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peterhahn.co.uk
Reviews:

1,234 reviews in the last 12 months12,652 total reviews  

3.62
Good
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Top positive review

21 Feb 2024
 Verified review
I have bought many, many items from Peter Hahn and enjoyed wearing them very much. Much of their stock is above my price range but careful searching through the Sale pages is often rewarding. It's been particularly good of late when an extra 30% was being deducted from the sale price. But now I learn that the firm is no longer to trade in GB and clothingI'm quite devastated by this

Top negative review

4 Jul 2023
 Verified review
I would usually give five stars but recently I ordered 3 pairs of jeans. The website said that all were in stock. After some time waiting, I made a call and was told they were waiting for one pair. I hadn’t asked for them to be sent together so asked that the two in stock pairs be sent immediately. I waited another couple of weeks, nothing. I called again. They were still waiting for one pair but the two in stock had still not been sent. I cancelled the whole order. Something seems to be happening, we were unable to track the status of orders online. It will be a while before I order anything again
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Reviews for peterhahn.co.uk

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31 May 2023
 Verified review
Delivery times are awful compared with other well known brands. Still waiting for an order placed 3rd May and expecting that was early enough for my holiday in June. Not so sure now. Some technical issues with their orders, I was informed, and was offered a discount on my next order, but a discount on the present order would have been far more acceptable!
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Answer by peterhahn.co.uk
1 Jun 2023
Thank you for your review. We understand and share your frustration. Unfortunately, due to a major system change, we have encountered unexpected technical issues that we are working on at full speed almost around the clock. Rest assured that we are doing everything in our power to get your refund/delivery to you as soon as possible. If you have provided us with an email address we will update you as soon as your order/refund has been processed or if you haven’t we can add this now for you. On behalf of Peter Hahn, we would like to sincerely apologise to you!
24 Apr 2023
 Verified review
Service is good and happy with quality of items purchased. However, there is sometimes a very long wait for items to come into stock, a couple of months in some cases, this has stopped me from ordering some items due to requiring them for an upcoming event. I also think their prices are rather high and wait for offers or sale items. Generally happy overall.
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12 Jun 2023
 Verified review

It should not have happened ...

I have been a long standing client of PETER HAHN. The clothes are fine, but the customer service has recently been pretty bad. The refund was terribly delayed but has finally come in. Whilst trying to get this resolved, I found the people answering emails did not read them properly. To blame was apparently a new system, let's see what the future brings.
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Answer by peterhahn.co.uk
14 Jun 2023
Thank you for your review. We are sorry to hear that the customer service team did not reply to your email correctly. We have passed this over to the Customer Service Manager to prevent this from happening in the future. Kind regards, your PETER HAHN Team.
12 Jul 2023
 Verified review
I am still waiting for two of the items I ordered so am loathe to order anything else till they arrive. I do think it has been some time since we were told there were problems, and I can't help thinking it could have been sorted by now. It's a pity because I love the clothes I buy from Peter Hahn. If only I could get to wear them!
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Answer by peterhahn.co.uk
13 Jul 2023
Thank you for your review. Please call us on 0800 054 2120 so we can discuss this further with you. Kind regards, your PETER HAHN Team.
AL
Anne L.
WAKEFIELD
15 Jun 2023
 Verified review
Delivery times need to be hugely improved - I ordered quite a few items for my holidays (all of which were 'in stock') three weeks before I went and they did not arrive in time. Whilst I am aware many items come from Germany, 4.5 weeks delivery is just not acceptable in a day and age where most 'orders' are almost the day after.
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SL
Susan L.
Pitlochry
4 Sept 2023
 Verified review

Beautifully Functional Garments

The items I ordered appear to be very good quality. The sale price was very favourable when I ordered them. However, my order has not been fulfilled. The items are "Currently out of stock - pre-order now if available". It would be helpful to be kept informed about whether or not the items might be coming back into stock.
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Answer by peterhahn.co.uk
5 Sept 2023
Thank you for your review. We are sorry the items are not available for immediate dispatch, however if these are pre-ordered the sale price will still be honored on dispatch. We apologise sincerely for the inconvenience caused. Kind regards, your PETER HAHN Team.
18 May 2023
 Verified review

Clothes are great, but…….

Clothes are great. Good choice of sizes styles and prices but delivery is dire! I ordered something on 2/5 /23 and haven’t received it by 18/5/23. You need to despatch items quicker. You need to use a different courier. Royal Mail is hopeless! I’ve shopped at Peter Hahn for years and your delivery is getting worse not better.
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Answer by peterhahn.co.uk
18 May 2023
Thank you for your review. We can confirm due to a system upgrade, orders have sadly been taken slightly longer to be processed than normal. Please contact us at service@peterhahn.co.uk, and as soon as this is available, we will email your Royal Mail tracking information to you. Please accept our sincerest apology for the delay at this time. Kind regards, your PETER HAHN Team.
MC
May C.
St. Andrews
24 May 2023
 Verified review
Placed order on 1 May but still awaiting delivery of same. Some problem within company but was given a £20 voucher in compensation but this is really only worth £5 as an email informs all customers that there is a discount of £15 available. Not impressed on this occasion of the service so far received.
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Answer by peterhahn.co.uk
26 May 2023
Thank you for your review. We can confirm due to a system upgrade we experienced teething problems which were not anticipated. Sadly orders leaving our German warehouse have been delayed but we can confirm all orders started invoicing as of the 21.05.2023. We apologise sincerely for the delay at this time but we can confirm this is not usual practice here at PETER HAHN. Kind regards, your PETER HAHN Team.
23 Jun 2023
 Verified review
Order was slow to arrive, and only aprt fulfilled. The delivery note with the items that were delivered stated that the other item should have arrived 5 days before. When I contacted Peter Hahn, they stated that they had no delivery date for the missing item (despite what the dispatch note said....)
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Answer by peterhahn.co.uk
26 Jun 2023
Thank you for your review. Please email us at service@peterhahn.co.uk and we will chase this further for you. We apologise sincerely for the delay at this time. Kind regards, your PETER HAHN Team.
21 Sept 2023
 Verified review

Admin needs improvement

Don’t like the fact that I can’t access old orders online. Sometimes you buy something and the label has come off and you want to know what the make was. Also very slow delivery service and limited info despatch and expected arrival date. I just love the clothes though so I am sticking with them!
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15 Aug 2023
 Verified review
The time spent between ordering and delivery ,when an item is in stock, is way too long. Communication isn’t good when it comes to taking money from my account and sending items out for delivery And everything is put down to a new system that has taken most of the year to be installed .
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Answer by peterhahn.co.uk
16 Aug 2023
Thank you for your review we are sorry to hear you have not received your order in time, Please call us on 0800 0542120 so we can investigate this for you alternatively contact us via email at service@peterhahn.co.uk we look forward to hearing from you Kind Regards, Your PETER HAHN Team.
7 Jul 2023
 Verified review

Delivery slow

The issue with Peter Hahn is the time you have to wait for delivery of an order. It’s always around 10/12 days for delivery! Where as other companies it’s usually within 2/4 days or next day if you pay for express delivery! Peter Hahn however have a great selection of brands of shoes 👠!
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Answer by peterhahn.co.uk
10 Jul 2023
Thank you for your review. Per our terms and conditions on our website, our delivery timescale is 8-10 working days as all goods are shipped from Germany. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
KB
Kitty B.
Scotland
2 Jul 2023
 Verified review

Peter Han Declining service.…

Service from Peter Han has been seriously affected by their change in administration system recently. Their communication is very poor unlike in the past and I feel, as a retired Banker of 40 years experience in administration, they need too go back to their old excellent system.
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Answer by peterhahn.co.uk
3 Jul 2023
Hello and thank you for your review. Sadly, the introduction of our new internal systems did lead to some teething issues, however our team has worked extremely hard to iron these out so that we can continue providing a great service for our valued customers. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
VH
Valerie H.
Ballyclare
27 Jul 2023
 Verified review
I really enjoy shopping on the Peter Hahn site. I know they are changing to a new computer system which can cause teething problems but it would be good for future reference to know if the products aren't available an email could be sent through detailing any problems with orders.
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HK
Helen K.
Bognor Regis
26 Nov 2023
 Verified review

Good clothes

Some of the clothes are extremely expensive. Their own are more reasonably priced, well made, amd fashionable. They come beautifully packed amd returns are promptly dealt with. My main gripe is the length of time they take to arrive amd the number of catalogues they send out.
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4 Oct 2023
 Verified review
Had to cancel an order as it took too long . The next order apparently failed because they couldn't take payment. They did not inform me of this so I waited and waited for the order. I only found out when I contacted them via email. It took quite some time for them to respond
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Answer by peterhahn.co.uk
6 Oct 2023
Thank you for your review. We apologise sincerely that at this time your order was unable to be fulfilled. We will escalate your comments to our Head Office regarding the inconvenience caused to yourself. In the meantime if we can be of any further assistance do not hesitate to contact us Kind Regards. your PETER HAHN Team.
BB
Barrett B.
Alfreton
20 Jun 2023
 Verified review
I like the clothes when they arrive. Unfortunately there is always a long delay before clothes arrive and no estimate is ever given of the possible delivery date. If other firms can provide an estimated delivery window, I do not see why Peter Hahn cannot do the same.
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8 Jun 2023
 Verified review
There was very little communication from the company . Delivery was very slow. Almost a month after I placed the order. Most companies these days send email once an order has been shipped with a link to track the order. Maybe Peter Hahn should think about this .
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Answer by peterhahn.co.uk
8 Jun 2023
Thank you for your review. Please be advised that due to an issue with custom clearance we had to relabel a lot of packages at our German warehouse. Our standard delivery timescale is 8-10 working days. For future orders, please email us at service@peterhahn.co.uk and we will provide you with your Royal Mail tracking link. Kind regards, your PETER HAHN Team.
17 May 2023
 Verified review

Excellent range of products

The range of products, and the quality are excellent, they arrive beautifully packed BUT it takes such a long time to get the items ordered.! I have been waiting since 2nd May for an order whereas other companies send items within three days - why the delay ?
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6 Dec 2023
 Verified review

I found nothing wrong with this company.

I would have given 5 stars, but they were very slow on delivery time. After all the poor reviews, I was quite concerned. However, the goods arrived well packaged. Unfortunately the boots were too large, and I had to return them. I was refunded quite quickly.
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