peterhahn.co.uk

Reviews:

Dont put out of stock items as being for sale before christmas, and dont tell customers an order will arrive by christmas only to arrive on 10th january.

I've been waiting too long for orders to arrive. I would like for returns to be acknowledged at least within a couple of days.

product OK Customer service when there is an issue is useless

I have not received either item.

Goods have still not arrived 3

LAED TIMES ARE WAY TOO LONG

I would usually give five stars but recently I ordered 3 pairs of jeans. The website said that all were in stock. After some time waiting, I made a call and was told they were waiting for one pair. I hadn’t asked for them to be sent together so asked that the two in stock pairs be sent immediately. I waited another couple of weeks, nothing. I called again. They were still waiting for one pair but the two in stock had still not been sent. I cancelled the whole order. Something seems to be happening, we were unable to track the status of orders online. It will be a while before I order anything again

I still have not received my order which I placed on the 9th September. They have not contacted me about the delay. I have rung them twice, the last time a week ago and they said the item was in and it would be sent out immediately, I have not received it yet. I am fed up and ready to cancel my order.

Took way too long for delivery and returns,the whole process from delivery to return and refunding me took around 8 weeks ! My first purchase with Peter Hahn and sorry to say probably my last.

I have been waiting for my £299 refund since September 25th, and have received emails about stock taking in Germany. I would definitely not recommend this company.

I ordered a Basler skirt from Peter Hahn but never got it. Why?????!!!!!! No reply with the reason for this. Great for business. Regards, Esther Williams.

I ordered and paid for an item of clothing as a present for my Wife. I spent 15 mins waiting for someone to pick up the phone, only to be told "Yes, it is in stock, we'll get it out to you asap, it is due to our new computer system" I waited, then got emailed to confirm that I was getting a refund. Got a refund, then had to re-order it. My Wife is very unhappy that she did not receive the present that I had promised her. I replaced the order & paid for it! Let's hope that it arrives! To make matters worse, I only got a £20 refund for my inconvenience which I could not use when I went to reorder it. I am not happy and my Wife is even less happy with Peter Hahn

Although the shoes are Gabor and Peter Hahn only distributes them then l am not marking the shoes as they were excellent. I waited just under 3 weeks for the shoes to be delivered not acceptable in this day and age. After contacting PH for estimated time of delivery was informed by e-mail 2 days later that it can take 8-10 days. Adding up all the days etc 3 weeks wait and the taking of £115 after 3 days , no that’s wrong as they state they only take moneys when order is on way.

Three attempts have been made to make a purchase using a valid debit card. This has been for a footwear item that will assist my elderly mother with arthritis. Peter Hahn only let me know by email days after giving card account details that they cannot process the payment, at the point of despatch rather than at the point of submitting card details. They also state this is a regular problem. I therefore wonder how they stay in business.

You took payment for a pair of sandals on 6 July 2023. I didn't receive the sandals until 3 August. You have taken a payment of £71.00 for a blouse (on 8 July 2023) & I still haven't received it. I have repeatedly asked for a refund for this item, which you have denied, saying it's been dispatched. It clearly hasn't. Your promise not to take payment until an item has been dispatched is therefore meaningless as it has been broken twice-over. You are clearly liars. I am still awaiting refunds for 3 items returned to you on 5 July 2023 & for which you have confirmed receipt. I had to ask for this confirmation. You have yet to make me a refund of the promised & agreed discount on a full-price hat which I purchased on 24 June 2023. I check with my credit card company every 5 days whether or not the overdue refunds have been received & to date they have not. On 3 August your telephone advisor confirmed your safe receipt of 2 coats & a scarf & advised no refunds had been paid out. He also advised the damn blouse had yet to leave your warehouse. You are now trying to pretend that all this is my fault because I "cannot locate the refunds". Sorry, lame excuse & it won't work. You say you have contacted your head office to check the number of the card to which refunds have been applied. What absolute crap. Just another stalling tactic not to make the refunds. You've had the cheek to offer me compensation of a £20 voucher I can set against a future purchase together with free postage. Do you seriously think I am going to buy anything further from you? Dream on. Seems to me you may be about to go out of business & can't afford to let the money go. Right??

Items ordered often are not in stock, being placed as they say, on back order, wasteing time for shopper, then, returns appear to take far too long to process in Britain, and contacting customer services is absolutely pointless, they pleasantly fob you off without an answer to your query. Or, customer services admit not having the required information available, as is the case due to computer system change over that Peter Hahn is currently undertaking. Not least, they've super complicated invoices which confuse customers, with endless long codes of numbers and letters, far too many often leaving item description out altogether. And does estimated date of delivery actually mean anything at all, or is it set up just to disappoint. I'm sure that those employed are doing what they can with what's available, they seem pleasant enough. How about Peter Hahn also ask customers for their clothes shopping needs, so they can start designing some nicer clothes, far too many tops with large vulgar prints. I hope things are resolved once their new system is in place. However, I'm still awaiting my returns refunds and with tracking showing they've successfully been returned, yet I've had no feedback on refund and no refund to date. Disappointed but hoping things will change for the better.

PETER HAHN offers a wonderful range of clothes, and I have shopped with them for many years very successfully. However, this year my experience with their customer service has been appalling. It took weeks for my order to arrive; one of the garments was not what I wanted and the other was too small. I returned both, asking for one refund and the other to be exchanged. Again I waited weeks for the new order to be delivered only to find both had been refunded. I therefore placed a completely new order, which was confirmed, but weeks later received an e-mail to say the dress was out of stock and the order cancelled. Apparently PETER HAHN no longer do exchanges which I find unacceptable. They excuse their poor service by a system change but my first order was placed in April, and it wasn't until the end of June that I discovered I would not be able to purchase the dress I wanted. VERY disappointing, VERY poor customer service and I shall not be shopping with Peter Hahn again. To add insult to injury, the day after my last e-mail from them I received their latest catalogue - which must be extremely expensive to produce - which proudly states 100% satisfaction guaranteed!! Not with this customer, sadly.

Wish I’d read previous reviews before ordering from this company for the first time. It’s over 5 weeks since I placed my order and item still not received. Very poor communication and customer service - the only communication I’ve had from the company is the initial confirmation of order & that they took the money from my account 2 weeks ago , all online updates say the order is ‘in dispatch’ (& has been for several weeks), there is no online tracking . Customer services were pleasant when I phoned them , but I had to wait 25 minutes before my call was answered, it is alleged that a new IT system is the cause of all the problems but I was told this went operational in April …. 6 months of delays, bad customer reviews and nothing’s been sorted really????? There is only a customer service / returns service operating in UK, all orders are dispatched from Germany ……….. my assumption is that they only get dispatched when there is a lorry or cargo load to be transported . Products they sell look great but I will never order from them again

This company has an excellent array of items to choose from and I have been very happy to purchase both expensive and more modest items from them in the past. However, a return of mine has been deemed to be 'lost' by the post office and I am anxious about my refund. Despite phone calls and promises from PH this return, posted on 28th April and 17 days ago has still not been refunded. PH very quickly debits my account, 17th April money was taken, then the items ordered take over one week to arrive and refunds can take the full 14 days to arrive into my account. This time though, the refund hasn't yet been paid and even accounting for two bank holidays, which means a refund should have reached my account today, my money has not been refunded. Why do return refunds take so long? Of course, they may not be refunding me as the item was lost in the post, but I don't know. And, lengthy phone calls to the 0800 number also costs me.

Peter Hahn promises not to take your money until your order is dispatched - this is untrue. My credit card has been debited but I've been waiting 19 days now for a pair of sandals & 17 days for a blouse. Peter Hahn took the money without delivering. So much for their promise. I'm so fed up that I tried to cancel these 2 orders - the company refused to cancel. I am still waiting for an acknowledgement (let alone a damned refund) for goods returned to Peter Hahn on 28 June. Service using the telephone order line is dreadful, Average wait time for (seemingly the only) operative to pick up is 20 minutes & the last time this happened I was told to call back next day because the computer was down. I will never order from this online retailer again. I've never experienced service as poor as this before.