peterhahn.co.ukReviews

: 10,068Good

4.35

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certified since: 29/08/2013
updated on: 27/06/2022
peterhahn.co.uk is checked and certified according to the Trusted Shops quality criteria
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certified since: 29/08/2013
updated on: 27/06/2022
peterhahn.co.uk is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At peterhahn.co.uk, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more

Reviews for peterhahn.co.uk

1,635 verified reviews in the last 12 months

10,068 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


9 months ago
I have recently bought lots from Peter Hahn over the last few months - having ‘grown out of’ many items during lockdowns and also becoming fed up with shoddy quality from other suppliers. The clothes of the latter look fabulous in photographs on gorgeous models online but in reality the fabrics mostly turn out to be shoddy and unflattering. My Hahn purchases are the reverse - they look good, feel good, and are wearing well. Also having had too much experience of returning unwanted items to other suppliers, orders that were delivered crammed into horrible chunks of plastic, the Hahn packaging is brilliantly simple and elegant and could not be more customer friendly - thanks! Jacky Harrogate
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the most relevant critical review


5 months ago 
Wrong colour cardigan delivered. I sent it back the following day, enclosing an order for the red cardigan originally ordered and a cheque. I have received no confirmation that the parcel has been received or confirmation that a further order has been received and is being processed and an estimate of when I might receive the new order. This is routine for Peter Hahn. Other mail order firms provide a delivery date a few days beforehand. This enables the recipient to be at home . Parcels from Peter Hahn just arrive unannounced. This is a shame, as their clothes are lovely. I provide an email address, so communication would not be difficult.
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Reviews for peterhahn.co.uk

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8 months ago 
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1 year ago
Ordered early June. Shoes to be delivered on 30th. Eventually despatched last week. Waiting over 6 weeks for delivery, even in these Covid times, is too long. Worst thing is that the shoes arrived today in a Peter Hahn box. I have several pairs of Waldlaufer shoes, they always arrived in their own box. Not a Peter Hahn one. Are these returns? Is that the reason why I had to wait? Will be returning
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Answer by peterhahn.co.uk
1 year ago
Thank you for your review. Due to delays outside of our control all orders at present are taking 12-14 working days to be delivered. We apologise for the inconvenience. Kind regards, your PETER HAHN team.
 Verified review
1 year ago 
Two items were ordered but only one was delivered; one being stated as out of stock’. It is puzzling to understand how an ordering system can accept an order and payment for an item when it is out of stock. Is the item not assigned to the purchaser at the ordering stage? Surely once the last item has been purchased the system should then state out of stock’. This has happened on previous orders!
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Answer by peterhahn.co.uk
1 year ago
Thank you for your review. We are sorry to hear about the experience you have had. Our system allows items to be placed on back order so that our customers can be first in line when the item comes back into stock. We apologise for any inconvenience this may have caused you. Kind regards, Your PETER HAHN Team
 Verified review
10 months ago
All order arrived very late. Too late for most things. I phoned when order had not arrived and was told some items were ready for posting but had been waiting to complete order. Next date given was missed as was third. I waited for total order to send now unneeded items back. Loved clothes but no use if they don’t arrive quickly and you are not informed of delay
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Answer by peterhahn.co.uk
10 months ago
Thank you for your review. Stock permitting, all orders will take 8-10 working days to be delivered. We apologise the order did not arrive in time for you, but please do return the unneeded items for a full refund. Kind regards, your PETER HAHN team.
 Verified review
9 months ago 
After waiting 2 weeks I rang to be told my order had been dispatched. A week after that I rang and was told it had only just been put on the system! So in total I waited over a month for my goods to arrive. If there was a problem why didn't they just tell me?
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Answer by peterhahn.co.uk
9 months ago
Thank you for your review. We sincerely apologise for the miscommunication, please email us at service@peterhahn.co.uk and we will of course follow this up and see where the error lays. We sincerely apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
 Verified review
8 months ago
Still waiting, after placing order on 4th October. It’s now 1st November. I have had to check delivery twice before finding any info. I now hear it will be mid November. I will wait to see if it does arrive then. Not very impressed.
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Answer by peterhahn.co.uk
8 months ago
Thank you for your review. We are very sorry about the delay , however your order has now been picked and packed and will be dispatched very shortly and delivery will take 8-10 working days via Royal Mail. Kind regards, your PETER HAHN Team.
 Verified review
1 year ago 
by Pj D.
A.ways long delays with no explanation The last order was over a month having been told item was in stock Slould be explained at the time that orders are always delayed so that it is possible to not order Orknow that it will be delayed
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Answer by peterhahn.co.uk
1 year ago
Thank you for your review. Due to delays outside of our control all orders were taking 12-14 working days to arrive, stock permitting. We are pleased to confirm we are now able to meet our standard delivery timescale of 8-10 working days once more. We apologise for the inconvenience during this time. Kind regards, your PETER HAHN Team.
 Verified review
10 months ago
My bank was debited for this own on 12:8.21 but it has still not been received. Spoke to customer services who did apologise, will investigate and send out a replacement. Annoying because I needed this for this time of year.
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Answer by peterhahn.co.uk
10 months ago
Thank you for your review. We sincerely apologise for this, please could you email us at service@peterhahn.co.uk so we can investigate further? Please be advised we do not offer replacements, so a full refund will be issued if the order is lost in transit. Kind regards, your PETER HAHN Team.