electricfence-online.co.ukReviews:
249 reviews in the last 12 months1,182 total reviews
Excellent
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Top positive review
11 May 2023
Verified review
Ordered two earth rods, these were at a good price and were speedily delivered. However, one of them was missing the screw to connect the earth cable so only 4 stars - I didn't get around to reporting this as family matters took priority and it was a triviality anyway.
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Top negative review
27 Apr 2023
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l received the Cat Watch Ultrasonic Deterrent in good time. Unfortunately l received it from the Post Office in one of their clear plastic bags saying how sorry they were that the parcel was damaged. On inspection l found that it wasn't their fault rather it was the company which had put this expensive plastic cat deterrent in a VERY thin cardboard box which had split open so that the object could have just fallen out, or worse, broken or lost.
l suggest as an improvement you could send out your parcels in substantially stronger cardboard.
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MG
Michele G.
Bedford
Reviews for electricfence-online.co.uk
13 Mar 2024
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11 Mar 2024
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8 Mar 2024
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3 Mar 2024
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2 Mar 2024
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Sent out the wrong product and then told the correct product is out of stock.
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Answer by electricfence-online.co.uk
4 Mar 2024
Dear Customer,
We apologize for the mix-up with your order and the subsequent notification of the item being out of stock. A stock error caused this issue, and we understand the frustration it caused.
We're pleased to note that your return has been processed promptly. We value your understanding and thank you for your patience as we rectified the situation.
If you have further questions, please reach out.
Kind regards, Electric Fence Online
1 Feb 2024
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Order was easy to place with competitive prices and lightening fast delivery! Great service, thank you.
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22 Feb 2024
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Quick delivery - exactly what was ordered - well done!
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9 Feb 2024
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Delivery extremely prompt, everything was in order!
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16 Feb 2024
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Prompt service and delivery. Well packaged. Great!
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8 Feb 2024
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Good company to deal with item as described
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15 Feb 2024
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Great item, great quick delivery.
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15 Feb 2024
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Quick delivery
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16 Feb 2024
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Good service.
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15 Feb 2024
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Fast delivery
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14 Feb 2024
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9 Jan 2024
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Very good when you can speak to them
Although customer service was difficult to get hold of they swiftly dealt with the non delivery of my order and gave me compensation.
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Answer by electricfence-online.co.uk
15 Jan 2024
Dear customer,
Thank you for taking the time to share your feedback. We appreciate your understanding regarding the challenges in reaching our customer service team. We sincerely apologize for any inconvenience this may have caused.
We are pleased to hear that once you were able to get in touch with us, we were able to swiftly address the non-delivery of your order and provide compensation. Your satisfaction is our top priority, and we are continually working on improving our customer service accessibility.
If there's anything more we can do for you or if you have any further feedback, please feel free to reach out.
Best regards, Team Electric Fence Online
31 Dec 2023
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Can’t thank you enough
Ordered a gift
For Xmas and the delivery was so quick you guys saved the day. Can’t thank you enough.
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15 Jan 2024
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Quick response
I received a quick response to a query and then received my order the next day. Very happy customer.
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14 Jan 2024
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Super fast delivery and great kit, very easy to install
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28 Dec 2023
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You did well, but notifying delivery time is important.
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