peterhahn.co.ukReviews

: 10,252Good

4.41

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certified since: 29/08/2013
updated on: 10/08/2022
peterhahn.co.uk is checked and certified according to the Trusted Shops quality criteria
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certified since: 29/08/2013
updated on: 10/08/2022
peterhahn.co.uk is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At peterhahn.co.uk, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more

Reviews for peterhahn.co.uk

1,552 verified reviews in the last 12 months

10,252 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


8 months ago 
P H is one of my favourite shops.P H has an excellent range of products which are easy to order. They are often on special offer too. Although I appreciate that the orders come from abroad I feel that the delivery times are unreasonable. My current order has been delayed further and is not expected to arrive until February exactly 3 months after I made the order. There are many times that I would like to make an order but cannot guarantee it’s arrival before it is needed. This is disappointing.
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the most relevant critical review


1 month ago
I have to say I am rather disappointed about the Service, I placed an order for 3 pair of shoes, by the amount they have taken off my account I could see that only 2 will be shipped - but no information from Peter Hahn at all so I contacted customer service and got told yes 3.pair is late, will follow. During the whole despatch & delivery I have not received any updates or information which service will deliver my order .. the delivery just turned up at some point. This is a sad service for a company like Peter Hahn - others do much better..sorry Peter Hahn . .and by the way I am still waiting for my Refund on the late pair of shoes I had send back & according to the tracking you had received already on Monday .. today is Friday ..
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Reviews for peterhahn.co.uk

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 Verified review
3 months ago
Very slow delivery no knowledge when thins are going to arrive. Have to pay for delivery.
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Answer by peterhahn.co.uk
3 months ago
Thank you for your review. Stock permitting all orders will take 8-10 working days to arrive as stated in our T&C's. We dispatch from our German warehouse, however we always offer free returns. We apologise for any inconvenience caused. Kind regards, your PETER HAHN Team.
 Verified review
3 months ago
Ensure that the catalogue reflects items in stock or readily available
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Answer by peterhahn.co.uk
3 months ago
Thank you for your review. We prepare our catalogues weeks in advance from predictions we receive from our suppliers. Sadly from time to time, these are subject to delays but as we do not charge until we dispatch we will never charge you for unavailable stock. We apologise for any inconvenience caused. Kind regards, your PETER HAHN Team.
 Verified review
3 months ago
Lost my order, found it then lost my payment, numerous emails etc etc
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Answer by peterhahn.co.uk
3 months ago
Thank you for your review. Please email us on service@peterhahn.co.uk to discuss this further. Kind regards, your PETER HAHN Team.
 Verified review
3 months ago
My order has not arrived.
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Answer by peterhahn.co.uk
3 months ago
Thank you for your review. Please email us at service@peterhahn.co.uk so we can chase this further for you. We hope to hear from you soon. Kind regards, your PETER HAHN Team.
 Verified review
4 months ago 
Have to wait a long time for deliveries. All three items I ordered have come separately - still waiting for one! I was notified, but that doesn’t help when you are going on holiday. Reluctant to place any more orders. Also, I am inundated by numerous catalogues. Is this really necessary?
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Answer by peterhahn.co.uk
4 months ago
Thank you for your review. We are sorry to hear that you are disappointed with our service. Please contact our team at service@peterhahn.co.uk or call us on 0800 054 2120 if you wish to discuss this further. Kind regards, Your PETER HAHN Team.
 Verified review
4 months ago
I ordered garments on the phone. They said they were in stock. I never received them and apparently Germany cancelled them. No one let me know it wasn’t until I phoned that I was informed. The operator was very apologetic.
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Answer by peterhahn.co.uk
4 months ago
Thank you for your review. We are sorry to hear that you are disappointed with our service. Please contact our team at service@peterhahn.co.uk or call us on 0800 054 2120 if you wish to discuss this further. Kind regards, Your PETER HAHN Team.
 Verified review
4 months ago
I'm still waiting for an order I placed weeks ago and now the delivery date of 5 May has been pushed to 20 May which I only found out by logging into my account. Very poor.
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Answer by peterhahn.co.uk
4 months ago
Thank you for your review. We are sorry to hear that you are disappointed with our service. Please contact our team at service@peterhahn.co.uk or call us on 0800 054 2120 if you wish to discuss this further. Kind regards, Your PETER HAHN Team.
 Verified review
4 months ago
Grossy inflated prices so although the clothes are good quality I usually wait for offers unless something is unique to Peter Hahn.
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 Verified review
4 months ago
Just my personal opinion on the value of the item which if I’d paid full price for would have been too expensive
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Answer by peterhahn.co.uk
3 months ago
Thank you for your review. We are sorry to read of this, please do be advised if you wish to return the item we will issue a full refund within 7-14 working days from the date you send the parcel back. If you require another prepaid Royal Mail return label please email us at service@peterhahn.co.uk with your request. We apologise for any inconvenience caused. Kind regards, your PETER HAHN Team.
 Verified review
4 months ago
Very bad experience trying for 48 hours to purchase. Finally done it at 20.30 tonight
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Answer by peterhahn.co.uk
4 months ago
Thank you for your review. We are sorry for the difficulties you have experienced, please email us at service@peterhahn.co.uk to discuss this further. Kind regards, your PETER HAHN Team.
 Verified review
4 months ago
Usually your trousers are a perfect fit but these were both too long for me.
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Answer by peterhahn.co.uk
4 months ago
Thank you for your review. We are sorry on this occasion the trousers were not suitable, please do return these to us using the freepost return label inside your parcel to return the items back for a full refund. Kind regards, your PETER HAHN Team.
 Verified review
4 months ago 
I don't know why it took so long for the delivery it is usually so quick.
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Answer by peterhahn.co.uk
4 months ago
Thank you for your review. We are sorry to hear that you are disappointed with our service. Please contact our team at service@peterhahn.co.uk or call us on 0800 054 2120 if you wish to discuss this further. Kind regards, Your PETER HAHN Team.
 Verified review
4 months ago
The item was too big, and too long, and the smaller size was too small
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 Verified review
4 months ago
Lovely clothes but wait time for delivery is far too long
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Answer by peterhahn.co.uk
4 months ago
Thank you for your review. As stated in our T&C's all deliveries will take 8-10 working days stock permitting. We apologise for any inconvenience caused. Kind regards, your PETER HAHN Team.
 Verified review
4 months ago
FAR TOO LONG TAKEN TO DELIVER ORDERS
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Answer by peterhahn.co.uk
4 months ago
Thank you for your review. We are sorry to hear that you are disappointed with our service. Please contact our team at service@peterhahn.co.uk or call us on 0800 054 2120 if you wish to discuss this further. Kind regards, Your PETER HAHN Team.
 Verified review
4 months ago
Late dispatch .
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Answer by peterhahn.co.uk
4 months ago
Thank you for your review. We are sorry to hear that you are disappointed with our service. Please contact our team at service@peterhahn.co.uk or call us on 0800 054 2120 if you wish to discuss this further. Kind regards, Your PETER HAHN Team.
 Verified review
4 months ago 
Delivery time of garments ordered is very poor. a customer waits for weeks to have goods delivered and weeks to have money reimbursed to an account if returns are processed. Generally women's fashion is boring and colourless, destined for older generation, always the same classic blouses and dresses. I have been shopping with Peter Hahn for some 8 years, and I am aware that the same blouses have been offered for sale for the last 2-3 years. No innovative ideas in fashion with Peter Hahn, that is sad!
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 Verified review
4 months ago
Listen to what the customer is asking and your customer service team should be more capable answering the questions to keep purchasers update .I was very disappointed with the service.
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Answer by peterhahn.co.uk
4 months ago
Thank you for your review. We are sorry to hear that you are disappointed with our service. Please contact our team at service@peterhahn.co.uk or call us on 0800 054 2120 if you wish to discuss this further. Kind regards, Your PETER HAHN Team.
 Verified review
4 months ago
I was sent the wrong item. Now it will be another ‘long’ wait before the ordered item arrives. I would order more goods, but the delivery times are just too long. Sorry!
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Answer by peterhahn.co.uk
4 months ago
Thank you for your review. We are sorry to hear that you are disappointed with our service. Please contact our team at service@peterhahn.co.uk or call us on 0800 054 2120 if you wish to discuss this further. Kind regards, Your PETER HAHN Team.
 Verified review
4 months ago
Incredibly slow service. The culottes I ordered took 3 weeks to arrive. I didn’t like them and returned them the same day. The refund appeared a week later.
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Answer by peterhahn.co.uk
4 months ago
Thank you for your review. We are sorry to hear that you are disappointed with our service. Please contact our team at service@peterhahn.co.uk or call us on 0800 054 2120 if you wish to discuss this further. Kind regards, Your PETER HAHN Team.