weren't happy with it which was refused. We are happy to assist in any way but correct product was sent as per your order.
1 month ago
Excellent
 
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1 month ago
Ordered samples here the next day. Helpful staff
 
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Product - Balento Islands luxury vinyl tiles - expensive but looks good and no mess of adhesive or grout as it can be laid on existing tiles. Customer Service good dispatched order in 48 hours. Delivery - £36 (kerbside delivery), which on a London street is very inconvenient. The order was so heavy it was a nightmare to move off the kerb into building. £36 is a high charge for kerbside delivery.
 
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2 months ago
Great flooring, excellent service.
 
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2 months ago
order was on time but some were a different colour tried to ring and sort out but still waiting for call back that was 4 days ago.
 
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 Answer by Floor Monster
2 months ago
Hi, We tried to call you back on Monday as you had called our out of hour service on Friday, we are closed over the weekend. If you would like to give us a call we are open between 9.00am - 5.00pm we can swap over the packs as soon as possible
Very good
 
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2 months ago
Quick service.
 
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2 months ago
Rapid delivery of sample. Excellent quality. Professional customer service, friendly and helpful.
 
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2 months ago
Great service
 
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Very good
 
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2 months ago
Delivery was palletised and left at top of drive for me to try and move in the house in the rain on own, boxes very heavy. Customer service regarding delivery was great in terms of advising of delivery time etc.
 
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2 months ago
Flooring was ordered on Sept 11 2019, Still not arrived by 7th November although the money left our account on 11th September Shocking poor customer service
 
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 Answer by Floor Monster
2 months ago
Thanks for your feedback, as explained at time of order, all stock had been allocated but this order was from the next container due to arrive to us. As explained on occasion there can be small delays to containers arriving but we will manage this as quickly as we can. We have made you aware along the way and provided some compensation back to make up for delay. Stock is imminent.