peterhahn.co.ukReviews:
1,208 reviews in the last 12 months12,652 total reviews
Good
Top positive review
21 Feb 2024
Verified review
I have bought many, many items from Peter Hahn and enjoyed wearing them very much. Much of their stock is above my price range but careful searching through the Sale pages is often rewarding. It's been particularly good of late when an extra 30% was being deducted from the sale price. But now I learn that the firm is no longer to trade in GB and clothingI'm quite devastated by this
Read more
Top negative review
4 Jul 2023
Verified review
I would usually give five stars but recently I ordered 3 pairs of jeans. The website said that all were in stock. After some time waiting, I made a call and was told they were waiting for one pair. I hadn’t asked for them to be sent together so asked that the two in stock pairs be sent immediately. I waited another couple of weeks, nothing. I called again. They were still waiting for one pair but the two in stock had still not been sent. I cancelled the whole order. Something seems to be happening, we were unable to track the status of orders online. It will be a while before I order anything again
Read more
Reviews for peterhahn.co.uk
4 Jul 2023
Verified review
ordered items on 10 June and sill haven't received them, today is 4 July.
Report review
Answer by peterhahn.co.uk
4 Jul 2023
Thank you for your review. Please call us on 0800 054 2120 and we will confirm the status of your order with you. We apologise sincerely for the inconvenience caused. Kind regards, your PETER HAHN Team.
3 Jul 2023
Verified review
Would rather know of delay before I order and I understood no postage as printed on brochure I received. …
Would rather know of delay before I order. And I expected free ostage
Report review
Answer by peterhahn.co.uk
4 Jul 2023
Thank you for your review. Our IT team are working hard to ensure all stock levels are accurate for our customers. Please email us the details of your order and the voucher for your free delivery and we will ensure this is refunded for you. Kind regards, your PETER HAHN Team.
AF
Alison F.
Windsor
3 Jul 2023
Verified review
Slow and expensive
Report review
Answer by peterhahn.co.uk
3 Jul 2023
Hello and thank you for your review. Per our terms and conditions on our website, our delivery timescale is 8-10 working days as all goods are shipped from Germany. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
2 Jul 2023
Verified review
Overcharging by Peter Hahn
Ordered a jacket in April, over charged by Peter Hahn. I received an invoice stating the correct price but they charged me £99. Despite e mails and telephone calls I'm still waiting for my refund
Report review
Answer by peterhahn.co.uk
3 Jul 2023
Hello and thank you for your review. We are sorry to hear that you were overcharged. Of course we will rectify this for you; could you please contact us via email detailing "TRUSTED SHOPS REVIEW" within the subject so that we can filter through and action this quickly for you? We look forward to hearing from you. Kind regards, your PETER HAHN Team.
KB
Kitty B.
Scotland
2 Jul 2023
Verified review
Peter Han Declining service.…
Service from Peter Han has been seriously affected by their change in administration system recently. Their communication is very poor unlike in the past and I feel, as a retired Banker of 40 years experience in administration, they need too go back to their old excellent system.
Report review
Answer by peterhahn.co.uk
3 Jul 2023
Hello and thank you for your review. Sadly, the introduction of our new internal systems did lead to some teething issues, however our team has worked extremely hard to iron these out so that we can continue providing a great service for our valued customers. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
30 Jun 2023
Verified review
Placed my order many weeks ago and still not received it. Understand that there are some internal issues. Would appreciate being kept up-to-date!
Report review
Answer by peterhahn.co.uk
30 Jun 2023
Hello, thank you for your review. We are sorry to hear of your disappointment. Please email us at service@peterhahn.co.uk and we will be pleased to assist you further. Kind regards, your PETER HAHN Team.
29 Jun 2023
Verified review
I still have not received this jacket. Unbelievably poor communication and service.
Report review
Answer by peterhahn.co.uk
29 Jun 2023
Hello, thank you for your review. We are sorry to hear of your disappointment. Please email us at service@peterhahn.co.uk and we will be pleased to assist you further. Kind regards, your PETER HAHN Team.
29 Jun 2023
Verified review
Disappointing
Each time I order, I have to wait ages for an acknowledgement and then every order seems to take over a month to arrive. Compared with other mail order companies this is an unacceptable period of time. Very disappointing as I do like the products.
Report review
Answer by peterhahn.co.uk
29 Jun 2023
Hello and thank you for your review. We are sorry to hear that you are dissatisfied with our service. Following recent system changes, our delivery timescale was sadly extended due to teething issues within the new database. This however has now been rectified and parcels are now being delivered within our normal timescale of 8-10 working days. Please accept our apologies for the inconvenience caused. Kind regards, your PETER HAHN Team.
MW
Mellelle W.
London
29 Jun 2023
Verified review
Too many delays!
I ordered items on June 1 2023 and as yet they have not been received although they “were in stock” at time of ordering. Such delays are not uncommon with this company although this is the longest I have experienced. The company have still given no date of delivery. Pity because the goods are usually of good quality but the delays mean I tend now not to order goods from it.
Report review
Answer by peterhahn.co.uk
29 Jun 2023
Hello, thank you for your review. We are sorry to hear of your disappointment. Please email us at service@peterhahn.co.uk and we will be pleased to assist you further. Kind regards, your PETER HAHN Team.
CS
Caro S.
Ross
29 Jun 2023
Verified review
Unable to check delivery times is not helpful and delivery times are long.
Also, cannot see my order history now.
Report review
Answer by peterhahn.co.uk
29 Jun 2023
Hello, thank you for your review. We are sorry to hear of your disappointment. Please email us at service@peterhahn.co.uk and we will be pleased to assist you further. Kind regards, your PETER HAHN Team.
29 Jun 2023
Verified review
take too long in refunding returns . i have tracked a parcel they received it 13th June on refund to date.
Report review
Answer by peterhahn.co.uk
29 Jun 2023
Hello, thank you for your review. We are sorry to hear of your disappointment. Please email us at service@peterhahn.co.uk and we will be pleased to assist you further. Kind regards, your PETER HAHN Team.
28 Jun 2023
Verified review
Poor quality cotton jumper.
The quality of the cotton in this jumper was very poor. Very disappointing. Didn't really resemble the photos.
Report review
Answer by peterhahn.co.uk
29 Jun 2023
Hello and thank you for your review. We are sorry to hear you are dissatisfied with one of our garments. We kindly ask you to return this to us using the prepaid postage label included within your parcel and a full refund will be issued for you. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
28 Jun 2023
Verified review
Delivery is so slow….no notifications…
Delivery is so slow….no notifications to inform you what’s going on.
Refunds very slow….now you can’t access your account , to see what’s going on!
Report review
Answer by peterhahn.co.uk
28 Jun 2023
Hello, thank you for your review. We are sorry to hear of your disappointment. Please email us at service@peterhahn.co.uk and we will be pleased to assist you further. Kind regards, your PETER HAHN Team.
KD
KAYE D.
SHROPSHIRE
27 Jun 2023
Verified review
no show of orders, I have had to chase customer service to find out were my orders are from May, still not recived. I have been told a new system is being installed, all i can say it is taking a very long time, I can not even log on to my account.The UK base is blaming the Germany company.
Report review
Answer by peterhahn.co.uk
28 Jun 2023
Hello, thank you for your review. We are sorry to hear of your disappointment. Please email us at service@peterhahn.co.uk and we will be pleased to assist you further. Kind regards, your PETER HAHN Team.
27 Jun 2023
Verified review
No stars but only way to get to here. 2 cardigans ordered 30th May not received yet. 6th June account debted.
Now told no record of purchase.
Report review
Answer by peterhahn.co.uk
28 Jun 2023
Hello, thank you for your review. We are sorry to hear of your disappointment. Please email us at service@peterhahn.co.uk and we will be pleased to assist you further. Kind regards, your PETER HAHN Team.
26 Jun 2023
Verified review
Shoes ordered 29th may still have not got them and no communication, clothes are good but delivery times not
Report review
Answer by peterhahn.co.uk
26 Jun 2023
Thank you for your review. Please email us at service@peterhahn.co.uk and we will chase this further for you. We apologise sincerely for the delay at this time. Kind regards, your PETER HAHN Team.
26 Jun 2023
Verified review
Still waiting for order placed on 29 May 2023, only part received.
Given promises when chased which never come to fruition.
This has happened many times now, in stock when ordered, confirmation arrives but never see goods, so disappointing.
Report review
Answer by peterhahn.co.uk
26 Jun 2023
Thank you for your review. Please email us at service@peterhahn.co.uk and we will chase this further for you. We apologise sincerely for the delay at this time. Kind regards, your PETER HAHN Team.
25 Jun 2023
Verified review
Still not received the order. Nothing wrong with Peter Hahn products but the service is absolutely dreadful. The same every time I order. Why on earth does it take so long to dispatch an order? I am waiting for two orders at the present time.
Report review
Answer by peterhahn.co.uk
26 Jun 2023
Thank you for your review. Please email us at service@peterhahn.co.uk and we will chase this further for you. We apologise sincerely for the delay at this time. Kind regards, your PETER HAHN Team.
24 Jun 2023
Verified review
The delivery of items was very delayed because of systems issues. When invited to cancel I did so but then discovered one item was 'in processing' and couldn't be cancelled. It did eventually arrive. Communication was slow throughout. The item delivered is good quality and I would have liked to use them again but I will not be doing so as I cannot rely on when I might receive my items.
Report review
Answer by peterhahn.co.uk
26 Jun 2023
Hello, thank you for your review. After our recent delays in relation to technical issues, we are pleased to confirm that all deliveries and refunds are now being made in our usual timescale. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.