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peterhahn.co.uk
Reviews:

1,322 reviews in the last 12 months12,652 total reviews  

3.68
Good
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Top positive review

30 Aug 2023
 Verified review
Have always loved your jeans so a fan. Have you changed your sizing? I purchased a size 16 S and was surprised to see how long the trousers were. They are even longer that the 16 R I purchased several years ago.

Top negative review

4 Jul 2023
 Verified review
I would usually give five stars but recently I ordered 3 pairs of jeans. The website said that all were in stock. After some time waiting, I made a call and was told they were waiting for one pair. I hadn’t asked for them to be sent together so asked that the two in stock pairs be sent immediately. I waited another couple of weeks, nothing. I called again. They were still waiting for one pair but the two in stock had still not been sent. I cancelled the whole order. Something seems to be happening, we were unable to track the status of orders online. It will be a while before I order anything again
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Reviews for peterhahn.co.uk

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28 Mar 2023
 Verified review
I did a return for a smaller size. They didn’t notice I had filled in the boxes for a return. I chased it and was told this was a mistake and said sorry but as I am now away for a few weeks I will have to reorder when I get back. Very annoying.
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Answer by peterhahn.co.uk
28 Mar 2023
Thank you for your review. Please can you confirm for us when you sent the parcel back, as our CS team have not received any return paperwork from our Return Department as of yet. As soon as the paperwork is received, your order will be placed. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
26 Apr 2023
 Verified review

Allow plenty of time for delivery.

Although I usually appreciate the style and quality of clothes from this company, my only complaint is the time taken to deliver the goods. It's useless trying to buy for a special occasion/holiday unless you allow at least a month for delivery.
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Answer by peterhahn.co.uk
28 Apr 2023
Thank you for your review. As stated in our T&C's we kindly ask to allow 8-10 working days for the order to arrive as we dispatch from our German warehouse. Stock information is available online or by calling us on 0800 054 2120. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
11 Jul 2023
 Verified review
very slow in delivering goods when i tried to cancel after a while waiting it was too late I have had to return one garment and again there has been no response acknowledging receipt of returned article and no information as to a refund
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Answer by peterhahn.co.uk
11 Jul 2023
Thank you for your review. Due to a recent system upgrade we have been experiencing some technical difficulties including our ability to email some customers. We do apologise for any inconvenience caused and if you are ever concerned about the progress of your order or refund you can always contact our friendly helpful team by emailing us at service@peterhahn.co.uk or calling in on our free phone number 0800 054 2120. We look forward to hearing from you soon. Kind regards, your PETER HAHN Team.
EG
E G.
Ellesmere Port
28 Nov 2023
 Verified review
Very slow delivery. Also miss my account details on your website . Need to look at previous orders and outstanding deliveries . Other than that I really do love all your clothes and a very good selection to please all different ages .
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Answer by peterhahn.co.uk
28 Nov 2023
Thank you for your review, unfortunately as all our items are dispatched from our warehouse in Germany this is why delivery may be slightly longer. In regards to your online account, you should still be able to see these details. Please contact us via email at service@peterhahn.co.uk so we can assist with this. Kind Regards, Your PETER HAHN Team.
JE
JAC E.
Cambs
18 May 2023
 Verified review
It said that there is £5.00 off, it did not give me any chance to go to put in the code for this, so I have [paid the full price. Not very pleased about this. The item number is 80115077, ordered by J Coville. please refund the £5.00
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Answer by peterhahn.co.uk
18 May 2023
Thank you for your review. Please contact us at service @peterhahn.co.uk once you have received the order and confirmed you will be keeping this and we will then refund you the missed voucher. You will need to enter the code in your ' Shopping Bag ' before checkout online. We apologise for any inconvenience caused. Kind regards, your PETER HAHN Team.
RS
R S.
Colchester
26 May 2023
 Verified review

Delivery

I am satisfied with the products most of the time good quality and there are so many choices to select from but the delivery needs to improve Sometimes it takes much longer for them to be delivered which is very frustrating
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LS
Leelee S.
Cheshire
12 Jul 2023
 Verified review
Wide variety of fashion online. After ordering ,waiting weeks for delivery and in some cases order never arrives. Please improve your communication and keep customer updated from point of ordering to dispatch and delivery
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19 Jun 2023
 Verified review
As a regular purchaser I do not feel you give due discounts. Delivery time is excessive - office reorg. Is taking a long time leading to this problem. Sadly I am sticking with them because of the style and quality
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Answer by peterhahn.co.uk
19 Jun 2023
Hello, thank you for your review. After our recent delays in relation to technical issues, we are pleased to confirm that all deliveries and refunds are now being made in our usual timescale. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
15 Jun 2023
 Verified review
Better delivery times, and tracked delivery. Waiting weeks for a parcel, royal mail left parcel outside in the rain whilst I was on holiday, if it was a tracked parcel I could have re-arranged a date for delivery.
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Answer by peterhahn.co.uk
15 Jun 2023
Hello, thank you for your review. After our recent delays in relation to technical issues, we are pleased to confirm that all deliveries and refunds are now being made in our usual timescale. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
13 Jul 2023
 Verified review
Made an order. Only when my 1st item was despatched was I told that my t-shirt was out-of-stock. This item is still available on the site. I can still order it. If it still available, why is it out-of-stock?
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Answer by peterhahn.co.uk
14 Jul 2023
Thank you for your review. We will check your order and the status of the out of stock item. We will contact our IT team to change the stock levels online, please accept our sincerest apologies for the inconvenience caused. Kind regards, your PETER HAHN Team.
5 Nov 2023
 Verified review
Very helpful when talking on the phone but need to be kept informed better by texts especially when order is sent out and how long it will be before the parcel is recived and when parcel is posted back
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15 Jul 2023
 Verified review
Ordered in stock item Three weeks later on phoning found out it wasn't on its way as out of stock .No communication Have cancelled and have also unsubscribrd..Service is not what it was in the past
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25 Oct 2023
 Verified review
Really pleased with the design, quality and elegance of the beautiful fashion . The only downside is the delivery time. It would be great if this could be speeded up and a tracking number issued.
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Answer by peterhahn.co.uk
25 Oct 2023
Thank you for your review. As stated in our T&C's we do kindly ask you to allow 8-10 working days as we ship from our German warehouse. These orders are driven over in our lorries, hence the delay on delivery at times. Please accept our apologies for any inconvenience caused. If we can be of any further assistance please do not hesitate to contact us, Kind regards, your PETER HAHN Team.
27 Jul 2023
 Verified review
you did not have the item I ordered in stock and could not therefore fulfil the order. yo also have such long times to wait for dresses that it would be out of season buy the time they arrived!
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Answer by peterhahn.co.uk
28 Jul 2023
Hello, thank you for your review. We are sorry to hear of your disappointment regarding our service.Unfortunately on this occasion our suppliers were unable to supply these paticually items After our recent delays in relation to technical issues, we are pleased to confirm that all deliveries and refunds are now being made in our usual timescale. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
10 Sept 2023
 Verified review
About six weeks ago I sent in an order. I have only received one item so far - I ordered a padded jacket and it has arrived and is good quality. But where is all the rest of the order?
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Answer by peterhahn.co.uk
11 Sept 2023
Thank you for your review. If the remainder of the order has not yet been dispatched, this will be because we are awaiting further stock supplies from our supplier. Please email us at service@peterhahn.co.uk and we will be pleased to look into this further for you. We hope to hear from you soon. Kind regards, your PETER HAHN Team.
7 Jun 2023
 Verified review
I realise it's difficult to get clothes quickly from Germany it would be good to have a faster service.I think that the customer service is very good and helpful on the telephone.
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Answer by peterhahn.co.uk
8 Jun 2023
Thank you for your review. Our standard delivery timescale is 8-10 working days because we ship our items rather than fly them to the UK. We will of course pass your comments to our Head Office and we apologise for any inconvenience caused. Kind regards, your PETER HAHN Team.
8 Nov 2023
 Verified review

Wrong shoe fitting sent.

I ordered two pairs of shoes . I received a pair with wrong fitting. I had to send it back. There is no communication that the second pair of shoes ordered was out of stock.
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Answer by peterhahn.co.uk
8 Nov 2023
Thank you for your review, We are sorry to hear you have not received a second pair of shoes please contact us on 0800 0542120 and one of our friendly agents would be more than happy to assist you Alternatively, contact via email at service@peterhahn.co.uk, We look forward to hearing from you we are sorry for any inconveniences caused Kind Regards, Your PETER HAHN Team
HS
Hernibs S.
Northern Ireland
9 Jun 2023
 Verified review
Recently the customer service has been less than perfect. Website being updated and some features not available...i.e. seeing my account. hoping this will be rectified soon.
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23 Jun 2023
 Verified review
Only one out of two items ordered have arrived, a month after placing the order. New computer systems installed need removing and revert to previous system that worked!
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Answer by peterhahn.co.uk
26 Jun 2023
Thank you for your review. Please email us at service@peterhahn.co.uk and we will chase this further for you. We apologise sincerely for the delay at this time. Kind regards, your PETER HAHN Team.
3 Sept 2023
 Verified review
Deliveries are taking such a long time, and not being able to view my orders online then having to ring and wait 10 minutes for them to answer the phone is very poor !
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Answer by peterhahn.co.uk
5 Sept 2023
Thank you for your review. We apologise for your account online being temporarily unavailable, we are working hard to fix this issue. Stock permitting orders should arrive within 8-10 working days. Our phone lines are busy at present, however you can contact us by email at service@peterhahn.co.uk and we will be pleased to assist you further. Kind regards, your PETER HAHN Team.