peterhahn.co.uk

Reviews:

In the past they have been good. This is only recently as have had no communication regarding my last order. I have phoned 3 times about it, and it has been nearly a full month since my order-,only to find yesterday that the order is still there and nothing has been processed. I realise there have been problems, but feel that it would have been helpful to hear from them at some point. They were very helpful when l phoned to enquire. Hoping things are resolved very soon.

The items I ordered appear to be very good quality. The sale price was very favourable when I ordered them. However, my order has not been fulfilled. The items are "Currently out of stock - pre-order now if available". It would be helpful to be kept informed about whether or not the items might be coming back into stock.

Deliveries are taking such a long time, and not being able to view my orders online then having to ring and wait 10 minutes for them to answer the phone is very poor !

no confirmation of returned goods & takes weeks to refund the money for returned goods - no communication - customer has to keep chasing them for the refunds...take ages to answer the phone and when they do - they tell you cant help - ring back in a weeks time. REFUND PROCEEDURE NEEDS IMPROVEING - MORE COMMUNICATION IS NEEDED REGARDING RECEIPT OF THE GOODS AND WHEN THE REFUND HAS BEEN INSTIGATED - HAPPENS EVERY SINGLE TIME - NOT A ONE OFF

I like their range of clothes, but OH , their delivery. Lasts two purchases have been over a month to deliver.

The goods were too big for me and I needed to return for a refund. There was a prepaid return label enclosed, my invoice but no return form. I emailed customer service twice and each reply said to complete the return form! I then telephoned customer service and was advised that “sometimes the system didn’t print the return form”. I returned the goods on the 22/08/2023 with my invoice and noted on the invoice the reason for the return. I have not yet received my refund. I telephoned customer service on 01/09 and was told the goods were received and it could take up to 14 days for a refund to be made. I am not a happy customer.

Still awaiting refund for returned hoods

I have had several good quality items but the delivery length of time waiting is atrocious

Do not list items which are not in stock.

Since the system change Peter Hahn has changed. Peter Hahn was once a 100% reliable company. Now I’m waiting months for refunds or even for orders to be delivered. I still can’t check my orders or returns online and have to call several times to get anywhere. After months you should thing the system change over is in place and everything is in working order again. I’m still waiting since many weeks for a cardigan to be delivered and not even receive a message regarding the delay.

Good product but delivery is too slower

The long wait before you get what you ordered. I ordered sandals early July, still no sign of them.

Items take too long to process. Quality isn’t as good as it used to be. Expensive. New system being put in place means it takes ages to get on the website and then told to phone anyway because system can’t deal with the problem.

Some items ordered take too long to be delivered.

I placed an order when the item was 'in stock', after more than a month I haven't received it. When I checked in the website, it is now out of stock. How come?

Delivery time too long. Quality of products good

Ordered shoes 22 nd July still not arrived. Not kept informed of reason for delay

Excellent choice of fashion but ordering/delivery is problematical and spasmodic. Several times I have ordered an item of clothing, given an expected date when item will be available for delivery but never hear anything when its delayed even further. I am losing confidence with Peter Hahn and its Logistics. At one point it was my 1st choice for fashion buying but because of huge delays , length of time to dispatch & deliver am looking at other companies. Communication is an issue too.

The time spent between ordering and delivery ,when an item is in stock, is way too long. Communication isn’t good when it comes to taking money from my account and sending items out for delivery And everything is put down to a new system that has taken most of the year to be installed .

Quality items for most of the time but delivery takes far too long!!