peterhahn.co.ukReviews:
1,208 reviews in the last 12 months12,652 total reviews
Good
Top positive review
21 Feb 2024
Verified review
I have bought many, many items from Peter Hahn and enjoyed wearing them very much. Much of their stock is above my price range but careful searching through the Sale pages is often rewarding. It's been particularly good of late when an extra 30% was being deducted from the sale price. But now I learn that the firm is no longer to trade in GB and clothingI'm quite devastated by this
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Top negative review
4 Jul 2023
Verified review
I would usually give five stars but recently I ordered 3 pairs of jeans. The website said that all were in stock. After some time waiting, I made a call and was told they were waiting for one pair. I hadn’t asked for them to be sent together so asked that the two in stock pairs be sent immediately. I waited another couple of weeks, nothing. I called again. They were still waiting for one pair but the two in stock had still not been sent. I cancelled the whole order. Something seems to be happening, we were unable to track the status of orders online. It will be a while before I order anything again
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Reviews for peterhahn.co.uk
28 Oct 2023
Verified review
Efficient ....and good service
Efficient ....and good service
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28 Oct 2023
Verified review
Delivery could be quicker.
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24 Oct 2023
Verified review
Still waiting for a refund. Peter Hahn very bad at keeping touch with customers.
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Answer by peterhahn.co.uk
25 Oct 2023
Thank you for your review, We are sorry to hear you have not received your refund, Please contact us on 0800 0542120 so we can investigate this query for you alternatively contact us via email at service@peterhahn.co.uk and put TRUSTED SHOPS as the subject so we can filter through and locate your email, We look forward to hearing from you we sincerely apologise for the inconvenience caused to you on this occasion Kind Regards, Your PETER HAHN Team.
SE
Shandy E.
Hindhead
24 Oct 2023
Verified review
Generally reliable.…
I have found Peter Hahn reliable, good and usually quite prompt in delivery, although just now I am experiencing a slight delay having ordered a couple of items.
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CF
Carol F.
Norfolk
23 Oct 2023
Verified review
Delivery of goods always takes a long time.
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EC
Elizabeth C.
Glasgow
21 Oct 2023
Verified review
I gave you 5 stars
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Answer by peterhahn.co.uk
23 Oct 2023
Thank you for your review, please contact us on 0800 0542120 if we can be of any assistance to you alternatively contact us via email at service@peterhahn.co.uk and put TRUSTED SHOPS as the subject so we can filter through and locate your email, we look forward to hearing from you, Kind Regards, Your PETER HAHN Team.
21 Oct 2023
Verified review
Three attempts have been made to make a purchase using a valid debit card. This has been for a footwear item that will assist my elderly mother with arthritis.
Peter Hahn only let me know by email days after giving card account details that they cannot process the payment, at the point of despatch rather than at the point of submitting card details. They also state this is a regular problem. I therefore wonder how they stay in business.
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Answer by peterhahn.co.uk
23 Oct 2023
Thank you for your email, We are sorry to hear that your payment was not successful, Please contact us on 0800 0542120 so we can re-take your payment information and process your order, We look forward to hearing from you Kind Regards Your PETER HAHN Team.
20 Oct 2023
Verified review
Took way too long for delivery and returns,the whole process from delivery to return and refunding me took around 8 weeks !
My first purchase with Peter Hahn and sorry to say probably my last.
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Answer by peterhahn.co.uk
23 Oct 2023
Thank you for your review. We are sorry to hear your refund took longer than usual, Please rest assured that we are all working hard to get back to the normally high levels of service that our customers have come to expect from us. In the meantime if we can be of any further assistance Please do not hesitate to get in contact with us if you have any specific queries. We look forward to hearing from you Kind Regards, Your PETER HAHN Team.
18 Oct 2023
Verified review
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18 Oct 2023
Verified review
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KD
Karen D.
LITTLEHAMPTON
18 Oct 2023
Verified review
They have a great range of brands which aren't readily available in shops. My only gripe is that delivery is slow and there are no updates on when the delivery will arrive.
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17 Oct 2023
Verified review
The order was long overdue so I phoned and was told that my credit card hadn’t gone through. It would have been nice to have been contacted
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15 Oct 2023
Verified review
Enquired when they were going to ship as not heard anything for 2 weeks and finally a response that item out of stock
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Answer by peterhahn.co.uk
16 Oct 2023
Thank you for your review. We are so sorry that your item was not available to be dispatched. Please be assured no charge will be made until we receive further stock supplies and if you would like us to cancel the order, we can of course do so. We apologise sincerely for the inconvenience caused. Kind regards, your PETER HAHN Team.
14 Oct 2023
Verified review
Quality of products, ease of ordering and returns.
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MG
Mary G.
Lincoln
13 Oct 2023
Verified review
Delivery takes a long time 10 days plus apart from that no complaints
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13 Oct 2023
Verified review
EXCELLENT QUALITY IF GOODS OFFERED FOR PURCHASE AND WIDE VARIETY.
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13 Oct 2023
Verified review
Good pricing
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12 Oct 2023
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12 Oct 2023
Verified review
excellent goods but communication and delivery times lacking
I find the time between ordering and delivery too long. Quality of items excellent
but let down with lack of communication with regards to returns
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