peterhahn.co.ukReviews:
1,227 reviews in the last 12 months12,652 total reviews
Good
Top positive review
21 Feb 2024
Verified review
I have bought many, many items from Peter Hahn and enjoyed wearing them very much. Much of their stock is above my price range but careful searching through the Sale pages is often rewarding. It's been particularly good of late when an extra 30% was being deducted from the sale price. But now I learn that the firm is no longer to trade in GB and clothingI'm quite devastated by this
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Top negative review
4 Jul 2023
Verified review
I would usually give five stars but recently I ordered 3 pairs of jeans. The website said that all were in stock. After some time waiting, I made a call and was told they were waiting for one pair. I hadn’t asked for them to be sent together so asked that the two in stock pairs be sent immediately. I waited another couple of weeks, nothing. I called again. They were still waiting for one pair but the two in stock had still not been sent. I cancelled the whole order. Something seems to be happening, we were unable to track the status of orders online. It will be a while before I order anything again
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Reviews for peterhahn.co.uk
14 Oct 2023
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Answer by peterhahn.co.uk
16 Oct 2023
Thank you for your review. Please kindly email us at service@peterhahn.co.uk and we will be pleased to discuss this further with you. We apologise sincerely for any inconvenience you may have received at this time. Kind regards, your PETER HAHN Team.
MG
Mary G.
Lincoln
13 Oct 2023
Verified review
Delivery takes a long time 10 days plus apart from that no complaints
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13 Oct 2023
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EXCELLENT QUALITY IF GOODS OFFERED FOR PURCHASE AND WIDE VARIETY.
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13 Oct 2023
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Good pricing
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12 Oct 2023
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12 Oct 2023
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excellent goods but communication and delivery times lacking
I find the time between ordering and delivery too long. Quality of items excellent
but let down with lack of communication with regards to returns
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11 Oct 2023
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Customer service
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9 Oct 2023
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Website easy to use
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9 Oct 2023
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More communication . Speed up delivery & refunds. Stop offering confusing bribes.
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Answer by peterhahn.co.uk
9 Oct 2023
Thank you for your review. We value your feedback and it will be added to our other feedback received and used to review our policies and procedures moving forward. If you have any specific concerns or complaints please contact one of our customer service team at service@peterhahn.co.uk or call one of our friendly advisors on 0800 054 2120.
Kind regards, your PETER HAHN Team
8 Oct 2023
Verified review
Delivery times are poor, items take weeks and weeks to arrive. The processing of returned goods is also much too slow. Items are always of good quality.
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BR
Barbara R.
Haverfordwest
6 Oct 2023
Verified review
I like the quality and the jeans and trousers but do not like the long delivery times.Is it brexit?
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4 Oct 2023
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Quality packaging. Timely response from customer service. However, it would be nice to be informed when a purchase had been shipped, with tracking number. Then it would be possible to monitor where the parcel is.
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1 Oct 2023
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I love the quality and the discreet quirky detail (eg sequins)
I love the quality and the small quirky detail on the last Brax Jeans I ordered, which "feminised" them and made them stand a little apart from other sellers.
I'm disappointed with the delivery times though - other suppliers leave you standing on this.
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SH
Sandy H.
East Sussex
30 Sept 2023
Verified review
Clothes are good quality and arrive beautifully packed. Only criticism delivery is sometimes rather slow.
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30 Sept 2023
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MK
Margaret K.
Whitehaven
27 Sept 2023
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Reliable quality and value for money.
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25 Sept 2023
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Fantastic collection of good quality clothes and shoes. Everything I have bought, which is plenty, has been lovely. The website is very well thought out with the filters so you can find exactly what you are looking for. Also hovering on the colour choices without having to click and go into the product I like. Takes a bit longer than usual for delivery which is why I gave 4 stars. But a brilliant shopping experience.
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24 Sept 2023
Verified review
Dispute the first lost order, the next order arrived and was great in every way.
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23 Sept 2023
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Frustration!
I tried to order a matching skirt and top. After 6 weeks nothing was delivered. I was told the top was not obtainable but it arrived but not the skirt. I made constant phone calls to find out what was happening but was told different storied each time. I love the clothes but the hassle involved is not worth it. I realise that items come from Germany but 6 weeks and counting is not reasonable. I have a pair of shoes on order and have no idea whether or if when they will arrive.
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Answer by peterhahn.co.uk
25 Sept 2023
Thank you for your review. We are very sorry to read of the confusion caused. Typically items should be delivered in 8-10 working days, stock permitting. We are working around the clock to improve our service for our valued customers, please accept our sincerest apologies for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
22 Sept 2023
Verified review
Shorten time between placing order and delivery. Half of my order is still outstanding and I am not being kept up-to- date about if and when it will arrive
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Answer by peterhahn.co.uk
22 Sept 2023
We would like to sincerely apologise for the inconvenience caused. We are doing everything we can to serve you again as quickly as possible with our usual reliable and customer-friendly service.
Kind regard, your PETER HAHN Team