peterhahn.co.ukReviews:
1,208 reviews in the last 12 months12,652 total reviews
Good
Top positive review
21 Feb 2024
Verified review
I have bought many, many items from Peter Hahn and enjoyed wearing them very much. Much of their stock is above my price range but careful searching through the Sale pages is often rewarding. It's been particularly good of late when an extra 30% was being deducted from the sale price. But now I learn that the firm is no longer to trade in GB and clothingI'm quite devastated by this
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Top negative review
4 Jul 2023
Verified review
I would usually give five stars but recently I ordered 3 pairs of jeans. The website said that all were in stock. After some time waiting, I made a call and was told they were waiting for one pair. I hadn’t asked for them to be sent together so asked that the two in stock pairs be sent immediately. I waited another couple of weeks, nothing. I called again. They were still waiting for one pair but the two in stock had still not been sent. I cancelled the whole order. Something seems to be happening, we were unable to track the status of orders online. It will be a while before I order anything again
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Reviews for peterhahn.co.uk
9 Jun 2023
Verified review
Delays in despatch were caused by new computer system but Peter Hahn did not communicate any information to the customer about this
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Answer by peterhahn.co.uk
9 Jun 2023
Thank you for your review. Due to an issue with our custom clearance we can confirm orders dispatched in May had to be relabeled at our German warehouse. We are working hard to dispatch orders in a timely manner and we apologise for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
4 Jun 2023
Verified review
Takes a long time for order to complete. Like variety, style and quality. Find voucher scheme most difficult to benefit from.
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Answer by peterhahn.co.uk
5 Jun 2023
Thank you for your review. Please be advised our standard delivery timescale is 8-10 working days as we dispatch from our German warehouse. At this time, we have just upgraded all our systems which has led to more teething problems than we anticipated. We are sorry to read you find our voucher scheme difficult - Please email us at service@peterhahn.co.uk so we can discuss this further with you. Kind regards, your PETER HAHN Team.
JE
Jacqui E.
Powys
28 Jul 2023
Verified review
Still waiting for part of my order from May. No updates from Peter Hahn. I have had to phone them to find out any information
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Answer by peterhahn.co.uk
28 Jul 2023
Hello, thank you for your review. We are sorry to hear you have not received part of your order. Please email us at service@peterhahn.co.uk and we will be pleased to assist you further. Alternatively contact us via telephone so we can assit you with your query, sorry for any inconviances caused Kind regards, your PETER HAHN Team.
25 Sept 2023
Verified review
clothes excellent, slow to arrive. When they did arrive they were left outside in the rain consequently packaging was ruined
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Answer by peterhahn.co.uk
26 Sept 2023
Thank you for your review. Please direct your comment about the packaging being left outside to Royal Mail as this was who delivered your order. We have a contract where they should leave you a red calling card and take your parcel to your local depot. We apologise sincerely for the inconvenience. Kind regards, your PETER HAHN Team.
18 Jul 2023
Verified review
The speed of delivery could be improved. Also emails should be
sent if there is going to be a delay in completing the order.
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Answer by peterhahn.co.uk
20 Jul 2023
Thank you for your review. Our deliveries take 8-10 working days as we dispatch from our German warehouse. Our IT team are working hard to send automatic updates when an item is out of stock. We apologise sincerely for the inconvenience caused. Kind regards, your PETER HAHN Team.
IW
Ileana W.
West Midlands
8 Jul 2023
Verified review
Customer service and delivery
Customer service. Long delays in receiving goods. I know there have been problems with computers but that was some time ago.
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Answer by peterhahn.co.uk
10 Jul 2023
Thank you for your review. Please be advised we are still working tirelessly on our new system to try and make our customers shopping experience. Please contact us via service@peterhahn.co.uk so we can resolve your query. Kind regards, Your PETER HAHN Team.
BA
Barbara A.
Dorset
28 May 2023
Verified review
Too many catalogs sent. Too many confusing discounts and offers which never seem to work. Orders take a ling time to arfive.
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11 Aug 2023
Verified review
Cant see what you ordered and dont know when its despatched. The customer area on the website leaves alot to be disired.
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Answer by peterhahn.co.uk
14 Aug 2023
Thank you for your review, We are sorry to hear you have not received your order please contact us on 0800 0542120 so we can assist you further with your query alternatively contact us via email at service@peterhahn.co.uk so we can look at the status of your order, We look forward to hearing from you Kind Regards, Your PETER HAHN Team.
JO
Janet O.
Birmingham
23 Dec 2023
Verified review
Excellent staff, excellent products but delivery times hopeless, can you not offer a faster delivery at a higher price?
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Answer by peterhahn.co.uk
27 Dec 2023
Thank you for your review, As per our terms and conditions our delivery time scale is 8-10 working days from the date of disptach for delivery unfortunately we are unable to offer a quicket delivery service if you would like any further information do not hesitate to contact us at service@peterhahn.co.uk and one of our friendly agents would be morw than happy to assist you further Kind Regards, Your PETER HAHN Team.
15 Sept 2023
Verified review
Delivery was slow and refund was slow - having said that, thank you for including a refund of my original postage.
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Answer by peterhahn.co.uk
18 Sept 2023
Thank you for your review. We are sorry you think our delivery time scale is to long, Stock permitting orders should arrive within 8-10 working days. Our phone lines are busy at present, however you can contact us by email at service@peterhahn.co.uk and we will be pleased to assist you further. Kind regards, your PETER HAHN Team.
CS
Caro S.
Ross
29 Jun 2023
Verified review
Unable to check delivery times is not helpful and delivery times are long.
Also, cannot see my order history now.
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Answer by peterhahn.co.uk
29 Jun 2023
Hello, thank you for your review. We are sorry to hear of your disappointment. Please email us at service@peterhahn.co.uk and we will be pleased to assist you further. Kind regards, your PETER HAHN Team.
SS
sonia s.
nottingham
2 Sept 2023
Verified review
I like their range of clothes, but OH , their delivery. Lasts two purchases have been over a month to deliver.
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Answer by peterhahn.co.uk
5 Sept 2023
Thank you for your review. We apologise for the delay in delivery, stock permitting orders should arrive within 8-10 working days, please email us at service@peterhahn.co.uk for any updates. Kind regards, your PETER HAHN Team.
MS
Mary S.
Leics
3 Jun 2023
Verified review
Order not received, nearly a month since I put order into them. They said on 21st May it would be with me soon.
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Answer by peterhahn.co.uk
5 Jun 2023
Thank you for your review. Please be advised our standard delivery timescale is 8-10 working days as we dispatch from our German warehouse. At this time, we have just upgraded all our systems which has led to more teething problems than we anticipated. Please be assured we are working hard to dispatch all orders in a timely manner, and you will receive an email notification your order is in transit, should we hold your email address. Please accept our sincerest apologies for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
28 Jun 2023
Verified review
Poor quality cotton jumper.
The quality of the cotton in this jumper was very poor. Very disappointing. Didn't really resemble the photos.
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Answer by peterhahn.co.uk
29 Jun 2023
Hello and thank you for your review. We are sorry to hear you are dissatisfied with one of our garments. We kindly ask you to return this to us using the prepaid postage label included within your parcel and a full refund will be issued for you. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
26 Jun 2023
Verified review
Shoes ordered 29th may still have not got them and no communication, clothes are good but delivery times not
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Answer by peterhahn.co.uk
26 Jun 2023
Thank you for your review. Please email us at service@peterhahn.co.uk and we will chase this further for you. We apologise sincerely for the delay at this time. Kind regards, your PETER HAHN Team.
25 Aug 2023
Verified review
The long wait before you get what you ordered. I ordered sandals early July, still no sign of them.
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Answer by peterhahn.co.uk
29 Aug 2023
Thank you for your review, We are sorry to hear you have not received delivery for your sandals yet Please contact us on 0800 0542120 so we can assist you in checking the status of your order alternatively contact us via email at serrvice@peterhahn.co.uk we kindly ask you to include Trusted shops in the subject title of your email and we can filter these and work them accordingly, We look forward to hearing from you, We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
JR
Jean R.
Norwich
25 Oct 2023
Verified review
To slow in returning cash!
T
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Answer by peterhahn.co.uk
25 Oct 2023
Thank you for your review, We are sorry to hear you refund took longer than usual we have had delays in relation to processing refunds due to the new system we have implemented, If you can still not locate your refund please contact us on 0800 0542120 so we can do an internal investiagtion to locate your refund, We look forward to hearing from you, Kind Regards Your PETER HAHN Team.
22 Dec 2023
Verified review
Good quality clothes but standard delivery is much much slower than any other company I use.
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Answer by peterhahn.co.uk
22 Dec 2023
hank you for your review, We are sorry delivery for your order took longer than usual, We can confirm our delivery time scale is 8-10 working days from the date of dispatch as stated in our terms and conditions. Kind Regards, Your PETER HAHN Team.
4 Dec 2023
Verified review
Goods quality great Del questionable
Goods quality great - commications over delivery detail limited and slow
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Answer by peterhahn.co.uk
6 Dec 2023
Thank you for your review, We are sorry to hear you parcel took longer than expected to arrive as per our terms and conditions our delivery time scale is 8-10 working days from the date of dispatch, If you need any further assistance do not hesitate to contact us on 0800 0542120 and one of our friendly agents would be more than happy to assist you Kind Regards, Your PETER HAHN Team.
1 Dec 2023
Verified review
Refunds for returns
Had a problem getting a refund or returned goods earlier this year
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Answer by peterhahn.co.uk
5 Dec 2023
Thank you for your review, We are sorry to hear you may not have received your refund in time, Please contact us on 0800 0542120 so we can investigate this query for you alternatively contact us via email at service@peterhahn.co.uk and put TRUSTED SHOPS as the subject so we can filter through and locate your email, We look forward to hearing from you we sincerely apologise for the inconvenience caused to you on this occasion Kind Regards, Your PETER HAHN Team.