peterhahn.co.ukReviews:
1,240 reviews in the last 12 months12,652 total reviews
Good
Top positive review
21 Feb 2024
Verified review
I have bought many, many items from Peter Hahn and enjoyed wearing them very much. Much of their stock is above my price range but careful searching through the Sale pages is often rewarding. It's been particularly good of late when an extra 30% was being deducted from the sale price. But now I learn that the firm is no longer to trade in GB and clothingI'm quite devastated by this
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Top negative review
4 Jul 2023
Verified review
I would usually give five stars but recently I ordered 3 pairs of jeans. The website said that all were in stock. After some time waiting, I made a call and was told they were waiting for one pair. I hadn’t asked for them to be sent together so asked that the two in stock pairs be sent immediately. I waited another couple of weeks, nothing. I called again. They were still waiting for one pair but the two in stock had still not been sent. I cancelled the whole order. Something seems to be happening, we were unable to track the status of orders online. It will be a while before I order anything again
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Reviews for peterhahn.co.uk
1 Oct 2023
Verified review
I love the quality and the discreet quirky detail (eg sequins)
I love the quality and the small quirky detail on the last Brax Jeans I ordered, which "feminised" them and made them stand a little apart from other sellers.
I'm disappointed with the delivery times though - other suppliers leave you standing on this.
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26 Apr 2023
Verified review
Allow plenty of time for delivery.
Although I usually appreciate the style and quality of clothes from this company, my only complaint is the time taken to deliver the goods. It's useless trying to buy for a special occasion/holiday unless you allow at least a month for delivery.
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Answer by peterhahn.co.uk
28 Apr 2023
Thank you for your review. As stated in our T&C's we kindly ask to allow 8-10 working days for the order to arrive as we dispatch from our German warehouse. Stock information is available online or by calling us on 0800 054 2120. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
11 Jul 2023
Verified review
very slow in delivering goods when i tried to cancel after a while waiting it was too late I have had to return one garment and again there has been no response acknowledging receipt of returned article and no information as to a refund
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Answer by peterhahn.co.uk
11 Jul 2023
Thank you for your review. Due to a recent system upgrade we have been experiencing some technical difficulties including our ability to email some customers. We do apologise for any inconvenience caused and if you are ever concerned about the progress of your order or refund you can always contact our friendly helpful team by emailing us at service@peterhahn.co.uk or calling in on our free phone number 0800 054 2120. We look forward to hearing from you soon. Kind regards, your PETER HAHN Team.
LW
Linda W.
Peterborough
3 Jun 2023
Verified review
Happy Bunny
Consistent. Quality of merchandise, well packed and in good condition when the package arrives.
My
only criticism is the length of time between ordering and delivery, but understanding that the origin is Germany, it is hardly surprising
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EG
E G.
Ellesmere Port
28 Nov 2023
Verified review
Very slow delivery. Also miss my account details on your website . Need to look at previous orders and outstanding deliveries . Other than that I really do love all your clothes and a very good selection to please all different ages .
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Answer by peterhahn.co.uk
28 Nov 2023
Thank you for your review, unfortunately as all our items are dispatched from our warehouse in Germany this is why delivery may be slightly longer. In regards to your online account, you should still be able to see these details. Please contact us via email at service@peterhahn.co.uk so we can assist with this. Kind Regards, Your PETER HAHN Team.
23 Jul 2023
Verified review
Love all the brands but..
Love all the brands, and choice available. I find the discount offers sometimes a bit confusing (I.e. you can only use this discount with certain other offers) just show items with their current price please! Also shipping a bit slow.
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JE
JAC E.
Cambs
18 May 2023
Verified review
It said that there is £5.00 off, it did not give me any chance to go to put in the code for this, so I have [paid the full price. Not very pleased about this. The item number is 80115077, ordered by J Coville. please refund the £5.00
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Answer by peterhahn.co.uk
18 May 2023
Thank you for your review. Please contact us at service
@peterhahn.co.uk once you have received the order and confirmed you will be keeping this and we will then refund you the missed voucher. You will need to enter the code in your ' Shopping Bag ' before checkout online. We apologise for any inconvenience caused. Kind regards, your PETER HAHN Team.
RS
R S.
Colchester
26 May 2023
Verified review
Delivery
I am satisfied with the products most of the time good quality and there are so many choices to select from but the delivery needs to improve Sometimes it takes much longer for them to be delivered which is very frustrating
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1 Nov 2023
Verified review
Customer for over 30 years
I have been buying Peter Hahn products for 30+ years and very much like a good percentage of their garments. However, in all honesty, I find quite a number of their items are too expensive for me, now that I am a pensioner.
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LS
Leelee S.
Cheshire
12 Jul 2023
Verified review
Wide variety of fashion online. After ordering ,waiting weeks for delivery and in some cases order never arrives. Please improve your communication and keep customer updated from point of ordering to dispatch and delivery
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19 Jun 2023
Verified review
As a regular purchaser I do not feel you give due discounts.
Delivery time is excessive - office reorg. Is taking a long time leading to this problem. Sadly I am sticking with them because of the style and quality
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Answer by peterhahn.co.uk
19 Jun 2023
Hello, thank you for your review. After our recent delays in relation to technical issues, we are pleased to confirm that all deliveries and refunds are now being made in our usual timescale. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
MS
Mary S.
Leics
16 Apr 2023
Verified review
Not sending out so many magazines.
They come far too regularly.
Could send fewer emails, these seem to repeat the same things some of the time.
Ask people to select what type of items they want you to send info for.
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LP
Linda P.
Cambridge
15 Jun 2023
Verified review
Great customer service
Great at answering questions and very helpful. Good choice of clothing but very slow in sending items.
I hope their new system is up and running very soon which may speed up their service.
Another star when they do!
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15 Jun 2023
Verified review
Better delivery times, and tracked delivery.
Waiting weeks for a parcel, royal mail left parcel outside in the rain whilst I was on holiday, if it was a tracked parcel I could have re-arranged a date for delivery.
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Answer by peterhahn.co.uk
15 Jun 2023
Hello, thank you for your review. After our recent delays in relation to technical issues, we are pleased to confirm that all deliveries and refunds are now being made in our usual timescale. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
4 Oct 2023
Verified review
Quality packaging. Timely response from customer service. However, it would be nice to be informed when a purchase had been shipped, with tracking number. Then it would be possible to monitor where the parcel is.
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PN
Prudence17 N.
Glasgow
31 Jul 2023
Verified review
Great choice of goods but delivery time was lengthy and the day I needed it for had passed. I found the returns system very complicated so kept the item ordered. I won’t use this company again for that reason.
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20 Sept 2023
Verified review
Great products…. You have to wait for them
Great products.. and very tempting.
Delivery is rather slow and may be because some come from Europe… but there is little information on when something could be arriving. Otherwise I would give five stars.
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13 Jul 2023
Verified review
Made an order. Only when my 1st item was despatched was I told that my t-shirt was out-of-stock. This item is still available on the site. I can still order it. If it still available, why is it out-of-stock?
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Answer by peterhahn.co.uk
14 Jul 2023
Thank you for your review. We will check your order and the status of the out of stock item. We will contact our IT team to change the stock levels online, please accept our sincerest apologies for the inconvenience caused. Kind regards, your PETER HAHN Team.
5 Nov 2023
Verified review
Very helpful when talking on the phone but need to be kept informed better by texts especially when order is sent out and how long it will be before the parcel is recived and when parcel is posted back
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15 Jul 2023
Verified review
Ordered in stock item
Three weeks later on phoning found out it wasn't on its way as out of stock .No communication
Have cancelled and have also unsubscribrd..Service is not what it was in the past
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