peterhahn.co.ukReviews:
1,227 reviews in the last 12 months12,652 total reviews
Good
Top positive review
21 Feb 2024
Verified review
I have bought many, many items from Peter Hahn and enjoyed wearing them very much. Much of their stock is above my price range but careful searching through the Sale pages is often rewarding. It's been particularly good of late when an extra 30% was being deducted from the sale price. But now I learn that the firm is no longer to trade in GB and clothingI'm quite devastated by this
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Top negative review
4 Jul 2023
Verified review
I would usually give five stars but recently I ordered 3 pairs of jeans. The website said that all were in stock. After some time waiting, I made a call and was told they were waiting for one pair. I hadn’t asked for them to be sent together so asked that the two in stock pairs be sent immediately. I waited another couple of weeks, nothing. I called again. They were still waiting for one pair but the two in stock had still not been sent. I cancelled the whole order. Something seems to be happening, we were unable to track the status of orders online. It will be a while before I order anything again
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Reviews for peterhahn.co.uk
BB
Barrett B.
Alfreton
24 Feb 2024
Verified review
Clothing great. Communication not so.
There is never any indication as to when the item ordered might be delivered. The clothing is almost always perfect but the waiting times can be long.
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27 Feb 2024
Verified review
How can Peter Hahn improve?they have ceased trading in the uk
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21 Feb 2024
Verified review
Drastically improve your delivery times, they’re appalling !!
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2 Feb 2024
Verified review
A bit too expensive
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31 Jan 2024
Verified review
Item ordered on 3.01.24. Arrived 30.01.24 due to incomplete label item could not be delivered. Two phone calls had to be made
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Answer by peterhahn.co.uk
31 Jan 2024
Thank you for your review, we are sorry to hear that there was an issue with your delivery. Please contact us via email on service@peterhahn.co.uk and we will be happy to investigate this for you. Kind Regards, The PETER HAHN Team.
21 Dec 2023
Verified review
Good quality clothes, but my goodness takes approximately two weeks for delivery and if the goods are returned the refund takes for ever!! Certainly put me off buying from them especially when other retailers are much quicker in delivery and refunds.
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Answer by peterhahn.co.uk
21 Dec 2023
Thank you for your review, We are sorry delivery for your order took longer than usual, We can confirm our delivery time scale is 8-10 working days from the date of dispatch as stated in our terms and conditions, In relation to your refund if you have still not received your refund please contact us on 0800 0542120 and one of our friendly agents would be more than happy to assist you alternatively contact us via email at service@peterhahn.co.uk and use TRUSTED SHOPS as the subject so we can locate your email We look forward to hearing from you Kind Regards, Your PETER HAHN Team.
CF
Carol F.
Norfolk
15 Jan 2024
Verified review
Never kept updated on delivery dates and sometimes you can wait quite a while and you feel you are left hanging.
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Answer by peterhahn.co.uk
16 Jan 2024
Thank you for your review, We are very sorry to hear your parcel took longer than usual to arrive, Please contact us on 0800 0542120 and one of our friendly agents would be more than happy to assist you further alternatively contact us on via email at service@peterhahn.co.uk and use TRUSTED SHOPS as the subject so we can locate your email, We look forward to hearing from you, Kind Regards Your PETER HAHN Team.
JO
Janet O.
Birmingham
23 Dec 2023
Verified review
Excellent staff, excellent products but delivery times hopeless, can you not offer a faster delivery at a higher price?
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Answer by peterhahn.co.uk
27 Dec 2023
Thank you for your review, As per our terms and conditions our delivery time scale is 8-10 working days from the date of disptach for delivery unfortunately we are unable to offer a quicket delivery service if you would like any further information do not hesitate to contact us at service@peterhahn.co.uk and one of our friendly agents would be morw than happy to assist you further Kind Regards, Your PETER HAHN Team.
22 Dec 2023
Verified review
Good quality clothes but standard delivery is much much slower than any other company I use.
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Answer by peterhahn.co.uk
22 Dec 2023
hank you for your review, We are sorry delivery for your order took longer than usual, We can confirm our delivery time scale is 8-10 working days from the date of dispatch as stated in our terms and conditions. Kind Regards, Your PETER HAHN Team.
2 Jan 2024
Verified review
Very disappointed this time
Very disappointed with the lack of delivery after payment had been made weeks before
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Answer by peterhahn.co.uk
2 Jan 2024
Thank you for your email We are very sorry to hear you have not received your order as of yet, Please contact us on 0800 0542120 and one of our friendly agents would be more than happy to assist you alternatively contact us via email at service@peterhahn.co.uk and use TRUSTED SHOPS as the subject so we can locate your email we look forward to hearing from you Kind Regards, Your PETER HAHN Team.
16 Jan 2024
Verified review
usually good, but slow delivery this time.. perhaps Christmas traffic..
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Answer by peterhahn.co.uk
17 Jan 2024
Thank you for your review, we are sorry that your order took longer than expected. We have recently undertook a stock take than meant that we were unable dispatch any orders. This likely caused your order to take longer than usual. Once again we apologise for the inconvenience caused. Kind Regards, The PETER HAHN Team.
2 Jan 2024
Verified review
Please reimburse my money for a jumper that was not suitable. This is not the first time I have had to ring customer services to ask where the payment is. It has made me feel I do not want to shop with Peter Hahn again. Other companies are far better at refunding customers-you are the worst, by far.
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Answer by peterhahn.co.uk
4 Jan 2024
Thank you for your review, We are very sorry to hear you have not yet received your refund as of yet please contact us on 0800 0542120 and one of our friendly agents would be more than happy to assist you with your query alternatively contact us vioa email at service@peterhahn.co.uk and use TRUSTED SHOPS as the subject so we can filter through and locate your email, We look forward to hearing from you Kind Regards, Your PETER HAHN Team.
24 Dec 2023
Verified review
Ordered article, didn’t arrive. Received letter via Royal Mail saying mt credit card wd be charged. Confused me, emailed them and they said it hadn’t been sent. Still not received but I have been charged.
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Answer by peterhahn.co.uk
27 Dec 2023
Thank you for your review, We are very sorry to hear you have not received your parcel please call us on 0800 0542120 and one of our friendly agents would be more than happy to assist you alternatively contact us via email at service@peterhahn.co.uk and use TRUSTED SHOPS as the subject so we can locate your email, We loom forward to hearing from you Kind Regards, Your PETER HAHN Team.
3 Jan 2024
Verified review
I've been waiting too long for orders to arrive.
I would like for returns to be acknowledged at least within a couple of days.
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Answer by peterhahn.co.uk
4 Jan 2024
Thank you for your review, We are very sorry to hear you order took longer than usual to arrive please contact us on 0800 0542120 and one of our agents would be more than happy to assist you and give you any information regarding refunds or any outstanding orders alternatively contact us via email at service@peterhahn.co.uk and use TRUSTED SHOPS as the subject so we can locate your email and investigate your query, We loom forward to hearing from you Kind Regards, Your PETER HAHN Team.
26 Dec 2023
Verified review
LAED TIMES ARE WAY TOO LONG
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Answer by peterhahn.co.uk
27 Dec 2023
Thank you for your review. We are very sorry to hear you have had a bad experience with us, Please contact us on 0800 0542120 and one of our friendly agents would be more than happy to assist you. Alternatively you can contact us via email at service@peterhahn.co.uk and use TRUSTED SHOPS as the subject so we can locate your email. We look forward to hearing from you Kind Regards, Your PETER HAHN Team.
LS
Leelee S.
Cheshire
19 Aug 2023
Verified review
Excellent choice of fashion but ordering/delivery is problematical and spasmodic. Several times I have ordered an item of clothing, given an expected date when item will be available for delivery but never hear anything when its delayed even further. I am losing confidence with Peter Hahn and its Logistics. At one point it was my 1st choice for fashion buying but because of huge delays , length of time to dispatch & deliver am looking at other companies. Communication is an issue too.
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23 Jun 2023
Verified review
Quality clothing
I ordered 3 items on 26.05.23. Two of the items arrived swiftly after about 3-4 days. I then received an email on the 1st June saying they were experiencing longer delivery times and offered me a £20 voucher on next order.
After waiting a further two weeks for the missing item I phoned to check that it hadn’t gone astray. They said it would arrive shortly and, after a further week I am still waiting for the completion of my order.
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Answer by peterhahn.co.uk
26 Jun 2023
Thank you for your review. Please email us at service@peterhahn.co.uk and we will chase this further for you. We apologise sincerely for the delay at this time. Kind regards, your PETER HAHN Team.
19 Oct 2023
Verified review
Having been a customer of yours for many, many years I feel that shopping from Peter Hahn is not what it once was for me.
I used to love browsing through the catalogue and ordering via telephone as your representatives where always so very kind and helpful.
Sadly, things have changed.
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Answer by peterhahn.co.uk
23 Oct 2023
Thank you for your review we have been experiencing technical issues we are working around the clock to resolve. Typically orders should only take 8-10 working days to arrive, stock permitting. We will pass your comments to our Head Office, for now, In the meantime if we can be of any further assistance do not hesitste to contact us, please accept our sincerest apologies for the inconvenience caused. Kind regards, your PETER HAHN Team.
16 Oct 2023
Verified review
They never acknowledge when they receive returned goods or will deliver. And do not advise when a refund will be made. Very disappointing as this has become worse over the years.
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Answer by peterhahn.co.uk
17 Oct 2023
Thank you for your review. We are very sorry to read you feel this way of our service and this will be passed to our Head Office. At present we are working around the clock to try and improve our valued customers shopping experiences, we are sorry if this is not yet reflected to you. We are doing all we can for our customers at this time. Kind regards, your PETER HAHN Team.