peterhahn.co.ukReviews

: 10,068Good

4.35

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certified since: 29/08/2013
updated on: 27/06/2022
peterhahn.co.uk is checked and certified according to the Trusted Shops quality criteria
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certified since: 29/08/2013
updated on: 27/06/2022
peterhahn.co.uk is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At peterhahn.co.uk, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more

Reviews for peterhahn.co.uk

1,635 verified reviews in the last 12 months

10,068 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


9 months ago
I have recently bought lots from Peter Hahn over the last few months - having ‘grown out of’ many items during lockdowns and also becoming fed up with shoddy quality from other suppliers. The clothes of the latter look fabulous in photographs on gorgeous models online but in reality the fabrics mostly turn out to be shoddy and unflattering. My Hahn purchases are the reverse - they look good, feel good, and are wearing well. Also having had too much experience of returning unwanted items to other suppliers, orders that were delivered crammed into horrible chunks of plastic, the Hahn packaging is brilliantly simple and elegant and could not be more customer friendly - thanks! Jacky Harrogate
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the most relevant critical review


5 months ago 
Wrong colour cardigan delivered. I sent it back the following day, enclosing an order for the red cardigan originally ordered and a cheque. I have received no confirmation that the parcel has been received or confirmation that a further order has been received and is being processed and an estimate of when I might receive the new order. This is routine for Peter Hahn. Other mail order firms provide a delivery date a few days beforehand. This enables the recipient to be at home . Parcels from Peter Hahn just arrive unannounced. This is a shame, as their clothes are lovely. I provide an email address, so communication would not be difficult.
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Reviews for peterhahn.co.uk

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 Verified review
Yesterday
Ordering straight forward
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 Verified review
18 days ago 
Quality is always high.
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 Verified review
20 days ago 
Items of good quality.
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8 days ago
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12 days ago 
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12 days ago
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18 days ago
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24 days ago 
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1 month ago 
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1 month ago 
I ordered 3 items. Two in stock and one on back order. 2 weeks later it’s still not arrived so I called them. Apparently one of their staff accidently cancelled one item But decided not to tell me. I asked them to reinstate the Oder but they refused saying I had to reorder! Why? I would have to pay postage again. I thlen found out that the reason for delayed delivery was it was coming from Germany. No where was it obvious that this was not a uk order. Post from Germany always takes ages and my expectation would be different had I known. Their emails are supercilious and their staff incompetent. I won’t use them again
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Answer by peterhahn.co.uk
22 days ago
Thank you for your review. We are sorry for the error, we will always reinstate an order and apply free delivery if there error is on our end. Deliveries will take 8-10 working days, as stated in our T&C'S. We sincerely apologise for the experience you had with us on this occasion. Kind regards, your PETER HAHN Team.
 Verified review
21 days ago
One order wasn’t sent as you had a computer issue which I had to ring you to find out about. Next order wasn’t sent out as the item isn’t in stock- again I had to chase you and at no time did I receive an e mail telling me what was going on. I will receive the sandals in august ( end of the summer) or possibly not as you do t keep customers updated ! Very disappointing customer service
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Answer by peterhahn.co.uk
20 days ago
Thank you for your review. We are ever so sorry to read of this. We can confirm we will not charge you for the order until we receive the stock and should the item be further delayed we will email to advise you of this. We sincerely apologise for the disappointment caused on this occasion. Kind regards, your PETER HAHN Team.
 Verified review
23 days ago
Chased multiple times to find out where my order was. Was told it was on its way. Then they refunded the whole order because it had apparently been returned to sender. They did not tell me this until after several emails chasing. No reason why it was returned and did not offer to resend. Extremely poor service.
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Answer by peterhahn.co.uk
22 days ago
Thank you for your review. We are ever so sorry our Return department have issued the refund, typically we will always contact our customers to find out whether you would like the order refunding or resending. We sincerely apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
 Verified review
18 days ago
They don’t send to Guernsey, but took my order . Then nothing until I contacted a month later to find out they don’t deal with this island. Why I don’t know we have Royal Mail deliveries, what is there problem. The response I got was to contact them on Germany!
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Answer by peterhahn.co.uk
15 days ago
Thank you for your review. We are very sorry to advise that we have made the recent decision to cease deliveries to the Channel Islands or Ireland due to economic reasons. We understand this has caused you frustration and inconvenience, and we apologise sincerely for this. Kind regards, your PETER HAHN Team.
 Verified review
13 days ago 
I don’t have anything to rate I ordered on the 18th of may and still have nothing supplier problem but why say they are avaliable at the point of ordering and then a couple of weeks later tell me they are not very dissapionted 🥲
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Answer by peterhahn.co.uk
13 days ago
Thank you for your review. We are very sorry about the delay on your order. We can confirm we are expecting further stock on 07/07/2022 and will prioritise your order for dispatch once the stock is received. Please be assured you have not been charged for this order yet. We apologise for any inconvenience caused. Kind regards, Your PETER HAHN Team.
 Verified review
1 month ago
no news re my order still have not received goods and all I get is endless glossy catalogues
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Answer by peterhahn.co.uk
1 month ago
Thank you for your review. Your order was dispatched from our German warehouse on the 20/05/2022 and delivery will take 8-10 working days. Kind regards, your PETER HAHN Team.
 Verified review
19 days ago
Ensure that the catalogue reflects items in stock or readily available
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Answer by peterhahn.co.uk
18 days ago
Thank you for your review. We prepare our catalogues weeks in advance from predictions we receive from our suppliers. Sadly from time to time, these are subject to delays but as we do not charge until we dispatch we will never charge you for unavailable stock. We apologise for any inconvenience caused. Kind regards, your PETER HAHN Team.
 Verified review
20 days ago
Lost my order, found it then lost my payment, numerous emails etc etc
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Answer by peterhahn.co.uk
19 days ago
Thank you for your review. Please email us on service@peterhahn.co.uk to discuss this further. Kind regards, your PETER HAHN Team.
 Verified review
11 days ago
Deliver the goods. Still waiting.
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Answer by peterhahn.co.uk
8 days ago
Thank you for your review. Please email us at service@peterhahn.co.uk so we can discuss his further. We hope to hear from you soon. Kind regards, your PETER HAHN Team.
 Verified review
2 months ago 
by C N.
As you carry extensive stock, the web-site can be time consuming and a little difficult to navigate unless you have a good idea what you're after. For instance, as much as possible, I choose to avoid synthetic fabrics but appreciate they have inherent qualities which cottons and linens just don't offer. For example, I ordered some Brax trousers which contained 86% cotton, no awful polyester BUT I almost, mistakenly chose Brax trousers which were 78% cotton with 18% polyester. I was ordering off of the recent catalogue I received and I can't recall seeing the trousers containing the polyester in there but I'm probably mistaken.
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 Verified review
2 months ago 
Tell us if the item ordered is not going to be available in a reasonable delivery time period. My December order has still not arrived - promised February, then April and now delivery date is July. I had to contact them each time to find out what was happening. Other items have been delivered as expected and I have no qualms about that, only their lack of communication.
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