peterhahn.co.ukReviews:
1,225 reviews in the last 12 months12,652 total reviews
Good
Top positive review
21 Feb 2024
Verified review
I have bought many, many items from Peter Hahn and enjoyed wearing them very much. Much of their stock is above my price range but careful searching through the Sale pages is often rewarding. It's been particularly good of late when an extra 30% was being deducted from the sale price. But now I learn that the firm is no longer to trade in GB and clothingI'm quite devastated by this
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Top negative review
4 Jul 2023
Verified review
I would usually give five stars but recently I ordered 3 pairs of jeans. The website said that all were in stock. After some time waiting, I made a call and was told they were waiting for one pair. I hadn’t asked for them to be sent together so asked that the two in stock pairs be sent immediately. I waited another couple of weeks, nothing. I called again. They were still waiting for one pair but the two in stock had still not been sent. I cancelled the whole order. Something seems to be happening, we were unable to track the status of orders online. It will be a while before I order anything again
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Reviews for peterhahn.co.uk
20 May 2023
Verified review
The money went out of my bank on 12 April. I sent them back on 25 April. I still haven't received my refund. I have contacted you twice and have been told today that the money should be in my account by the end of next week. Very disappointed with the service.
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Answer by peterhahn.co.uk
22 May 2023
Thank you for your review. Please be advised here at PETER HAHN, we have just upgraded all our systems. We can confirm your refund will reach your account by Friday. We apologise sincerely for the delay at this time. Kind regards, your PETER HAHN Team.
27 May 2023
Verified review
This company has poor customer communications - they accepted orders and forgot to advise that there distribution system was shutting down for a major upgrade (which apparently failed and required a second attempt) - still waiting for a delivery a month later
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Answer by peterhahn.co.uk
31 May 2023
Thank you for your review.
We understand and share your frustration. Unfortunately, due to a major system change, we have encountered unexpected technical issues that we are working on at full speed almost around the clock.
Rest assured that we are doing everything in our power to get your refund/delivery to you as soon as possible. If you have provided us with an email address we will update you as soon as your order/refund has been processed or if you haven’t we can add this now for you.
On behalf of Peter Hahn, we would like to sincerely apologise to you!
HF
H M F.
Cardiff
22 Jun 2023
Verified review
Very poor communication
I placed an order 4 weeks ago & apart from an email to say delivery may be longer than usual, have heard nothing - no delivery date, no apology, nothing. I contacted them & had an automated reply… It does make one wonder if they’re actually still in business!
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Answer by peterhahn.co.uk
23 Jun 2023
Thank you for your review. Please email us at service@peterhahn.co.uk and we will chase this further for you. We apologise sincerely for the delay at this time. Kind regards, your PETER HAHN Team.
JW
Jan w.
norfolk
6 Sept 2023
Verified review
I have been waiting for an order since 11/08/23. Phoned once and told it was in stock and would be dispatched soon...not charged yet.
I am thinking of cancelling the order. No doubt the prices have dropped by now but I will be charged at order price.
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Answer by peterhahn.co.uk
7 Sept 2023
Thank you for your review. If we have not yet charged you, this will be because the item has not yet been dispatched. If the item you have ordered gets reduced in the sales, we will of course honour this price. We apologise sincerely for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
CC
carol c.
wrexham
31 Aug 2023
Verified review
I have been a Peter Hahn customer a very long time but just lately they have been poor at delivery and respecting their customers so much that I have written to the CEO in Germany if you contrast their service with Marina Rinaldi Peter Hahn is very poor
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Answer by peterhahn.co.uk
5 Sept 2023
Thank you for your review. We can confirm we will escalate your comment to our Head Office and we apologise sincerely for any inconvenience caused to yourself. Kind regards, your PETER HAHN Team.
28 Jul 2023
Verified review
Ordered a Dress, they only had my size, had confirmation and was told things were taking longer to process at the moment, then never heard anything for a month. Contacted them and their reply was that they they have cancelled the order, not impressed.
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Answer by peterhahn.co.uk
31 Jul 2023
Thank you for your review, We are sorry to hear we were unable to supply the item you ordered, We do stock similar items on our website at www.peterhahn.co.uk alternatively contact us on 0800 0542120 we would be more than happy to assist you , We look forward to hearing from you Kind Regards, Your PETER HAHN Team.
GW
Gabriele W.
Kent GB
8 Jul 2023
Verified review
Customer communication is very poor, needs much improvement since there are constant delays with delivery of ordered items. It is difficult to remain understanding when there is no contact from the Peter Hahn team and an apparent reluctance to engage.
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Answer by peterhahn.co.uk
11 Jul 2023
Thank you for your review. Following recent system changes, we ran into a few teething issues during implementation and this sadly had an effect on all areas of our business including our ability to communicate effectively with our customers. Please be assured that our team are working tirelessly to iron out all issues and to ensure we can continue to provide excellent service to our valued customers in the future. Please accept our apologies for any inconvenience caused. Kind regards, your PETER HAHN Team.
23 Jun 2023
Verified review
The order was delayed, and then they claimed they couln't get access to deliver it on Sat 17 June.
I paid £2.99 for them to re-deliver on Monday 19 June, but I see no evidence that they attempted redelivery on that date, and still do not have my order
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Answer by peterhahn.co.uk
23 Jun 2023
Hello Gill, thank you for your review. It sounds like the notification received regarding access was not associated with a parcel from us. We only use Royal Mail for our deliveries and they will never ask for money for a redelivery. We would recommend getting in touch with your bank to settle the issue further. Please email us at service@peterhahn.co.uk with your details and we will chase this further for you. We apologise sincerely for the delay at this time. Kind regards, your PETER HAHN Team.
29 May 2023
Verified review
Slow
No e mail acknowledgement of order or notification of dispatch and very slow delivery (more than 2 weeks for order to arrive despite being in stock). Wanted item for holiday in 2 weeks but didn’t order as couldn’t be sure it would arrive in time.
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Answer by peterhahn.co.uk
31 May 2023
Thank you for your review.
We understand and share your frustration. Unfortunately, due to a major system change, we have encountered unexpected technical issues that we are working on at full speed almost around the clock.
Rest assured that we are doing everything in our power to get your refund/delivery to you as soon as possible. If you have provided us with an email address we will update you as soon as your order/refund has been processed or if you haven’t we can add this now for you.
On behalf of Peter Hahn, we would like to sincerely apologise to you!
11 Jul 2023
Verified review
Poor communication
Ordered and paid for items, due to a glitch on their site payment never went through - rang and completed payment again then 4 weeks later after me contacting them was told that items were no longer available. No contact at all. Very disappointed.
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Answer by peterhahn.co.uk
13 Jul 2023
Thank you for your review. We are sorry your items were not available when we received the payment. The order can be replaced at any time when we receive further stock. We apologise sincerely for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
29 Jun 2023
Verified review
Disappointing
Each time I order, I have to wait ages for an acknowledgement and then every order seems to take over a month to arrive. Compared with other mail order companies this is an unacceptable period of time. Very disappointing as I do like the products.
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Answer by peterhahn.co.uk
29 Jun 2023
Hello and thank you for your review. We are sorry to hear that you are dissatisfied with our service. Following recent system changes, our delivery timescale was sadly extended due to teething issues within the new database. This however has now been rectified and parcels are now being delivered within our normal timescale of 8-10 working days. Please accept our apologies for the inconvenience caused. Kind regards, your PETER HAHN Team.
26 Jun 2023
Verified review
Still waiting for order placed on 29 May 2023, only part received.
Given promises when chased which never come to fruition.
This has happened many times now, in stock when ordered, confirmation arrives but never see goods, so disappointing.
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Answer by peterhahn.co.uk
26 Jun 2023
Thank you for your review. Please email us at service@peterhahn.co.uk and we will chase this further for you. We apologise sincerely for the delay at this time. Kind regards, your PETER HAHN Team.
25 Jun 2023
Verified review
Still not received the order. Nothing wrong with Peter Hahn products but the service is absolutely dreadful. The same every time I order. Why on earth does it take so long to dispatch an order? I am waiting for two orders at the present time.
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Answer by peterhahn.co.uk
26 Jun 2023
Thank you for your review. Please email us at service@peterhahn.co.uk and we will chase this further for you. We apologise sincerely for the delay at this time. Kind regards, your PETER HAHN Team.
SS
sally s.
Penarth
31 May 2023
Verified review
I still have not received my parcel from Peter Hahn. According to my email it was posted on 22nd May 2023 and the money was taken out of my account on the 21st May 2023. Please can you tell me when I will receive it.
Many thanks Sally Spencer
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Answer by peterhahn.co.uk
1 Jun 2023
Thank you for your review.
We understand and share your frustration. Unfortunately, due to a major system change, we have encountered unexpected technical issues that we are working on at full speed almost around the clock.
Rest assured that we are doing everything in our power to get your refund/delivery to you as soon as possible. If you have provided us with an email address we will update you as soon as your order/refund has been processed or if you haven’t we can add this now for you.
On behalf of Peter Hahn, we would like to sincerely apologise to you!
GH
Gabrielle H.
London
2 Jun 2023
Verified review
Service is far, far too slow & response to this is rather lacking.
This has caused me inconvenience & frustration.
After being a regular customer I doubt very much that I will continue.The quality does not always match the cost either.
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Answer by peterhahn.co.uk
2 Jun 2023
Thank you for your review.
We understand and share your frustration. Unfortunately, due to a major system change, we have encountered unexpected technical issues that we are working on at full speed almost around the clock.
Rest assured that we are doing everything in our power to get your refund/delivery to you as soon as possible, however it is with regret that we cannot provide an accurate delivery date at this time. If you have provided us with an email address we will update you as soon as your order/refund has been processed or if you haven’t we can add this now for you.
On behalf of Peter Hahn, we would like to sincerely apologise to you!
20 Jun 2023
Verified review
Ordered an item weeks ago they said they were having difficulty with delivery then heard nothing from them for weeks until I got in touch, they said last week that it would be despatched early this week but so far nothing more from them.
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Answer by peterhahn.co.uk
21 Jun 2023
Thank you for your review. Please be advised as soon as your order is dispatched you will receive an email to confirm this. We apologise sincerely for the delay at this time. Kind regards, your PETER HAHN Team.
LS
Leelee S.
Cheshire
8 Jul 2023
Verified review
Keep customers up to date with orders, dispatch and more importantly when there are any issues with confirmed orders. Delivery takes too long. Not able to check these out on online accounts. Feel kept in the dark as to what's happening
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Answer by peterhahn.co.uk
10 Jul 2023
Thank you for your review. We are in constant communication with our head office regarding our customers queries to make your shopping experience a more enjoyable one. We are still working on our new system and once all of the teething problems are rectified we are confident that you will be able to view your online account as normal. We apologise for any inconvenience caused. Kind Regards Your PETER HAHN Team.
LB
Liz B.
North Kent
24 Jul 2023
Verified review
No update on my order and did not respond to my email enquiry afterseveral days of waiting. Finally phoned for a second time and after a 30 minute wait I was told there was no stock. I felt very let down by the lack of communication.
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Answer by peterhahn.co.uk
25 Jul 2023
Thank you for your review. We are so sorry to read your order did not arrive. Our IT team are working on our technical issues so automatic emails and letters regarding stock will be sent once more to our customers. We are sorry we did not contact you on this occasion, please be assured we are working hard to offer a better service to our customers once more. If you wish to discuss further please email us at service@peterhahn.co.uk. Kind regards, your PETER HAHN Team.
9 Jun 2023
Verified review
No sign of items ordered on 12th May
I ordered items worth over £400 on 12th May. No sign of them arriving.
An apology that there is a delay with all current items out for delivery with a voucher was sent out to all shoppers.
I have had no further news about items
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Answer by peterhahn.co.uk
9 Jun 2023
Thank you for your review. Due to an issue with our custom clearance we can confirm orders dispatched in May had to be relabeled at our German warehouse. We are working hard to dispatch orders in a timely manner and we apologise for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
25 Aug 2023
Verified review
Items take too long to process. Quality isn’t as good as it used to be. Expensive. New system being put in place means it takes ages to get on the website and then told to phone anyway because system can’t deal with the problem.
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Answer by peterhahn.co.uk
29 Aug 2023
Thank you for your review, We are sorry you think our delivery period is too long. As per our terms and conditions, our delivery time scale is 8-10 working days from the date of dispatch. If you are looking to place an order, I would advise calling in advance to check the levels of the stock with one of our friendly agents on 0800 0542120. Alternatively, you can contact us via email at service@peterhahn.co.uk Kind Regards, Your PETER HAHN Team.