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peterhahn.co.uk
Reviews:

1,322 reviews in the last 12 months12,652 total reviews  

3.68
Good
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Top positive review

30 Aug 2023
 Verified review
Have always loved your jeans so a fan. Have you changed your sizing? I purchased a size 16 S and was surprised to see how long the trousers were. They are even longer that the 16 R I purchased several years ago.

Top negative review

4 Jul 2023
 Verified review
I would usually give five stars but recently I ordered 3 pairs of jeans. The website said that all were in stock. After some time waiting, I made a call and was told they were waiting for one pair. I hadn’t asked for them to be sent together so asked that the two in stock pairs be sent immediately. I waited another couple of weeks, nothing. I called again. They were still waiting for one pair but the two in stock had still not been sent. I cancelled the whole order. Something seems to be happening, we were unable to track the status of orders online. It will be a while before I order anything again
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Reviews for peterhahn.co.uk

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23 Jun 2023
 Verified review

Nice shoes, terrible delivery service.

A few days after I placed my order, I received an email saying that, due to 'system changeover ', my order was delayed. It eventually arrived nearly 3 weeks after I ordered. I was offered 'compensation ' in the form of a voucher for £20 off a full-priced item over £75, but I was not inclined to give them any more of my money; a refund of the £4.95 postage charge would have been much more appropriate.
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Answer by peterhahn.co.uk
26 Jun 2023
Hello, thank you for your review. We are sorry to hear of your disappointment. Please email us at service@peterhahn.co.uk and we will be pleased to assist you further. Kind regards, your PETER HAHN Team.
MC
Mary C.
Whitby
9 May 2023
 Verified review

The clothes are fabulous but…

The clothes are fabulous, well made and well designed, especially for a tall woman. However, the website is not wonderful with issues over card payments not being accepted, without it being clear what had happened. In addition their communication is poor, far more email updates would resolve apparent lack of progress. Also, returns take a long time to process and the wait for refunds is very lengthy.
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Answer by peterhahn.co.uk
12 May 2023
Thank you for your review. We are sorry to read if a payment made online has not been accepted, but please be advised we are never advised as to the reason why this has not been accepted. As stated in our T&C's we kindly ask to allow 7-14 working days for your refund to be processed, although at present we have implemented a new system, so we are kindly asking to allow an extra 7 days in these instances. We apologise sincerely for the delay at this time but be assured we are working hard to provide a better service for our valued customers. Kind regards, your PETER HAHN Team.
10 Jun 2023
 Verified review
Ordered two sweaters mid April. As they had not arrived by the beginning of June I phoned to see what had happened. The member of staff was extremely helpful, explaining there had been a fault with the computer system. I received one sweater a few days later but no explanation about the other item. Peter Hahn’s clothing is very good quality but the customer service could be better.
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Answer by peterhahn.co.uk
12 Jun 2023
Thank you for your review. Please do be assured we will deliver your 2nd item as quickly as we can. We are working around the clock to fix our system issues and we regret this has affected our valued customers so much at this stage. Kind regards, your PETER HAHN Team.
17 Jun 2023
 Verified review
Their delivery timescale is poor, much poorer than others selling similar goods. They need to improve upon these timescales or be much more upfront with their service delivery capabilities. From researching their 'feedback', they obviously have a major problem with 'customer perception', which does not instil confidence in their ability to timeous deliver their products.
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Answer by peterhahn.co.uk
19 Jun 2023
Hello, thank you for your review. After our recent delays in relation to technical issues, we are pleased to confirm that all deliveries and refunds are now being made in our usual timescale. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
12 Jul 2023
 Verified review

Mixed views

The clothing is of excellent quality. Unfortunately the time taken to receive the goods is far too long & I often feel that I want to cancel the order. I have currently ordered things to be worn on particular occasions & have been most disappointed not to receive them on time, I am still waiting to receive an item which was ordered in May.
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Answer by peterhahn.co.uk
13 Jul 2023
Thank you for your review. Please call us on 0800 054 2120 so we can chase this further for you. Kind regards, your PETER HAHN Team.
16 Nov 2023
 Verified review
Delivery is too slow purchases can take up to two weeks or more. Your on line redeeming code claimed so far never worked I am having to ask by email for refund. Only to be told by rerun email that I was too late and will be refunded if I keep the goods. How by emailing again to inform you that I am keeping the goods? Not a good system.
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Answer by peterhahn.co.uk
16 Nov 2023
Thank you for your review, we are sorry to hear you had issues applying your voucher. Please contact us on 0800 054 2120 so we can assist you with this. Alternatively you can email on service@peterhahn.co.uk. Kind Regards, Your PETER HAHN Team.
9 Aug 2023
 Verified review
Could get no reply when phoning to place order. Tried on 3 consecutive days. Explanation was changes in system! Previous order for jacket never arrived on phoning told it was on way but item never delivered with no explanation.
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Answer by peterhahn.co.uk
10 Aug 2023
Thank you for your review. Our phone lines are exceptionally busy at present, we apologise for this. We have recently changed our database and it has caused real technical errors. We apologise sincerely, you can contact us at service@peterhahn.co.uk for further assistance. Kind regards, your PETER HAHN Team.
18 Oct 2023
 Verified review
They need to improve customers recording of purchases online. More reference to purchases made. Also the need to swap an item for a different size in the same transaction i.e. return and exchange at the same time.
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Answer by peterhahn.co.uk
19 Oct 2023
Thank you for your email, Please contact us on 0800 0542120 and one of our friendly agents will be able to assist you in replacing your order alternatively contact us via email at service@peterhahn.co.uk and put TRUSTED SHOP as the subject so we can filter through and locate your email, We look forward to hearing from you Kind Regards, Your PETER HAHN Team.
18 Nov 2023
 Verified review

Discount offered on next purchase not this one.

I don’t like apps and online stores that offer you a discount and then move the voucher to your next purchase, knowing there is less chance of actually having to honour it.
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Answer by peterhahn.co.uk
20 Nov 2023
Thank you for your review, we are sorry to hear you had issues applying your voucher. Please contact us on 0800 054 2120 so we can assist you with this. Alternatively you can email on service@peterhahn.co.uk. Kind Regards, Your PETER HAHN Team.
8 Nov 2023
 Verified review
It would be nice to have a email to let us know when a item has been dispatched. Also an email when items have been returned as is the case with this order.
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Answer by peterhahn.co.uk
9 Nov 2023
Thank you for your review, I have checked your order and it has been dispatched today. You should have receive a dispatch confirmation email, if not please check your junk or spam folder. If you still have not received it please contact us via email on service@peterhahn.co.uk. Kind Regards, Your PETER HAHN Team.
30 Oct 2023
 Verified review
The only criticism is the length of time it takes to receive orders and then to receive refunds , if appropriate
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Answer by peterhahn.co.uk
30 Oct 2023
Thank you for your review, We are sorry to hear your refund took longer than usual, As per our terms and conditions our delivery time scale is 8-10 working days from the date of diapatch We can confirm we will escalate your comment to our Head Office and we apologise sincerely for any inconvenience caused to yourself. In the meantime if we can be of any further assistance do not hesitate to contact us Kind regards, your PETER HAHN Team.
JB
Jennifer B.
TWICKENHAM
31 Oct 2023
 Verified review

Returns look too formal

I gave this 3 stars because the item I purchase was a bad fit for me and the returns policy looked extremely formal and as if there was doubt about getting my money back. It is in very legal jargon regarding a contract I entered into with them etc etc. Certainly not User friendly and would make me hesitate to order from them again. At the moment I do not know if I have got my money back.
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Answer by peterhahn.co.uk
31 Oct 2023
Thank you for your review. Please be assured as stated in our T&C's we offer a Lifetime Guarentee here at PETER HAHN which means we do not specify a time limit on our returns. We have tried to locate your account via the provided email to confirm the refund but sadly this has not been located. We kindly ask you to contact us at service@peterhahn.co.uk with your query and we will be pleased to assist you further. We apologise sincerely for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
MW
29 Jun 2023
 Verified review

Too many delays!

I ordered items on June 1 2023 and as yet they have not been received although they “were in stock” at time of ordering. Such delays are not uncommon with this company although this is the longest I have experienced. The company have still given no date of delivery. Pity because the goods are usually of good quality but the delays mean I tend now not to order goods from it.
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Answer by peterhahn.co.uk
29 Jun 2023
Hello, thank you for your review. We are sorry to hear of your disappointment. Please email us at service@peterhahn.co.uk and we will be pleased to assist you further. Kind regards, your PETER HAHN Team.
16 Jul 2023
 Verified review
I placed my last order on 18 June. The website said delivery by 23 June ( I was a little surprised by the short delivery time). When nothing arrived during the first week in July I called PH only to be told that my order wasn’t even in stock and there was no chance of me receiving it. Not much of an apology but rather blaming a new computer system being installed.
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5 Jul 2023
 Verified review

No delivery yet

I still have not received delivery of my order placed on 31st May, 2023. Yet again the event for which I wanted the new trousers has passed. Disappointing, but I will continue to wait. There was a message on the order confirmation to the effect that deliveries were taking longer than normal but I think Peter Hahn should try to do more to alleviate the situation.
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Answer by peterhahn.co.uk
10 Jul 2023
Thank you for your review. We are sorry to read we were not able to supply your trousers in time for your event. Please email us at service@peterhahn.co.uk so you can discuss this further with our Customer Services Team. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
31 May 2023
 Verified review
Delivery times are awful compared with other well known brands. Still waiting for an order placed 3rd May and expecting that was early enough for my holiday in June. Not so sure now. Some technical issues with their orders, I was informed, and was offered a discount on my next order, but a discount on the present order would have been far more acceptable!
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Answer by peterhahn.co.uk
1 Jun 2023
Thank you for your review. We understand and share your frustration. Unfortunately, due to a major system change, we have encountered unexpected technical issues that we are working on at full speed almost around the clock. Rest assured that we are doing everything in our power to get your refund/delivery to you as soon as possible. If you have provided us with an email address we will update you as soon as your order/refund has been processed or if you haven’t we can add this now for you. On behalf of Peter Hahn, we would like to sincerely apologise to you!
12 Jun 2023
 Verified review

It should not have happened ...

I have been a long standing client of PETER HAHN. The clothes are fine, but the customer service has recently been pretty bad. The refund was terribly delayed but has finally come in. Whilst trying to get this resolved, I found the people answering emails did not read them properly. To blame was apparently a new system, let's see what the future brings.
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Answer by peterhahn.co.uk
14 Jun 2023
Thank you for your review. We are sorry to hear that the customer service team did not reply to your email correctly. We have passed this over to the Customer Service Manager to prevent this from happening in the future. Kind regards, your PETER HAHN Team.
12 Jul 2023
 Verified review
I am still waiting for two of the items I ordered so am loathe to order anything else till they arrive. I do think it has been some time since we were told there were problems, and I can't help thinking it could have been sorted by now. It's a pity because I love the clothes I buy from Peter Hahn. If only I could get to wear them!
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Answer by peterhahn.co.uk
13 Jul 2023
Thank you for your review. Please call us on 0800 054 2120 so we can discuss this further with you. Kind regards, your PETER HAHN Team.
AL
Anne L.
WAKEFIELD
15 Jun 2023
 Verified review
Delivery times need to be hugely improved - I ordered quite a few items for my holidays (all of which were 'in stock') three weeks before I went and they did not arrive in time. Whilst I am aware many items come from Germany, 4.5 weeks delivery is just not acceptable in a day and age where most 'orders' are almost the day after.
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SL
Susan L.
Pitlochry
4 Sept 2023
 Verified review

Beautifully Functional Garments

The items I ordered appear to be very good quality. The sale price was very favourable when I ordered them. However, my order has not been fulfilled. The items are "Currently out of stock - pre-order now if available". It would be helpful to be kept informed about whether or not the items might be coming back into stock.
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Answer by peterhahn.co.uk
5 Sept 2023
Thank you for your review. We are sorry the items are not available for immediate dispatch, however if these are pre-ordered the sale price will still be honored on dispatch. We apologise sincerely for the inconvenience caused. Kind regards, your PETER HAHN Team.