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peterhahn.co.uk
Reviews:

1,322 reviews in the last 12 months12,652 total reviews  

3.68
Good
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Top positive review

30 Aug 2023
 Verified review
Have always loved your jeans so a fan. Have you changed your sizing? I purchased a size 16 S and was surprised to see how long the trousers were. They are even longer that the 16 R I purchased several years ago.

Top negative review

4 Jul 2023
 Verified review
I would usually give five stars but recently I ordered 3 pairs of jeans. The website said that all were in stock. After some time waiting, I made a call and was told they were waiting for one pair. I hadn’t asked for them to be sent together so asked that the two in stock pairs be sent immediately. I waited another couple of weeks, nothing. I called again. They were still waiting for one pair but the two in stock had still not been sent. I cancelled the whole order. Something seems to be happening, we were unable to track the status of orders online. It will be a while before I order anything again
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Reviews for peterhahn.co.uk

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22 Sept 2023
 Verified review

Overall bad service

Delivery times bad, wait times to talk on the phone unacceptable as are response times to non delivery despite taking money.
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Answer by peterhahn.co.uk
22 Sept 2023
Thank you for your review. We are sorry to read you feel this way but we are working continually to improve the service provided for our valued customers. If you wish to contact us, please email us at service@peterhahn.co.uk and we will be pleased to give you a call to discuss. Please accept our apologies for the inconvenience. Kind regards, your PETER HAHN Team.
11 Nov 2023
 Verified review
Not even sure if I have received this order as I have open orders with them. Have emailed requesting update and no response
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Answer by peterhahn.co.uk
5 Dec 2023
Thank you for your review, we are very sorry to hear you may not have received your order please contact us on 0800 0542120 and one of our friendly agents would be more than happy to assist you alternatively contact us via email at service@peterhahn.co.uk and use TRUSTED SHOPS as the subject so we can filter through emails to locate your query, We look forward to hearing from you Kind Regards, Your PETER HAHN Team.
4 May 2023
 Verified review

Poor service

I have been waiting 5 weeks for an order without any updates. Wide selection of beautiful clothes but no customer service
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Answer by peterhahn.co.uk
5 May 2023
Thank you for your review. Please contact us at service@peterhahn.co.uk so we can chase your order for you. We hope to hear from you soon. Kind regards, your PETER HAHN Team.
AF
Alison F.
Windsor
2 Sept 2023
 Verified review

Poor service and overpriced

Speedier delivery, goods are overpriced for their quality, wrong size sent, free delivery and returns would also help.
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Answer by peterhahn.co.uk
5 Sept 2023
Thank you for your review. We will escalate your comment to our Head Office however please be advised here at PETER HAHN, we charge £4.95 as we ship from Germany however every parcel should have a free return label inside. If this is not received, you can contact us and we can send you a new one. We also offer a Lifetime Guarantee here at PETER HAHN which means we do not specify a time limit on our returns. We apologise sincerely for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
9 May 2023
 Verified review
Returned a parcel on the 24th April 2023 and I still not given refund and today will be 15 days. I have proof of posting.
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Answer by peterhahn.co.uk
12 May 2023
Thank you for your review. Please email your proof of postage to service@peterhahn.co.uk and we will chase the refund for you. Please accept our apologies for the delay in issuing your refund at this time, we have currently been upgrading our systems but please be assured we are working hard to process all returns as quickly as possible. Kind regards, your PETER HAHN Team.
JE
18 Jun 2023
 Verified review
Order from the 11/05/23 still not arrived and it’s 18/06/23. No courtesy message or update! Very poor customer service
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Answer by peterhahn.co.uk
19 Jun 2023
Hello, thank you for your review. After our recent delays in relation to technical issues, we are pleased to confirm that all deliveries and refunds are now being made in our usual timescale. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
15 Sept 2023
 Verified review
having to wait for an order for over two months is not good at all, and still I don't know when I will recieve my goods
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Answer by peterhahn.co.uk
18 Sept 2023
Thank you for your review. We are sorry the item was not available to be dispatched to you. Please could you email us at service@peterhahn.co.uk so we can look into the order for you and see why the item ordered has not been sent out It may be that our IT team did not update the stock levels on our database in time to reflect the item had sold out. We hope to hear from you soon. Kind regards, your PETER HAHN Team.
6 Aug 2023
 Verified review

Painfully slow

The experience of ordering a pair of shoes (which I still have not got) has been given me pain for about four weeks now
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Answer by peterhahn.co.uk
7 Aug 2023
Thank you for your review We are sorry to hear you have not received delivery for your shoes, Please contact us on 0800 0542120 so we can assist you in locating the status of your order alternatively contact us via email at service@peterhahn.co.uk we look forward to hearing from you Kind Regards, Your PETER HAHN Team.
22 Jun 2023
 Verified review
4 - 5 weeks delivery. item returned as received too late. 2 weeks and no sign of refund. not really reliable service.
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Answer by peterhahn.co.uk
22 Jun 2023
Thank you for your review. Please email us at service@peterhahn.co.uk and we will chase this further for you. We apologise sincerely for the delay at this time. Kind regards, your PETER HAHN Team.
27 May 2023
 Verified review
No delivery on order since April Send voucher as apology but have to spend over £70.... what kind of apology is that!
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Answer by peterhahn.co.uk
31 May 2023
Thank you for your review. We understand and share your frustration. Unfortunately, due to a major system change, we have encountered unexpected technical issues that we are working on at full speed almost around the clock. Rest assured that we are doing everything in our power to get your refund/delivery to you as soon as possible. If you have provided us with an email address we will update you as soon as your order/refund has been processed or if you haven’t we can add this now for you.   On behalf of Peter Hahn, we would like to sincerely apologise to you!
BA
Barbara A.
Sutton Coldfield
16 Jun 2023
 Verified review
I ordered 2 items 5 weeks ago and as yet I have not received them. I will not be purchasing anything else from them!
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Answer by peterhahn.co.uk
16 Jun 2023
Hello, thank you for your review. After our recent delays in relation to technical issues, we are pleased to confirm that all deliveries and refunds are now being made in our usual timescale. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
JE
11 Aug 2023
 Verified review
Waiting for an order from May, told yesterday (after 3-4 phone calls) 10/08/23 that I would now be getting a refund.
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Answer by peterhahn.co.uk
14 Aug 2023
Thank you for your review. We are sorry to hear you have not received your order, Please contact us on 0800 0542120 so we can assit you with your query alternatively contact us via email at service@peterhahn.co.uk so we can assist you further with your query we look forward to hearing from you Kind Regards, Your PETER HAHN Team.
MJ
Maudie J.
Co Antrim
17 Jun 2023
 Verified review
I placed order on 3 rd May and on 23rd May £110.00 was debited to my Bank account but I have not received the goods.
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Answer by peterhahn.co.uk
19 Jun 2023
Hello Hester, thank you for your review. We are sorry to hear that you have not received the goods. We can confirm your order was dispatched from Germany on 14/06/2023 and is now en route to you. We apologise for the delay and any inconvenience caused. Kind regards, your PETER HAHN Team.
ML
Margaret L.
Stafford
17 Jul 2023
 Verified review
Perhaps you could let me know to what item of clothing this refers to, as I have ordered nothing since early June.
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Answer by peterhahn.co.uk
18 Jul 2023
Thank you for your review. Please call us on 0800 054 2120 with your query and we will be more than happy to assist you. Kind regards, your PETER HAHN Team.
14 May 2023
 Verified review

Very long delivery time to the UK

They don't make it clear how long the delivery will take. For the UK 8-10 days. Not a problem as long as you know.
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Answer by peterhahn.co.uk
17 May 2023
Thank you for your review. We are sorry for the delay at receiving your orders at present, please be assured we are working hard too dispatch all orders as quickly as possible for you. No charge will be made until dispatch. Please accept our sincerest apologies for the inconvenience caused. Kind regards, your PETER HAHN Team.
RS
R S.
Colchester
8 Jun 2023
 Verified review
Orders arrived very late. Regular updates and if products not available it will be courteous to inform customers
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Answer by peterhahn.co.uk
9 Jun 2023
Thank you for your review. Due to an issue with our custom clearance we can confirm orders dispatched in May had to be relabeled at our German warehouse. We are working hard to dispatch orders in a timely manner and we apologise for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
IM
Isabel M.
Nursling
1 Oct 2023
 Verified review
The item never arrived - ordered so long ago I've forgotten when, but it was a summer item, and it's now autumn!
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Answer by peterhahn.co.uk
2 Oct 2023
Thank you for your review. Please kindly contact us at service@peterhahn.co.uk and we will investigate this order for you. We look forward to your response. Kind regards, your PETER HAHN Team.
14 Jun 2023
 Verified review
I am still waiting for order placed 10 May for my son’s wedding… no email… no courtesy call…. Still not here!!!
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Answer by peterhahn.co.uk
15 Jun 2023
Hello, thank you for your review. After our recent delays in relation to technical issues, we are pleased to confirm that all deliveries and refunds are now being made in our usual timescale. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
9 Jun 2023
 Verified review
Very long delay in processing my order. Waited 4 weeks or more before getting the goods. Just not acceptable.
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26 May 2023
 Verified review
Can never get the vouchers like today I have a voucher number50400118 valid until 19/06/2023 comes up invalid
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Answer by peterhahn.co.uk
31 May 2023
Hello, thank you for your review. We are sorry to hear that your voucher does not work. Please call us on 0800 0542120 to obtain a new code or email us at service@peterhahn.co.uk and the team will be happy to assist you further. Kind regards, your PETER HAHN Team.