P H is one of my favourite shops.P H has an excellent range of products which are easy to order. They are often on special offer too. Although I appreciate that the orders come from abroad I feel that the delivery times are unreasonable. My current order has been delayed further and is not expected to arrive until February exactly 3 months after I made the order. There are many times that I would like to make an order but cannot guarantee it’s arrival before it is needed. This is disappointing.
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1 month ago
I have to say I am rather disappointed about the Service, I placed an order for 3 pair of shoes, by the amount they have taken off my account I could see that only 2 will be shipped - but no information from Peter Hahn at all so I contacted customer service and got told yes 3.pair is late, will follow. During the whole despatch & delivery I have not received any updates or information which service will deliver my order .. the delivery just turned up at some point. This is a sad service for a company like Peter Hahn - others do much better..sorry Peter Hahn . .and by the way I am still waiting for my Refund on the late pair of shoes I had send back & according to the tracking you had received already on Monday .. today is Friday ..
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1 month ago
Items perfectly packed, excellent delivery service. No complaints.
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1 month ago
Quality of products I have been ordering is very good.
Free delivery would be nice.😊
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1 month ago
very good selection of my size well priced ,and a very efficient system for returns
I have been shopping with Peter Hahn for years, originally In Germany, when visiting friends in Frankfurt, and then on line, at home in the UK. I like the web site which is easy and uncomplicated to use, and the simple way of making returns.
As of now you cannot do better for me, but please don't change your website to "make things easier" for customers. I am 86 and am finding modern tech is now so fast and far ahead, I can't keep up.
Thankyou for all the lovely clothes I've had from you over the years.
While the items I have ordered have always been of great quality, the frequent long delays in getting them is a significant problem and the reason why I have given only a 3 star rating.
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Answer by peterhahn.co.uk
1 month ago
Thank you for your review. We apologise for delays at present, please email us at service@peterhahn.co.uk so we can discuss this further. Kind regards, your PETER HAHN Team.
The quality of the clothes are generally very good. It would be helpful to get notice which day exactly the delivery of goods will be effected.
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1 month ago
All ok, but delivery time is usually 3/4 weeks, no good if you want something for a special occasion.
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Answer by peterhahn.co.uk
1 month ago
Thank you for your review. Stock permitting, all orders will take 8-10 working days to arrive. If any items are delayed, we will not charge until we dispatch. Please accept our apologies for the inconvenience. Kind regards, your PETER HAHN Team.
I am still waiting for an item I ordered in June due to be delivered by 10 July. Have not received the item and have had no further updates. Delays on delivery updates are vital as customers may wish to cancel and buy elsewhere.
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