peterhahn.co.ukReviews:
1,237 reviews in the last 12 months12,652 total reviews
Good
Top positive review
21 Feb 2024
Verified review
I have bought many, many items from Peter Hahn and enjoyed wearing them very much. Much of their stock is above my price range but careful searching through the Sale pages is often rewarding. It's been particularly good of late when an extra 30% was being deducted from the sale price. But now I learn that the firm is no longer to trade in GB and clothingI'm quite devastated by this
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Top negative review
4 Jul 2023
Verified review
I would usually give five stars but recently I ordered 3 pairs of jeans. The website said that all were in stock. After some time waiting, I made a call and was told they were waiting for one pair. I hadn’t asked for them to be sent together so asked that the two in stock pairs be sent immediately. I waited another couple of weeks, nothing. I called again. They were still waiting for one pair but the two in stock had still not been sent. I cancelled the whole order. Something seems to be happening, we were unable to track the status of orders online. It will be a while before I order anything again
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Reviews for peterhahn.co.uk
MS
Mary S.
Leics
3 Jun 2023
Verified review
Order not received, nearly a month since I put order into them. They said on 21st May it would be with me soon.
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Answer by peterhahn.co.uk
5 Jun 2023
Thank you for your review. Please be advised our standard delivery timescale is 8-10 working days as we dispatch from our German warehouse. At this time, we have just upgraded all our systems which has led to more teething problems than we anticipated. Please be assured we are working hard to dispatch all orders in a timely manner, and you will receive an email notification your order is in transit, should we hold your email address. Please accept our sincerest apologies for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
28 Jun 2023
Verified review
Poor quality cotton jumper.
The quality of the cotton in this jumper was very poor. Very disappointing. Didn't really resemble the photos.
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Answer by peterhahn.co.uk
29 Jun 2023
Hello and thank you for your review. We are sorry to hear you are dissatisfied with one of our garments. We kindly ask you to return this to us using the prepaid postage label included within your parcel and a full refund will be issued for you. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
26 Jun 2023
Verified review
Shoes ordered 29th may still have not got them and no communication, clothes are good but delivery times not
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Answer by peterhahn.co.uk
26 Jun 2023
Thank you for your review. Please email us at service@peterhahn.co.uk and we will chase this further for you. We apologise sincerely for the delay at this time. Kind regards, your PETER HAHN Team.
25 Aug 2023
Verified review
The long wait before you get what you ordered. I ordered sandals early July, still no sign of them.
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Answer by peterhahn.co.uk
29 Aug 2023
Thank you for your review, We are sorry to hear you have not received delivery for your sandals yet Please contact us on 0800 0542120 so we can assist you in checking the status of your order alternatively contact us via email at serrvice@peterhahn.co.uk we kindly ask you to include Trusted shops in the subject title of your email and we can filter these and work them accordingly, We look forward to hearing from you, We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
JR
Jean R.
Norwich
25 Oct 2023
Verified review
To slow in returning cash!
T
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Answer by peterhahn.co.uk
25 Oct 2023
Thank you for your review, We are sorry to hear you refund took longer than usual we have had delays in relation to processing refunds due to the new system we have implemented, If you can still not locate your refund please contact us on 0800 0542120 so we can do an internal investiagtion to locate your refund, We look forward to hearing from you, Kind Regards Your PETER HAHN Team.
4 Dec 2023
Verified review
Goods quality great Del questionable
Goods quality great - commications over delivery detail limited and slow
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Answer by peterhahn.co.uk
6 Dec 2023
Thank you for your review, We are sorry to hear you parcel took longer than expected to arrive as per our terms and conditions our delivery time scale is 8-10 working days from the date of dispatch, If you need any further assistance do not hesitate to contact us on 0800 0542120 and one of our friendly agents would be more than happy to assist you Kind Regards, Your PETER HAHN Team.
1 Dec 2023
Verified review
Refunds for returns
Had a problem getting a refund or returned goods earlier this year
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Answer by peterhahn.co.uk
5 Dec 2023
Thank you for your review, We are sorry to hear you may not have received your refund in time, Please contact us on 0800 0542120 so we can investigate this query for you alternatively contact us via email at service@peterhahn.co.uk and put TRUSTED SHOPS as the subject so we can filter through and locate your email, We look forward to hearing from you we sincerely apologise for the inconvenience caused to you on this occasion Kind Regards, Your PETER HAHN Team.
15 Nov 2023
Verified review
Delivery is woeful takes much too long. Great variety of products.
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Answer by peterhahn.co.uk
15 Nov 2023
Thank you for your review, we are sorry to hear your order took long to arrive. Please contact us either on 0800 054 2120 or via email on service@peterhahn.co.uk so we can investigate this further. Kind Regards, Your PETER HAHN Team.
26 Nov 2023
Verified review
Delivery far to slow in comparison with other on line companies
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Answer by peterhahn.co.uk
27 Nov 2023
Thank you for your review, unfortunately as all our items are dispatched from our warehouse in Germany this is why delivery may be slightly longer. Kind Regards, Your PETER HAHN Team.
5 Oct 2023
Verified review
Faster delivery required and quicker refunds given
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Answer by peterhahn.co.uk
6 Oct 2023
Thank you for your review. We are sorry to read you feel this way, please contact us on 0800 054 2120 so we can give you information on your account regarding payments, and outstanding orders, we look forward to hearing from you. We apologise sincerely for any inconvenience caused at this time. Kind regards, your PETER HAHN Team.
9 Dec 2023
Verified review
Excellent quality but takes a long time to arrive
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Answer by peterhahn.co.uk
11 Dec 2023
Thank you for your review, We are sorry to hear your order took longer than usual to be delivered as per our terms and conditions our delivery time scale is 8-10 working days from the date of dispatch, Please contact us on 0800 0542120 and one of our friendly agents would be more than happy to assist you alternatively contact us via email at service@peterhahn.co.uk and we would be more than happy to check the status of your order, Sorry for any inconviances caused Kind Regards, Your PETER HAHN Team.
23 Jul 2023
Verified review
Informing customers quicker of delays .
Waiting 6 weeks for goods and I had to contact them .
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Answer by peterhahn.co.uk
24 Jul 2023
Thank you for your review. We are very sorry you had such a long wait, we will of course pass your comments back to our Head Office. Kind regards, your PETER HAHN Team.
2 Jun 2023
Verified review
Cloths are lovely but delivery is terrible so will stop me ordering
if I need items quickly.
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Answer by peterhahn.co.uk
5 Jun 2023
Thank you for your review. Please be advised our standard delivery timescale is 8-10 working days as we dispatch from our German warehouse. At this time, we have just upgraded all our systems which has led to more teething problems than we anticipated. Please be assured we are working hard to dispatch all orders in a timely manner, and you will receive an email notification your order is in transit, should we hold your email address. Please accept our sincerest apologies for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
29 Aug 2023
Verified review
I have had several good quality items but the delivery length of time waiting is atrocious
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Answer by peterhahn.co.uk
30 Aug 2023
Thank you for your review. As stated in our T&C's all orders will take 8-10 working days to arrive as we dispatch from our German warehouse. Please email us at service@peterhahn.co.uk and we will be pleased to assist you further. Kind regards, your PETER HAHN Team.
18 Jun 2023
Verified review
Deliver ordered goods much quicker. I still haven’t received an item I ordered on May 27th
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Answer by peterhahn.co.uk
19 Jun 2023
Hello, thank you for your review. We are pleased to confirm your order was dispatched from Germany on 17/06/2023 so you can expect this to arrive within 8-10 working days. We apologise for the delay. Kind regards, your PETER HAHN Team.
JW
John W.
Birmingham
3 May 2023
Verified review
The products are first class. Delivery takes at least 2 weeks but payment is immediate.
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Answer by peterhahn.co.uk
4 May 2023
Thank you for your review. Please be advised we charge when we dispatch your goods. As stated in our T&C's we kindly ask to allow 8-10 working days for the delivery. Kind regards, your PETER HAHN Team.
LS
Leelee S.
Cheshire
24 Sept 2023
Verified review
Need to improve delays on back orders & communication regarding status of orders
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Answer by peterhahn.co.uk
25 Sept 2023
Thank you for your review. We will of course pass your comments to our Head Office, we apologise sincerely for any inconvenience caused at this time. Kind regards, your PETER HAHN Team.
7 Jun 2023
Verified review
Planned delivery date
Great until
Cannot find planned delivery date at end of e mail as stated
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Answer by peterhahn.co.uk
8 Jun 2023
Thank you for your review. If your item is in stock delivery will take 8-10 working days. Please email us at service@peterhahn.co.uk for further updates. Kind regards, your PETER HAHN Team.
3 Jul 2023
Verified review
Would rather know of delay before I order and I understood no postage as printed on brochure I received. …
Would rather know of delay before I order. And I expected free ostage
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Answer by peterhahn.co.uk
4 Jul 2023
Thank you for your review. Our IT team are working hard to ensure all stock levels are accurate for our customers. Please email us the details of your order and the voucher for your free delivery and we will ensure this is refunded for you. Kind regards, your PETER HAHN Team.
FK
Fiona K.
Torphichen
8 May 2023
Verified review
Delivery time too slow
Delivery time was too slow and still waiting on a refund weeks later.
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Answer by peterhahn.co.uk
12 May 2023
Thank you for your review. As we have upgraded our systems, we kindly ask you to allow up to 14 working days for delivery at present. Our Return Department are working hard to catch up on all returned orders at present, please accept our apologies for the delay at this time. Kind regards, your PETER HAHN Team.