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peterhahn.co.uk
Reviews:

1,322 reviews in the last 12 months12,652 total reviews  

3.68
Good
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Top positive review

30 Aug 2023
 Verified review
Have always loved your jeans so a fan. Have you changed your sizing? I purchased a size 16 S and was surprised to see how long the trousers were. They are even longer that the 16 R I purchased several years ago.

Top negative review

4 Jul 2023
 Verified review
I would usually give five stars but recently I ordered 3 pairs of jeans. The website said that all were in stock. After some time waiting, I made a call and was told they were waiting for one pair. I hadn’t asked for them to be sent together so asked that the two in stock pairs be sent immediately. I waited another couple of weeks, nothing. I called again. They were still waiting for one pair but the two in stock had still not been sent. I cancelled the whole order. Something seems to be happening, we were unable to track the status of orders online. It will be a while before I order anything again
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Reviews for peterhahn.co.uk

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AE
24 Jun 2023
 Verified review
The returns are credited rather slowly at the moment
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Answer by peterhahn.co.uk
26 Jun 2023
Hello, thank you for your review. After our recent delays in relation to technical issues, we are pleased to confirm that all deliveries and refunds are now being made in our usual timescale. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
30 May 2023
 Verified review
Quality and choice excellent. Delivery times appaing
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8 May 2023
 Verified review

Rating

difficult to rate when you haven`t received the goods
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25 Aug 2023
 Verified review

Delivery of orders

Some items ordered take too long to be delivered.
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Answer by peterhahn.co.uk
29 Aug 2023
Thank you for your review. As per our terms and conditions on our website, our delivery timescale is 8-10 working days for in stock items as all goods are shipped from Germany. We do apologise for recent delays and any inconvenience caused. Rest assured that we are working hard to iron out the issues with our new system and get back to our normal excellent level of service as quickly as we can. If we can be of any further assistance please contact us on 0800 0542120 Kind regards, your PETER HAHN Team
PG
Paulette G.
Sevenoaks, Kent
31 Mar 2023
 Verified review
Send confirmation by email.Shorter delivery time
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19 Jul 2023
 Verified review

Delivery Times

Ordered in stock items take a month to arrive.
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Answer by peterhahn.co.uk
20 Jul 2023
Thank you for your review. Typically we ask to allow 8-10 working days for the order to arrive but as we have been dealing with a large backlog of queries we apologise sincerely should the delivery be delayed. We are working hard to resolve all technical issues to ensure your shopping experience is a more enjoyable one. Kind regards, your PETER HAHN Team.
23 May 2023
 Verified review
Incredibly long waiting time for goods ordered
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Answer by peterhahn.co.uk
26 May 2023
Thank you for your review. We are sorry to read you have not yet received your order, please email us at service@peterhahn.co.uk with your name and address so we can chase this further for you. Kind regards, your PETER HAHN Team.
7 May 2023
 Verified review
Takes too long for ordered items to arrive.
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Answer by peterhahn.co.uk
12 May 2023
Thank you for your review. As we have upgraded our systems, we kindly ask you to allow up to 14 working days for delivery at present. Please accept our apologies for the delay at this time. Kind regards, your PETER HAHN Team.
JF
Jenny F.
Farnham
28 Aug 2023
 Verified review
Do not list items which are not in stock.
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Answer by peterhahn.co.uk
29 Aug 2023
Thank you for your review. We are sorry to read your item was unavailable, please be politely advised we prepare our catalogues and website from predictions we receive from our suppliers. Sadly these can be subject to change and we are still imbedding our new system which is causing some technical issues. We apologise sincerely, we regret letting any of our valued customers down. Kind regards, your PETER HAHN Team.
JL
27 Sept 2023
 Verified review

Too many over embellished tops & jumpers.

Too many over embellished tops & sweaters
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Answer by peterhahn.co.uk
24 Oct 2023
Thank you for your review, and we appreciate your feedback. Fashion and style can be very individual and, whilst we appreciate that these items may not be to your taste, they are proving very popular this season. We try to provide a wide range of styles to appeal to a wide range of customers and we always work hard to make sure that our range has something for everyone. We look forward to hearing from you again soon. Kind Regards, Your PETER HAHN Team.
21 Nov 2023
 Verified review

Always have to wait for delivery

Unfortunately had to return as too big.
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Answer by peterhahn.co.uk
24 Nov 2023
Thank you for your review, As per our terms and conditions our delivery time scale is 8-10 working days from the date of dispatch our items are sent out from our warehouse located in germany, Please contact us on 0800 0542120 and one of our friendly agents would be more than happy to assist you in checking the status of your return item, alternatively contact us via email at service@peterhahn.co.uk and out TRUSTED SHOPS as the subject so we can locate your email, We look forward to hearing from you Kind Regards, Your PETER HAHN Team.
30 Aug 2023
 Verified review
Still awaiting refund for returned hoods
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Answer by peterhahn.co.uk
31 Aug 2023
Thank you for your review. We can confirm we are behind in our Return Department, please can you email us your proof of postage from Royal Mail to service@peterhahn.co.uk and this will allow us to expedite your return. We hope to hear from you soon. Kind regards, your PETER HAHN Team.
TE
te E.
clitheroe
26 Aug 2023
 Verified review
Good product but delivery is too slower
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Answer by peterhahn.co.uk
29 Aug 2023
Thank you for your review, As per our terms and conditions our delivery time scale is 8-10 working days from the date of dispatch please contact us on 0800 0542120 so we can give you any information regarding your account or outstanding orders on your account alternatively you can contact us via email at service@peterhahn.co.uk we kindly ask you to include TRUSTED SHOPS in the subject title of your email and we can filter these and work them accordingly, We look forward to hearing from you We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
7 Jun 2023
 Verified review
difficulty in getting queries answered
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Answer by peterhahn.co.uk
8 Jun 2023
Thank you for your review. Please be politely advised we have over 500 emails to answer from our customers at the moment and we are working hard to answer all queries. We apologise should you not receive a response as fast as you are used too. Kind regards, your PETER HAHN Team.
15 Jun 2023
 Verified review
The delivery times are far too long
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Answer by peterhahn.co.uk
16 Jun 2023
Hello, thank you for your review. After our recent delays in relation to technical issues, we are pleased to confirm that all deliveries and refunds are now being made in our usual timescale. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
EW
E.H. W.
Anglesey
4 Jul 2023
 Verified review
Slow delivery but quality products
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UH
Ulrike H.
Cambridge
4 Aug 2023
 Verified review
Deliveries take rather long
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Answer by peterhahn.co.uk
7 Aug 2023
Thank you for your review. As per our terms and conditions on our website, our delivery timescale is 8-10 working days for in stock items as all goods are shipped from Germany. We do apologise for recent delays and any inconvenience caused. Rest assured that we are working hard to iron out the issues with our new system and get back to our normal excellent level of service as quickly as we can. Kind regards, your PETER HAHN Team
RR
Reid R.
Devon Uk
29 Sept 2023
 Verified review
The quality is always good
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Answer by peterhahn.co.uk
24 Oct 2023
Thank you for your review, we appreciate your positive comments and do apologise for the recent delays in shipping some orders. This has been due to technical issues relating to the implementation of a new system. Typically items should be delivered in 8-10 working days, stock permitting. We are working around the clock to improve our service for our valued customers, please accept our sincerest apologies for any inconvenience caused at this time. We look forward to hearing from you again soon, Kind Regards, Your PETER HAHN Team.
21 Apr 2023
 Verified review
Delivery takes too long.
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Answer by peterhahn.co.uk
21 Apr 2023
Thank you for your review. As stated in our T&C's we kindly ask to allow 8-10 working days for delivery via our courier which is Royal Mail. Our orders are trackable, please contact us at service@peterhahn.co.uk for the tracking information. We apologise sincerely for the inconvenience caused. Kind regards, your PETER HAHN Team.
1 Oct 2023
 Verified review
VERY SLOW DELIVERY .
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Answer by peterhahn.co.uk
2 Oct 2023
Thank you for your review. We apologise sincerely for any long delivery time at present, and we will escalate your comments to our Head Office. Kind regards, your PETER HAHN Team.