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peterhahn.co.uk
Reviews:

1,318 reviews in the last 12 months12,652 total reviews  

3.68
Good
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Top positive review

30 Aug 2023
 Verified review
Have always loved your jeans so a fan. Have you changed your sizing? I purchased a size 16 S and was surprised to see how long the trousers were. They are even longer that the 16 R I purchased several years ago.

Top negative review

4 Jul 2023
 Verified review
I would usually give five stars but recently I ordered 3 pairs of jeans. The website said that all were in stock. After some time waiting, I made a call and was told they were waiting for one pair. I hadn’t asked for them to be sent together so asked that the two in stock pairs be sent immediately. I waited another couple of weeks, nothing. I called again. They were still waiting for one pair but the two in stock had still not been sent. I cancelled the whole order. Something seems to be happening, we were unable to track the status of orders online. It will be a while before I order anything again
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Reviews for peterhahn.co.uk

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1 Dec 2023
 Verified review

Refunds for returns

Had a problem getting a refund or returned goods earlier this year
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Answer by peterhahn.co.uk
5 Dec 2023
Thank you for your review, We are sorry to hear you may not have received your refund in time, Please contact us on 0800 0542120 so we can investigate this query for you alternatively contact us via email at service@peterhahn.co.uk and put TRUSTED SHOPS as the subject so we can filter through and locate your email, We look forward to hearing from you we sincerely apologise for the inconvenience caused to you on this occasion Kind Regards, Your PETER HAHN Team.
9 Dec 2023
 Verified review
Excellent quality but takes a long time to arrive
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Answer by peterhahn.co.uk
11 Dec 2023
Thank you for your review, We are sorry to hear your order took longer than usual to be delivered as per our terms and conditions our delivery time scale is 8-10 working days from the date of dispatch, Please contact us on 0800 0542120 and one of our friendly agents would be more than happy to assist you alternatively contact us via email at service@peterhahn.co.uk and we would be more than happy to check the status of your order, Sorry for any inconviances caused Kind Regards, Your PETER HAHN Team.
28 Dec 2023
 Verified review
Pleased with most of my purchases. Some I find pricey, so unable to buy as often as I would like.
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19 Dec 2023
 Verified review
Chosen clothes often not in stock when ordering and tracking when it’s available not obvious.
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2 Dec 2023
 Verified review
If there is a problem with an order they are too slow to update the customer
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1 Dec 2023
 Verified review
Items are very expensive and sizing is so inconsistent across items.
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Answer by peterhahn.co.uk
1 Dec 2023
Thank you for your review, unfortunately as our items are from many different brands this can mean that there may be slight differences in sizing from brand to brand. Apologies for the inconvenience. Kind Regards, Your PETER HAHN Team.
24 Dec 2023
 Verified review
Have a good range of products. Not the cheapest!
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16 Dec 2023
 Verified review

nice item

slow delivery
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4 Dec 2023
 Verified review
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JB
J.E. B.
Penrith.Cumbria
1 Dec 2023
 Verified review
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LS
Leelee S.
Cheshire
19 Aug 2023
 Verified review
Excellent choice of fashion but ordering/delivery is problematical and spasmodic. Several times I have ordered an item of clothing, given an expected date when item will be available for delivery but never hear anything when its delayed even further. I am losing confidence with Peter Hahn and its Logistics. At one point it was my 1st choice for fashion buying but because of huge delays , length of time to dispatch & deliver am looking at other companies. Communication is an issue too.
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23 Jun 2023
 Verified review

Quality clothing

I ordered 3 items on 26.05.23. Two of the items arrived swiftly after about 3-4 days. I then received an email on the 1st June saying they were experiencing longer delivery times and offered me a £20 voucher on next order. After waiting a further two weeks for the missing item I phoned to check that it hadn’t gone astray. They said it would arrive shortly and, after a further week I am still waiting for the completion of my order.
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Answer by peterhahn.co.uk
26 Jun 2023
Thank you for your review. Please email us at service@peterhahn.co.uk and we will chase this further for you. We apologise sincerely for the delay at this time. Kind regards, your PETER HAHN Team.
19 Oct 2023
 Verified review
Having been a customer of yours for many, many years I feel that shopping from Peter Hahn is not what it once was for me. I used to love browsing through the catalogue and ordering via telephone as your representatives where always so very kind and helpful. Sadly, things have changed.
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Answer by peterhahn.co.uk
23 Oct 2023
Thank you for your review we have been experiencing technical issues we are working around the clock to resolve. Typically orders should only take 8-10 working days to arrive, stock permitting. We will pass your comments to our Head Office, for now, In the meantime if we can be of any further assistance do not hesitste to contact us, please accept our sincerest apologies for the inconvenience caused. Kind regards, your PETER HAHN Team.
30 Aug 2023
 Verified review
Have always loved your jeans so a fan. Have you changed your sizing? I purchased a size 16 S and was surprised to see how long the trousers were. They are even longer that the 16 R I purchased several years ago.
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16 Oct 2023
 Verified review
They never acknowledge when they receive returned goods or will deliver. And do not advise when a refund will be made. Very disappointing as this has become worse over the years.
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Answer by peterhahn.co.uk
17 Oct 2023
Thank you for your review. We are very sorry to read you feel this way of our service and this will be passed to our Head Office. At present we are working around the clock to try and improve our valued customers shopping experiences, we are sorry if this is not yet reflected to you. We are doing all we can for our customers at this time. Kind regards, your PETER HAHN Team.
SE
Shandy E.
Hindhead
24 Oct 2023
 Verified review

Generally reliable.…

I have found Peter Hahn reliable, good and usually quite prompt in delivery, although just now I am experiencing a slight delay having ordered a couple of items.
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11 Oct 2023
 Verified review

Slow delivery, complicated returns.

The orders take forever to arrive. Not many options for returning, especially when there are no Post Offices nearby. Lack of communication.
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Answer by peterhahn.co.uk
12 Oct 2023
Thank you for your review, We are sorry to hear you have not received your order as per our terms and conditions our delivery time scale is 8-10 working days from the date of dispacth, If you are unable to return your parecel via a local post office give us a call on 0800 0542120 and we can arrnage a collection to pick up your return item if needed, We look forward to hearing from you Kind Regards, Your PETER HAHN Order.
27 Oct 2023
 Verified review
Slow in all areas delivery times and no one available to speak to at call centre. As a result of a 2 month wait I cancelled order.
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Answer by peterhahn.co.uk
30 Oct 2023
Thank you for your review. We are so sorry to read of the service you have received here at PETER HAHN. As stated in our T&C's we do kindly ask to allow 8-10 working days, stock permitting for the order to arrive. Upon investigating your order, item 10205188 is currently out of stock and this is why this was not provided for you originally. We can confirm no charge was made for the item and we apologise sincerely for the lack of communication regarding this order. Kind regards, your PETER HAHN Team.
16 Oct 2023
 Verified review
Delivery is slow.. I know you say it’s Postal Service but I can order from other companies & get delivery quicker. ???
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Answer by peterhahn.co.uk
17 Oct 2023
Thank you for your review. As stated in our T&C's we do kindly ask you to allow 8-10 working days as we ship from our German warehouse. These orders are driven over in our lorries, hence the delay on delivery at times. Please accept our apologies for any inconvenience caused. Kind regards, your PETER HAHN Team.
NJ
N M J.
Teddington
18 Apr 2023
 Verified review
Hello, Recently in March I did the sales and scooped some lovely items at a reduced price.  Peter Hahn's clothes are gorgeous and of high quality. The customer service is good. Some of the sale items I had to return because they either didn't suit or fit.  I sent an email to cancel the contract with Peter Hahn for items being returned and then posted them the package retaining proof of postage.  Over a month later there was still no acknowledgement from Peter Hahn that my returns package had arrived with them.   I worried that perhaps my package had gone astray.   My Trusted Shop Basic guarantee was about to expire therefore I phoned Peter Hahn yesterday afternoon, 17 April, to ask about my returns parcel.  An internal trace was initiated and a few hours later I received confirmation Receipt of Return email that yes, my returned items had safely arrived.  It is likely that the combination of the Easter break and Royal Mail problems plus sheer volume of business were the reason my package was extra slow arriving at Peter Hahn. Now that my returned items can be processed now I look forward to my refund in 7-14 days. When I get my refund I would be inclined to give a five star assessment. Faithfully yours, N Maureen John
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