I have recently bought lots from Peter Hahn over the last few months - having ‘grown out of’ many items during lockdowns and also becoming fed up with shoddy quality from other suppliers. The clothes of the latter look fabulous in photographs on gorgeous models online but in reality the fabrics mostly turn out to be shoddy and unflattering.
My Hahn purchases are the reverse - they look good, feel good, and are wearing well.
Also having had too much experience of returning unwanted items to other suppliers, orders that were delivered crammed into horrible chunks of plastic, the Hahn packaging is brilliantly simple and elegant and could not be more customer friendly - thanks!
Wrong colour cardigan delivered. I sent it back the following day, enclosing an order for the red cardigan originally ordered and a cheque. I have received no confirmation that the parcel has been received or confirmation that a further order has been received and is being processed and an estimate of when I might receive the new order. This is routine for Peter Hahn. Other mail order firms provide a delivery date a few days beforehand. This enables the recipient to be at home . Parcels from Peter Hahn just arrive unannounced. This is a shame, as their clothes are lovely. I provide an email address, so communication would not be difficult.
Quality of clothing Excellent. Order tracking abysmal unless you ring up for a tracking number, even then most likely you'll see it stuck at Woodford for a long time. So give it 14 working days not 8 to avoid disappointment.
Contacting Customer Service by email gets nothing but an Automated reply not when you need something sorting out
Over the years I have bought a number of garments from Peter Hahn. Frequently I have ordered over the phone & have always had friendly & courteous dealings. The pieces I have bought are good quality & timeless.
I rely a lot on their sales as I find the clothes on the expensive side & I am on a pension. I enjoy wearing their clothes.
5 days ago
Very broad selection of clothes in my size and well priced .Good order and return system too
Peter Hahn is very good but the goods take an inordinate amount of time to arrive. You have to allow two weeks which is not always the time you want as one may want it for an event before two weeks.
5 days ago
Ordering easy and products superb quality although I usually only buy in the sale or if I have discounts as they are pricey. Sizes are accurate and footwear good quality leather.
Please review pricing strategy as garments are excessively costly compared to similar retailers in UK and outside UK.
Only other grumble is products take a long time to arrive and I never receive a text to say when they are due to be delivered.
The trousers I bought recently are such a good fit. I have to study well all the lengths of your trousers because my inside leg is 25 in’s. You don’t cater for this length but the modern trousers are being worn at ankle length so I am lucky to be able to find a length which suits me.
7 days ago
8 days ago
8 days ago
Placed Order on line very easy
Only problem is the wait time to get the order