peterhahn.co.uk- Logo - reviews

peterhahn.co.uk
Reviews:

1,322 reviews in the last 12 months12,652 total reviews  

3.68
Good
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Top positive review

30 Aug 2023
 Verified review
Have always loved your jeans so a fan. Have you changed your sizing? I purchased a size 16 S and was surprised to see how long the trousers were. They are even longer that the 16 R I purchased several years ago.

Top negative review

4 Jul 2023
 Verified review
I would usually give five stars but recently I ordered 3 pairs of jeans. The website said that all were in stock. After some time waiting, I made a call and was told they were waiting for one pair. I hadn’t asked for them to be sent together so asked that the two in stock pairs be sent immediately. I waited another couple of weeks, nothing. I called again. They were still waiting for one pair but the two in stock had still not been sent. I cancelled the whole order. Something seems to be happening, we were unable to track the status of orders online. It will be a while before I order anything again
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for peterhahn.co.uk

Sort by  
Latest first
(228)
Reset
30 Aug 2023
 Verified review

Poor communication

We returned an item two weeks ago and haven’t yet had an acknowledgement nor a refund
Report review
Answer by peterhahn.co.uk
31 Aug 2023
Thank you for your review. Please can you email us your proof of postage from Royal Mail to service@peterhahn.co.uk and this will allow us to expedite your return. We hope to hear from you soon. Kind regards, your PETER HAHN Team.
29 Aug 2023
 Verified review
Order never arrived
Report review
Answer by peterhahn.co.uk
30 Aug 2023
Thank you for your review. Please email us at service@peterhahn.co.uk and we can chase this further for you. We apologise sincerely for the inconvenience caused. Kind regards, your PETER HAHN Team.
28 Aug 2023
 Verified review
I have still not received my order one month after order date Despite telling me it was despatched weeks ago
Report review
Answer by peterhahn.co.uk
29 Aug 2023
Thank you for your review we are very sorry to hear you have not received delivery for your order please contact us on 0800 0542120 so we can investigate this query for you. alternatively you email us at service@peterhahn.co.uk and include 'TRUSTED SHOPS REVIEW' in the subject and this will enable us to identify and resolve your query as quickly as possible for you, We look forward to hearing from you Kind regards, Your PETER HAHN Team.
24 Aug 2023
 Verified review
I tried so hard to get my order and I gave my card info several times on the phone and online and they said it had gone through but they kept then later sending me messages that it had been declined… i asked someone to call me and it never happened. There’s nothing wrong with my card, I have been using it elsewhere like normal. Even when I complained on email I received no response.
Report review
Answer by peterhahn.co.uk
24 Aug 2023
Thank you for your review, We are very sorry to hear your order was not completed successfully please call us on 0800 0542120 so we can investigate this query for you we look forward to hearing from you alternatively contact us via email at service@peterhahn.co.uk Kind Regards, Your PETER HAHN Team.
JE
11 Aug 2023
 Verified review
Waiting for an order from May, told yesterday (after 3-4 phone calls) 10/08/23 that I would now be getting a refund.
Report review
Answer by peterhahn.co.uk
14 Aug 2023
Thank you for your review. We are sorry to hear you have not received your order, Please contact us on 0800 0542120 so we can assit you with your query alternatively contact us via email at service@peterhahn.co.uk so we can assist you further with your query we look forward to hearing from you Kind Regards, Your PETER HAHN Team.
11 Aug 2023
 Verified review
Service dreadful
Report review
Answer by peterhahn.co.uk
14 Aug 2023
Thank you for your review We are sorry to hear you are not satisfied with our service, Please contact us on 0800 0542120 so we can assist you further with any query you may have, Alternatively contact us via email at service@peterhahn.co.uk so we can assist you, We look forward to hearing from you, Kind Regards, Your PETER HAHN Team.
9 Aug 2023
 Verified review

Ordered item showing in stock- never delivered

Ordered item showing in stock. Several phone calls later and over a month told the item was out of stock. If I hadn’t contacted them I would not have been notified. Very poor customer service
Report review
Answer by peterhahn.co.uk
9 Aug 2023
Thank you for your review. We will pass your comments back to our Head Office and we sincerely apologise you did not receive a letter to advise the item was not available. If you wish to discuss further please call us on 0800 054 2120. Kind regards, your PETER HAHN Team.
7 Aug 2023
 Verified review
You took payment for a pair of sandals on 6 July 2023. I didn't receive the sandals until 3 August. You have taken a payment of £71.00 for a blouse (on 8 July 2023) & I still haven't received it. I have repeatedly asked for a refund for this item, which you have denied, saying it's been dispatched. It clearly hasn't. Your promise not to take payment until an item has been dispatched is therefore meaningless as it has been broken twice-over. You are clearly liars. I am still awaiting refunds for 3 items returned to you on 5 July 2023 & for which you have confirmed receipt. I had to ask for this confirmation. You have yet to make me a refund of the promised & agreed discount on a full-price hat which I purchased on 24 June 2023. I check with my credit card company every 5 days whether or not the overdue refunds have been received & to date they have not. On 3 August your telephone advisor confirmed your safe receipt of 2 coats & a scarf & advised no refunds had been paid out. He also advised the damn blouse had yet to leave your warehouse. You are now trying to pretend that all this is my fault because I "cannot locate the refunds". Sorry, lame excuse & it won't work. You say you have contacted your head office to check the number of the card to which refunds have been applied. What absolute crap. Just another stalling tactic not to make the refunds. You've had the cheek to offer me compensation of a £20 voucher I can set against a future purchase together with free postage. Do you seriously think I am going to buy anything further from you? Dream on. Seems to me you may be about to go out of business & can't afford to let the money go. Right??
Report review
Answer by peterhahn.co.uk
8 Aug 2023
Thank you for your review. We are so sorry to read your funds have not yet cleared. Here at PETER HAHN, we are aware there is an underlying technical fault within our new database which is not correctly issuing all returned funds back to our customers. Although the return is showing as registered on our system our refunds are not clearing. We are working around the clock to fix this issue, please be entirely assured that this will be rectified as quickly as possible for our valued customers. We can assure you your query has been escalated to our Head Office however we are truly dealing with a huge backlog and we are working as hard and as fast as possible to rectify this. We cannot apologise enough for the inconvenience caused on this occasion. As soon as the response is received from Germany, all information will be forwarded to you for you to raise with your credit card company to ensure the refund has successfully cleared. Again, we apologise sincerely but we will be in touch with further information as soon as this is available. Kind regards, your PETER HAHN Team.
7 Aug 2023
 Verified review
I still have not received my order - it's been 7 weeks!
Report review
Answer by peterhahn.co.uk
8 Aug 2023
Thank you for your review. Please email us at service@peterhahn.co.uk so we can investigate this further for you. We apologise sincerely for the inconvenience caused. Kind regards, your PETER HAHN Team.
7 Aug 2023
 Verified review
Not arrived
Report review
Answer by peterhahn.co.uk
8 Aug 2023
Thank you for your review. We are so sorry to read of the delays at present, we are working around the clock to fix all system issues so our customers shopping experience can be an enjoyable one once more. Please email us at service@peterhahn.co.uk so we can chase this further for you. Kind regards, your PETER HAHN Team.
7 Aug 2023
 Verified review
Each item ordered this year has taken six weeks or more to be delivered
Report review
Answer by peterhahn.co.uk
8 Aug 2023
Thank you for your review. We are so sorry to read of the delays at present, we are working around the clock to fix all system issues so our customers shopping experience can be an enjoyable one once more. Kind regards, your PETER HAHN Team.
6 Aug 2023
 Verified review
Get your delivery and payments in order
Report review
Answer by peterhahn.co.uk
7 Aug 2023
Hello, thank you for your review. We are sorry to hear of your disappointment. Please email us at service@peterhahn.co.uk and we will be pleased to assist you further, alternatively contact us on 0800 0542120 so we can give you any information you need regarding orders or payments on your account, we look forward to hearing from you Kind regards, your PETER HAHN Team.
6 Aug 2023
 Verified review

Painfully slow

The experience of ordering a pair of shoes (which I still have not got) has been given me pain for about four weeks now
Report review
Answer by peterhahn.co.uk
7 Aug 2023
Thank you for your review We are sorry to hear you have not received delivery for your shoes, Please contact us on 0800 0542120 so we can assist you in locating the status of your order alternatively contact us via email at service@peterhahn.co.uk we look forward to hearing from you Kind Regards, Your PETER HAHN Team.
3 Aug 2023
 Verified review

PETER HAHN - not recommended as a trustworthy online retailer

I have been a loyal customer of PETER HAHN for years. I am now experiencing for the second time, the absence of a refund - this one for £486.95 - which is a considerable sum of money. In the past, I did not have to check because refunds were processed quickly and accurately. This has changed. I am having to check and when I complain, I find out there has been an error, but that is not corrected immediately. The explanation of a change of system after months no longer washes. I do not recommend PETER HAHN, despite their lovely clothes ...
Report review
Answer by peterhahn.co.uk
3 Aug 2023
Thank you for your review. We are so sorry to read you have not received the refund, this is a technical issue we are working around the clock to fix. Please email us at service@peterhahn.co.uk and we will escalate the email chain to our Head Office also. We apologise sincerely but please be assured we are working tirelessly to ensure all our valued customers receive their refunds within the normal timescale. Kind regards, your PETER HAHN Team.
31 Jul 2023
 Verified review
I haven't received the other half of my order. And very slow in responding to enquires.
Report review
Answer by peterhahn.co.uk
1 Aug 2023
Thank you for your review, we are very sorry that, due to some technical issues that we are currently experiencing, we have a high level of customer queries and this is impacting on our response times. These issues are being fixed as quickly as we can and you can look forward to our normal high levels of service returning soon. If you contact one our our friendly team they will be happy to update you on the status of any outstanding orders. We look forward to hearing from you Kind Regards, Your PETER HAHN Team.
28 Jul 2023
 Verified review
Ordered a Dress, they only had my size, had confirmation and was told things were taking longer to process at the moment, then never heard anything for a month. Contacted them and their reply was that they they have cancelled the order, not impressed.
Report review
Answer by peterhahn.co.uk
31 Jul 2023
Thank you for your review, We are sorry to hear we were unable to supply the item you ordered, We do stock similar items on our website at www.peterhahn.co.uk alternatively contact us on 0800 0542120 we would be more than happy to assist you , We look forward to hearing from you Kind Regards, Your PETER HAHN Team.
28 Jul 2023
 Verified review
I placed an order one month ago. Since then no any notice from Peter Hahn. Never again.
Report review
Answer by peterhahn.co.uk
28 Jul 2023
Thank you for your review, We are very sorry to hear you have not received your order as expected please contact us on 0800 0542120 so we can check the status of your order and give you an update alternatively contact us via email at service@peterhahn.co.uk, We are looking forward to hearing from you sorry for any inconveniences caused at this time. Kind Regards , Your PETER HAHN Team.
26 Jul 2023
 Verified review

Extremely poor service

I placed my order on the 26th June after several emails chasing up it eventually arrived on the 18th July. Appalling communication. I returned my order - they received it on the 24th July. I emailed asking about my refund still not heard. Will never use this company again!!!
Report review
Answer by peterhahn.co.uk
28 Jul 2023
Thank you for your review, We are sorry to hear it took longer than expected for you to receive your order, In relation to your returned order as per our terms and conditions it can take up to 14 working days for a return item to be processed and refunded from the date we received your return item back, If we can be of any further assistance do not hesitate to contact us on 0800 0542120 we look forward to hearing from you Kind Regards, Your PETER HAHN TEAM.
25 Jul 2023
 Verified review
The shoes my wife ordered a month ago have not ariveds
Report review
Answer by peterhahn.co.uk
25 Jul 2023
Thank you for your review. We are sorry to read this, please email us at service@peterhahn.co.uk and include ' TRUSTED SHOPS REVIEW ' in the subject and this will help us identify your query and track the order for you. We apologise sincerely for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
LB
Liz B.
North Kent
24 Jul 2023
 Verified review
No update on my order and did not respond to my email enquiry afterseveral days of waiting. Finally phoned for a second time and after a 30 minute wait I was told there was no stock. I felt very let down by the lack of communication.
Report review
Answer by peterhahn.co.uk
25 Jul 2023
Thank you for your review. We are so sorry to read your order did not arrive. Our IT team are working on our technical issues so automatic emails and letters regarding stock will be sent once more to our customers. We are sorry we did not contact you on this occasion, please be assured we are working hard to offer a better service to our customers once more. If you wish to discuss further please email us at service@peterhahn.co.uk. Kind regards, your PETER HAHN Team.