peterhahn.co.ukReviews:
1,208 reviews in the last 12 months12,652 total reviews
Good
Top positive review
21 Feb 2024
Verified review
I have bought many, many items from Peter Hahn and enjoyed wearing them very much. Much of their stock is above my price range but careful searching through the Sale pages is often rewarding. It's been particularly good of late when an extra 30% was being deducted from the sale price. But now I learn that the firm is no longer to trade in GB and clothingI'm quite devastated by this
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Top negative review
4 Jul 2023
Verified review
I would usually give five stars but recently I ordered 3 pairs of jeans. The website said that all were in stock. After some time waiting, I made a call and was told they were waiting for one pair. I hadn’t asked for them to be sent together so asked that the two in stock pairs be sent immediately. I waited another couple of weeks, nothing. I called again. They were still waiting for one pair but the two in stock had still not been sent. I cancelled the whole order. Something seems to be happening, we were unable to track the status of orders online. It will be a while before I order anything again
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Reviews for peterhahn.co.uk
5 May 2023
Verified review
Poor delivery
They advertise items with delivery dates more than a month hence then they delay again. Granted they don’t take payment until delivery is guaranteed but it’s disappointing service compared to comparable companies.
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Answer by peterhahn.co.uk
5 May 2023
Thank you for your review. We are ever so sorry to read your order has been delayed, sadly this will be an issue with our supplier trying to secure the stock. We prepare our stock levels months in advance from predictions we receive from our suppliers, sadly these can be subject to change, but this is why we do not charge until we dispatch. We sincerely apologise for any inconvenience caused. Kind regards, your PETER HAHN Team.
11 Sept 2023
Verified review
Poor delivery information, no notification that a supposed stock item is being manufactured, and delivery date unknown.
Message given that 2 items shipped, but no indication of when delivery might be received.
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Answer by peterhahn.co.uk
11 Sept 2023
Thank you for your review. If your items have been shipped, delivery will take 8-10 working days via Royal Mail. Please email us at service@peterhahn.co.uk and we will be pleased to provide you the Royal Mail tracking link. We hope to hear from you soon. Kind regards, your PETER HAHN Team.
7 Jul 2023
Verified review
Still awaiting my delivery of order 6 weeks ago. Promised despatch 25th June but no delivery and no contact from Peter Hahn to apologize. Am going to cancel order and not use Peter Hahn again
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Answer by peterhahn.co.uk
10 Jul 2023
Thank you for your review. Please email us at service@peterhahn.co.uk so we can action your request. We apologise sincerely for any inconvenience caused. Kind regards, Your PETER HAHN Team.
13 Aug 2023
Verified review
Out of stock
When I ordered this it was in stock. When I chased my order I was told it was out of stock but no one bothered to inform me! One piece arrived but I’m still waiting for my second item.
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Answer by peterhahn.co.uk
14 Aug 2023
Thank you for your review. We are sorry to hear you still have not received part of your order, Please contact us on 0800 0542120 so we can investigate the status of the outstanding item, We look forward to hearing from you Kind Regards, Your PETER HAHN Team.
JB
Jean B.
Grantham
19 May 2023
Verified review
I still have not received my cardigan. I was informed of the delay, but demand for the item (advertised at a reduced price in at least one magazine) should have been anticipated.
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Answer by peterhahn.co.uk
19 May 2023
Thank you for your review. We can confirm due to a system upgrade, orders have sadly been taken slightly longer to be processed than normal. Please contact us at service@peterhahn.co.uk, and as soon as this is available, we will email your Royal Mail tracking information to you. Please accept our sincerest apology for the delay at this time. Kind regards, your PETER HAHN Team.
16 Jun 2023
Verified review
Took ages to get dress and a long time to communicate with someone. Now I am waiting for my money to be returned and no communication as to whether they have received dress back.
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Answer by peterhahn.co.uk
16 Jun 2023
Hello, thank you for your review. After our recent delays in relation to technical issues, we are pleased to confirm that all deliveries and refunds are now being made in our usual timescale. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
22 Aug 2023
Verified review
I placed an order when the item was 'in stock', after more than a month I haven't received it. When I checked in the website, it is now out of stock. How come?
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Answer by peterhahn.co.uk
23 Aug 2023
Thank you for your review. We are sorry to hear you have not received your order, Please contact us on 0800 0542120 so we can assit you with your query alternatively contact us via email at service@peterhahn.co.uk so we can help you further with your query we look forward to hearing from you Kind Regards, Your PETER HAHN Team.
22 Sept 2023
Verified review
Shorten time between placing order and delivery. Half of my order is still outstanding and I am not being kept up-to- date about if and when it will arrive
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Answer by peterhahn.co.uk
22 Sept 2023
We would like to sincerely apologise for the inconvenience caused. We are doing everything we can to serve you again as quickly as possible with our usual reliable and customer-friendly service.
Kind regard, your PETER HAHN Team
KS
kathryn salvesen s.
st albans
1 Jun 2023
Verified review
due to new computer system, they seem to have lost the way, just disappointing and saddening am hopeful that they will be able to fulfill my order shortly
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Answer by peterhahn.co.uk
2 Jun 2023
Thank you for your review.
We understand and share your frustration. Unfortunately, due to a major system change, we have encountered unexpected technical issues that we are working on at full speed almost around the clock.
Rest assured that we are doing everything in our power to get your refund/delivery to you as soon as possible. If you have provided us with an email address we will update you as soon as your order/refund has been processed or if you haven’t we can add this now for you.
On behalf of Peter Hahn, we would like to sincerely apologise to you!
13 Aug 2023
Verified review
Very Disappointed would have liked to be kept informed of progress
I am still waiting for a top that I ordered over two months ago I was told I should receive it around the 7th of August but still not arrived.
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Answer by peterhahn.co.uk
14 Aug 2023
Thank you for your review, We are sorry to hear you have not received the top you ordered, Please call us on 0800 0542120 so we can assist you in checking the status of your item alternatively contact us via email at service@peterhahn.co.uk we look forward to hearing from you Kind Regards, Your PETER HAHN Team.
1 Aug 2023
Verified review
Clothes take months to arrive
It’s easy to order the goods but they take months to be delivered as what I order never seems to be in stock. Summer clothes arrive in winter!
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Answer by peterhahn.co.uk
1 Aug 2023
Thank you for your review. We do apologise that recent technical issues have meant that our stock system has given us some issues meaning that it was registering stock that was not available, meaning that we had to order more to fulfil promised orders. We are truly sorry that this has happened and we're working hard to try and make sure that all customers have their orders fulfilled and as quickly as possible. We are getting on top of these issues and our normal excellent level of service will be resumed shortly. Please don't hesitate to get in contact with us if you have any specific queries. We look forward to hearing from you Kind Regards, Your PETER HAHN Team.
TE
te E.
clitheroe
19 Jul 2023
Verified review
Items are often under delayed delivery too often.
Whilst the quality is undoubtedly good, the overlong wait for an item is not good enough.
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Answer by peterhahn.co.uk
20 Jul 2023
Thank you for your review. We are sorry for any delays you experience but please be assured we will not charge until we dispatch. Kind regards, your PETER HAHN Team.
27 Jul 2023
Verified review
No available stock of items stated as available online. Very poor stock situation on most items as if it were about to stop trading!!!!
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Answer by peterhahn.co.uk
28 Jul 2023
Thank you for your review. We are sorry you have not yet received your order, please email us at service@peterhahn.co.uk so we can chase this further for you. We may have had supply issues with these specific items please be politely advised due to technical issues from the new system we have implemented that there have been many delays with dispatching and receiving return items back please be advised the issue has now been fixed we look forward to hearing from you Kind regards, your PETER HAHN Team.
JE
Jacqui E.
Powys
18 Jun 2023
Verified review
Order from the 11/05/23 still not arrived and it’s 18/06/23. No courtesy message or update!
Very poor customer service
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Answer by peterhahn.co.uk
19 Jun 2023
Hello, thank you for your review. After our recent delays in relation to technical issues, we are pleased to confirm that all deliveries and refunds are now being made in our usual timescale. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
22 Jun 2023
Verified review
4 - 5 weeks delivery. item returned as received too late. 2 weeks and no sign of refund. not really reliable service.
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Answer by peterhahn.co.uk
22 Jun 2023
Thank you for your review. Please email us at service@peterhahn.co.uk and we will chase this further for you. We apologise sincerely for the delay at this time. Kind regards, your PETER HAHN Team.
MJ
Maudie J.
Co Antrim
17 Jun 2023
Verified review
I placed order on 3 rd May and on 23rd May £110.00 was debited to my Bank account but I have not received the goods.
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Answer by peterhahn.co.uk
19 Jun 2023
Hello Hester, thank you for your review. We are sorry to hear that you have not received the goods. We can confirm your order was dispatched from Germany on 14/06/2023 and is now en route to you. We apologise for the delay and any inconvenience caused. Kind regards, your PETER HAHN Team.
14 May 2023
Verified review
Very long delivery time to the UK
They don't make it clear how long the delivery will take. For the UK 8-10 days. Not a problem as long as you know.
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Answer by peterhahn.co.uk
17 May 2023
Thank you for your review. We are sorry for the delay at receiving your orders at present, please be assured we are working hard too dispatch all orders as quickly as possible for you. No charge will be made until dispatch. Please accept our sincerest apologies for the inconvenience caused. Kind regards, your PETER HAHN Team.
RS
R S.
Colchester
8 Jun 2023
Verified review
Orders arrived very late. Regular updates and if products not available it will be courteous to inform customers
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Answer by peterhahn.co.uk
9 Jun 2023
Thank you for your review. Due to an issue with our custom clearance we can confirm orders dispatched in May had to be relabeled at our German warehouse. We are working hard to dispatch orders in a timely manner and we apologise for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
26 May 2023
Verified review
Can never get the vouchers like today I have a voucher number50400118 valid until 19/06/2023
comes up invalid
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Answer by peterhahn.co.uk
31 May 2023
Hello, thank you for your review. We are sorry to hear that your voucher does not work. Please call us on 0800 0542120 to obtain a new code or email us at service@peterhahn.co.uk and the team will be happy to assist you further. Kind regards, your PETER HAHN Team.
13 Jul 2023
Verified review
Items that were in stock when ordering don’t arrive. No notice given that items are no longer available.
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Answer by peterhahn.co.uk
13 Jul 2023
Thank you for your review. Please call us on 0800 054 2120 so we can discuss this further with you. Kind regards, your PETER HAHN Team.