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peterhahn.co.uk
Reviews:

1,322 reviews in the last 12 months12,652 total reviews  

3.68
Good
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Top positive review

30 Aug 2023
 Verified review
Have always loved your jeans so a fan. Have you changed your sizing? I purchased a size 16 S and was surprised to see how long the trousers were. They are even longer that the 16 R I purchased several years ago.

Top negative review

4 Jul 2023
 Verified review
I would usually give five stars but recently I ordered 3 pairs of jeans. The website said that all were in stock. After some time waiting, I made a call and was told they were waiting for one pair. I hadn’t asked for them to be sent together so asked that the two in stock pairs be sent immediately. I waited another couple of weeks, nothing. I called again. They were still waiting for one pair but the two in stock had still not been sent. I cancelled the whole order. Something seems to be happening, we were unable to track the status of orders online. It will be a while before I order anything again
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Reviews for peterhahn.co.uk

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2 Jul 2023
 Verified review

Overcharging by Peter Hahn

Ordered a jacket in April, over charged by Peter Hahn. I received an invoice stating the correct price but they charged me £99. Despite e mails and telephone calls I'm still waiting for my refund
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Answer by peterhahn.co.uk
3 Jul 2023
Hello and thank you for your review. We are sorry to hear that you were overcharged. Of course we will rectify this for you; could you please contact us via email detailing "TRUSTED SHOPS REVIEW" within the subject so that we can filter through and action this quickly for you? We look forward to hearing from you. Kind regards, your PETER HAHN Team.
9 Aug 2023
 Verified review

Ordered item showing in stock- never delivered

Ordered item showing in stock. Several phone calls later and over a month told the item was out of stock. If I hadn’t contacted them I would not have been notified. Very poor customer service
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Answer by peterhahn.co.uk
9 Aug 2023
Thank you for your review. We will pass your comments back to our Head Office and we sincerely apologise you did not receive a letter to advise the item was not available. If you wish to discuss further please call us on 0800 054 2120. Kind regards, your PETER HAHN Team.
7 Jul 2023
 Verified review
Still awaiting my delivery of order 6 weeks ago. Promised despatch 25th June but no delivery and no contact from Peter Hahn to apologize. Am going to cancel order and not use Peter Hahn again
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Answer by peterhahn.co.uk
10 Jul 2023
Thank you for your review. Please email us at service@peterhahn.co.uk so we can action your request. We apologise sincerely for any inconvenience caused. Kind regards, Your PETER HAHN Team.
WC
Wendy C.
London
5 Jul 2023
 Verified review

Orders take weeks to arrive if at all

Orders take weeks to arrive, and in the last instance didn’t arrive at all. However since no money was taken I haven’t bothered to follow it up. No more shopping for me with this company.
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Answer by peterhahn.co.uk
5 Jul 2023
Hello, thank you for your review. We are sorry to hear of your disappointment. Please email us at service@peterhahn.co.uk and we will be pleased to assist you further. Kind regards, your PETER HAHN Team.
SM
Susib M.
London
24 May 2023
 Verified review

Poor service

I have shopped with Peter Hahn many times and always been happy with the service. This time I had to return an item and despit 2 emails have not received a refund. It has now been 4 weeks.
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Answer by peterhahn.co.uk
26 May 2023
Thank you for your review. We can confirm due to a technical error with our new system we were informed our refunds were sadly not clearing. We are pleased to confirm this error has now been resolved and all refunds issued should clear by the end of this week. We apologise sincerely for the delay at this time. Kind regards, your PETER HAHN Team.
13 Aug 2023
 Verified review

Out of stock

When I ordered this it was in stock. When I chased my order I was told it was out of stock but no one bothered to inform me! One piece arrived but I’m still waiting for my second item.
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Answer by peterhahn.co.uk
14 Aug 2023
Thank you for your review. We are sorry to hear you still have not received part of your order, Please contact us on 0800 0542120 so we can investigate the status of the outstanding item, We look forward to hearing from you Kind Regards, Your PETER HAHN Team.
SS
Sheila S.
Nottingham
8 Jun 2023
 Verified review

Two orders still to be received

I placed two orders, one on 1st. May and the second on 11th. My account was charged for both items on 22 May and I have not yet received either of them. Absolutely terrible service!!
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Answer by peterhahn.co.uk
9 Jun 2023
Thank you for your review. Due to an issue with our custom clearance we can confirm orders dispatched in May had to be relabeled at our German warehouse. We are working hard to dispatch orders in a timely manner and we apologise for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
JB
Jean B.
Grantham
19 May 2023
 Verified review
I still have not received my cardigan. I was informed of the delay, but demand for the item (advertised at a reduced price in at least one magazine) should have been anticipated.
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Answer by peterhahn.co.uk
19 May 2023
Thank you for your review. We can confirm due to a system upgrade, orders have sadly been taken slightly longer to be processed than normal. Please contact us at service@peterhahn.co.uk, and as soon as this is available, we will email your Royal Mail tracking information to you. Please accept our sincerest apology for the delay at this time. Kind regards, your PETER HAHN Team.
16 Jun 2023
 Verified review
Took ages to get dress and a long time to communicate with someone. Now I am waiting for my money to be returned and no communication as to whether they have received dress back.
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Answer by peterhahn.co.uk
16 Jun 2023
Hello, thank you for your review. After our recent delays in relation to technical issues, we are pleased to confirm that all deliveries and refunds are now being made in our usual timescale. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
29 May 2023
 Verified review
The product I ordered some time ago STILL has not arrived. I have been back to them and they have thanked me for my patience, but this is no time to be asking me for a reference!
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Answer by peterhahn.co.uk
31 May 2023
Thank you for your review. We understand and share your frustration. Unfortunately, due to a major system change, we have encountered unexpected technical issues that we are working on at full speed almost around the clock. Rest assured that we are doing everything in our power to get your refund/delivery to you as soon as possible. If you have provided us with an email address we will update you as soon as your order/refund has been processed or if you haven’t we can add this now for you.   On behalf of Peter Hahn, we would like to sincerely apologise to you!
AE
Anne E.
Coventry
10 Jul 2023
 Verified review
Go back to old system where you could see what and when you have ordered! Have been waiting for a swimsuit to be delivered must be 3 weeks so probably won’t get it for holiday!
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Answer by peterhahn.co.uk
11 Jul 2023
Thank you for your review. We are sorry to hear that you haven't received your item in time for your holiday. If you would like to contact us via email to service@peterhahn.co.uk we will investigate this for you. Alternatively call us on 0800 054 2120 and one of our friendly agents will be only too happy to help. Kind regards, Your PETER HAHN Team
SW
Sue W.
Petersfield
23 Jun 2023
 Verified review
You should not try to sell items when you know you cannot supply. If changing your systems, make sure it works before trying to use it. You have displayed appalling management.
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Answer by peterhahn.co.uk
26 Jun 2023
Hello, thank you for your review. We are sorry to hear of your disappointment regarding our service. After our recent delays in relation to technical issues, we are pleased to confirm that all deliveries and refunds are now being made in our usual timescale. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
31 May 2023
 Verified review
I am still awaiting my order placed on the 13th May 2023, I have never known a company to take so long on there deliveries and question myself if I will ever use them again!
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Answer by peterhahn.co.uk
31 May 2023
Thank you for your review. We understand and share your frustration. Unfortunately, due to a major system change, we have encountered unexpected technical issues that we are working on at full speed almost around the clock. Rest assured that we are doing everything in our power to get your refund/delivery to you as soon as possible. If you have provided us with an email address we will update you as soon as your order/refund has been processed or if you haven’t we can add this now for you.   On behalf of Peter Hahn, we would like to sincerely apologise to you!
10 Jun 2023
 Verified review
Orders take a long time to be dispatched and the last order I placed, and noted that the item was in stock, has still not been delivered after 5 weeks. I am not impressed
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Answer by peterhahn.co.uk
12 Jun 2023
Thank you for your review. Please do be assured once we have fixed our technical issues all deliveries will be delivered in our standard delivery timescale. We apologise sincerely for the delay at this time. Kind regards, your PETER HAHN Team.
6 Jul 2023
 Verified review

Still waiting!

So disappointing - last two orders - waited months for delivery. Peter Hahn do acknowledge there is a problem. However, doubtful I will use again. Shame... nice clothes.
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Answer by peterhahn.co.uk
10 Jul 2023
Thank you for your review. We are sorry to read the orders have not yet arrived. Please email us at service@peterhahn.co.uk so we can chase this further for you. We apologise sincerely for the delay at this time. Kind regards, your PETER HAHN Team.
21 Jun 2023
 Verified review

Delivery

I ordered a pair of trousers on 24thMay £69.95 has been taken from my bank account some 2 weeks ago and I am still waiting for the trousers! This is just not exceptable
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Answer by peterhahn.co.uk
22 Jun 2023
Thank you for your review. Please email us at service@peterhahn.co.uk and we will chase this further for you. We apologise sincerely for the delay at this time. Kind regards, your PETER HAHN Team.
11 Jun 2023
 Verified review
I ordered a dress from Peter Hahn on 15th May and have not heard a word since then. I have written to them twice and had no response. Extremely poor customer service.
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Answer by peterhahn.co.uk
12 Jun 2023
Thank you for your review. Please be kindly advised we have over 400 emails to answer, we will answer your query as soon as we come across this. We apologise sincerely for the delay at this time. Kind regards, your PETER HAHN Team.
22 Sept 2023
 Verified review

Payment

Two of us paid for separate orders on-line Two weeks later PH claimed that the each of the separate credit card payments were declined. These cards were still active
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Answer by peterhahn.co.uk
22 Sept 2023
Thank you for your review. We are sorry your order declined but this was via your bank, not ours. Please contact your card provider to enquire. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
20 Jun 2023
 Verified review
The system upgrade has been a disaster. Orders cannot be viewed or cancelled online. I have received two parcels with an incomplete address which delayed delivery.
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Answer by peterhahn.co.uk
21 Jun 2023
Thank you for your review. We are ever so sorry your address was incorrect, we can confirm this has been corrected within our database. We regret this has affected our valued customers so much and we sincerely apologise for the inconvenience caused on this occasion. Kind regards, your PETER HAHN Team.
9 Jun 2023
 Verified review

Appalling Company

Appalling delivery times and complete lack of any email communication to advise on delivery date. Waited over a month to receive a dress. Will never ever use again.
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Answer by peterhahn.co.uk
9 Jun 2023
Thank you for your review. We are sorry to read you feel this way, please do check your emails as we have communicated with you via email regarding your queries. Kind regards, your PETER HAHN Team.