peterhahn.co.uk

Reviews:

Having been a customer of yours for many, many years I feel that shopping from Peter Hahn is not what it once was for me. I used to love browsing through the catalogue and ordering via telephone as your representatives where always so very kind and helpful. Sadly, things have changed.

They never acknowledge when they receive returned goods or will deliver. And do not advise when a refund will be made. Very disappointing as this has become worse over the years.

The orders take forever to arrive. Not many options for returning, especially when there are no Post Offices nearby. Lack of communication.

Slow in all areas delivery times and no one available to speak to at call centre. As a result of a 2 month wait I cancelled order.

Delivery is slow.. I know you say it’s Postal Service but I can order from other companies & get delivery quicker. ???

The ordering process is pretty simple and the goods are of high quality. No issue. But exchanging goods for a size up or down is not. You have to return the goods and then reorder, incurring postage. When you return things, there is no automatic acknowledgement that P Hahn has received them and is processing the refund, which many other retailers do. Also, I don't see the need for the big boxes used. You are a good retailer, with great choice, but you need to refine things more to make you great and easier to buy from. Sorry, if this sounds harsh, but it is meant in a constructive way.

The goods are first class and I like them. The downside is that delivery times are poor. Peter Hahn claim that they do not take payment until the goods have left their warehouse. This is not true. I notice that the payment is taken from my credit card soon after sending the order. A few days later I am told that my order is on its way. It then takes at least a week before it arrives. I can only assume that the warehouse in not in the UK. So, first class all round unless you want the goods in a hurry.

Since the system change Peter Hahn has changed. Peter Hahn was once a 100% reliable company. Now I’m waiting months for refunds or even for orders to be delivered. I still can’t check my orders or returns online and have to call several times to get anywhere. After months you should thing the system change over is in place and everything is in working order again. I’m still waiting since many weeks for a cardigan to be delivered and not even receive a message regarding the delay.

The goods were too big for me and I needed to return for a refund. There was a prepaid return label enclosed, my invoice but no return form. I emailed customer service twice and each reply said to complete the return form! I then telephoned customer service and was advised that “sometimes the system didn’t print the return form”. I returned the goods on the 22/08/2023 with my invoice and noted on the invoice the reason for the return. I have not yet received my refund. I telephoned customer service on 01/09 and was told the goods were received and it could take up to 14 days for a refund to be made. I am not a happy customer.

I was a bit disappointed. The system charged me full price for a couple of items, even although my screen showed that 40% discount had been applied before I paid. Interaction with customer services was disappointing in relation to getting the overcharge refunded. I had to wait until my order arrived to see if I was going to keep the two items and then it was to be resolved. I kept one item and returned the other, but of course the amount refunded wasn't correct which meant yet another interaction with customer services. Disappointing overall.

ordering was simple However, your refund service is extremely slow. I am still waiting for a refund which should have been credited to my card, especially as the warehouse has confirmed that you have received my return over 2 weeks ago. The two items were only returned as they were a poor fit, as all the other items I received have fitted well. Apparently this is a computer fault as you have recently commissioned a new system. A not good enough excuse as far as I and probably others are concerned.

The goods took a long time to come - approx2weeks. Money taken on ordering. I know the goods come from Germany but why so long to come? I had to make a return of the goods to Devon. Actually had to contact Peter Hahn as I knew they had had my return for I0 days yet there was no refund. Miraculously my refund was processed that day!!! Companies far bigger than PH can process goods very quickly eg M&S so what are PH doing other than keeping customers’ money for too long!M

A few days after I placed my order, I received an email saying that, due to 'system changeover ', my order was delayed. It eventually arrived nearly 3 weeks after I ordered. I was offered 'compensation ' in the form of a voucher for £20 off a full-priced item over £75, but I was not inclined to give them any more of my money; a refund of the £4.95 postage charge would have been much more appropriate.

The clothes are fabulous, well made and well designed, especially for a tall woman. However, the website is not wonderful with issues over card payments not being accepted, without it being clear what had happened. In addition their communication is poor, far more email updates would resolve apparent lack of progress. Also, returns take a long time to process and the wait for refunds is very lengthy.

Ordered two sweaters mid April. As they had not arrived by the beginning of June I phoned to see what had happened. The member of staff was extremely helpful, explaining there had been a fault with the computer system. I received one sweater a few days later but no explanation about the other item. Peter Hahn’s clothing is very good quality but the customer service could be better.

Their delivery timescale is poor, much poorer than others selling similar goods. They need to improve upon these timescales or be much more upfront with their service delivery capabilities. From researching their 'feedback', they obviously have a major problem with 'customer perception', which does not instil confidence in their ability to timeous deliver their products.

The clothing is of excellent quality. Unfortunately the time taken to receive the goods is far too long & I often feel that I want to cancel the order. I have currently ordered things to be worn on particular occasions & have been most disappointed not to receive them on time, I am still waiting to receive an item which was ordered in May.

Delivery is too slow purchases can take up to two weeks or more. Your on line redeeming code claimed so far never worked I am having to ask by email for refund. Only to be told by rerun email that I was too late and will be refunded if I keep the goods. How by emailing again to inform you that I am keeping the goods? Not a good system.

Improve delivery times and communication relating to orders placed especially if there's a delay. an example is an order Ive had since August and whilst instructed it may be out of stock but to pre order if it becomes available have never heard anything.Would be good & helpful to know

Could get no reply when phoning to place order. Tried on 3 consecutive days. Explanation was changes in system! Previous order for jacket never arrived on phoning told it was on way but item never delivered with no explanation.