P H is one of my favourite shops.P H has an excellent range of products which are easy to order. They are often on special offer too. Although I appreciate that the orders come from abroad I feel that the delivery times are unreasonable. My current order has been delayed further and is not expected to arrive until February exactly 3 months after I made the order. There are many times that I would like to make an order but cannot guarantee it’s arrival before it is needed. This is disappointing.
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1 month ago
I have to say I am rather disappointed about the Service, I placed an order for 3 pair of shoes, by the amount they have taken off my account I could see that only 2 will be shipped - but no information from Peter Hahn at all so I contacted customer service and got told yes 3.pair is late, will follow. During the whole despatch & delivery I have not received any updates or information which service will deliver my order .. the delivery just turned up at some point. This is a sad service for a company like Peter Hahn - others do much better..sorry Peter Hahn . .and by the way I am still waiting for my Refund on the late pair of shoes I had send back & according to the tracking you had received already on Monday .. today is Friday ..
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Reviews for peterhahn.co.uk
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Verified review
1 month ago
Good quality and style but slow delivery
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Verified review
1 month ago
speeding deliveries would be helpful
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Verified review
1 month ago
More communication about delivery
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Answer by peterhahn.co.uk
1 month ago
Thank you for your review. We will of course pass your comments to our Head Office. Please do accept our sincerest apologies for the inconvenience caused. Kind regards, your PETER HAHN Team.
Thank you for your review. We are sorry to hear of the delay you experienced. Please be advised our standard delivery timescale is 8-10 working days, however out of stock items can take longer whilst we await delivery of further stock. If we can be of any further assistance, please email us at service@peterhahn.co.uk. Kind regards, your PETER HAHN Team.
Thank you for your review. Please be advised our delivery timescale for in-stock items is 8-10 working days as all of our goods are dispatched from our warehouse in Germany. We apologise for the delay and any inconvenience caused. Kind regards, your PETER HAHN Team.
Thank you for your review. If we can assist with anything at all, please do get in touch by calling 0800 054 2120 or contacting us at service@peterhahn.co.uk. Kind regards, your PETER HAHN Team.
I have to say I am rather disappointed about the Service, I placed an order for 3 pair of shoes, by the amount they have taken off my account I could see that only 2 will be shipped - but no information from Peter Hahn at all so I contacted customer service and got told yes 3.pair is late, will follow. During the whole despatch & delivery I have not received any updates or information which service will deliver my order .. the delivery just turned up at some point. This is a sad service for a company like Peter Hahn - others do much better..sorry Peter Hahn . .and by the way I am still waiting for my Refund on the late pair of shoes I had send back & according to the tracking you had received already on Monday .. today is Friday ..
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Answer by peterhahn.co.uk
1 month ago
Thank you for your review. We are sorry to read of the issues you experienced, please email us at service@peterhahn.co.uk so we can discuss this further. Please also be advised due to our annual stock check no returns were processed last week, however we are now processing all returned orders and your refund will be issued as quickly as possible for you. Kind regards, your PETER HAHN Team.
Verified review
1 month ago
Have the products available to order and be delivered in the season they are for as illustrated in your catalogues. I get fed up looking through the catalogue then when ordering to be told it will take months to be delivered !
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Answer by peterhahn.co.uk
1 month ago
Thank you for your review. Please be advised at the time of printing the catalogue, all of the items displayed are in stock. Many of our customers shop online so stock levels can alter before the catalogue is received by our customers. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
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