peterhahn.co.ukReviews:
1,225 reviews in the last 12 months12,652 total reviews
Good
Top positive review
21 Feb 2024
Verified review
I have bought many, many items from Peter Hahn and enjoyed wearing them very much. Much of their stock is above my price range but careful searching through the Sale pages is often rewarding. It's been particularly good of late when an extra 30% was being deducted from the sale price. But now I learn that the firm is no longer to trade in GB and clothingI'm quite devastated by this
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Top negative review
4 Jul 2023
Verified review
I would usually give five stars but recently I ordered 3 pairs of jeans. The website said that all were in stock. After some time waiting, I made a call and was told they were waiting for one pair. I hadn’t asked for them to be sent together so asked that the two in stock pairs be sent immediately. I waited another couple of weeks, nothing. I called again. They were still waiting for one pair but the two in stock had still not been sent. I cancelled the whole order. Something seems to be happening, we were unable to track the status of orders online. It will be a while before I order anything again
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Reviews for peterhahn.co.uk
SS
Sheila S.
Nottingham
8 Jun 2023
Verified review
Two orders still to be received
I placed two orders, one on 1st. May and the second on 11th. My account was charged for both items on 22 May and I have not yet received either of them. Absolutely terrible service!!
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Answer by peterhahn.co.uk
9 Jun 2023
Thank you for your review. Due to an issue with our custom clearance we can confirm orders dispatched in May had to be relabeled at our German warehouse. We are working hard to dispatch orders in a timely manner and we apologise for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
JB
Jean B.
Grantham
19 May 2023
Verified review
I still have not received my cardigan. I was informed of the delay, but demand for the item (advertised at a reduced price in at least one magazine) should have been anticipated.
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Answer by peterhahn.co.uk
19 May 2023
Thank you for your review. We can confirm due to a system upgrade, orders have sadly been taken slightly longer to be processed than normal. Please contact us at service@peterhahn.co.uk, and as soon as this is available, we will email your Royal Mail tracking information to you. Please accept our sincerest apology for the delay at this time. Kind regards, your PETER HAHN Team.
16 Jun 2023
Verified review
Took ages to get dress and a long time to communicate with someone. Now I am waiting for my money to be returned and no communication as to whether they have received dress back.
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Answer by peterhahn.co.uk
16 Jun 2023
Hello, thank you for your review. After our recent delays in relation to technical issues, we are pleased to confirm that all deliveries and refunds are now being made in our usual timescale. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
29 May 2023
Verified review
The product I ordered some time ago STILL has not arrived. I have been back to them and they have thanked me for my patience, but this is no time to be asking me for a reference!
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Answer by peterhahn.co.uk
31 May 2023
Thank you for your review.
We understand and share your frustration. Unfortunately, due to a major system change, we have encountered unexpected technical issues that we are working on at full speed almost around the clock.
Rest assured that we are doing everything in our power to get your refund/delivery to you as soon as possible. If you have provided us with an email address we will update you as soon as your order/refund has been processed or if you haven’t we can add this now for you.
On behalf of Peter Hahn, we would like to sincerely apologise to you!
AE
Anne E.
Coventry
10 Jul 2023
Verified review
Go back to old system where you could see what and when you have ordered!
Have been waiting for a swimsuit to be delivered must be 3 weeks so probably won’t get it for holiday!
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Answer by peterhahn.co.uk
11 Jul 2023
Thank you for your review. We are sorry to hear that you haven't received your item in time for your holiday. If you would like to contact us via email to service@peterhahn.co.uk we will investigate this for you.
Alternatively call us on 0800 054 2120 and one of our friendly agents will be only too happy to help.
Kind regards, Your PETER HAHN Team
SW
Sue W.
Petersfield
23 Jun 2023
Verified review
You should not try to sell items when you know you cannot supply. If changing your systems, make sure it works before trying to use it. You have displayed appalling management.
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Answer by peterhahn.co.uk
26 Jun 2023
Hello, thank you for your review. We are sorry to hear of your disappointment regarding our service. After our recent delays in relation to technical issues, we are pleased to confirm that all deliveries and refunds are now being made in our usual timescale. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
31 May 2023
Verified review
I am still awaiting my order placed on the 13th May 2023, I have never known a company to take so long on there deliveries and question myself if I will ever use them again!
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Answer by peterhahn.co.uk
31 May 2023
Thank you for your review.
We understand and share your frustration. Unfortunately, due to a major system change, we have encountered unexpected technical issues that we are working on at full speed almost around the clock.
Rest assured that we are doing everything in our power to get your refund/delivery to you as soon as possible. If you have provided us with an email address we will update you as soon as your order/refund has been processed or if you haven’t we can add this now for you.
On behalf of Peter Hahn, we would like to sincerely apologise to you!
10 Jun 2023
Verified review
Orders take a long time to be dispatched and the last order I placed, and noted that the item was in stock, has still not been delivered after 5 weeks. I am not impressed
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Answer by peterhahn.co.uk
12 Jun 2023
Thank you for your review. Please do be assured once we have fixed our technical issues all deliveries will be delivered in our standard delivery timescale. We apologise sincerely for the delay at this time. Kind regards, your PETER HAHN Team.
6 Jul 2023
Verified review
Still waiting!
So disappointing - last two orders - waited months for delivery.
Peter Hahn do acknowledge there is a problem. However, doubtful I will use again.
Shame... nice clothes.
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Answer by peterhahn.co.uk
10 Jul 2023
Thank you for your review. We are sorry to read the orders have not yet arrived. Please email us at service@peterhahn.co.uk so we can chase this further for you. We apologise sincerely for the delay at this time. Kind regards, your PETER HAHN Team.
21 Jun 2023
Verified review
Delivery
I ordered a pair of trousers on 24thMay £69.95 has been taken from my bank account some 2 weeks ago and I am still waiting for the trousers! This is just not exceptable
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Answer by peterhahn.co.uk
22 Jun 2023
Thank you for your review. Please email us at service@peterhahn.co.uk and we will chase this further for you. We apologise sincerely for the delay at this time. Kind regards, your PETER HAHN Team.
11 Jun 2023
Verified review
I ordered a dress from Peter Hahn on 15th May and have not heard a word since then. I have written to them twice and had no response. Extremely poor customer service.
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Answer by peterhahn.co.uk
12 Jun 2023
Thank you for your review. Please be kindly advised we have over 400 emails to answer, we will answer your query as soon as we come across this. We apologise sincerely for the delay at this time. Kind regards, your PETER HAHN Team.
22 Sept 2023
Verified review
Payment
Two of us paid for separate orders on-line Two weeks later PH claimed that the each of the separate credit card payments were declined. These cards were still active
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Answer by peterhahn.co.uk
22 Sept 2023
Thank you for your review. We are sorry your order declined but this was via your bank, not ours. Please contact your card provider to enquire. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
20 Jun 2023
Verified review
The system upgrade has been a disaster. Orders cannot be viewed or cancelled online. I have received two parcels with an incomplete address which delayed delivery.
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Answer by peterhahn.co.uk
21 Jun 2023
Thank you for your review. We are ever so sorry your address was incorrect, we can confirm this has been corrected within our database. We regret this has affected our valued customers so much and we sincerely apologise for the inconvenience caused on this occasion. Kind regards, your PETER HAHN Team.
9 Jun 2023
Verified review
Appalling Company
Appalling delivery times and complete lack of any email communication to advise on delivery date. Waited over a month to receive a dress. Will never ever use again.
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Answer by peterhahn.co.uk
9 Jun 2023
Thank you for your review. We are sorry to read you feel this way, please do check your emails as we have communicated with you via email regarding your queries. Kind regards, your PETER HAHN Team.
22 Aug 2023
Verified review
I placed an order when the item was 'in stock', after more than a month I haven't received it. When I checked in the website, it is now out of stock. How come?
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Answer by peterhahn.co.uk
23 Aug 2023
Thank you for your review. We are sorry to hear you have not received your order, Please contact us on 0800 0542120 so we can assit you with your query alternatively contact us via email at service@peterhahn.co.uk so we can help you further with your query we look forward to hearing from you Kind Regards, Your PETER HAHN Team.
AE
Anne E.
Coventry
5 Jul 2023
Verified review
When is the system update going to happen . Can no longer see what and when you have ordered . Goods have been taken far too long to arrive . Very disappointing.
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Answer by peterhahn.co.uk
5 Jul 2023
Hello Anne, thank you for your review. Following recent system changes, we ran into a few teething issues during implementation and this sadly had an effect on all areas of our business. Please be assured that our team are working tirelessly to iron out any issues to ensure we can continue to provide excellent service to our valued customers in the future. Please accept our apologies for the inconvenience caused. Kind regards, your PETER HAHN Team.
22 Sept 2023
Verified review
Shorten time between placing order and delivery. Half of my order is still outstanding and I am not being kept up-to- date about if and when it will arrive
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Answer by peterhahn.co.uk
22 Sept 2023
We would like to sincerely apologise for the inconvenience caused. We are doing everything we can to serve you again as quickly as possible with our usual reliable and customer-friendly service.
Kind regard, your PETER HAHN Team
KS
kathryn salvesen s.
st albans
1 Jun 2023
Verified review
due to new computer system, they seem to have lost the way, just disappointing and saddening am hopeful that they will be able to fulfill my order shortly
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Answer by peterhahn.co.uk
2 Jun 2023
Thank you for your review.
We understand and share your frustration. Unfortunately, due to a major system change, we have encountered unexpected technical issues that we are working on at full speed almost around the clock.
Rest assured that we are doing everything in our power to get your refund/delivery to you as soon as possible. If you have provided us with an email address we will update you as soon as your order/refund has been processed or if you haven’t we can add this now for you.
On behalf of Peter Hahn, we would like to sincerely apologise to you!
19 May 2023
Verified review
Lost an order and after persistent e mails from me eventually offered a meagre apology. No offer to reprocess it or compensate for their inadequacies.
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Answer by peterhahn.co.uk
19 May 2023
Hello, thank you for your review. Please be advised if an order is ever lost during transit, we will always refund the order and give you the opportunity to reorder should you wish to. Please contact us at service@peterhahn.co.uk and one of our agents will be pleased to resolve this for you. Please accept our apologies for the inconvenience caused. Kind regards, your PETER HAHN Team.
5 Oct 2023
Verified review
Waiting times for delivery far to long
When you place an order with them at the beginning of September, you don’t expect to have to wait until the beginning of November to have it delivered
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Answer by peterhahn.co.uk
6 Oct 2023
Thank you for your review. We are very sorry to hear your order took longer than expected Typically items should be delivered in 8-10 working days, stock permitting. We are working around the clock to improve our service for our valued customers, please accept our sincerest apologies for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.