peterhahn.co.ukReviews

: 10,085Good

4.35

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certified since: 29/08/2013
updated on: 30/06/2022
peterhahn.co.uk is checked and certified according to the Trusted Shops quality criteria
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certified since: 29/08/2013
updated on: 30/06/2022
peterhahn.co.uk is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At peterhahn.co.uk, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more

Reviews for peterhahn.co.uk

1,642 verified reviews in the last 12 months

10,085 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


9 months ago
I have recently bought lots from Peter Hahn over the last few months - having ‘grown out of’ many items during lockdowns and also becoming fed up with shoddy quality from other suppliers. The clothes of the latter look fabulous in photographs on gorgeous models online but in reality the fabrics mostly turn out to be shoddy and unflattering. My Hahn purchases are the reverse - they look good, feel good, and are wearing well. Also having had too much experience of returning unwanted items to other suppliers, orders that were delivered crammed into horrible chunks of plastic, the Hahn packaging is brilliantly simple and elegant and could not be more customer friendly - thanks! Jacky Harrogate
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the most relevant critical review


5 months ago 
Wrong colour cardigan delivered. I sent it back the following day, enclosing an order for the red cardigan originally ordered and a cheque. I have received no confirmation that the parcel has been received or confirmation that a further order has been received and is being processed and an estimate of when I might receive the new order. This is routine for Peter Hahn. Other mail order firms provide a delivery date a few days beforehand. This enables the recipient to be at home . Parcels from Peter Hahn just arrive unannounced. This is a shame, as their clothes are lovely. I provide an email address, so communication would not be difficult.
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Reviews for peterhahn.co.uk

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(120)
(95)
 Verified review
22 days ago
Lost my order, found it then lost my payment, numerous emails etc etc
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Answer by peterhahn.co.uk
22 days ago
Thank you for your review. Please email us on service@peterhahn.co.uk to discuss this further. Kind regards, your PETER HAHN Team.
 Verified review
13 days ago
Deliver the goods. Still waiting.
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Answer by peterhahn.co.uk
10 days ago
Thank you for your review. Please email us at service@peterhahn.co.uk so we can discuss his further. We hope to hear from you soon. Kind regards, your PETER HAHN Team.
 Verified review
3 months ago 
Have to wait a long time for deliveries. All three items I ordered have come separately - still waiting for one! I was notified, but that doesn’t help when you are going on holiday. Reluctant to place any more orders. Also, I am inundated by numerous catalogues. Is this really necessary?
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Answer by peterhahn.co.uk
2 months ago
Thank you for your review. We are sorry to hear that you are disappointed with our service. Please contact our team at service@peterhahn.co.uk or call us on 0800 054 2120 if you wish to discuss this further. Kind regards, Your PETER HAHN Team.
 Verified review
1 month ago
My reason for the low star rating is mainly due to the delay in receiving the sandals. Unfortunately they did not fit so I have had to return them. They were both too wide and came up too high at the heel and we’re uncomfortable at my ankle.
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Answer by peterhahn.co.uk
1 month ago
Thank you for your review. We are ever so sorry for the delay in receiving these, however please do use the free return label inside your parcel and within 7-14 working days a full refund will be issued on receipt of the return. Kind regards, your PETER HAHN Team.
 Verified review
2 months ago
I ordered garments on the phone. They said they were in stock. I never received them and apparently Germany cancelled them. No one let me know it wasn’t until I phoned that I was informed. The operator was very apologetic.
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Answer by peterhahn.co.uk
2 months ago
Thank you for your review. We are sorry to hear that you are disappointed with our service. Please contact our team at service@peterhahn.co.uk or call us on 0800 054 2120 if you wish to discuss this further. Kind regards, Your PETER HAHN Team.
 Verified review
1 month ago
Their delivery times are slightly faster than they were but still too long. Other companies deliver certainly within the week - Why would one choose to wait for 3 maybe 4 weeks ?
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Answer by peterhahn.co.uk
1 month ago
Thank you for your review. Stock permitting, all deliveries will take 8-10 working days via our courier which is Royal Mail. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
 Verified review
2 months ago
I'm still waiting for an order I placed weeks ago and now the delivery date of 5 May has been pushed to 20 May which I only found out by logging into my account. Very poor.
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Answer by peterhahn.co.uk
2 months ago
Thank you for your review. We are sorry to hear that you are disappointed with our service. Please contact our team at service@peterhahn.co.uk or call us on 0800 054 2120 if you wish to discuss this further. Kind regards, Your PETER HAHN Team.
 Verified review
2 months ago
Delivery times need to be improved order was in stock but still took 10 days to arrive My refund took over a week to be applied
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 Verified review
1 month ago
Give customers more control over their data, saying it's a US site and asking us to do the work is NOT satisfactory in 2022
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Answer by peterhahn.co.uk
1 month ago
Thank you for your review. Please do email us at service@peterhahn.co.uk should you wish to discuss our website further. Kind regards, your PETER HAHN Team.
 Verified review
1 month ago
Deliveries are too slow. I go away frequently so often cannot place an order knowing it will not arrive in time.
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Answer by peterhahn.co.uk
1 month ago
Thank you for your review. Stock permitting, all orders will take 8-10 working days too arrive. We apologise for any inconvenience caused. Kind regards, your PETER HAHN Team.
 Verified review
2 months ago
Just my personal opinion on the value of the item which if I’d paid full price for would have been too expensive
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Answer by peterhahn.co.uk
2 months ago
Thank you for your review. We are sorry to read of this, please do be advised if you wish to return the item we will issue a full refund within 7-14 working days from the date you send the parcel back. If you require another prepaid Royal Mail return label please email us at service@peterhahn.co.uk with your request. We apologise for any inconvenience caused. Kind regards, your PETER HAHN Team.
 Verified review
2 months ago 
I don't know why it took so long for the delivery it is usually so quick.
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Answer by peterhahn.co.uk
2 months ago
Thank you for your review. We are sorry to hear that you are disappointed with our service. Please contact our team at service@peterhahn.co.uk or call us on 0800 054 2120 if you wish to discuss this further. Kind regards, Your PETER HAHN Team.
 Verified review
3 months ago
Late dispatch .
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Answer by peterhahn.co.uk
2 months ago
Thank you for your review. We are sorry to hear that you are disappointed with our service. Please contact our team at service@peterhahn.co.uk or call us on 0800 054 2120 if you wish to discuss this further. Kind regards, Your PETER HAHN Team.
 Verified review
1 month ago
Twice now I have had to send back items as they were not as shown on the web site. There were not up to Peter Hahn’s usual standard. Refunds came without problems. They must have known they were substandard.
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Answer by peterhahn.co.uk
1 month ago
Thank you for your review. We are so sorry the quality was not up to usual standard, please do email us at service@peterhahn.co.uk should you wish to discuss this further. We sincerely apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
 Verified review
2 months ago
Long wait for delivery. No confirmation when refund has been made on returned item. UK contacts give speculative and concerning reason for problem delivery which is then found to be incorrect.
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Answer by peterhahn.co.uk
2 months ago
Thank you for your review. Stock permitting deliveries will take 8-10 working days. We apologise for the delay on some items please do email us at service@peterhahn.co.uk and we will be happy to update you further. Kind regards, your PETER HAHN Team.
 Verified review
2 months ago
Incredibly slow service. The culottes I ordered took 3 weeks to arrive. I didn’t like them and returned them the same day. The refund appeared a week later.
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Answer by peterhahn.co.uk
2 months ago
Thank you for your review. We are sorry to hear that you are disappointed with our service. Please contact our team at service@peterhahn.co.uk or call us on 0800 054 2120 if you wish to discuss this further. Kind regards, Your PETER HAHN Team.
 Verified review
2 months ago
1 month since order , still no delivery, no response to any of our emails, the worst company ever.
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Answer by peterhahn.co.uk
2 months ago
Thank you for your review. We are pleased to confirm your order was dispatched from Germany on 29/04/2022. Please allow 8-10 working days for delivery. You can track your order by following this Royal Mail link: https://www.royalmail.com/track-your-item#/tracking-results/JD450836021GB. We apologise for the delay and any inconvenience caused to you. If we can be of any further assistance, please get in touch. Kind regards, your PETER HAHN Team.
 Verified review
1 month ago
no news re my order still have not received goods and all I get is endless glossy catalogues
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Answer by peterhahn.co.uk
1 month ago
Thank you for your review. Your order was dispatched from our German warehouse on the 20/05/2022 and delivery will take 8-10 working days. Kind regards, your PETER HAHN Team.
 Verified review
2 months ago
Cannot review until I have received my order.
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Answer by peterhahn.co.uk
2 months ago
Thank you for your review. Please see your tracking here - https://www.royalmail.com/portal/rm/track?trackNumber=JD450844442GB Your order reached the Greenford MC yesterday and will be out for delivery this week. We hope this helps and we thank you for your patience. Kind regards, your PETER HAHN Team.
 Verified review
1 month ago
My order has not arrived.
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Answer by peterhahn.co.uk
1 month ago
Thank you for your review. Please email us at service@peterhahn.co.uk so we can chase this further for you. We hope to hear from you soon. Kind regards, your PETER HAHN Team.