peterhahn.co.ukReviews

: 10,085Good

4.35

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certified since: 29/08/2013
updated on: 30/06/2022
peterhahn.co.uk is checked and certified according to the Trusted Shops quality criteria
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certified since: 29/08/2013
updated on: 30/06/2022
peterhahn.co.uk is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At peterhahn.co.uk, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more

Reviews for peterhahn.co.uk

1,642 verified reviews in the last 12 months

10,085 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


9 months ago
I have recently bought lots from Peter Hahn over the last few months - having ‘grown out of’ many items during lockdowns and also becoming fed up with shoddy quality from other suppliers. The clothes of the latter look fabulous in photographs on gorgeous models online but in reality the fabrics mostly turn out to be shoddy and unflattering. My Hahn purchases are the reverse - they look good, feel good, and are wearing well. Also having had too much experience of returning unwanted items to other suppliers, orders that were delivered crammed into horrible chunks of plastic, the Hahn packaging is brilliantly simple and elegant and could not be more customer friendly - thanks! Jacky Harrogate
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the most relevant critical review


5 months ago 
Wrong colour cardigan delivered. I sent it back the following day, enclosing an order for the red cardigan originally ordered and a cheque. I have received no confirmation that the parcel has been received or confirmation that a further order has been received and is being processed and an estimate of when I might receive the new order. This is routine for Peter Hahn. Other mail order firms provide a delivery date a few days beforehand. This enables the recipient to be at home . Parcels from Peter Hahn just arrive unannounced. This is a shame, as their clothes are lovely. I provide an email address, so communication would not be difficult.
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Reviews for peterhahn.co.uk

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(120)
(95)
 Verified review
Yesterday 
Im still waiting for item I ordered many weeks ago. I was told it would be delayed but payment has been taken from my account 1 week ago and still no delivery.
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Answer by peterhahn.co.uk
Just now
Thank you for your review. As stated in our T&C's all orders will take 8-10 working days to arrive from dispatch. Please email us at service@peterhahn.co.uk for your tracking information. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
 Verified review
2 days ago
My order took over a week to arrive. Too late for my holiday
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Answer by peterhahn.co.uk
Just now
Thank you for your review. As stated in our T&C's all orders will take 8-10 working days to arrive from dispatch. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
 Verified review
3 days ago
Lovely quality goods but delivery is ridiculous ordered a top on 30th May for a birthday present on 11th June was delivered 16th June !! Don’t think I’ll be ordering again
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Answer by peterhahn.co.uk
2 days ago
Thank you for your review. As stated in our T&C's all orders will take 8-10 working days to arrive from dispatch. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
 Verified review
3 days ago 
It took about three weeks for one of the two items to be delivered. I now see that it had to be dispatched from Germany, but wasn't at first aware of that. I am waiting for the second item, as the delivery date was repeatedly deferred. My e-mails to the firm were immediately and courteously dealt with. The quality of the first item and packaging were excellent.
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Answer by peterhahn.co.uk
2 days ago
Thank you for your review. As stated in our T&C's all orders will take 8-10 working days to arrive from dispatch. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
 Verified review
7 days ago
Seemed slow to deliver the order. But quality good.
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Answer by peterhahn.co.uk
7 days ago
Thank you for your review. As stated in our T&C's all orders will take 8-10 working days to arrive from dispatch. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
 Verified review
9 days ago
Delivery is a big problem. It takes too long to receive your order.
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Answer by peterhahn.co.uk
8 days ago
Thank you for your review. As stated in our T&C's all orders will take 8-10 working days to arrive from dispatch. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
 Verified review
11 days ago
The parcel arrived in a very poor state. Dreadful
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Answer by peterhahn.co.uk
10 days ago
Thank you for your review. We are ever so sorry to read this and we will pass your comments back to our courier which is Royal Mail. Please do accept our sincerest apologies. Kind regards, your PETER HAHN Team.
 Verified review
12 days ago
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 Verified review
12 days ago 
sent back because top looked completely different to picture
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 Verified review
13 days ago
Deliver the goods. Still waiting.
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Answer by peterhahn.co.uk
11 days ago
Thank you for your review. Please email us at service@peterhahn.co.uk so we can discuss his further. We hope to hear from you soon. Kind regards, your PETER HAHN Team.
 Verified review
16 days ago 
I don’t have anything to rate I ordered on the 18th of may and still have nothing supplier problem but why say they are avaliable at the point of ordering and then a couple of weeks later tell me they are not very dissapionted 🥲
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Answer by peterhahn.co.uk
15 days ago
Thank you for your review. We are very sorry about the delay on your order. We can confirm we are expecting further stock on 07/07/2022 and will prioritise your order for dispatch once the stock is received. Please be assured you have not been charged for this order yet. We apologise for any inconvenience caused. Kind regards, Your PETER HAHN Team.
 Verified review
17 days ago 
Delivery takes far too long
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Answer by peterhahn.co.uk
16 days ago
Thank you for your review. We are sorry to hear of the delay you experienced. Please be advised our standard delivery timescale is 8-10 working days, however out of stock items can take longer whilst we await delivery of further stock. If we can be of any further assistance, please email us at service@peterhahn.co.uk. Kind regards, your PETER HAHN Team.
 Verified review
17 days ago
Very slow delivery on certain items. Generally wait for delivery is disappointing. Range and attractive styling particularly in larger sizes is more limited than in the past. Sizing standard is not consistent across the producers. Free postage on returns and package are excellent. I am disappointed that recently I have found fewer clothes that appeal or fit satisfactorily when I receive them.
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Answer by peterhahn.co.uk
16 days ago
Thank you for your review. We are sorry to hear of the delay you experienced. Please be advised our standard delivery timescale is 8-10 working days, however out of stock items can take longer whilst we await delivery of further stock. Please be assured I have passed your valued feedback regarding sizing on to our Buying Team to help improve our service in the future. If we can be of any further assistance, please email us at service@peterhahn.co.uk. Kind regards, your PETER HAHN Team.
 Verified review
18 days ago
Peter Hahn has a policy of charging you when you place your order, whilst they is a delay in the goods arriving, which is unacceptable.
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Answer by peterhahn.co.uk
17 days ago
Thank you for your review. Please be assured we will not charge you until the order is dispatched, and only a pre-authorisation is performed at the point of purchase. No funds are debited from you until the point of dispatch. Kind regards, your PETER HAHN Team.
 Verified review
21 days ago
They don’t send to Guernsey, but took my order . Then nothing until I contacted a month later to find out they don’t deal with this island. Why I don’t know we have Royal Mail deliveries, what is there problem. The response I got was to contact them on Germany!
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Answer by peterhahn.co.uk
17 days ago
Thank you for your review. We are very sorry to advise that we have made the recent decision to cease deliveries to the Channel Islands or Ireland due to economic reasons. We understand this has caused you frustration and inconvenience, and we apologise sincerely for this. Kind regards, your PETER HAHN Team.
 Verified review
21 days ago
Ensure that the catalogue reflects items in stock or readily available
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Answer by peterhahn.co.uk
21 days ago
Thank you for your review. We prepare our catalogues weeks in advance from predictions we receive from our suppliers. Sadly from time to time, these are subject to delays but as we do not charge until we dispatch we will never charge you for unavailable stock. We apologise for any inconvenience caused. Kind regards, your PETER HAHN Team.
 Verified review
22 days ago
Lost my order, found it then lost my payment, numerous emails etc etc
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Answer by peterhahn.co.uk
22 days ago
Thank you for your review. Please email us on service@peterhahn.co.uk to discuss this further. Kind regards, your PETER HAHN Team.
 Verified review
23 days ago
One order wasn’t sent as you had a computer issue which I had to ring you to find out about. Next order wasn’t sent out as the item isn’t in stock- again I had to chase you and at no time did I receive an e mail telling me what was going on. I will receive the sandals in august ( end of the summer) or possibly not as you do t keep customers updated ! Very disappointing customer service
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Answer by peterhahn.co.uk
23 days ago
Thank you for your review. We are ever so sorry to read of this. We can confirm we will not charge you for the order until we receive the stock and should the item be further delayed we will email to advise you of this. We sincerely apologise for the disappointment caused on this occasion. Kind regards, your PETER HAHN Team.
 Verified review
24 days ago
Wrong items sent and also wrong size
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Answer by peterhahn.co.uk
24 days ago
Thank you for your review. We are ever so sorry to read of this mispick within our warehouse, please do return the item using the freepost label inside your parcel and on receipt of the return a full refund will be issued. Kind regards, your PETER HAHN Team.
 Verified review
25 days ago
Chased multiple times to find out where my order was. Was told it was on its way. Then they refunded the whole order because it had apparently been returned to sender. They did not tell me this until after several emails chasing. No reason why it was returned and did not offer to resend. Extremely poor service.
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Answer by peterhahn.co.uk
25 days ago
Thank you for your review. We are ever so sorry our Return department have issued the refund, typically we will always contact our customers to find out whether you would like the order refunding or resending. We sincerely apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.