peterhahn.co.ukReviews:
1,227 reviews in the last 12 months12,652 total reviews
Good
Top positive review
21 Feb 2024
Verified review
I have bought many, many items from Peter Hahn and enjoyed wearing them very much. Much of their stock is above my price range but careful searching through the Sale pages is often rewarding. It's been particularly good of late when an extra 30% was being deducted from the sale price. But now I learn that the firm is no longer to trade in GB and clothingI'm quite devastated by this
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Top negative review
4 Jul 2023
Verified review
I would usually give five stars but recently I ordered 3 pairs of jeans. The website said that all were in stock. After some time waiting, I made a call and was told they were waiting for one pair. I hadn’t asked for them to be sent together so asked that the two in stock pairs be sent immediately. I waited another couple of weeks, nothing. I called again. They were still waiting for one pair but the two in stock had still not been sent. I cancelled the whole order. Something seems to be happening, we were unable to track the status of orders online. It will be a while before I order anything again
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Reviews for peterhahn.co.uk
28 Jul 2023
Verified review
Ordered a Dress, they only had my size, had confirmation and was told things were taking longer to process at the moment, then never heard anything for a month. Contacted them and their reply was that they they have cancelled the order, not impressed.
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Answer by peterhahn.co.uk
31 Jul 2023
Thank you for your review, We are sorry to hear we were unable to supply the item you ordered, We do stock similar items on our website at www.peterhahn.co.uk alternatively contact us on 0800 0542120 we would be more than happy to assist you , We look forward to hearing from you Kind Regards, Your PETER HAHN Team.
23 Jun 2023
Verified review
The order was delayed, and then they claimed they couln't get access to deliver it on Sat 17 June.
I paid £2.99 for them to re-deliver on Monday 19 June, but I see no evidence that they attempted redelivery on that date, and still do not have my order
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Answer by peterhahn.co.uk
23 Jun 2023
Hello Gill, thank you for your review. It sounds like the notification received regarding access was not associated with a parcel from us. We only use Royal Mail for our deliveries and they will never ask for money for a redelivery. We would recommend getting in touch with your bank to settle the issue further. Please email us at service@peterhahn.co.uk with your details and we will chase this further for you. We apologise sincerely for the delay at this time. Kind regards, your PETER HAHN Team.
11 Jul 2023
Verified review
Poor communication
Ordered and paid for items, due to a glitch on their site payment never went through - rang and completed payment again then 4 weeks later after me contacting them was told that items were no longer available. No contact at all. Very disappointed.
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Answer by peterhahn.co.uk
13 Jul 2023
Thank you for your review. We are sorry your items were not available when we received the payment. The order can be replaced at any time when we receive further stock. We apologise sincerely for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
29 Jun 2023
Verified review
Disappointing
Each time I order, I have to wait ages for an acknowledgement and then every order seems to take over a month to arrive. Compared with other mail order companies this is an unacceptable period of time. Very disappointing as I do like the products.
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Answer by peterhahn.co.uk
29 Jun 2023
Hello and thank you for your review. We are sorry to hear that you are dissatisfied with our service. Following recent system changes, our delivery timescale was sadly extended due to teething issues within the new database. This however has now been rectified and parcels are now being delivered within our normal timescale of 8-10 working days. Please accept our apologies for the inconvenience caused. Kind regards, your PETER HAHN Team.
26 Jun 2023
Verified review
Still waiting for order placed on 29 May 2023, only part received.
Given promises when chased which never come to fruition.
This has happened many times now, in stock when ordered, confirmation arrives but never see goods, so disappointing.
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Answer by peterhahn.co.uk
26 Jun 2023
Thank you for your review. Please email us at service@peterhahn.co.uk and we will chase this further for you. We apologise sincerely for the delay at this time. Kind regards, your PETER HAHN Team.
25 Jun 2023
Verified review
Still not received the order. Nothing wrong with Peter Hahn products but the service is absolutely dreadful. The same every time I order. Why on earth does it take so long to dispatch an order? I am waiting for two orders at the present time.
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Answer by peterhahn.co.uk
26 Jun 2023
Thank you for your review. Please email us at service@peterhahn.co.uk and we will chase this further for you. We apologise sincerely for the delay at this time. Kind regards, your PETER HAHN Team.
SS
sally s.
Penarth
31 May 2023
Verified review
I still have not received my parcel from Peter Hahn. According to my email it was posted on 22nd May 2023 and the money was taken out of my account on the 21st May 2023. Please can you tell me when I will receive it.
Many thanks Sally Spencer
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Answer by peterhahn.co.uk
1 Jun 2023
Thank you for your review.
We understand and share your frustration. Unfortunately, due to a major system change, we have encountered unexpected technical issues that we are working on at full speed almost around the clock.
Rest assured that we are doing everything in our power to get your refund/delivery to you as soon as possible. If you have provided us with an email address we will update you as soon as your order/refund has been processed or if you haven’t we can add this now for you.
On behalf of Peter Hahn, we would like to sincerely apologise to you!
GH
Gabrielle H.
London
2 Jun 2023
Verified review
Service is far, far too slow & response to this is rather lacking.
This has caused me inconvenience & frustration.
After being a regular customer I doubt very much that I will continue.The quality does not always match the cost either.
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Answer by peterhahn.co.uk
2 Jun 2023
Thank you for your review.
We understand and share your frustration. Unfortunately, due to a major system change, we have encountered unexpected technical issues that we are working on at full speed almost around the clock.
Rest assured that we are doing everything in our power to get your refund/delivery to you as soon as possible, however it is with regret that we cannot provide an accurate delivery date at this time. If you have provided us with an email address we will update you as soon as your order/refund has been processed or if you haven’t we can add this now for you.
On behalf of Peter Hahn, we would like to sincerely apologise to you!
LB
Liz B.
North Kent
24 Jul 2023
Verified review
No update on my order and did not respond to my email enquiry afterseveral days of waiting. Finally phoned for a second time and after a 30 minute wait I was told there was no stock. I felt very let down by the lack of communication.
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Answer by peterhahn.co.uk
25 Jul 2023
Thank you for your review. We are so sorry to read your order did not arrive. Our IT team are working on our technical issues so automatic emails and letters regarding stock will be sent once more to our customers. We are sorry we did not contact you on this occasion, please be assured we are working hard to offer a better service to our customers once more. If you wish to discuss further please email us at service@peterhahn.co.uk. Kind regards, your PETER HAHN Team.
9 Jun 2023
Verified review
No sign of items ordered on 12th May
I ordered items worth over £400 on 12th May. No sign of them arriving.
An apology that there is a delay with all current items out for delivery with a voucher was sent out to all shoppers.
I have had no further news about items
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Answer by peterhahn.co.uk
9 Jun 2023
Thank you for your review. Due to an issue with our custom clearance we can confirm orders dispatched in May had to be relabeled at our German warehouse. We are working hard to dispatch orders in a timely manner and we apologise for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
5 Jun 2023
Verified review
Unacceptable wait on the phone. Failure to deliver when stated. Did not get in contact to explain delay. Systems not up to the task. Will not use them again,
Pity as some of the brands they offer are good in themselves.
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Answer by peterhahn.co.uk
6 Jun 2023
Thank you for your review. We have just implemented a messaging service on our phone line to explain we are exeptionally busy at present and we apologise should your call not be answered immediately. At this time, we have just upgraded all our systems which has led to more teething problems than we anticipated. Please be assured we are working hard to dispatch all orders in a timely manner, and you will receive an email notification your order is in transit, should we hold your email address. Please accept our sincerest apologies for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
20 Jun 2023
Verified review
Waited over 6 weeks still no delivery and no contact with the company unless I ring ......absolutely appalling. Will never use or recommend to shop at Peter Hann May I add they took my money 6 weeks ago absolute disgraceful
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Answer by peterhahn.co.uk
21 Jun 2023
Thank you for your review. Please email us at service@peterhahn.co.uk and we will chase this further for you. We apologise sincerely for the delay at this time. Kind regards, your PETER HAHN Team.
26 Sept 2023
Verified review
You need to sort out your website. I have placed orders using Klarna. The orders were accepted only to be told later payment has failed. It took a lot of my time to finally get an explanation from customer service.
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Answer by peterhahn.co.uk
27 Sept 2023
Thank you for your review. Please be politely advised here at PETER HAHN we only accept Visa/Mastercard/Cheques as payments. Unfortunately Klarna is not available as a payment option at this time. We apologise sincerely for the inconvenience caused. Kind regards, your PETER HAHN Team
12 Jun 2023
Verified review
I placed an order on May 11th for £535.55 ( including p&p ).
These 2 dresses have never arrived .
I did speak with one of your assistants who said all I could do was wait.
I am very concerned.
Please sort this out.
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Answer by peterhahn.co.uk
13 Jun 2023
Thank you for your review. We are sorry to read the order has not yet been received. Please email us at service@peterhahn.co.uk so we can email you your Royal Mail tracking link. Kind regards, your PETER HAHN Team.
2 Jun 2023
Verified review
I placed an order on May 5th and have had no word of its impending arrival, other than a generic email apologising for slow service and offering a discount if I spend another £75!
Abyssmal, - I shan't order again.
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Answer by peterhahn.co.uk
5 Jun 2023
Thank you for your review. Please be advised our standard delivery timescale is 8-10 working days as we dispatch from our German warehouse. At this time, we have just upgraded all our systems which has led to more teething problems than we anticipated. Please be assured we are working hard to dispatch all orders in a timely manner, and you will receive an email notification your order is in transit, should we hold your email address. Please accept our sincerest apologies for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
19 Sept 2023
Verified review
Very poor delivery times and poor customer service
When ordering they state the item is in stock but after payment they don’t deliver for months. When approaching customer services they don’t reply or take a long time to reply. I will never order from them again
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Answer by peterhahn.co.uk
20 Sept 2023
Thank you for your review. Goods should be delivered within 8-10 working days, if you have not received the order please contact us at service@peterhahn.co.uk so we can investigate the relevant tracking to see what the status of the parcel is. At present we are continually working alongside our Head Office to try and improve customers experiences and we will of course feedback your comments. We apologise sincerely for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
2 Jun 2023
Verified review
Poor service
I order this item of clothing on 5th May. The transaction appeared on my credit card account nearly 2 weeks ago, I have contacted Peter Hahn twice but the item has still not been delivered! It is now 2nd June.
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Answer by peterhahn.co.uk
2 Jun 2023
Thank you for your review.
We understand and share your frustration. Unfortunately, due to a major system change, we have encountered unexpected technical issues that we are working on at full speed almost around the clock.
Rest assured that we are doing everything in our power to get your refund/delivery to you as soon as possible, however it is with regret that we cannot provide an accurate delivery date at this time. If you have provided us with an email address we will update you as soon as your order/refund has been processed or if you haven’t we can add this now for you.
On behalf of Peter Hahn, we would like to sincerely apologise to you!
29 Sept 2023
Verified review
Over £300 worth of clothes left at side of house in the rain for days. No notification of delivery coming or that it had been left. Cardboard boxes ruined so not easy to do returns and paperwork illegible
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Answer by peterhahn.co.uk
24 Oct 2023
Thank you for your review, this is not the service that we pay Royal Mail for and we will be investigating this with them.
We do apologise that, due to current technical issues, some customers are not receiving the emails that we usually send out one a parcel reached the Royal Mail to advise that the parcel is almost with them and to allow tracking. We are working hard to get this fixed as quickly as we can.
We look forward to hearing from you again soon, Kind Regards, Your PETER HAHN Team.
16 Jun 2023
Verified review
Placed an order on 18th May 2023. As of 16th June order has not arrived. No information from the company as to when my order will despatched or even if I’ll ever receive it. Appalling customer service
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Answer by peterhahn.co.uk
19 Jun 2023
Hello, thank you for your review. After our recent delays in relation to technical issues, we are pleased to confirm that all deliveries and refunds are now being made in our usual timescale. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
4 Jul 2023
Verified review
No information about the ridiculously long lead time from placement of order - over 1 month - to delivery, and then no feedback on returns - over 2 weeks since returning items. All very very slow.
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Answer by peterhahn.co.uk
5 Jul 2023
Hello Claudia, thank you for your review. Following recent system changes, we ran into a few teething issues during implementation and this sadly had an effect on all areas of our business. Please be assured that our team are working tirelessly to iron out any issues to ensure we can continue to provide excellent service to our valued customers in the future. Please accept our apologies for the inconvenience caused. Kind regards, your PETER HAHN Team.