peterhahn.co.ukReviews:
1,208 reviews in the last 12 months12,652 total reviews
Good
Top positive review
21 Feb 2024
Verified review
I have bought many, many items from Peter Hahn and enjoyed wearing them very much. Much of their stock is above my price range but careful searching through the Sale pages is often rewarding. It's been particularly good of late when an extra 30% was being deducted from the sale price. But now I learn that the firm is no longer to trade in GB and clothingI'm quite devastated by this
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Top negative review
4 Jul 2023
Verified review
I would usually give five stars but recently I ordered 3 pairs of jeans. The website said that all were in stock. After some time waiting, I made a call and was told they were waiting for one pair. I hadn’t asked for them to be sent together so asked that the two in stock pairs be sent immediately. I waited another couple of weeks, nothing. I called again. They were still waiting for one pair but the two in stock had still not been sent. I cancelled the whole order. Something seems to be happening, we were unable to track the status of orders online. It will be a while before I order anything again
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Reviews for peterhahn.co.uk
2 Jan 2024
Verified review
Please reimburse my money for a jumper that was not suitable. This is not the first time I have had to ring customer services to ask where the payment is. It has made me feel I do not want to shop with Peter Hahn again. Other companies are far better at refunding customers-you are the worst, by far.
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Answer by peterhahn.co.uk
4 Jan 2024
Thank you for your review, We are very sorry to hear you have not yet received your refund as of yet please contact us on 0800 0542120 and one of our friendly agents would be more than happy to assist you with your query alternatively contact us vioa email at service@peterhahn.co.uk and use TRUSTED SHOPS as the subject so we can filter through and locate your email, We look forward to hearing from you Kind Regards, Your PETER HAHN Team.
MG
mary g.
SCUNTHORPE
1 Jan 2024
Verified review
Customer service lied said my order had been sent out they couldn't even find my account or my name and address no apologies if I hadn't have spent an hour on the phone I would still be waiting for my order .It was a gift but to late to post off .The goods ok when they finally arrive .But the truth works for me
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Answer by peterhahn.co.uk
2 Jan 2024
Thank you for your review, We are very sorry to hear you have had a bad experiance at PETER HAHN and your order took longer than expected to arrive, Please contact us on 0800 0542120 so we can investigate this query for you in more depth and provide more training for our staff if needed alternatively contact us vai email at service@peterhahn.co.uk and use TRUSTED SHOPS as the subject so we can locate your email we look forward to hearing from you Kind Regards, Your PETER HAHN Team.
SS
Sylvia S.
Rye
30 Dec 2023
Verified review
I have not received either item.
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Answer by peterhahn.co.uk
30 Dec 2023
Hello, thank you for your review. We are sorry to hear you have not received your order. Please email us at service@peterhahn.co.uk and we will be pleased to assist you further. Alternatively contact us via telephone so we can assist you with your query, sorry for any inconvenience caused Kind regards, your PETER HAHN Team.
29 Dec 2023
Verified review
non existent customer service
product OK
Customer service when there is an issue is useless
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Answer by peterhahn.co.uk
30 Dec 2023
Hello, thank you for your review. We are sorry to hear of your disappointment regarding our service. Please contact our customer service team directly at service@peterhahn.co.uk with the specific details of your issue and we will be happy to look into that further for you. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
26 Dec 2023
Verified review
I have been waiting nearly 4weeks for an item to be delivered and have now been told that it's out of stock and won't be delivered until we'll after Christmas. If it's not in stock I should have been told at the point of ordering.
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Answer by peterhahn.co.uk
27 Dec 2023
Thank you for your review, we are sorry to hear your order took longer than expected to arrive. Please contact us on 0800 054 2120 and one of our friendly agents would be more than happy to assist you alternatively contact us via email at service@peterhahn.co.uk and put TRUSTED SHOPS as the subject so we can locate your email, We apologise for any inconvenience caused Kind Regards, Your PETER HAHN Team.
26 Dec 2023
Verified review
LAED TIMES ARE WAY TOO LONG
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Answer by peterhahn.co.uk
27 Dec 2023
Thank you for your review. We are very sorry to hear you have had a bad experience with us, Please contact us on 0800 0542120 and one of our friendly agents would be more than happy to assist you. Alternatively you can contact us via email at service@peterhahn.co.uk and use TRUSTED SHOPS as the subject so we can locate your email. We look forward to hearing from you Kind Regards, Your PETER HAHN Team.
24 Dec 2023
Verified review
Ordered article, didn’t arrive. Received letter via Royal Mail saying mt credit card wd be charged. Confused me, emailed them and they said it hadn’t been sent. Still not received but I have been charged.
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Answer by peterhahn.co.uk
27 Dec 2023
Thank you for your review, We are very sorry to hear you have not received your parcel please call us on 0800 0542120 and one of our friendly agents would be more than happy to assist you alternatively contact us via email at service@peterhahn.co.uk and use TRUSTED SHOPS as the subject so we can locate your email, We loom forward to hearing from you Kind Regards, Your PETER HAHN Team.
20 Dec 2023
Verified review
I haven't received my order from 22/11 and there is no communication.
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Answer by peterhahn.co.uk
21 Dec 2023
Thank you for your email We are very sorry to hear you have not received your order as of yet, Please contact us on 0800 0542120 and one of our friendly agents would be more than happy to assist you alternatively contact us via email at service@peterhahn.co.uk and use TRUSTED SHOPS as the subject so we can locate your email we look forward to hearing from you Kind Regards, Your PETER HAHN Team.
16 Dec 2023
Verified review
I can't track my deliveries.
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Answer by peterhahn.co.uk
18 Dec 2023
Thank you for your review, Please contact us on 0800 0542120 and one of our friendly agents would be more than happy to assist you in tracking your parcel alternatively contact us via email at service@peterhahn.co.uk and we will be able to provide a tracking number for your order taht has not been received yet, We look forward to hearing from you Kind Regards, Your PETER HAHN Order.
14 Dec 2023
Verified review
Expensive.
Delivery takes far too long,
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Answer by peterhahn.co.uk
14 Dec 2023
Thank you for your review, As per our terms and conditions our delivery time scale is 8-10 working days from the date of dispatch our items are sent out from our warehouse located in germany, Please contact us on 0800 0542120 and one of our friendly agents would be more than happy to assist you in checking the status of your return item, alternatively contact us via email at service@peterhahn.co.uk and out TRUSTED SHOPS as the subject so we can locate your email, We look forward to hearing from you Kind Regards, Your PETER HAHN Team.
8 Dec 2023
Verified review
took 3 weeks to arrive...... customer service were far from helpful
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Answer by peterhahn.co.uk
8 Dec 2023
Thank you for your review, we are sorry to hear your order took longer than expected to arrive. Please contact us on 0800 054 2120 alternatively contact us via email at service@peterhahn.co.uk so we can investigate this further for you, We apologise for any inconvenience caused Kind Regards, Your PETER HAHN Team.
1 Dec 2023
Verified review
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26 Nov 2023
Verified review
Takes money and nearly 3 week wait for shoes!
Although the shoes are Gabor and Peter Hahn only distributes them then l am not marking the shoes as they were excellent. I waited just under 3 weeks for the shoes to be delivered not acceptable in this day and age. After contacting PH for estimated time of delivery was informed by e-mail 2 days later that it can take 8-10 days. Adding up all the days etc 3 weeks wait and the taking of £115 after 3 days , no that’s wrong as they state they only take moneys when order is on way.
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Answer by peterhahn.co.uk
27 Nov 2023
Thank you for your review, we are sorry to hear your order took longer than expected. Please contact us on 0800 054 2120 or via email at service@peterhahn.co.uk so we can investigate this further. Kind Regards, Your PETER HAHN Team.
16 Nov 2023
Verified review
Advertising products but don't tell you that it could take upto two months to arrive. Only inform you of waiting time after order placed.
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Answer by peterhahn.co.uk
16 Nov 2023
Thank you for your review, we are sorry to hear your order was not in stock. Please contact us either on 0800 054 2120 or via email on service@peterhahn.co.uk so we can investigate this further. Kind Regards, Your PETER HAHN Team.
13 Nov 2023
Verified review
Orders never sent
First order o/s and had 2 emails notifying me of a delay. Order never fulfilled despite item appearing back in catalogue as ‘in stock’ and no communication.
2 further orders not fulfilled with no communication at all.
Would give no stars if and will be very unlikely to order from PH again
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Answer by peterhahn.co.uk
13 Nov 2023
Thank you for your review, we are sorry to hear you have not received your orders. Please contact us either on 0800 054 2120 or via email on service@peterhahn.co.uk so we can investigate this further. Kind Regards, Your PETER HAHN Team.
11 Nov 2023
Verified review
Not even sure if I have received this order
as I have open orders with them.
Have emailed requesting update and no response
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Answer by peterhahn.co.uk
5 Dec 2023
Thank you for your review, we are very sorry to hear you may not have received your order please contact us on 0800 0542120 and one of our friendly agents would be more than happy to assist you alternatively contact us via email at service@peterhahn.co.uk and use TRUSTED SHOPS as the subject so we can filter through emails to locate your query, We look forward to hearing from you Kind Regards, Your PETER HAHN Team.
24 Oct 2023
Verified review
Still waiting for a refund. Peter Hahn very bad at keeping touch with customers.
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Answer by peterhahn.co.uk
25 Oct 2023
Thank you for your review, We are sorry to hear you have not received your refund, Please contact us on 0800 0542120 so we can investigate this query for you alternatively contact us via email at service@peterhahn.co.uk and put TRUSTED SHOPS as the subject so we can filter through and locate your email, We look forward to hearing from you we sincerely apologise for the inconvenience caused to you on this occasion Kind Regards, Your PETER HAHN Team.
23 Oct 2023
Verified review
Their orders are very slow in coming through, and things are often out of stock. Its very frustrating.
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Answer by peterhahn.co.uk
24 Oct 2023
Thank you for your review. We value your feedback and it will be added to our other feedback received and used to review our policies and procedures moving forward. If you have any specific concerns or complaints please contact one of our customer service team at service@peterhahn.co.uk or call one of our friendly advisors on 0800 054 2120.
Kind regards, your PETER HAHN Team
EC
Elizabeth C.
Glasgow
21 Oct 2023
Verified review
I gave you 5 stars
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Answer by peterhahn.co.uk
23 Oct 2023
Thank you for your review, please contact us on 0800 0542120 if we can be of any assistance to you alternatively contact us via email at service@peterhahn.co.uk and put TRUSTED SHOPS as the subject so we can filter through and locate your email, we look forward to hearing from you, Kind Regards, Your PETER HAHN Team.
21 Oct 2023
Verified review
Three attempts have been made to make a purchase using a valid debit card. This has been for a footwear item that will assist my elderly mother with arthritis.
Peter Hahn only let me know by email days after giving card account details that they cannot process the payment, at the point of despatch rather than at the point of submitting card details. They also state this is a regular problem. I therefore wonder how they stay in business.
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Answer by peterhahn.co.uk
23 Oct 2023
Thank you for your email, We are sorry to hear that your payment was not successful, Please contact us on 0800 0542120 so we can re-take your payment information and process your order, We look forward to hearing from you Kind Regards Your PETER HAHN Team.