peterhahn.co.ukReviews:
1,240 reviews in the last 12 months12,652 total reviews
Good
Top positive review
21 Feb 2024
Verified review
I have bought many, many items from Peter Hahn and enjoyed wearing them very much. Much of their stock is above my price range but careful searching through the Sale pages is often rewarding. It's been particularly good of late when an extra 30% was being deducted from the sale price. But now I learn that the firm is no longer to trade in GB and clothingI'm quite devastated by this
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Top negative review
4 Jul 2023
Verified review
I would usually give five stars but recently I ordered 3 pairs of jeans. The website said that all were in stock. After some time waiting, I made a call and was told they were waiting for one pair. I hadn’t asked for them to be sent together so asked that the two in stock pairs be sent immediately. I waited another couple of weeks, nothing. I called again. They were still waiting for one pair but the two in stock had still not been sent. I cancelled the whole order. Something seems to be happening, we were unable to track the status of orders online. It will be a while before I order anything again
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Reviews for peterhahn.co.uk
4 Oct 2023
Verified review
Had to cancel an order as it took too long .
The next order apparently failed because they couldn't take payment. They did not inform me of this so I waited and waited for the order. I only found out when I contacted them via email. It took quite some time for them to respond
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Answer by peterhahn.co.uk
6 Oct 2023
Thank you for your review. We apologise sincerely that at this time your order was unable to be fulfilled. We will escalate your comments to our Head Office regarding the inconvenience caused to yourself. In the meantime if we can be of any further assistance do not hesitate to contact us Kind Regards. your PETER HAHN Team.
1 Oct 2023
Verified review
VERY SLOW DELIVERY .
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Answer by peterhahn.co.uk
2 Oct 2023
Thank you for your review. We apologise sincerely for any long delivery time at present, and we will escalate your comments to our Head Office. Kind regards, your PETER HAHN Team.
RR
Reid R.
Devon Uk
29 Sept 2023
Verified review
The quality is always good
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Answer by peterhahn.co.uk
24 Oct 2023
Thank you for your review, we appreciate your positive comments and do apologise for the recent delays in shipping some orders. This has been due to technical issues relating to the implementation of a new system. Typically items should be delivered in 8-10 working days, stock permitting. We are working around the clock to improve our service for our valued customers, please accept our sincerest apologies for any inconvenience caused at this time.
We look forward to hearing from you again soon, Kind Regards, Your PETER HAHN Team.
29 Sept 2023
Verified review
Delivery times are too long!
Customer service - waiting time on the phone to speak to a member is long, but helpful staff when you do get connected
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Answer by peterhahn.co.uk
24 Oct 2023
Thank you for your review. We are very sorry to hear your order took longer than expected Typically items should be delivered in 8-10 working days, stock permitting. We are currently experiencing a large number of queries due to technical issues, but rest
assured that we are working around the clock to improve our service for our valued customers, please accept our sincerest apologies for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
JL
Jackie L.
Rugby
27 Sept 2023
Verified review
Too many over embellished tops & jumpers.
Too many over embellished tops & sweaters
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Answer by peterhahn.co.uk
24 Oct 2023
Thank you for your review, and we appreciate your feedback. Fashion and style can be very individual and, whilst we appreciate that these items may not be to your taste, they are proving very popular this season. We try to provide a wide range of styles to appeal to a wide range of customers and we always work hard to make sure that our range has something for everyone.
We look forward to hearing from you again soon. Kind Regards, Your PETER HAHN Team.
25 Sept 2023
Verified review
clothes excellent, slow to arrive. When they did arrive they were left outside in the rain consequently packaging was ruined
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Answer by peterhahn.co.uk
26 Sept 2023
Thank you for your review. Please direct your comment about the packaging being left outside to Royal Mail as this was who delivered your order. We have a contract where they should leave you a red calling card and take your parcel to your local depot. We apologise sincerely for the inconvenience. Kind regards, your PETER HAHN Team.
LS
Leelee S.
Cheshire
24 Sept 2023
Verified review
Need to improve delays on back orders & communication regarding status of orders
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Answer by peterhahn.co.uk
25 Sept 2023
Thank you for your review. We will of course pass your comments to our Head Office, we apologise sincerely for any inconvenience caused at this time. Kind regards, your PETER HAHN Team.
23 Sept 2023
Verified review
Frustration!
I tried to order a matching skirt and top. After 6 weeks nothing was delivered. I was told the top was not obtainable but it arrived but not the skirt. I made constant phone calls to find out what was happening but was told different storied each time. I love the clothes but the hassle involved is not worth it. I realise that items come from Germany but 6 weeks and counting is not reasonable. I have a pair of shoes on order and have no idea whether or if when they will arrive.
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Answer by peterhahn.co.uk
25 Sept 2023
Thank you for your review. We are very sorry to read of the confusion caused. Typically items should be delivered in 8-10 working days, stock permitting. We are working around the clock to improve our service for our valued customers, please accept our sincerest apologies for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
22 Sept 2023
Verified review
Shorten time between placing order and delivery. Half of my order is still outstanding and I am not being kept up-to- date about if and when it will arrive
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Answer by peterhahn.co.uk
22 Sept 2023
We would like to sincerely apologise for the inconvenience caused. We are doing everything we can to serve you again as quickly as possible with our usual reliable and customer-friendly service.
Kind regard, your PETER HAHN Team
21 Sept 2023
Verified review
Very slow delivery and no update for out of stock items
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19 Sept 2023
Verified review
Excellent quality but delivery takes a long time compared to other stores. Many of the Tops seem shorter so not any good for tall people.
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Answer by peterhahn.co.uk
20 Sept 2023
Thank you for your review. All orders are trackable, and delivery should arrive within 8-10 working days via Royal Mail. We will escalate your comments to our Head Office regarding our clothing, please accept our apologies for any inconvenience caused. Kind regards, your PETER HAHN Team.
18 Sept 2023
Verified review
I have ordered a dress, new system being put in heard nothing more.
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Answer by peterhahn.co.uk
19 Sept 2023
Thank you for your review. We can confirm we have not yet dispatched the dress as sadly payment cannot be secured. Please contact us on 0800 054 2120 so we can rearrange payment. We apologise for the inconvenience, but hope to hear from you soon. Kind regards, your PETER HAHN Team.
15 Sept 2023
Verified review
Delivery was slow and refund was slow - having said that, thank you for including a refund of my original postage.
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Answer by peterhahn.co.uk
18 Sept 2023
Thank you for your review. We are sorry you think our delivery time scale is to long, Stock permitting orders should arrive within 8-10 working days. Our phone lines are busy at present, however you can contact us by email at service@peterhahn.co.uk and we will be pleased to assist you further. Kind regards, your PETER HAHN Team.
13 Sept 2023
Verified review
Pleased with their products. But delivery still too slow. BREXIT?
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Answer by peterhahn.co.uk
14 Sept 2023
Thank you for your review, We are sorry you think our delivery period is too long. As per our terms and conditions, our delivery time scale is 8-10 working days from the date of dispatch. If you are looking to place an order, I would advise calling in advance to check the levels of the stock with one of our friendly agents on 0800 0542120. Alternatively, you can contact us via email at service@peterhahn.co.uk We look forward to hearing from you Kind Regards, Your PETER HAHN Team.
11 Sept 2023
Verified review
Poor delivery information, no notification that a supposed stock item is being manufactured, and delivery date unknown.
Message given that 2 items shipped, but no indication of when delivery might be received.
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Answer by peterhahn.co.uk
11 Sept 2023
Thank you for your review. If your items have been shipped, delivery will take 8-10 working days via Royal Mail. Please email us at service@peterhahn.co.uk and we will be pleased to provide you the Royal Mail tracking link. We hope to hear from you soon. Kind regards, your PETER HAHN Team.
10 Sept 2023
Verified review
About six weeks ago I sent in an order. I have only received one item so far - I ordered a padded jacket and it has arrived and is good quality. But where is all the rest of the order?
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Answer by peterhahn.co.uk
11 Sept 2023
Thank you for your review. If the remainder of the order has not yet been dispatched, this will be because we are awaiting further stock supplies from our supplier. Please email us at service@peterhahn.co.uk and we will be pleased to look into this further for you. We hope to hear from you soon. Kind regards, your PETER HAHN Team.
8 Sept 2023
Verified review
I recently ordered a dress by telephone which was in stock and telephoned yesterday to find out why I had not received it only to be told it was not in stock. Surely at the very least I could have been advised but it was definitely in stock when I ordered. I also find that the orders are taking far too long to arrive. Very disappointed with Peter Hahn!
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Answer by peterhahn.co.uk
11 Sept 2023
Thank you for your review. We are sorry the item was not available to be dispatched to you. Please could you email us at service@peterhahn.co.uk so we can look into the order for you and see why the dress was ordered for you if this was sold out? It may be that our IT team did not update the stock levels on our database in time to reflect the item had sold out. We hope to hear from you soon. Kind regards, your PETER HAHN Team.
8 Sept 2023
Verified review
Refunds are very slow coming through. Returned items can take weeks for the refund to be transferred to accounts. It is just not good enough. Order items are also slow in arriving although they are usually well packed.
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Answer by peterhahn.co.uk
11 Sept 2023
Thank you for your review. We can confirm we had a technical glitch within our new database which meant for some time we had to manually issue all refunds for our customers. The glitch has now been fixed and all refunds are being issued as normal. We apologise sincerely for any inconvenience caused to yourself. Kind regards, your PETER HAHN Team.
8 Sept 2023
Verified review
Beautiful collection of items sold. Good quality, described accurately and fairly priced. Lost 2 stars for the slow delivery and lack of communication.
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Answer by peterhahn.co.uk
11 Sept 2023
Thank you for your review. We are sorry for the lack of communication, but our IT team are working hard to ensure all automated emails are sent once more. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
JW
Jan w.
norfolk
6 Sept 2023
Verified review
I have been waiting for an order since 11/08/23. Phoned once and told it was in stock and would be dispatched soon...not charged yet.
I am thinking of cancelling the order. No doubt the prices have dropped by now but I will be charged at order price.
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Answer by peterhahn.co.uk
7 Sept 2023
Thank you for your review. If we have not yet charged you, this will be because the item has not yet been dispatched. If the item you have ordered gets reduced in the sales, we will of course honour this price. We apologise sincerely for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.