peterhahn.co.ukReviews:
1,225 reviews in the last 12 months12,652 total reviews
Good
Top positive review
21 Feb 2024
Verified review
I have bought many, many items from Peter Hahn and enjoyed wearing them very much. Much of their stock is above my price range but careful searching through the Sale pages is often rewarding. It's been particularly good of late when an extra 30% was being deducted from the sale price. But now I learn that the firm is no longer to trade in GB and clothingI'm quite devastated by this
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Top negative review
4 Jul 2023
Verified review
I would usually give five stars but recently I ordered 3 pairs of jeans. The website said that all were in stock. After some time waiting, I made a call and was told they were waiting for one pair. I hadn’t asked for them to be sent together so asked that the two in stock pairs be sent immediately. I waited another couple of weeks, nothing. I called again. They were still waiting for one pair but the two in stock had still not been sent. I cancelled the whole order. Something seems to be happening, we were unable to track the status of orders online. It will be a while before I order anything again
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Reviews for peterhahn.co.uk
JL
Jo L.
carlisle
13 Jun 2023
Verified review
Have not received items yet not the usual first class service
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Answer by peterhahn.co.uk
15 Jun 2023
Hello, thank you for your review. After our recent delays in relation to technical issues, we are pleased to confirm that all deliveries and refunds are now being made in our usual timescale. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
JE
Jacqui E.
Powys
17 Jul 2023
Verified review
The delivery time is far too long. 5-6weeks is ridiculous!
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Answer by peterhahn.co.uk
17 Jul 2023
Thank you for your review, We are sorry to hear that delivery has taken longer than usual, We have just implemented an entire new system which has caused delays with dispatching orders and processing return items we are working alongside our head office almost around the clock to complete all and any outstanding orders, Our delivery timescale is usually around 8 - 10 working days from the date of dispatch for in stock items as per our terms and conditions, we apologise for any inconvenience caused Kind Regards, Your PETER HAHN Team.
25 Jun 2023
Verified review
Don't accept orders unless you can deliver within one week
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Answer by peterhahn.co.uk
26 Jun 2023
Hello, thank you for your review. After our recent delays in relation to technical issues, we are pleased to confirm that all deliveries and refunds are now being made in our usual timescale of 8-10 working days. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
6 Jun 2023
Verified review
Unhelpful on phone, resulting in my cancellation of order
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Answer by peterhahn.co.uk
6 Jun 2023
Thank you for your review. We are sorry to read of this experience, please email us at service@peterhahn.co.uk so we can discuss this further with you. We apologise sincerely for the inconvenience caused. Kind regards, your PETER HAHN Team.
22 Aug 2023
Verified review
Delivery time too long. Quality of products good
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Answer by peterhahn.co.uk
23 Aug 2023
Thank you for your review, We are sorry you think our delivery period is too long. As per our terms and conditions, our delivery time is 8-10 working days from the date of dispatch. If you are looking to place an order, I would advise calling in advance to check the levels of the stock with one of our friendly agents on 0800 0542120. Alternatively, you can contact us via email at service@peterhahn.co.uk Kind Regards, Your PETER HAHN Team.
15 Jun 2023
Verified review
Confirm orders by email
Confirm orders by email, Co firm delivery times
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Answer by peterhahn.co.uk
16 Jun 2023
Thank you for your review. All orders placed via our website are confirmed via email, however we are still working on implementing this into orders placed over the telephone and hope to improve our customer communication in the future. Kind regards, your PETER HAHN Team.
JS
Judith S.
Preston
12 Jul 2023
Verified review
I am still waiting for my order after 3 weeks
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Answer by peterhahn.co.uk
13 Jul 2023
Thank you for your review. Please call us on 0800 054 2120 so we can discuss this further with you. Kind regards, your PETER HAHN Team.
29 Jun 2023
Verified review
Honour discount codes.
Speed up delivery
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Answer by peterhahn.co.uk
29 Jun 2023
Hello and thank you for your review. Per our terms and conditions on our website, our delivery timescale is 8-10 working days as all goods are shipped from Germany. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
1 Jun 2023
Verified review
Promised delivery dates been and gone
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Answer by peterhahn.co.uk
1 Jun 2023
Thank you for your review.
We understand and share your frustration. Unfortunately, due to a major system change, we have encountered unexpected technical issues that we are working on at full speed almost around the clock.
Rest assured that we are doing everything in our power to get your refund/delivery to you as soon as possible. If you have provided us with an email address we will update you as soon as your order/refund has been processed or if you haven’t we can add this now for you.
On behalf of Peter Hahn, we would like to sincerely apologise to you!
6 Jul 2023
Verified review
Delivery is poor. Prices are higher
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Answer by peterhahn.co.uk
10 Jul 2023
Thank you for your review. As stated in our T&C's we ask to allow 8-10 working days, stock permitting for your order to arrive. We are sorry our items seem to be higher in price, however here at PETER HAHN we only use the best materials to source our clothing and we also offer a free return label inside every parcel to ensure all customers have a hassle-free return should they need too. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
14 May 2023
Verified review
Quicker delivery
More of plus size
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Answer by peterhahn.co.uk
17 May 2023
Thank you for your review. We are working hard to dispatch all orders for our customers and we will of course pass your comments to our marketing department. We apologise for any inconvenience caused. Kind regards, your PETER HAHN Team.
9 Jul 2023
Verified review
New ordering system is a disaster
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Answer by peterhahn.co.uk
10 Jul 2023
Thank you for your review, We will pass your comments back to our head office regarding this query. We are working hard along side our head office to ensure we are meeting every customers expectations. We apologise for any inconvenience caused to yourself. Kind Regards, Your PETER HAHN Team.
1 Jun 2023
Verified review
delivery is extremely slow.
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Answer by peterhahn.co.uk
1 Jun 2023
Thank you for your review.
We understand and share your frustration. Unfortunately, due to a major system change, we have encountered unexpected technical issues that we are working on at full speed almost around the clock.
Rest assured that we are doing everything in our power to get your refund/delivery to you as soon as possible. If you have provided us with an email address we will update you as soon as your order/refund has been processed or if you haven’t we can add this now for you.
On behalf of Peter Hahn, we would like to sincerely apologise to you!
GB
Geoff B.
Aberdeen
25 Jul 2023
Verified review
delivery not yet received
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Answer by peterhahn.co.uk
26 Jul 2023
Thank you for your review, We are sorry to hear you have not received your parcel please contact us on 0800 0542120 so we can assist you in locating your order alternatively contact us via email at service@peterhahn.co.uk, We look forward to hearing from you
Kind regards, Your PETER HAHN Team.
11 Jul 2023
Verified review
Deliveries take too long
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Answer by peterhahn.co.uk
11 Jul 2023
Thank you for your review. As per our terms and conditions on our website, our delivery timescale is 8-10 working days as all goods are shipped from Germany. We do apologise for recent delays and any inconvenience caused. Rest assured that we are working hard to iron out the issues with our new system and get back to our normal excellent level of service as quickly as we can. Kind regards, your PETER HAHN Team.
6 Jul 2023
Verified review
Extremely slow delivery.
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Answer by peterhahn.co.uk
10 Jul 2023
Thank you for your review. Per our terms and conditions on our website, our delivery timescale is 8-10 working days as all goods are shipped from Germany. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
26 Apr 2023
Verified review
delivery was too long
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Answer by peterhahn.co.uk
28 Apr 2023
Thank you for your review. As stated in our T&C's we kindly ask to allow 8-10 working days for the order to arrive as we dispatch from our German warehouse. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
1 Aug 2023
Verified review
Speed up!
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Answer by peterhahn.co.uk
1 Aug 2023
Thank you for your review. We do apologise for the recent delays. Please rest assured that we are all working hard to get back to the normally high levels of service that our customers have come to expect from us. Please don't hesitate to get in contact with us if you have any specific queries. We look forward to hearing from you Kind Regards, Your PETER HAHN Team.
1 Dec 2023
Verified review
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14 Oct 2023
Verified review
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Answer by peterhahn.co.uk
16 Oct 2023
Thank you for your review. Please kindly email us at service@peterhahn.co.uk and we will be pleased to discuss this further with you. We apologise sincerely for any inconvenience you may have received at this time. Kind regards, your PETER HAHN Team.