peterhahn.co.uk

Reviews:

One out of three items delivered — had to sent back delivered — spoke three times to Peter Hann office— still no deliveries. Eventually were given the option to Cancell all orders due to uncertain deliveries at their end !! Cancelled all This seems a sign at the moment that this company have money problems!!

Very slow! getting my order and no communication

The quality is always good

Over £300 worth of clothes left at side of house in the rain for days. No notification of delivery coming or that it had been left. Cardboard boxes ruined so not easy to do returns and paperwork illegible

Delivery times are too long! Customer service - waiting time on the phone to speak to a member is long, but helpful staff when you do get connected

Too many over embellished tops & sweaters

I ordered and paid for an item of clothing as a present for my Wife. I spent 15 mins waiting for someone to pick up the phone, only to be told "Yes, it is in stock, we'll get it out to you asap, it is due to our new computer system" I waited, then got emailed to confirm that I was getting a refund. Got a refund, then had to re-order it. My Wife is very unhappy that she did not receive the present that I had promised her. I replaced the order & paid for it! Let's hope that it arrives! To make matters worse, I only got a £20 refund for my inconvenience which I could not use when I went to reorder it. I am not happy and my Wife is even less happy with Peter Hahn

Wish I’d read previous reviews before ordering from this company for the first time. It’s over 5 weeks since I placed my order and item still not received. Very poor communication and customer service - the only communication I’ve had from the company is the initial confirmation of order & that they took the money from my account 2 weeks ago , all online updates say the order is ‘in dispatch’ (& has been for several weeks), there is no online tracking . Customer services were pleasant when I phoned them , but I had to wait 25 minutes before my call was answered, it is alleged that a new IT system is the cause of all the problems but I was told this went operational in April …. 6 months of delays, bad customer reviews and nothing’s been sorted really????? There is only a customer service / returns service operating in UK, all orders are dispatched from Germany ……….. my assumption is that they only get dispatched when there is a lorry or cargo load to be transported . Products they sell look great but I will never order from them again

You need to sort out your website. I have placed orders using Klarna. The orders were accepted only to be told later payment has failed. It took a lot of my time to finally get an explanation from customer service.

clothes excellent, slow to arrive. When they did arrive they were left outside in the rain consequently packaging was ruined

Still waiting for 3refunds in July.

Not to mislead customers by saying items are in stock when they are not. Then sending the item weeks later when they are no longer required necessitating its return. Until l receive my refund l have to suffer the daily onslaught of advertising before l can unsubscribe.

Need to improve delays on back orders & communication regarding status of orders

Poor delivery times and poor customer services

Two of us paid for separate orders on-line Two weeks later PH claimed that the each of the separate credit card payments were declined. These cards were still active

Delivery times bad, wait times to talk on the phone unacceptable as are response times to non delivery despite taking money.

Very slow delivery and no update for out of stock items

Because the goods have not arrived yet

Excellent quality but delivery takes a long time compared to other stores. Many of the Tops seem shorter so not any good for tall people.

When ordering they state the item is in stock but after payment they don’t deliver for months. When approaching customer services they don’t reply or take a long time to reply. I will never order from them again