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Top positive review
30 Aug 2023
Verified review
Have always loved your jeans so a fan.
Have you changed your sizing? I purchased a size 16 S and was surprised to see how long the trousers were. They are even longer that the 16 R I purchased several years ago.
I would usually give five stars but recently I ordered 3 pairs of jeans. The website said that all were in stock. After some time waiting, I made a call and was told they were waiting for one pair. I hadn’t asked for them to be sent together so asked that the two in stock pairs be sent immediately. I waited another couple of weeks, nothing. I called again. They were still waiting for one pair but the two in stock had still not been sent. I cancelled the whole order. Something seems to be happening, we were unable to track the status of orders online. It will be a while before I order anything again
I ordered a pair of sandals on the 5th June (Size 3) and was informed that there was a slight delay in delivery. When I had not received them on the 30th June I contacted them to be informed that they did not know how long the delay would be. I cancelled my order. I would have liked to be informed earlier, so that I could have found alternatives. The size is difficult to find.
I am pleased with the promptness which the query was processed.
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5 Aug 2023
Verified review
For some reason I found difficulty in applying the Promotion Code, in contrast to the voucher code, which was very clear and easy to apply. It would also be very helpful if you could indicate approximately how long until the item will be delivered. Could there be advice given concerning safe place of delivery if I'm out, eg. Porch or in alcove.
Would it be possible to text or email me when the item was despatched?
I love the catalogues, website, quality and range BUT I hate the long delay between ordering and receipt of the goods. I placed an order for two in stock items three weeks ago and still haven't had them. This is really very poor customer service . I understood that there was recently a reorganisation which was intended to improve the situation - it clearly hasn't.!
I just don’t like this year’s fashions. Plus delivery times are ludicrously long. My last order took over a month. It was only a top which could have been putinthe post and arrived in two days. There’s clearly a big problem in the Company.
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9 Aug 2023
Verified review
I find their delivery times very slow. I appreciate they come from Germany but so do Madeleine & they are quite quick. However, the quality if PH clothes are good.
Good choice and quality of products. Data on posting and tracking of an order is standard nowadays for most online shopping. Given how long it takes for items to reach the UK from Germany it would be particularly useful to have this information rather than having to check with customer service as to whether an order has been processed and likely delivery date.
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24 Apr 2023
Verified review
Service is good and happy with quality of items purchased. However, there is sometimes a very long wait for items to come into stock, a couple of months in some cases, this has stopped me from ordering some items due to requiring them for an upcoming event. I also think their prices are rather high and wait for offers or sale items. Generally happy overall.
Don’t like the fact that I can’t access old orders online. Sometimes you buy something and the label has come off and you want to know what the make was. Also very slow delivery service and limited info despatch and expected arrival date. I just love the clothes though so I am sticking with them!
I really enjoy shopping on the Peter Hahn site. I know they are changing to a new computer system which can cause teething problems but it would be good for future reference to know if the products aren't available an email could be sent through detailing any problems with orders.
Some of the clothes are extremely expensive. Their own are more reasonably priced, well made, amd fashionable. They come beautifully packed amd returns are promptly dealt with. My main gripe is the length of time they take to arrive amd the number of catalogues they send out.
I like the clothes when they arrive. Unfortunately there is always a long delay before clothes arrive and no estimate is ever given of the possible delivery date. If other firms can provide an estimated delivery window, I do not see why Peter Hahn cannot do the same.
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8 Jun 2023
Verified review
There was very little communication from the company . Delivery was very slow. Almost a month after I placed the order. Most companies these days send email once an order has been shipped with a link to track the order. Maybe Peter Hahn should think about this .
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Answer by peterhahn.co.uk
8 Jun 2023
Thank you for your review. Please be advised that due to an issue with custom clearance we had to relabel a lot of packages at our German warehouse. Our standard delivery timescale is 8-10 working days. For future orders, please email us at service@peterhahn.co.uk and we will provide you with your Royal Mail tracking link. Kind regards, your PETER HAHN Team.
The range of products, and the quality are excellent, they arrive beautifully packed BUT it takes such a long time to get the items ordered.! I have been waiting since 2nd May for an order whereas other companies send items within three days - why the delay ?
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1 Oct 2023
Verified review
I love the quality and the discreet quirky detail (eg sequins)
I love the quality and the small quirky detail on the last Brax Jeans I ordered, which "feminised" them and made them stand a little apart from other sellers.
I'm disappointed with the delivery times though - other suppliers leave you standing on this.
Consistent. Quality of merchandise, well packed and in good condition when the package arrives.
My
only criticism is the length of time between ordering and delivery, but understanding that the origin is Germany, it is hardly surprising
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23 Jul 2023
Verified review
Love all the brands but..
Love all the brands, and choice available. I find the discount offers sometimes a bit confusing (I.e. you can only use this discount with certain other offers) just show items with their current price please! Also shipping a bit slow.
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1 Nov 2023
Verified review
Customer for over 30 years
I have been buying Peter Hahn products for 30+ years and very much like a good percentage of their garments. However, in all honesty, I find quite a number of their items are too expensive for me, now that I am a pensioner.
Not sending out so many magazines.
They come far too regularly.
Could send fewer emails, these seem to repeat the same things some of the time.
Ask people to select what type of items they want you to send info for.
Great at answering questions and very helpful. Good choice of clothing but very slow in sending items.
I hope their new system is up and running very soon which may speed up their service.
Another star when they do!
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4 Oct 2023
Verified review
Quality packaging. Timely response from customer service. However, it would be nice to be informed when a purchase had been shipped, with tracking number. Then it would be possible to monitor where the parcel is.
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