peterhahn.co.ukReviews:
1,227 reviews in the last 12 months12,652 total reviews
Good
Top positive review
21 Feb 2024
Verified review
I have bought many, many items from Peter Hahn and enjoyed wearing them very much. Much of their stock is above my price range but careful searching through the Sale pages is often rewarding. It's been particularly good of late when an extra 30% was being deducted from the sale price. But now I learn that the firm is no longer to trade in GB and clothingI'm quite devastated by this
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Top negative review
4 Jul 2023
Verified review
I would usually give five stars but recently I ordered 3 pairs of jeans. The website said that all were in stock. After some time waiting, I made a call and was told they were waiting for one pair. I hadn’t asked for them to be sent together so asked that the two in stock pairs be sent immediately. I waited another couple of weeks, nothing. I called again. They were still waiting for one pair but the two in stock had still not been sent. I cancelled the whole order. Something seems to be happening, we were unable to track the status of orders online. It will be a while before I order anything again
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Reviews for peterhahn.co.uk
18 Jul 2023
Verified review
Very slow shipping and poor communication. Ordered on 20th June, still have not received order. What is going on. This is not how you should run a company. You will be losing customers in droves. I don't supposed you are worried though as you are hanging on to payments and not refunding for weeks.
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Answer by peterhahn.co.uk
20 Jul 2023
Thank you for your review. We are sorry you have not yet received your order, please email us at service@peterhahn.co.uk so we can chase this further for you. We may have a supply issue, please be politely advised due to technical issues our refunds were not clearing but this has since been fixed and all customers are receiving refunds within 3-5 working days of these being issued. Kind regards, your PETER HAHN Team.
ME
Maxine E.
Chalfont St Giles
27 May 2023
Verified review
I placed an order on 29th April and still have not received the goods. My credit card was debited on 11th May.
Peter Hahn are very bad at communication. Offered a voucher to spend on a subsequent order to be used by 31st May when I haven’t even received this order.
They seriously need to up their game!
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Answer by peterhahn.co.uk
31 May 2023
Thank you for your review.
We understand and share your frustration. Unfortunately, due to a major system change, we have encountered unexpected technical issues that we are working on at full speed almost around the clock.
Rest assured that we are doing everything in our power to get your refund/delivery to you as soon as possible. If you have provided us with an email address we will update you as soon as your order/refund has been processed or if you haven’t we can add this now for you.
On behalf of Peter Hahn, we would like to sincerely apologise to you!
SK
sara K.
London
27 May 2023
Verified review
If they only delivered the goods! So far, they have not delivered either item. They have taken money for one and informed me after I rang up that it was on its way.
Yesterday, I sent an email querying the non-delivery and asking what the position is at present. If this is German efficiency......
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Answer by peterhahn.co.uk
31 May 2023
Thank you for your review.
We understand and share your frustration. Unfortunately, due to a major system change, we have encountered unexpected technical issues that we are working on at full speed almost around the clock.
Rest assured that we are doing everything in our power to get your refund/delivery to you as soon as possible. If you have provided us with an email address we will update you as soon as your order/refund has been processed or if you haven’t we can add this now for you.
On behalf of Peter Hahn, we would like to sincerely apologise to you!
DP
Doreen P.
Reading
3 Sept 2023
Verified review
Appalling service!
I have been waiting many months for a order, I keep ringing, every time I am told it’s in stock and on its way, nobody follows it up, since there system change it’s been appalling, I have shopped with Peter Hahn for many years, but not any more I will be taking my custom elsewhere. Doreen Pragnell
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Answer by peterhahn.co.uk
5 Sept 2023
Thank you for your review. Please email us at service@peterhahn.co.uk and include in the subject 'Trusted Shops' to enable us to assist you quicker with your query. We hope to hear from you soon. Kind regards, your PETER HAHN Team.
20 Jun 2023
Verified review
I am still waiting for goods that I ordered on the 23rd of May!!!! I have rung several times to find the status of my order and was told that they are on the way!!! I shall give them to the end of this week and ring again. I shall not be ordering anything from Peter Hahn again. very disapointed.
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Answer by peterhahn.co.uk
21 Jun 2023
Thank you for your review. We are sorry for the conflicting information, please do email us so we can chase this further for you. Kind regards, your PETER HAHN Team.
ER
Evelyn R.
Cirencester
30 May 2023
Verified review
I ordered a pair of shorts 2nd May. Almost a month later & they still haven’t arrived. I phoned customer service, only to be told that the system has changed & orders are running late, rest assured they are on their way. That was over a week ago. That is my 1st and last order with Peter Hahn!
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Answer by peterhahn.co.uk
31 May 2023
Thank you for your review.
We understand and share your frustration. Unfortunately, due to a major system change, we have encountered unexpected technical issues that we are working on at full speed almost around the clock.
Rest assured that we are doing everything in our power to get your refund/delivery to you as soon as possible. If you have provided us with an email address we will update you as soon as your order/refund has been processed or if you haven’t we can add this now for you.
On behalf of Peter Hahn, we would like to sincerely apologise to you!
CC
carol c.
wrexham
6 Sept 2023
Verified review
your customer service is very poor you owe me70ponuds for an order deb my account 2/8/23 and not delivered I have contacted your customer service three times and your CEO in Germany, but you have not contacted me I have asked my credit card company to investigate your ethics are very poor
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Answer by peterhahn.co.uk
7 Sept 2023
Thank you for your review. We can confirm we are dealing with a large backlog of customer queries at present. All queries are being escalated to our Head Office and we are working as hard and as fast as possible to resolve these for our valued customers. Please be assured you will receive a personal reply as soon as we have information to provide you with. We cannot apologise enough for the inconvenience. Kind regards, your PETER HAHN Team.
21 Jul 2023
Verified review
Poor delivery service and always blame their computer.
A number of items in the sale ordered which were stated as being in stock but even after 3 months never arrived. Numerous telephone calls to check IF and WHEN they were to be delivered proved finally that they would NOT be delivered.
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Answer by peterhahn.co.uk
21 Jul 2023
Thank you for your review. We are sorry we were not able to fulfil the order but please be advised we base our stock levels on predictions we receive from suppliers. Sadly if they are not able to fulfil a delivery to us, we in turn then cannot fulfil our customers order. We apologise sincerely for the inconvenience caused, but this is why we do not charge until we dispatch. Kind regards, your PETER HAHN Team.
KD
KAYE D.
SHROPSHIRE
27 Jun 2023
Verified review
no show of orders, I have had to chase customer service to find out were my orders are from May, still not recived. I have been told a new system is being installed, all i can say it is taking a very long time, I can not even log on to my account.The UK base is blaming the Germany company.
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Answer by peterhahn.co.uk
28 Jun 2023
Hello, thank you for your review. We are sorry to hear of your disappointment. Please email us at service@peterhahn.co.uk and we will be pleased to assist you further. Kind regards, your PETER HAHN Team.
30 May 2023
Verified review
Very poor delivery and communication as to delay and expectation of when delivery will take place. I was told money wouldn’t be taken until dispatch. My payment was taken on 22nd May but still no idea when good will be received.
This not what I had expected from such a well known brand.
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Answer by peterhahn.co.uk
31 May 2023
Thank you for your review.
We understand and share your frustration. Unfortunately, due to a major system change, we have encountered unexpected technical issues that we are working on at full speed almost around the clock.
Rest assured that we are doing everything in our power to get your refund/delivery to you as soon as possible. If you have provided us with an email address we will update you as soon as your order/refund has been processed or if you haven’t we can add this now for you.
On behalf of Peter Hahn, we would like to sincerely apologise to you!
9 Jun 2023
Verified review
Have a proper IT system, a functioning website. For a long time I have been unable to check my past orders so can’t check sizes or reorder. Very frustrating the long period without a solution.?not acceptable theses days. Enormousvdelay in delivering orders. Will go to another shop.
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Answer by peterhahn.co.uk
12 Jun 2023
Thank you for your review. Our IT team are working hard on our technical errors so our customers are able to view past order historys once more. We only upgraded our systems 1 month ago and naturally we are experiencing teething problems we are working almost around the clock to try and solve for our customers. We apologise sincerely our service is not up to usual standards but we are trying our best to fix all the issues we are encountering at present. Kind regards, your PETER HAHN Team.
26 Jul 2023
Verified review
Extremely poor service
I placed my order on the 26th June after several emails chasing up it eventually arrived on the 18th July. Appalling communication.
I returned my order - they received it on the 24th July. I emailed asking about my refund still not heard. Will never use this company again!!!
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Answer by peterhahn.co.uk
28 Jul 2023
Thank you for your review, We are sorry to hear it took longer than expected for you to receive your order, In relation to your returned order as per our terms and conditions it can take up to 14 working days for a return item to be processed and refunded from the date we received your return item back, If we can be of any further assistance do not hesitate to contact us on 0800 0542120 we look forward to hearing from you Kind Regards, Your PETER HAHN TEAM.
24 Sept 2023
Verified review
Not to mislead customers by saying items are in stock when they are not. Then sending the item weeks later when they are no longer required necessitating its return.
Until l receive my refund l have to suffer the daily onslaught of advertising before l can unsubscribe.
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Answer by peterhahn.co.uk
25 Sept 2023
Thank you for your review. We are sorry you were advised the item was available for immediate dispatch. Please be politely advised you do not need to receive our newsletters, simply email us and we will unsubscribe you. We apologise for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
23 Jul 2023
Verified review
Disappointed
Still not received order placed on 25 June and now 23 July! 3 of 4 items out of stock when processed. Tried to cancel unsuccessfully but very polite customer service team. Let’s hope their new computer system is more accurate but it has put me off using their website
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Answer by peterhahn.co.uk
24 Jul 2023
Thank you for your review. We are very sorry to read you have been affected, please kindly email us at service@peterhahn.co.uk and we will confirm the status of your order for you. We regret this has affected our valued customers so much at this time. Kind regards, your PETER HAHN Team.
8 Jun 2023
Verified review
I placed an order due for a delayed delivery on 25th May. I contacted customer service last week only to be told there had been issues their end with payment processing. No evidence of my order. I then cancelled. Very disappointed as I have purchased goods in past.
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Answer by peterhahn.co.uk
9 Jun 2023
Thank you for your review. We are sorry to read there was an issue with processing your payment, please email us at service@peterhahn.co.uk. We hope to hear from you soon. Kind regards, your PETER HAHN Team.
SF
Serena F.
Essex
13 May 2023
Verified review
Lost parcel, no refund 16 days and counting
After posting my return parcel on 28th April it reached Exeter and tracking showed that is where it remains. Three phone calls later to PH and 16 days after posting I have received no refund. No PH employee has taken responsibility for following this issue through.
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Answer by peterhahn.co.uk
17 May 2023
Thank you for your review. If your tracking has stuck at Exeter then Royal Mail have lost your parcel. Please forward us the proof of postage and we will request a refund. Kind regards, your PETER HAHN Team.
20 May 2023
Verified review
The money went out of my bank on 12 April. I sent them back on 25 April. I still haven't received my refund. I have contacted you twice and have been told today that the money should be in my account by the end of next week. Very disappointed with the service.
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Answer by peterhahn.co.uk
22 May 2023
Thank you for your review. Please be advised here at PETER HAHN, we have just upgraded all our systems. We can confirm your refund will reach your account by Friday. We apologise sincerely for the delay at this time. Kind regards, your PETER HAHN Team.
27 May 2023
Verified review
This company has poor customer communications - they accepted orders and forgot to advise that there distribution system was shutting down for a major upgrade (which apparently failed and required a second attempt) - still waiting for a delivery a month later
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Answer by peterhahn.co.uk
31 May 2023
Thank you for your review.
We understand and share your frustration. Unfortunately, due to a major system change, we have encountered unexpected technical issues that we are working on at full speed almost around the clock.
Rest assured that we are doing everything in our power to get your refund/delivery to you as soon as possible. If you have provided us with an email address we will update you as soon as your order/refund has been processed or if you haven’t we can add this now for you.
On behalf of Peter Hahn, we would like to sincerely apologise to you!
HF
H M F.
Cardiff
22 Jun 2023
Verified review
Very poor communication
I placed an order 4 weeks ago & apart from an email to say delivery may be longer than usual, have heard nothing - no delivery date, no apology, nothing. I contacted them & had an automated reply… It does make one wonder if they’re actually still in business!
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Answer by peterhahn.co.uk
23 Jun 2023
Thank you for your review. Please email us at service@peterhahn.co.uk and we will chase this further for you. We apologise sincerely for the delay at this time. Kind regards, your PETER HAHN Team.
CC
carol c.
wrexham
31 Aug 2023
Verified review
I have been a Peter Hahn customer a very long time but just lately they have been poor at delivery and respecting their customers so much that I have written to the CEO in Germany if you contrast their service with Marina Rinaldi Peter Hahn is very poor
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Answer by peterhahn.co.uk
5 Sept 2023
Thank you for your review. We can confirm we will escalate your comment to our Head Office and we apologise sincerely for any inconvenience caused to yourself. Kind regards, your PETER HAHN Team.