peterhahn.co.ukReviews:
1,227 reviews in the last 12 months12,652 total reviews
Good
Top positive review
21 Feb 2024
Verified review
I have bought many, many items from Peter Hahn and enjoyed wearing them very much. Much of their stock is above my price range but careful searching through the Sale pages is often rewarding. It's been particularly good of late when an extra 30% was being deducted from the sale price. But now I learn that the firm is no longer to trade in GB and clothingI'm quite devastated by this
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Top negative review
4 Jul 2023
Verified review
I would usually give five stars but recently I ordered 3 pairs of jeans. The website said that all were in stock. After some time waiting, I made a call and was told they were waiting for one pair. I hadn’t asked for them to be sent together so asked that the two in stock pairs be sent immediately. I waited another couple of weeks, nothing. I called again. They were still waiting for one pair but the two in stock had still not been sent. I cancelled the whole order. Something seems to be happening, we were unable to track the status of orders online. It will be a while before I order anything again
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Reviews for peterhahn.co.uk
UH
Ulrike H.
Cambridge
4 Aug 2023
Verified review
Deliveries take rather long
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Answer by peterhahn.co.uk
7 Aug 2023
Thank you for your review. As per our terms and conditions on our website, our delivery timescale is 8-10 working days for in stock items as all goods are shipped from Germany. We do apologise for recent delays and any inconvenience caused. Rest assured that we are working hard to iron out the issues with our new system and get back to our normal excellent level of service as quickly as we can. Kind regards, your PETER HAHN Team
RR
Reid R.
Devon Uk
29 Sept 2023
Verified review
The quality is always good
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Answer by peterhahn.co.uk
24 Oct 2023
Thank you for your review, we appreciate your positive comments and do apologise for the recent delays in shipping some orders. This has been due to technical issues relating to the implementation of a new system. Typically items should be delivered in 8-10 working days, stock permitting. We are working around the clock to improve our service for our valued customers, please accept our sincerest apologies for any inconvenience caused at this time.
We look forward to hearing from you again soon, Kind Regards, Your PETER HAHN Team.
21 Apr 2023
Verified review
Delivery takes too long.
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Answer by peterhahn.co.uk
21 Apr 2023
Thank you for your review. As stated in our T&C's we kindly ask to allow 8-10 working days for delivery via our courier which is Royal Mail. Our orders are trackable, please contact us at service@peterhahn.co.uk for the tracking information. We apologise sincerely for the inconvenience caused. Kind regards, your PETER HAHN Team.
1 Oct 2023
Verified review
VERY SLOW DELIVERY .
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Answer by peterhahn.co.uk
2 Oct 2023
Thank you for your review. We apologise sincerely for any long delivery time at present, and we will escalate your comments to our Head Office. Kind regards, your PETER HAHN Team.
23 Nov 2023
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8 Nov 2023
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JO
Janet O.
Birmingham
31 Oct 2023
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Answer by peterhahn.co.uk
2 Nov 2023
Thank you for your review, If we can be of any help please please contact us on 0800 0542120 and one of our friendly agents would be more than happy to assist you alternatively contact us via email at service@peterhahn.co.uk and put TRUSTED SHOPS as the subject so we can locate your email, We look forward to hearing from you Kind Regards, Your PETER HAHN Team.
11 Jun 2023
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