peterhahn.co.ukReviews:
1,234 reviews in the last 12 months12,652 total reviews
Good
Top positive review
21 Feb 2024
Verified review
I have bought many, many items from Peter Hahn and enjoyed wearing them very much. Much of their stock is above my price range but careful searching through the Sale pages is often rewarding. It's been particularly good of late when an extra 30% was being deducted from the sale price. But now I learn that the firm is no longer to trade in GB and clothingI'm quite devastated by this
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Top negative review
4 Jul 2023
Verified review
I would usually give five stars but recently I ordered 3 pairs of jeans. The website said that all were in stock. After some time waiting, I made a call and was told they were waiting for one pair. I hadn’t asked for them to be sent together so asked that the two in stock pairs be sent immediately. I waited another couple of weeks, nothing. I called again. They were still waiting for one pair but the two in stock had still not been sent. I cancelled the whole order. Something seems to be happening, we were unable to track the status of orders online. It will be a while before I order anything again
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Reviews for peterhahn.co.uk
8 Sept 2023
Verified review
Beautiful collection of items sold. Good quality, described accurately and fairly priced. Lost 2 stars for the slow delivery and lack of communication.
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Answer by peterhahn.co.uk
11 Sept 2023
Thank you for your review. We are sorry for the lack of communication, but our IT team are working hard to ensure all automated emails are sent once more. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
1 Jun 2023
Verified review
I entered a voucher number with an order, but it was not acted upon.
I ordered an item 3 weeks ago, and it still hasn’t landed, yet it was ‘in stock’.
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Answer by peterhahn.co.uk
2 Jun 2023
Thank you for your review.
We understand and share your frustration. Unfortunately, due to a major system change, we have encountered unexpected technical issues that we are working on at full speed almost around the clock.
Rest assured that we are doing everything in our power to get your refund/delivery to you as soon as possible, however it is with regret that we cannot provide an accurate delivery date at this time. If you have provided us with an email address we will update you as soon as your order/refund has been processed or if you haven’t we can add this now for you.
On behalf of Peter Hahn, we would like to sincerely apologise to you!
29 Sept 2023
Verified review
Delivery times are too long!
Customer service - waiting time on the phone to speak to a member is long, but helpful staff when you do get connected
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Answer by peterhahn.co.uk
24 Oct 2023
Thank you for your review. We are very sorry to hear your order took longer than expected Typically items should be delivered in 8-10 working days, stock permitting. We are currently experiencing a large number of queries due to technical issues, but rest
assured that we are working around the clock to improve our service for our valued customers, please accept our sincerest apologies for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
8 Jun 2023
Verified review
Very slow delivery
Ordered goods on 11th May nothing arrived yet had an email apology but no estimated time to expect anything summer may be over before I get anything
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Answer by peterhahn.co.uk
9 Jun 2023
Thank you for your review. Due to an issue with our custom clearance we can confirm orders dispatched in May had to be relabeled at our German warehouse. We are working hard to dispatch orders in a timely manner and we apologise for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
17 May 2023
Verified review
It's a good website. The only problem I have is that I entered my voucher code 504 415 39 for £15 off + free P&P but I had P&P added to my total?
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Answer by peterhahn.co.uk
18 May 2023
Thank you for your review. We can confirm that you will receive free postage and packaging. The postage is added to the total but is covered by the voucher. This is made up of £15.00, plus an additional £4.95 which covers the postage bringing the total voucher to £19.95. We apologise for the confusion caused. Kind regards, your PETER HAHN Team.
24 May 2023
Verified review
I returned an item, Bermuda shorts order no 60073911 on 12 May, it is now 24 May and you haven't returned my money. This is not good enough.
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Answer by peterhahn.co.uk
26 May 2023
Thank you for your review. We can confirm due to a technical error with our new system we were informed our refunds were sadly not clearing. We are pleased to confirm this error has now been resolved and all refunds issued should clear by the end of this week. We apologise sincerely for the delay at this time. Kind regards, your PETER HAHN Team.
19 Sept 2023
Verified review
Excellent quality but delivery takes a long time compared to other stores. Many of the Tops seem shorter so not any good for tall people.
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Answer by peterhahn.co.uk
20 Sept 2023
Thank you for your review. All orders are trackable, and delivery should arrive within 8-10 working days via Royal Mail. We will escalate your comments to our Head Office regarding our clothing, please accept our apologies for any inconvenience caused. Kind regards, your PETER HAHN Team.
9 Jun 2023
Verified review
Delays in despatch were caused by new computer system but Peter Hahn did not communicate any information to the customer about this
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Answer by peterhahn.co.uk
9 Jun 2023
Thank you for your review. Due to an issue with our custom clearance we can confirm orders dispatched in May had to be relabeled at our German warehouse. We are working hard to dispatch orders in a timely manner and we apologise for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
4 Jun 2023
Verified review
Takes a long time for order to complete. Like variety, style and quality. Find voucher scheme most difficult to benefit from.
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Answer by peterhahn.co.uk
5 Jun 2023
Thank you for your review. Please be advised our standard delivery timescale is 8-10 working days as we dispatch from our German warehouse. At this time, we have just upgraded all our systems which has led to more teething problems than we anticipated. We are sorry to read you find our voucher scheme difficult - Please email us at service@peterhahn.co.uk so we can discuss this further with you. Kind regards, your PETER HAHN Team.
JE
Jacqui E.
Powys
28 Jul 2023
Verified review
Still waiting for part of my order from May. No updates from Peter Hahn. I have had to phone them to find out any information
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Answer by peterhahn.co.uk
28 Jul 2023
Hello, thank you for your review. We are sorry to hear you have not received part of your order. Please email us at service@peterhahn.co.uk and we will be pleased to assist you further. Alternatively contact us via telephone so we can assit you with your query, sorry for any inconviances caused Kind regards, your PETER HAHN Team.
25 Sept 2023
Verified review
clothes excellent, slow to arrive. When they did arrive they were left outside in the rain consequently packaging was ruined
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Answer by peterhahn.co.uk
26 Sept 2023
Thank you for your review. Please direct your comment about the packaging being left outside to Royal Mail as this was who delivered your order. We have a contract where they should leave you a red calling card and take your parcel to your local depot. We apologise sincerely for the inconvenience. Kind regards, your PETER HAHN Team.
18 Jul 2023
Verified review
The speed of delivery could be improved. Also emails should be
sent if there is going to be a delay in completing the order.
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Answer by peterhahn.co.uk
20 Jul 2023
Thank you for your review. Our deliveries take 8-10 working days as we dispatch from our German warehouse. Our IT team are working hard to send automatic updates when an item is out of stock. We apologise sincerely for the inconvenience caused. Kind regards, your PETER HAHN Team.
IW
Ileana W.
West Midlands
8 Jul 2023
Verified review
Customer service and delivery
Customer service. Long delays in receiving goods. I know there have been problems with computers but that was some time ago.
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Answer by peterhahn.co.uk
10 Jul 2023
Thank you for your review. Please be advised we are still working tirelessly on our new system to try and make our customers shopping experience. Please contact us via service@peterhahn.co.uk so we can resolve your query. Kind regards, Your PETER HAHN Team.
BA
Barbara A.
Dorset
28 May 2023
Verified review
Too many catalogs sent. Too many confusing discounts and offers which never seem to work. Orders take a ling time to arfive.
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11 Aug 2023
Verified review
Cant see what you ordered and dont know when its despatched. The customer area on the website leaves alot to be disired.
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Answer by peterhahn.co.uk
14 Aug 2023
Thank you for your review, We are sorry to hear you have not received your order please contact us on 0800 0542120 so we can assist you further with your query alternatively contact us via email at service@peterhahn.co.uk so we can look at the status of your order, We look forward to hearing from you Kind Regards, Your PETER HAHN Team.
15 Sept 2023
Verified review
Delivery was slow and refund was slow - having said that, thank you for including a refund of my original postage.
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Answer by peterhahn.co.uk
18 Sept 2023
Thank you for your review. We are sorry you think our delivery time scale is to long, Stock permitting orders should arrive within 8-10 working days. Our phone lines are busy at present, however you can contact us by email at service@peterhahn.co.uk and we will be pleased to assist you further. Kind regards, your PETER HAHN Team.
CS
Caro S.
Ross
29 Jun 2023
Verified review
Unable to check delivery times is not helpful and delivery times are long.
Also, cannot see my order history now.
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Answer by peterhahn.co.uk
29 Jun 2023
Hello, thank you for your review. We are sorry to hear of your disappointment. Please email us at service@peterhahn.co.uk and we will be pleased to assist you further. Kind regards, your PETER HAHN Team.
SS
sonia s.
nottingham
2 Sept 2023
Verified review
I like their range of clothes, but OH , their delivery. Lasts two purchases have been over a month to deliver.
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Answer by peterhahn.co.uk
5 Sept 2023
Thank you for your review. We apologise for the delay in delivery, stock permitting orders should arrive within 8-10 working days, please email us at service@peterhahn.co.uk for any updates. Kind regards, your PETER HAHN Team.
MS
Mary S.
Leics
3 Jun 2023
Verified review
Order not received, nearly a month since I put order into them. They said on 21st May it would be with me soon.
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Answer by peterhahn.co.uk
5 Jun 2023
Thank you for your review. Please be advised our standard delivery timescale is 8-10 working days as we dispatch from our German warehouse. At this time, we have just upgraded all our systems which has led to more teething problems than we anticipated. Please be assured we are working hard to dispatch all orders in a timely manner, and you will receive an email notification your order is in transit, should we hold your email address. Please accept our sincerest apologies for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
28 Jun 2023
Verified review
Poor quality cotton jumper.
The quality of the cotton in this jumper was very poor. Very disappointing. Didn't really resemble the photos.
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Answer by peterhahn.co.uk
29 Jun 2023
Hello and thank you for your review. We are sorry to hear you are dissatisfied with one of our garments. We kindly ask you to return this to us using the prepaid postage label included within your parcel and a full refund will be issued for you. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.