peterhahn.co.ukReviews:
1,213 reviews in the last 12 months12,652 total reviews
Good
Top positive review
21 Feb 2024
Verified review
I have bought many, many items from Peter Hahn and enjoyed wearing them very much. Much of their stock is above my price range but careful searching through the Sale pages is often rewarding. It's been particularly good of late when an extra 30% was being deducted from the sale price. But now I learn that the firm is no longer to trade in GB and clothingI'm quite devastated by this
Read more
Top negative review
4 Jul 2023
Verified review
I would usually give five stars but recently I ordered 3 pairs of jeans. The website said that all were in stock. After some time waiting, I made a call and was told they were waiting for one pair. I hadn’t asked for them to be sent together so asked that the two in stock pairs be sent immediately. I waited another couple of weeks, nothing. I called again. They were still waiting for one pair but the two in stock had still not been sent. I cancelled the whole order. Something seems to be happening, we were unable to track the status of orders online. It will be a while before I order anything again
Read more
Reviews for peterhahn.co.uk
11 Jan 2024
Verified review
Great clothes just delivery to uk takes a while and Peter Hahn branded shirts are small fitting.
Report review
28 Dec 2023
Verified review
Pleased with most of my purchases. Some I find pricey, so unable to buy as often as I would like.
Report review
CE
7 Jan 2024
Verified review
Report review
3 Jan 2024
Verified review
Report review
2 Jan 2024
Verified review
Please reimburse my money for a jumper that was not suitable. This is not the first time I have had to ring customer services to ask where the payment is. It has made me feel I do not want to shop with Peter Hahn again. Other companies are far better at refunding customers-you are the worst, by far.
Report review
Answer by peterhahn.co.uk
4 Jan 2024
Thank you for your review, We are very sorry to hear you have not yet received your refund as of yet please contact us on 0800 0542120 and one of our friendly agents would be more than happy to assist you with your query alternatively contact us vioa email at service@peterhahn.co.uk and use TRUSTED SHOPS as the subject so we can filter through and locate your email, We look forward to hearing from you Kind Regards, Your PETER HAHN Team.
MG
mary g.
SCUNTHORPE
1 Jan 2024
Verified review
Customer service lied said my order had been sent out they couldn't even find my account or my name and address no apologies if I hadn't have spent an hour on the phone I would still be waiting for my order .It was a gift but to late to post off .The goods ok when they finally arrive .But the truth works for me
Report review
Answer by peterhahn.co.uk
2 Jan 2024
Thank you for your review, We are very sorry to hear you have had a bad experiance at PETER HAHN and your order took longer than expected to arrive, Please contact us on 0800 0542120 so we can investigate this query for you in more depth and provide more training for our staff if needed alternatively contact us vai email at service@peterhahn.co.uk and use TRUSTED SHOPS as the subject so we can locate your email we look forward to hearing from you Kind Regards, Your PETER HAHN Team.
26 Dec 2023
Verified review
I have been waiting nearly 4weeks for an item to be delivered and have now been told that it's out of stock and won't be delivered until we'll after Christmas. If it's not in stock I should have been told at the point of ordering.
Report review
Answer by peterhahn.co.uk
27 Dec 2023
Thank you for your review, we are sorry to hear your order took longer than expected to arrive. Please contact us on 0800 054 2120 and one of our friendly agents would be more than happy to assist you alternatively contact us via email at service@peterhahn.co.uk and put TRUSTED SHOPS as the subject so we can locate your email, We apologise for any inconvenience caused Kind Regards, Your PETER HAHN Team.
12 Jan 2024
Verified review
OUT OF STOCK ITEMS / VERY SLOW DELIVERY
Dont put out of stock items as being for sale before christmas, and dont tell customers an order will arrive by christmas only to arrive on 10th january.
Report review
Answer by peterhahn.co.uk
12 Jan 2024
Thank you for your review, we are sorry to hear that your order came later than expected, please contact us on 0800 054 2120 or or via email at service@peterhahn.co.uk so we can investigate this for you. Kind Regards, The PETER HAHN Team.
3 Jan 2024
Verified review
I've been waiting too long for orders to arrive.
I would like for returns to be acknowledged at least within a couple of days.
Report review
Answer by peterhahn.co.uk
4 Jan 2024
Thank you for your review, We are very sorry to hear you order took longer than usual to arrive please contact us on 0800 0542120 and one of our agents would be more than happy to assist you and give you any information regarding refunds or any outstanding orders alternatively contact us via email at service@peterhahn.co.uk and use TRUSTED SHOPS as the subject so we can locate your email and investigate your query, We loom forward to hearing from you Kind Regards, Your PETER HAHN Team.
29 Dec 2023
Verified review
non existent customer service
product OK
Customer service when there is an issue is useless
Report review
Answer by peterhahn.co.uk
30 Dec 2023
Hello, thank you for your review. We are sorry to hear of your disappointment regarding our service. Please contact our customer service team directly at service@peterhahn.co.uk with the specific details of your issue and we will be happy to look into that further for you. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
SS
Sylvia S.
Rye
30 Dec 2023
Verified review
I have not received either item.
Report review
Answer by peterhahn.co.uk
30 Dec 2023
Hello, thank you for your review. We are sorry to hear you have not received your order. Please email us at service@peterhahn.co.uk and we will be pleased to assist you further. Alternatively contact us via telephone so we can assist you with your query, sorry for any inconvenience caused Kind regards, your PETER HAHN Team.
8 Jan 2024
Verified review
Goods have still not arrived although ordered 3 days short of a month ago.
Goods have still not arrived 3
Report review
Answer by peterhahn.co.uk
9 Jan 2024
Thank you for your review, We are sorry to hear you have not yet received your order. Please email us at service@peterhahn.co.uk and we will be pleased to assist you further. Alternatively contact us via telephone on 0800 0542120 so we can assist you with your query. Kind regards, your PETER HAHN Team.
26 Dec 2023
Verified review
LAED TIMES ARE WAY TOO LONG
Report review
Answer by peterhahn.co.uk
27 Dec 2023
Thank you for your review. We are very sorry to hear you have had a bad experience with us, Please contact us on 0800 0542120 and one of our friendly agents would be more than happy to assist you. Alternatively you can contact us via email at service@peterhahn.co.uk and use TRUSTED SHOPS as the subject so we can locate your email. We look forward to hearing from you Kind Regards, Your PETER HAHN Team.
LS
Leelee S.
Cheshire
19 Aug 2023
Verified review
Excellent choice of fashion but ordering/delivery is problematical and spasmodic. Several times I have ordered an item of clothing, given an expected date when item will be available for delivery but never hear anything when its delayed even further. I am losing confidence with Peter Hahn and its Logistics. At one point it was my 1st choice for fashion buying but because of huge delays , length of time to dispatch & deliver am looking at other companies. Communication is an issue too.
Report review
23 Jun 2023
Verified review
Quality clothing
I ordered 3 items on 26.05.23. Two of the items arrived swiftly after about 3-4 days. I then received an email on the 1st June saying they were experiencing longer delivery times and offered me a £20 voucher on next order.
After waiting a further two weeks for the missing item I phoned to check that it hadn’t gone astray. They said it would arrive shortly and, after a further week I am still waiting for the completion of my order.
Report review
Answer by peterhahn.co.uk
26 Jun 2023
Thank you for your review. Please email us at service@peterhahn.co.uk and we will chase this further for you. We apologise sincerely for the delay at this time. Kind regards, your PETER HAHN Team.
19 Oct 2023
Verified review
Having been a customer of yours for many, many years I feel that shopping from Peter Hahn is not what it once was for me.
I used to love browsing through the catalogue and ordering via telephone as your representatives where always so very kind and helpful.
Sadly, things have changed.
Report review
Answer by peterhahn.co.uk
23 Oct 2023
Thank you for your review we have been experiencing technical issues we are working around the clock to resolve. Typically orders should only take 8-10 working days to arrive, stock permitting. We will pass your comments to our Head Office, for now, In the meantime if we can be of any further assistance do not hesitste to contact us, please accept our sincerest apologies for the inconvenience caused. Kind regards, your PETER HAHN Team.
30 Aug 2023
Verified review
Have always loved your jeans so a fan.
Have you changed your sizing? I purchased a size 16 S and was surprised to see how long the trousers were. They are even longer that the 16 R I purchased several years ago.
Report review