peterhahn.co.ukReviews:
1,227 reviews in the last 12 months12,652 total reviews
Good
Top positive review
21 Feb 2024
Verified review
I have bought many, many items from Peter Hahn and enjoyed wearing them very much. Much of their stock is above my price range but careful searching through the Sale pages is often rewarding. It's been particularly good of late when an extra 30% was being deducted from the sale price. But now I learn that the firm is no longer to trade in GB and clothingI'm quite devastated by this
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Top negative review
4 Jul 2023
Verified review
I would usually give five stars but recently I ordered 3 pairs of jeans. The website said that all were in stock. After some time waiting, I made a call and was told they were waiting for one pair. I hadn’t asked for them to be sent together so asked that the two in stock pairs be sent immediately. I waited another couple of weeks, nothing. I called again. They were still waiting for one pair but the two in stock had still not been sent. I cancelled the whole order. Something seems to be happening, we were unable to track the status of orders online. It will be a while before I order anything again
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Reviews for peterhahn.co.uk
13 Aug 2023
Verified review
Clothing and shoes fine but lengthy delivery time dreadful and when trying to sort things sorted by telephone one operator rude and put the phone down on me - not very good customer service. Also, complete confusion at your end resulted in an order being repeated and item being sent to me that I had not ordered this month but back in June (which I had to cancel because of waiting over three weeks and needing it for a holiday). Unfortunately, I no longer wish to order from Peter Hahn again.
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Answer by peterhahn.co.uk
14 Aug 2023
Thank you for your review We are sorry to hear you did not receive your order before your hoilday, At PETER HAHN We take customer service very seriously we will investigate this internally an provide more training for our agents. Please contact us on 0800 0542120 so we can assist you with any query you may have alternatively contact us via email at service@peterhahn.co.uk we look forward to hearing from you Kind Regards, YOUR PETER HAHN Team.
23 Sept 2023
Verified review
Frustration!
I tried to order a matching skirt and top. After 6 weeks nothing was delivered. I was told the top was not obtainable but it arrived but not the skirt. I made constant phone calls to find out what was happening but was told different storied each time. I love the clothes but the hassle involved is not worth it. I realise that items come from Germany but 6 weeks and counting is not reasonable. I have a pair of shoes on order and have no idea whether or if when they will arrive.
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Answer by peterhahn.co.uk
25 Sept 2023
Thank you for your review. We are very sorry to read of the confusion caused. Typically items should be delivered in 8-10 working days, stock permitting. We are working around the clock to improve our service for our valued customers, please accept our sincerest apologies for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
5 Sept 2023
Verified review
In the past they have been good. This is only recently as have had no communication regarding my last order. I have phoned 3 times about it, and it has been nearly a full month since my order-,only to find yesterday that the order is still there and nothing has been processed. I realise there have been problems, but feel that it would have been helpful to hear from them at some point. They were very helpful when l phoned to enquire. Hoping things are resolved very soon.
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Answer by peterhahn.co.uk
6 Sept 2023
Thank you for your review. We kindly ask you to email us at service@peterhahn.co.uk so we are able to give you a clear breakdown on your order. We apologise sincerely for the delay at this time, but we hope to hear from you soon so we can assist you further. Kind regards, your PETER HAHN Team.
4 Jul 2023
Verified review
I never did get my latest order. Kept being ‘told’ my credit card hadn’t been accepted despite phone calls and conversations. Still getting emails now saying the same thing. Shame really. Never did like the long time from order to receiving clothes but felt it worthwhile as the clothes are lovely. Not sure if I will use again unless their system gets sorted out and they can try to complete orders a bit quicker (I do appreciate the clothes come from Germany)
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Answer by peterhahn.co.uk
4 Jul 2023
Thank you for your review. We have checked your account and we can confirm we cannot release your order due to a CC decline. If you would like the order released, please call us on 0800 054 2120 and we will be happy to update the payment information for you. Kind regards, your PETER HAHN Team.
PG
P G.
Essex
2 Sept 2023
Verified review
no confirmation of returned goods & takes weeks to refund the money for returned goods - no communication - customer has to keep chasing them for the refunds...take ages to answer the phone and when they do - they tell you cant help - ring back in a weeks time. REFUND PROCEEDURE NEEDS IMPROVEING - MORE COMMUNICATION IS NEEDED REGARDING RECEIPT OF THE GOODS AND WHEN THE REFUND HAS BEEN INSTIGATED - HAPPENS EVERY SINGLE TIME - NOT A ONE OFF
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Answer by peterhahn.co.uk
5 Sept 2023
Thank you for your review. We can confirm we are slightly behind in our return department although we are working hard to catch up. Please email us at service@peterhahn.co.uk with the proof of postage Royal Mail will have given you when you made the return and this will enable us to expedite the refund. We apologise for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
20 Oct 2023
Verified review
Order not fulfilled. Money was taken from my account on sept 4th for my order and after 2phone calls and an email I have been notified today October 20th that my order has been cancelled and the money refunded
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Answer by peterhahn.co.uk
23 Oct 2023
Thank you for your review. We do apologise for the recent delays. Please rest assured that we are all working hard to get back to the normally high levels of service that our customers have come to expect from us. Please don't hesitate to get in contact with us if you have any specific queries. We look forward to hearing from you Kind Regards, Your PETER HAHN Team.
16 Nov 2023
Verified review
Advertising products but don't tell you that it could take upto two months to arrive. Only inform you of waiting time after order placed.
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Answer by peterhahn.co.uk
16 Nov 2023
Thank you for your review, we are sorry to hear your order was not in stock. Please contact us either on 0800 054 2120 or via email on service@peterhahn.co.uk so we can investigate this further. Kind Regards, Your PETER HAHN Team.
ST
Sylvia T.
Oakham Rutland
16 Oct 2023
Verified review
Your service is poor
3 weeks to receive the order
I’ll think twice before ordering from you again
Other orders are far more efficient
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Answer by peterhahn.co.uk
17 Oct 2023
Thank you for your review. We are sorry the order took a while to arrive, we have been experiencing technical issues we are working around the clock to resolve. Typically orders should only take 8-10 working days to arrive, stock permitting. We will pass your comments to our Head Office, for now please accept our sincerest apologies for the inconvenience caused. Kind regards, your PETER HAHN Team.
17 Oct 2023
Verified review
Delivery is painfully slow and the new returns system is very badly thought out
Sizing is inconsistent resulting in multiple returns
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Answer by peterhahn.co.uk
17 Oct 2023
Thank you for your review. We have not changed our suppliers/sizing so we are sorry your sizing is inconsistent. As stated in our T&C's all orders should take 8-10 working days to arrive but at present we have been experiencing technical issues we have been working around the clock to try and resolve for our valued customers. Please accept our sincerest apologies for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
23 Oct 2023
Verified review
Their orders are very slow in coming through, and things are often out of stock. Its very frustrating.
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Answer by peterhahn.co.uk
24 Oct 2023
Thank you for your review. We value your feedback and it will be added to our other feedback received and used to review our policies and procedures moving forward. If you have any specific concerns or complaints please contact one of our customer service team at service@peterhahn.co.uk or call one of our friendly advisors on 0800 054 2120.
Kind regards, your PETER HAHN Team
27 May 2023
Verified review
Painfully slow service. I ordered a pair of shoes on 29th April and to date (27th May) I have still not received them. According to Peter Hahn they have at least now been despatched but I wonder how much longer I will have to wait. I contacted them twice to find out what was going on and was fobbed off with automated letters. Needless to say I will not be shopping with this company again
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Answer by peterhahn.co.uk
31 May 2023
Thank you for your review.
We understand and share your frustration. Unfortunately, due to a major system change, we have encountered unexpected technical issues that we are working on at full speed almost around the clock.
Rest assured that we are doing everything in our power to get your refund/delivery to you as soon as possible. If you have provided us with an email address we will update you as soon as your order/refund has been processed or if you haven’t we can add this now for you.
On behalf of Peter Hahn, we would like to sincerely apologise to you!
CM
Chas McKaig M.
Belfast
3 Jun 2023
Verified review
Disgraceful delivery times.
Speed up the turnaround from initial order to delivery date. My initial order date was the 6th May and my item was shown as in stock, yet here I am almost a month later and still no word on when I will receive my item. Disgraceful. When one looks at other businesses in the same area and yet they can have a seven day turnaround or less. What on earth is wrong with Peter Hann?
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Answer by peterhahn.co.uk
5 Jun 2023
Thank you for your review. Please be advised our standard delivery timescale is 8-10 working days as we dispatch from our German warehouse. At this time, we have just upgraded all our systems which has led to more teething problems than we anticipated. Please be assured we are working hard to dispatch all orders in a timely manner, and you will receive an email notification your order is in transit, should we hold your email address. Please accept our sincerest apologies for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
NM
Niki M.
Leeds
6 Aug 2023
Verified review
I've had problems receiving orders etc
I've had problems receiving orders since they say they've had a new computer system installed. It still says on the website
"Temporary restrictions due to a system changeover".
And you still can't see your orders on the website. When will they get on top of all this, it's been going on for many months now?
Pity. I like the clothes, but they do seem to have some real problems
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Answer by peterhahn.co.uk
7 Aug 2023
Thank you for your review we are sorry to hear you have not received your order on time, Please contact us on 0800 0542120 so we can assist you in loacting any of your outstanding orders alternatively contact us via email at service@peterhahn.co.uk we look forward to hearing from you Kind Regards, Your PETER HAHN Team.
BG
Babs G.
Schottland
1 Jul 2023
Verified review
"in stock" is the same as "not in stock" !!!
I ordered a dress which was shown on the website as "in stock" and then on the order confirmation as "in stock". After 3 1/2 weeks I enquired when the dress would arrive, only to be told that there was no stock at all and that I would only get the dress if there was a return. I checked the website the next day and the dress was still shown as being in stock. Not happy.
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Answer by peterhahn.co.uk
5 Jul 2023
Thank you for your review. Our IT team are working hard to ensure all stock levels are accurate for our customers. Please email us the details of your order and we will look into this for you. Kind regards, your PETER HAHN Team.
8 Sept 2023
Verified review
I recently ordered a dress by telephone which was in stock and telephoned yesterday to find out why I had not received it only to be told it was not in stock. Surely at the very least I could have been advised but it was definitely in stock when I ordered. I also find that the orders are taking far too long to arrive. Very disappointed with Peter Hahn!
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Answer by peterhahn.co.uk
11 Sept 2023
Thank you for your review. We are sorry the item was not available to be dispatched to you. Please could you email us at service@peterhahn.co.uk so we can look into the order for you and see why the dress was ordered for you if this was sold out? It may be that our IT team did not update the stock levels on our database in time to reflect the item had sold out. We hope to hear from you soon. Kind regards, your PETER HAHN Team.
JF
Jenny F.
Farnham
23 Jun 2023
Verified review
Order placed 23/5/23. Not received as they have new system. Was told on phone it was on its way but didn't arrive. Phoned again end of June to be told it was not available till August. I used Peter Hahn a lot in the past and have always had to wait about 3 weeks as goods come from Germany. Very disappointed that I can no longer shop with them.
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Answer by peterhahn.co.uk
26 Jun 2023
Thank you for your review. Please email us at service@peterhahn.co.uk and we will chase this further for you. We apologise sincerely for the delay at this time. Kind regards, your PETER HAHN Team.
18 May 2023
Verified review
I returned the jacket on 2/05/23 through Post Office Ltd. The address the jacket was returne to is Woodview Road, TQ77SR.
I have not had any communication from Peter Hahn about my refund. I tracked my return and it was delivered on 5/05/23.
I think they have had more than enough time to refund my money.
Post office bar code is QY261442824GB.
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Answer by peterhahn.co.uk
18 May 2023
Thank you for your review. Please forward this query to service@peterhahn.co.uk and we will chase this with our Finance department and request a refund in advance for you. Due to systems upgrades at present, both dispatching and returns are slightly behind at present, we sincerely apologise for this. Kind regards, your PETER HAHN Team.
SS
Sarah S.
Braintree
2 Jun 2023
Verified review
My order placed 03 May has not yet been received. Peter Hahn did email to apologise for the delay and offered a £20 voucher off my next purchase but, unfortuately for them, we have all got used to 'quick' delivery on most online orders so waiting for weeks (rather than a few days) will not encourage future orders.
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Answer by peterhahn.co.uk
5 Jun 2023
Thank you for your review. Please be advised our standard delivery timescale is 8-10 working days as we dispatch from our German warehouse. At this time, we have just upgraded all our systems which has led to more teething problems than we anticipated. Please be assured we are working hard to dispatch all orders in a timely manner, and you will receive an email notification your order is in transit, should we hold your email address. Please accept our sincerest apologies for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
25 Jul 2023
Verified review
Ordered 4 items which were on stock on the website. Arrived only on e as the others, I learnt opening the box, were out of stock. I would have expected an email as soon as they knew this as the orders are not reaching you in just a couple of days. It was too late then for me to buy a swimming suit for my holiday
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Answer by peterhahn.co.uk
25 Jul 2023
Thank you for your review. We are so sorry to read part of your order did not arrive. Our IT team are working on our technical issues so automatic emails and letters regarding stock will be sent once more to our customers. We are sorry we did not contact you on this occasion, please be assured we are working hard to offer a better service to our customers once more. If you wish to discuss further please email us at service@peterhahn.co.uk. Kind regards, your PETER HAHN Team.
RJ
Renate J.
SOUTHEND-ON-SEA
25 Jun 2023
Verified review
The delivery service is appalling. Only information customers get is, that the order has been sent. After that you have to wait and see, when Royal Mail will eventually deliver. Considering the price you pay, the service leaves a lot to be desired. A good reason for me not to buy from Peter Hahn any more
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Answer by peterhahn.co.uk
26 Jun 2023
Hello, thank you for your review. Please be assured your comments have been passed to our Head Office for further consideration. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.