electricfence-online.co.ukReviews:
249 reviews in the last 12 months1,176 total reviews
Excellent
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Top positive review
11 May 2023
Verified review
Ordered two earth rods, these were at a good price and were speedily delivered. However, one of them was missing the screw to connect the earth cable so only 4 stars - I didn't get around to reporting this as family matters took priority and it was a triviality anyway.
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Top negative review
27 Apr 2023
Verified review
l received the Cat Watch Ultrasonic Deterrent in good time. Unfortunately l received it from the Post Office in one of their clear plastic bags saying how sorry they were that the parcel was damaged. On inspection l found that it wasn't their fault rather it was the company which had put this expensive plastic cat deterrent in a VERY thin cardboard box which had split open so that the object could have just fallen out, or worse, broken or lost.
l suggest as an improvement you could send out your parcels in substantially stronger cardboard.
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MG
Michele G.
Bedford
Reviews for electricfence-online.co.uk
2 Mar 2024
Verified review
Sent out the wrong product and then told the correct product is out of stock.
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Answer by electricfence-online.co.uk
4 Mar 2024
Dear Customer,
We apologize for the mix-up with your order and the subsequent notification of the item being out of stock. A stock error caused this issue, and we understand the frustration it caused.
We're pleased to note that your return has been processed promptly. We value your understanding and thank you for your patience as we rectified the situation.
If you have further questions, please reach out.
Kind regards, Electric Fence Online
23 Jul 2023
Verified review
Poor delivery and unit had a flat battery. Your staff have tried all they can but ???
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Answer by electricfence-online.co.uk
24 Jul 2023
Dear customer,
Thank you for taking the time to write this review. We are very sorry for the poor delivery and the flat unit. We want to look for a solution together and we send you an email on Friday. We look forward to hearing from you.
Best,
Electric Fence Online
23 May 2023
Verified review
wrong parts
They sent the wrong parts and the correct ones were sent on much later.
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Answer by electricfence-online.co.uk
6 Jun 2023
Dear customer,
Thank you for sharing your feedback. We apologize for the inconvenience caused by sending the wrong parts initially and the delay in sending the correct ones. We appreciate your patience, and we'll use this feedback to improve our processes and ensure a better experience in the future. If there's anything else we can assist you with, please don't hesitate to reach out.
Best,
Team electric fence online