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peterhahn.co.uk
Reviews:

1,318 reviews in the last 12 months12,652 total reviews  

3.68
Good
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Top positive review

30 Aug 2023
 Verified review
Have always loved your jeans so a fan. Have you changed your sizing? I purchased a size 16 S and was surprised to see how long the trousers were. They are even longer that the 16 R I purchased several years ago.

Top negative review

4 Jul 2023
 Verified review
I would usually give five stars but recently I ordered 3 pairs of jeans. The website said that all were in stock. After some time waiting, I made a call and was told they were waiting for one pair. I hadn’t asked for them to be sent together so asked that the two in stock pairs be sent immediately. I waited another couple of weeks, nothing. I called again. They were still waiting for one pair but the two in stock had still not been sent. I cancelled the whole order. Something seems to be happening, we were unable to track the status of orders online. It will be a while before I order anything again
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Reviews for peterhahn.co.uk

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25 Sept 2023
 Verified review
clothes excellent, slow to arrive. When they did arrive they were left outside in the rain consequently packaging was ruined
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Answer by peterhahn.co.uk
26 Sept 2023
Thank you for your review. Please direct your comment about the packaging being left outside to Royal Mail as this was who delivered your order. We have a contract where they should leave you a red calling card and take your parcel to your local depot. We apologise sincerely for the inconvenience. Kind regards, your PETER HAHN Team.
18 Jul 2023
 Verified review
The speed of delivery could be improved. Also emails should be sent if there is going to be a delay in completing the order.
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Answer by peterhahn.co.uk
20 Jul 2023
Thank you for your review. Our deliveries take 8-10 working days as we dispatch from our German warehouse. Our IT team are working hard to send automatic updates when an item is out of stock. We apologise sincerely for the inconvenience caused. Kind regards, your PETER HAHN Team.
IW
Ileana W.
West Midlands
8 Jul 2023
 Verified review

Customer service and delivery

Customer service. Long delays in receiving goods. I know there have been problems with computers but that was some time ago.
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Answer by peterhahn.co.uk
10 Jul 2023
Thank you for your review. Please be advised we are still working tirelessly on our new system to try and make our customers shopping experience. Please contact us via service@peterhahn.co.uk so we can resolve your query. Kind regards, Your PETER HAHN Team.
BA
28 May 2023
 Verified review
Too many catalogs sent. Too many confusing discounts and offers which never seem to work. Orders take a ling time to arfive.
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11 Aug 2023
 Verified review
Cant see what you ordered and dont know when its despatched. The customer area on the website leaves alot to be disired.
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Answer by peterhahn.co.uk
14 Aug 2023
Thank you for your review, We are sorry to hear you have not received your order please contact us on 0800 0542120 so we can assist you further with your query alternatively contact us via email at service@peterhahn.co.uk so we can look at the status of your order, We look forward to hearing from you Kind Regards, Your PETER HAHN Team.
15 Sept 2023
 Verified review
Delivery was slow and refund was slow - having said that, thank you for including a refund of my original postage.
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Answer by peterhahn.co.uk
18 Sept 2023
Thank you for your review. We are sorry you think our delivery time scale is to long, Stock permitting orders should arrive within 8-10 working days. Our phone lines are busy at present, however you can contact us by email at service@peterhahn.co.uk and we will be pleased to assist you further. Kind regards, your PETER HAHN Team.
CS
29 Jun 2023
 Verified review
Unable to check delivery times is not helpful and delivery times are long. Also, cannot see my order history now.
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Answer by peterhahn.co.uk
29 Jun 2023
Hello, thank you for your review. We are sorry to hear of your disappointment. Please email us at service@peterhahn.co.uk and we will be pleased to assist you further. Kind regards, your PETER HAHN Team.
SS
sonia s.
nottingham
2 Sept 2023
 Verified review
I like their range of clothes, but OH , their delivery. Lasts two purchases have been over a month to deliver.
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Answer by peterhahn.co.uk
5 Sept 2023
Thank you for your review. We apologise for the delay in delivery, stock permitting orders should arrive within 8-10 working days, please email us at service@peterhahn.co.uk for any updates. Kind regards, your PETER HAHN Team.
MS
3 Jun 2023
 Verified review
Order not received, nearly a month since I put order into them. They said on 21st May it would be with me soon.
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Answer by peterhahn.co.uk
5 Jun 2023
Thank you for your review. Please be advised our standard delivery timescale is 8-10 working days as we dispatch from our German warehouse. At this time, we have just upgraded all our systems which has led to more teething problems than we anticipated. Please be assured we are working hard to dispatch all orders in a timely manner, and you will receive an email notification your order is in transit, should we hold your email address. Please accept our sincerest apologies for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
28 Jun 2023
 Verified review

Poor quality cotton jumper.

The quality of the cotton in this jumper was very poor. Very disappointing. Didn't really resemble the photos.
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Answer by peterhahn.co.uk
29 Jun 2023
Hello and thank you for your review. We are sorry to hear you are dissatisfied with one of our garments. We kindly ask you to return this to us using the prepaid postage label included within your parcel and a full refund will be issued for you. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
31 Mar 2023
 Verified review
Good quality. Trouser/Jean sizing comes up small and quite slow delivery. Far too many catalogues sent out.
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26 Jun 2023
 Verified review
Shoes ordered 29th may still have not got them and no communication, clothes are good but delivery times not
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Answer by peterhahn.co.uk
26 Jun 2023
Thank you for your review. Please email us at service@peterhahn.co.uk and we will chase this further for you. We apologise sincerely for the delay at this time. Kind regards, your PETER HAHN Team.
25 Aug 2023
 Verified review
The long wait before you get what you ordered. I ordered sandals early July, still no sign of them.
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Answer by peterhahn.co.uk
29 Aug 2023
Thank you for your review, We are sorry to hear you have not received delivery for your sandals yet Please contact us on 0800 0542120 so we can assist you in checking the status of your order alternatively contact us via email at serrvice@peterhahn.co.uk we kindly ask you to include Trusted shops in the subject title of your email and we can filter these and work them accordingly, We look forward to hearing from you, We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
JR
Jean R.
Norwich
25 Oct 2023
 Verified review

To slow in returning cash!

T
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Answer by peterhahn.co.uk
25 Oct 2023
Thank you for your review, We are sorry to hear you refund took longer than usual we have had delays in relation to processing refunds due to the new system we have implemented, If you can still not locate your refund please contact us on 0800 0542120 so we can do an internal investiagtion to locate your refund, We look forward to hearing from you, Kind Regards Your PETER HAHN Team.
15 Nov 2023
 Verified review
Delivery is woeful takes much too long. Great variety of products.
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Answer by peterhahn.co.uk
15 Nov 2023
Thank you for your review, we are sorry to hear your order took long to arrive. Please contact us either on 0800 054 2120 or via email on service@peterhahn.co.uk so we can investigate this further. Kind Regards, Your PETER HAHN Team.
26 Nov 2023
 Verified review
Delivery far to slow in comparison with other on line companies
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Answer by peterhahn.co.uk
27 Nov 2023
Thank you for your review, unfortunately as all our items are dispatched from our warehouse in Germany this is why delivery may be slightly longer. Kind Regards, Your PETER HAHN Team.
5 Oct 2023
 Verified review
Faster delivery required and quicker refunds given
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Answer by peterhahn.co.uk
6 Oct 2023
Thank you for your review. We are sorry to read you feel this way, please contact us on 0800 054 2120 so we can give you information on your account regarding payments, and outstanding orders, we look forward to hearing from you. We apologise sincerely for any inconvenience caused at this time. Kind regards, your PETER HAHN Team.
LC
Liz C.
Exeter
10 Apr 2023
 Verified review

Supply issue

Will not receive my order until possibly the end of May - apparently because of a supply issue.
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Answer by peterhahn.co.uk
13 Apr 2023
Thank you for your review. We are sorry your order is delayed at present, please be assured no charge will be made until dispatch and you can cancel the order at any time before dispatch should you wish. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
23 Jul 2023
 Verified review
Informing customers quicker of delays . Waiting 6 weeks for goods and I had to contact them .
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Answer by peterhahn.co.uk
24 Jul 2023
Thank you for your review. We are very sorry you had such a long wait, we will of course pass your comments back to our Head Office. Kind regards, your PETER HAHN Team.
3 Apr 2023
 Verified review

OK but room for improvement

it takes too long for delivery and return refunds. Also you have to pay for delivery AND return
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Answer by peterhahn.co.uk
4 Apr 2023
Thank you for your review. As stated in our T&C's we kindly ask you to allow 8-10 working days for delivery. We offer a free return label inside every parcel, should you not receive one, you can always contact us and we will always send you a new label. We apologise for any inconvenience caused. Kind regards, your PETER HAHN Team.