peterhahn.co.ukReviews:
1,208 reviews in the last 12 months12,652 total reviews
Good
Top positive review
21 Feb 2024
Verified review
I have bought many, many items from Peter Hahn and enjoyed wearing them very much. Much of their stock is above my price range but careful searching through the Sale pages is often rewarding. It's been particularly good of late when an extra 30% was being deducted from the sale price. But now I learn that the firm is no longer to trade in GB and clothingI'm quite devastated by this
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Top negative review
4 Jul 2023
Verified review
I would usually give five stars but recently I ordered 3 pairs of jeans. The website said that all were in stock. After some time waiting, I made a call and was told they were waiting for one pair. I hadn’t asked for them to be sent together so asked that the two in stock pairs be sent immediately. I waited another couple of weeks, nothing. I called again. They were still waiting for one pair but the two in stock had still not been sent. I cancelled the whole order. Something seems to be happening, we were unable to track the status of orders online. It will be a while before I order anything again
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Reviews for peterhahn.co.uk
RS
R S.
Colchester
26 May 2023
Verified review
Delivery
I am satisfied with the products most of the time good quality and there are so many choices to select from but the delivery needs to improve Sometimes it takes much longer for them to be delivered which is very frustrating
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1 Nov 2023
Verified review
Customer for over 30 years
I have been buying Peter Hahn products for 30+ years and very much like a good percentage of their garments. However, in all honesty, I find quite a number of their items are too expensive for me, now that I am a pensioner.
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LS
Leelee S.
Cheshire
12 Jul 2023
Verified review
Wide variety of fashion online. After ordering ,waiting weeks for delivery and in some cases order never arrives. Please improve your communication and keep customer updated from point of ordering to dispatch and delivery
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19 Jun 2023
Verified review
As a regular purchaser I do not feel you give due discounts.
Delivery time is excessive - office reorg. Is taking a long time leading to this problem. Sadly I am sticking with them because of the style and quality
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Answer by peterhahn.co.uk
19 Jun 2023
Hello, thank you for your review. After our recent delays in relation to technical issues, we are pleased to confirm that all deliveries and refunds are now being made in our usual timescale. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
LP
Linda P.
Cambridge
15 Jun 2023
Verified review
Great customer service
Great at answering questions and very helpful. Good choice of clothing but very slow in sending items.
I hope their new system is up and running very soon which may speed up their service.
Another star when they do!
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15 Jun 2023
Verified review
Better delivery times, and tracked delivery.
Waiting weeks for a parcel, royal mail left parcel outside in the rain whilst I was on holiday, if it was a tracked parcel I could have re-arranged a date for delivery.
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Answer by peterhahn.co.uk
15 Jun 2023
Hello, thank you for your review. After our recent delays in relation to technical issues, we are pleased to confirm that all deliveries and refunds are now being made in our usual timescale. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
4 Oct 2023
Verified review
Quality packaging. Timely response from customer service. However, it would be nice to be informed when a purchase had been shipped, with tracking number. Then it would be possible to monitor where the parcel is.
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PN
Prudence17 N.
Glasgow
31 Jul 2023
Verified review
Great choice of goods but delivery time was lengthy and the day I needed it for had passed. I found the returns system very complicated so kept the item ordered. I won’t use this company again for that reason.
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20 Sept 2023
Verified review
Great products…. You have to wait for them
Great products.. and very tempting.
Delivery is rather slow and may be because some come from Europe… but there is little information on when something could be arriving. Otherwise I would give five stars.
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13 Jul 2023
Verified review
Made an order. Only when my 1st item was despatched was I told that my t-shirt was out-of-stock. This item is still available on the site. I can still order it. If it still available, why is it out-of-stock?
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Answer by peterhahn.co.uk
14 Jul 2023
Thank you for your review. We will check your order and the status of the out of stock item. We will contact our IT team to change the stock levels online, please accept our sincerest apologies for the inconvenience caused. Kind regards, your PETER HAHN Team.
5 Nov 2023
Verified review
Very helpful when talking on the phone but need to be kept informed better by texts especially when order is sent out and how long it will be before the parcel is recived and when parcel is posted back
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15 Jul 2023
Verified review
Ordered in stock item
Three weeks later on phoning found out it wasn't on its way as out of stock .No communication
Have cancelled and have also unsubscribrd..Service is not what it was in the past
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25 Oct 2023
Verified review
Really pleased with the design, quality and elegance of the beautiful fashion .
The only downside is the delivery time. It would be great if this could be speeded up and a tracking number issued.
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Answer by peterhahn.co.uk
25 Oct 2023
Thank you for your review. As stated in our T&C's we do kindly ask you to allow 8-10 working days as we ship from our German warehouse. These orders are driven over in our lorries, hence the delay on delivery at times. Please accept our apologies for any inconvenience caused. If we can be of any further assistance please do not hesitate to contact us, Kind regards, your PETER HAHN Team.
IW
Ileana W.
West Midlands
10 Sept 2023
Verified review
High quality goods but very slow delivery.
Very high quality and large variety of goods. There is just one downside and that is the long time for delivery.
The item I ordered today 10 September is quoted as arriving around 13 October !
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Answer by peterhahn.co.uk
11 Sept 2023
Thank you for your review. We are sorry for the delay on this item, this will be a delay via our supplier. Please be assured no charge will be made until the order is dispatched. We apologise sincerely for the delay at this time. Kind regards, your PETER HAHN Team.
27 Jul 2023
Verified review
you did not have the item I ordered in stock and could not therefore fulfil the order. yo also have such long times to wait for dresses that it would be out of season buy the time they arrived!
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Answer by peterhahn.co.uk
28 Jul 2023
Hello, thank you for your review. We are sorry to hear of your disappointment regarding our service.Unfortunately on this occasion our suppliers were unable to supply these paticually items After our recent delays in relation to technical issues, we are pleased to confirm that all deliveries and refunds are now being made in our usual timescale. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
AE
Alexandra E.
London
21 Nov 2023
Verified review
Great quality and good range of styles available. However, it would be nice if the delivery time could be shortened a bit; but this is in full realisation that goods are shipped from Germany.
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22 Nov 2023
Verified review
I have found Peter Hahn to be efficient dealing with orders and if it has been necessary returns. The companies they deal with provide, on the whole, good quality. Including their own brand.
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10 Sept 2023
Verified review
About six weeks ago I sent in an order. I have only received one item so far - I ordered a padded jacket and it has arrived and is good quality. But where is all the rest of the order?
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Answer by peterhahn.co.uk
11 Sept 2023
Thank you for your review. If the remainder of the order has not yet been dispatched, this will be because we are awaiting further stock supplies from our supplier. Please email us at service@peterhahn.co.uk and we will be pleased to look into this further for you. We hope to hear from you soon. Kind regards, your PETER HAHN Team.
1 May 2023
Verified review
Only one minor criticism, p53 of catalogue, dress 148 395 85 shown with a lovely scarf, just could not locate it! Found a different one under 4 online pages of scarves so almost perfect!
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AE
Alexandra E.
London
9 Jul 2023
Verified review
The quality of goods is generally impeccable. Recent orders have taken ages to arrive, but the company did announce that their ordering/delivery systems would be going through changes.
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