peterhahn.co.uk

Reviews:

I've been waiting too long for orders to arrive. I would like for returns to be acknowledged at least within a couple of days.

Please reimburse my money for a jumper that was not suitable. This is not the first time I have had to ring customer services to ask where the payment is. It has made me feel I do not want to shop with Peter Hahn again. Other companies are far better at refunding customers-you are the worst, by far.

Love your clothes and your sales

Reduce order waiting time.

Pleased with most of my purchases. Some I find pricey, so unable to buy as often as I would like.

LAED TIMES ARE WAY TOO LONG

Really ex cellent clothes but take a long time to come. If you want something for a special event be sure to order 3 or 4 weeks in advance

Ordered article, didn’t arrive. Received letter via Royal Mail saying mt credit card wd be charged. Confused me, emailed them and they said it hadn’t been sent. Still not received but I have been charged.

Have a good range of products. Not the cheapest!

It would be great if the orders could come faster , it takes up to two weeks to receive an order from the time of ordering, however due to the fact that things come from Germany it would be great if my order could arrive quicker, I note that you’ve started to inform me about items leaving the warehouse and on its way which is a great improvement.

Great clothes only other comment is you have a long wait for them to arrive. If you want them for a special occasion order well i advance

Chosen clothes often not in stock when ordering and tracking when it’s available not obvious.

I can't track my deliveries.

slow delivery

Expensive. Delivery takes far too long,

I would have given 5 stars, but they were very slow on delivery time. After all the poor reviews, I was quite concerned. However, the goods arrived well packaged. Unfortunately the boots were too large, and I had to return them. I was refunded quite quickly.

Since your disastrous IT issues of many months I have held back from ordering, just so much hassle and failed orders and failed system. I started today with hope, IMMEDIATELY the registration I was forced to do failed everywhere, I have been a very busy customer of Peter Hahn for decades, still I need to do this farcical 'registration over and over, nothing 'customer number' on any emailed order conf, NOTHING and as recently as September, NO customer number so delving for paper ones. ALSO you keep promising free P&P but it NEVER comes and nowhere to delete it! COME ON PH, get your act together!! You used to be perfection ...and now what happened?

If there is a problem with an order they are too slow to update the customer