peterhahn.co.ukReviews:
1,225 reviews in the last 12 months12,652 total reviews
Good
Top positive review
21 Feb 2024
Verified review
I have bought many, many items from Peter Hahn and enjoyed wearing them very much. Much of their stock is above my price range but careful searching through the Sale pages is often rewarding. It's been particularly good of late when an extra 30% was being deducted from the sale price. But now I learn that the firm is no longer to trade in GB and clothingI'm quite devastated by this
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Top negative review
4 Jul 2023
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I would usually give five stars but recently I ordered 3 pairs of jeans. The website said that all were in stock. After some time waiting, I made a call and was told they were waiting for one pair. I hadn’t asked for them to be sent together so asked that the two in stock pairs be sent immediately. I waited another couple of weeks, nothing. I called again. They were still waiting for one pair but the two in stock had still not been sent. I cancelled the whole order. Something seems to be happening, we were unable to track the status of orders online. It will be a while before I order anything again
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Reviews for peterhahn.co.uk
15 Jan 2024
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MP
Margaret P.
Derbyshire
14 Jan 2024
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NM
Nargaret M.
Leeds
10 Jan 2024
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6 Jan 2024
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MP
Margaret P.
Derbyshire
1 Jan 2024
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24 Dec 2023
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EV
E. V.
Bedford
23 Dec 2023
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MG
mary g.
SCUNTHORPE
1 Jan 2024
Verified review
Customer service lied said my order had been sent out they couldn't even find my account or my name and address no apologies if I hadn't have spent an hour on the phone I would still be waiting for my order .It was a gift but to late to post off .The goods ok when they finally arrive .But the truth works for me
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Answer by peterhahn.co.uk
2 Jan 2024
Thank you for your review, We are very sorry to hear you have had a bad experiance at PETER HAHN and your order took longer than expected to arrive, Please contact us on 0800 0542120 so we can investigate this query for you in more depth and provide more training for our staff if needed alternatively contact us vai email at service@peterhahn.co.uk and use TRUSTED SHOPS as the subject so we can locate your email we look forward to hearing from you Kind Regards, Your PETER HAHN Team.
26 Dec 2023
Verified review
I have been waiting nearly 4weeks for an item to be delivered and have now been told that it's out of stock and won't be delivered until we'll after Christmas. If it's not in stock I should have been told at the point of ordering.
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Answer by peterhahn.co.uk
27 Dec 2023
Thank you for your review, we are sorry to hear your order took longer than expected to arrive. Please contact us on 0800 054 2120 and one of our friendly agents would be more than happy to assist you alternatively contact us via email at service@peterhahn.co.uk and put TRUSTED SHOPS as the subject so we can locate your email, We apologise for any inconvenience caused Kind Regards, Your PETER HAHN Team.
12 Jan 2024
Verified review
OUT OF STOCK ITEMS / VERY SLOW DELIVERY
Dont put out of stock items as being for sale before christmas, and dont tell customers an order will arrive by christmas only to arrive on 10th january.
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Answer by peterhahn.co.uk
12 Jan 2024
Thank you for your review, we are sorry to hear that your order came later than expected, please contact us on 0800 054 2120 or or via email at service@peterhahn.co.uk so we can investigate this for you. Kind Regards, The PETER HAHN Team.
29 Dec 2023
Verified review
non existent customer service
product OK
Customer service when there is an issue is useless
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Answer by peterhahn.co.uk
30 Dec 2023
Hello, thank you for your review. We are sorry to hear of your disappointment regarding our service. Please contact our customer service team directly at service@peterhahn.co.uk with the specific details of your issue and we will be happy to look into that further for you. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
SS
Sylvia S.
Rye
30 Dec 2023
Verified review
I have not received either item.
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Answer by peterhahn.co.uk
30 Dec 2023
Hello, thank you for your review. We are sorry to hear you have not received your order. Please email us at service@peterhahn.co.uk and we will be pleased to assist you further. Alternatively contact us via telephone so we can assist you with your query, sorry for any inconvenience caused Kind regards, your PETER HAHN Team.
8 Jan 2024
Verified review
Goods have still not arrived although ordered 3 days short of a month ago.
Goods have still not arrived 3
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Answer by peterhahn.co.uk
9 Jan 2024
Thank you for your review, We are sorry to hear you have not yet received your order. Please email us at service@peterhahn.co.uk and we will be pleased to assist you further. Alternatively contact us via telephone on 0800 0542120 so we can assist you with your query. Kind regards, your PETER HAHN Team.
8 May 2023
Verified review
Some of your telephone ladies are incredibly and genuinely warm and helpful. Some of the men are helpful. P Hahn is reliable and trustworthy and I love some of the offers. Some clothing has become bizarre. They have constant catalogues and are looking for new ideas. At 5 feet 11 inches I should prefer more 36 inch skirts and dresses. The nylon tape around your cardboard packaging invariably cuts into the box and distorts it and can leave it partially open
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1 May 2023
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The quality is excellent, and it's great that PH has a free return service. Although it can take time for orders to arrive, that's because they're coming (in the case of my orders) from Germany. The reward for waiting is in the quality. Perhaps PH could be a bit more proactive in warning customers of the time scales where relevant - I was worried with my first order, but now that I know, it's fine.
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AP
alex p.
holywood
9 Sept 2023
Verified review
My wife is a great fan of all the fashion especially her latest purchase of a twinset along with her other items over a number of years and will continue to do so. Very good quality. On the trouser level 28" does not suit petite it should be around 27" to suit smaller person. Keep up good work. Thanks Alex.
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30 May 2023
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Peter Hahn has an excellent website & is incredibly efficient once an order is made. Most items are actually out of my price range but there are frequent opportunities to grab something nice. I especially appreciate having such stylish items in bigger sizes -- many ranges only go to 18 max.
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17 Jul 2023
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Long-standing customer & to date I’ve always been delighted with my purchases. The occasional returns have been straightforward and delivery notification is good.
Quality has always been exceptional ,long lasting & timeless. Over the years I’ve had many fabulous prints & styles which I still love & wear to date which remain age appropriate and flattering.
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20 Jun 2023
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I had to wait a bit as they were having a change round, Not a lot of communication to advise me what was happening. Very nice young lady at customer services and when my twin-set did arrive I was very pleased with it and I would purchase from them again. I think it was unfortunate that I ordered when their dispatch were having a move round.
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18 Sept 2023
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Lovely clothes
I appreciate Peter Hahn's range of clothing very much indeed, and am a regular customer. Their returns system is good too.
My only slight criticism is that their delivery is quite slow, but the clothes are worth waiting for and very possibly we have all become quite impatient since we have become greedy for next day delivery.
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