peterhahn.co.ukReviews:
1,208 reviews in the last 12 months12,652 total reviews
Good
Top positive review
21 Feb 2024
Verified review
I have bought many, many items from Peter Hahn and enjoyed wearing them very much. Much of their stock is above my price range but careful searching through the Sale pages is often rewarding. It's been particularly good of late when an extra 30% was being deducted from the sale price. But now I learn that the firm is no longer to trade in GB and clothingI'm quite devastated by this
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Top negative review
4 Jul 2023
Verified review
I would usually give five stars but recently I ordered 3 pairs of jeans. The website said that all were in stock. After some time waiting, I made a call and was told they were waiting for one pair. I hadn’t asked for them to be sent together so asked that the two in stock pairs be sent immediately. I waited another couple of weeks, nothing. I called again. They were still waiting for one pair but the two in stock had still not been sent. I cancelled the whole order. Something seems to be happening, we were unable to track the status of orders online. It will be a while before I order anything again
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Reviews for peterhahn.co.uk
11 Nov 2023
Verified review
Not even sure if I have received this order
as I have open orders with them.
Have emailed requesting update and no response
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Answer by peterhahn.co.uk
5 Dec 2023
Thank you for your review, we are very sorry to hear you may not have received your order please contact us on 0800 0542120 and one of our friendly agents would be more than happy to assist you alternatively contact us via email at service@peterhahn.co.uk and use TRUSTED SHOPS as the subject so we can filter through emails to locate your query, We look forward to hearing from you Kind Regards, Your PETER HAHN Team.
8 Nov 2023
Verified review
It would be nice to have a email to let us know when a item has
been dispatched. Also an email when items have been returned
as is the case with this order.
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Answer by peterhahn.co.uk
9 Nov 2023
Thank you for your review, I have checked your order and it has been dispatched today. You should have receive a dispatch confirmation email, if not please check your junk or spam folder. If you still have not received it please contact us via email on service@peterhahn.co.uk. Kind Regards, Your PETER HAHN Team.
8 Nov 2023
Verified review
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8 Nov 2023
Verified review
Wrong shoe fitting sent.
I ordered two pairs of shoes . I received a pair with wrong fitting. I had to send it back. There is no communication that the second pair of shoes ordered was out of stock.
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Answer by peterhahn.co.uk
8 Nov 2023
Thank you for your review, We are sorry to hear you have not received a second pair of shoes please contact us on 0800 0542120 and one of our friendly agents would be more than happy to assist you Alternatively, contact via email at service@peterhahn.co.uk, We look forward to hearing from you we are sorry for any inconveniences caused Kind Regards, Your PETER HAHN Team
5 Nov 2023
Verified review
Very helpful when talking on the phone but need to be kept informed better by texts especially when order is sent out and how long it will be before the parcel is recived and when parcel is posted back
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JW
John W.
Birmingham
1 Nov 2023
Verified review
The goods are first class and I like them. The downside is that delivery times are poor. Peter Hahn claim that they do not take payment until the goods have left their warehouse. This is not true. I notice that the payment is taken from my credit card soon after sending the order. A few days later I am told that my order is on its way. It then takes at least a week before it arrives. I can only assume that the warehouse in not in the UK.
So, first class all round unless you want the goods in a hurry.
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Answer by peterhahn.co.uk
2 Nov 2023
Thank you for your review, As per our terms and conditions our delivery time scale is 8-10 working days from the date of dispatch our items are sent out from our warehouse located in germany, Please contact us on 0800 0542120 and one of our friendly agents would be more than happy to assist you alternatively contact us via email at service@peterhahn.co.uk and out TRUSTED SHOPS as the subject so we can locate your email, We look forward to hearing from you Kind Regards, Your PETER HAHN Team.
JO
Janet O.
Birmingham
31 Oct 2023
Verified review
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Answer by peterhahn.co.uk
2 Nov 2023
Thank you for your review, If we can be of any help please please contact us on 0800 0542120 and one of our friendly agents would be more than happy to assist you alternatively contact us via email at service@peterhahn.co.uk and put TRUSTED SHOPS as the subject so we can locate your email, We look forward to hearing from you Kind Regards, Your PETER HAHN Team.
JB
Jennifer B.
TWICKENHAM
31 Oct 2023
Verified review
Returns look too formal
I gave this 3 stars because the item I purchase was a bad fit for me and the returns policy looked extremely formal and as if there was doubt about getting my money back. It is in very legal jargon regarding a contract I entered into with them etc etc. Certainly not User friendly and would make me hesitate to order from them again. At the moment I do not know if I have got my money back.
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Answer by peterhahn.co.uk
31 Oct 2023
Thank you for your review. Please be assured as stated in our T&C's we offer a Lifetime Guarentee here at PETER HAHN which means we do not specify a time limit on our returns. We have tried to locate your account via the provided email to confirm the refund but sadly this has not been located. We kindly ask you to contact us at service@peterhahn.co.uk with your query and we will be pleased to assist you further. We apologise sincerely for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
30 Oct 2023
Verified review
The only criticism is the length of time it takes to receive orders and then to receive refunds , if appropriate
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Answer by peterhahn.co.uk
30 Oct 2023
Thank you for your review, We are sorry to hear your refund took longer than usual, As per our terms and conditions our delivery time scale is 8-10 working days from the date of diapatch We can confirm we will escalate your comment to our Head Office and we apologise sincerely for any inconvenience caused to yourself. In the meantime if we can be of any further assistance do not hesitate to contact us Kind regards, your PETER HAHN Team.
27 Oct 2023
Verified review
Slow in all areas delivery times and no one available to speak to at call centre.
As a result of a 2 month wait I cancelled order.
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Answer by peterhahn.co.uk
30 Oct 2023
Thank you for your review. We are so sorry to read of the service you have received here at PETER HAHN. As stated in our T&C's we do kindly ask to allow 8-10 working days, stock permitting for the order to arrive. Upon investigating your order, item 10205188 is currently out of stock and this is why this was not provided for you originally. We can confirm no charge was made for the item and we apologise sincerely for the lack of communication regarding this order. Kind regards, your PETER HAHN Team.
JR
Jean R.
Norwich
25 Oct 2023
Verified review
To slow in returning cash!
T
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Answer by peterhahn.co.uk
25 Oct 2023
Thank you for your review, We are sorry to hear you refund took longer than usual we have had delays in relation to processing refunds due to the new system we have implemented, If you can still not locate your refund please contact us on 0800 0542120 so we can do an internal investiagtion to locate your refund, We look forward to hearing from you, Kind Regards Your PETER HAHN Team.
25 Oct 2023
Verified review
Really pleased with the design, quality and elegance of the beautiful fashion .
The only downside is the delivery time. It would be great if this could be speeded up and a tracking number issued.
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Answer by peterhahn.co.uk
25 Oct 2023
Thank you for your review. As stated in our T&C's we do kindly ask you to allow 8-10 working days as we ship from our German warehouse. These orders are driven over in our lorries, hence the delay on delivery at times. Please accept our apologies for any inconvenience caused. If we can be of any further assistance please do not hesitate to contact us, Kind regards, your PETER HAHN Team.
24 Oct 2023
Verified review
Still waiting for a refund. Peter Hahn very bad at keeping touch with customers.
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Answer by peterhahn.co.uk
25 Oct 2023
Thank you for your review, We are sorry to hear you have not received your refund, Please contact us on 0800 0542120 so we can investigate this query for you alternatively contact us via email at service@peterhahn.co.uk and put TRUSTED SHOPS as the subject so we can filter through and locate your email, We look forward to hearing from you we sincerely apologise for the inconvenience caused to you on this occasion Kind Regards, Your PETER HAHN Team.
23 Oct 2023
Verified review
Their orders are very slow in coming through, and things are often out of stock. Its very frustrating.
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Answer by peterhahn.co.uk
24 Oct 2023
Thank you for your review. We value your feedback and it will be added to our other feedback received and used to review our policies and procedures moving forward. If you have any specific concerns or complaints please contact one of our customer service team at service@peterhahn.co.uk or call one of our friendly advisors on 0800 054 2120.
Kind regards, your PETER HAHN Team
EC
Elizabeth C.
Glasgow
21 Oct 2023
Verified review
I gave you 5 stars
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Answer by peterhahn.co.uk
23 Oct 2023
Thank you for your review, please contact us on 0800 0542120 if we can be of any assistance to you alternatively contact us via email at service@peterhahn.co.uk and put TRUSTED SHOPS as the subject so we can filter through and locate your email, we look forward to hearing from you, Kind Regards, Your PETER HAHN Team.
21 Oct 2023
Verified review
Three attempts have been made to make a purchase using a valid debit card. This has been for a footwear item that will assist my elderly mother with arthritis.
Peter Hahn only let me know by email days after giving card account details that they cannot process the payment, at the point of despatch rather than at the point of submitting card details. They also state this is a regular problem. I therefore wonder how they stay in business.
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Answer by peterhahn.co.uk
23 Oct 2023
Thank you for your email, We are sorry to hear that your payment was not successful, Please contact us on 0800 0542120 so we can re-take your payment information and process your order, We look forward to hearing from you Kind Regards Your PETER HAHN Team.
20 Oct 2023
Verified review
Took way too long for delivery and returns,the whole process from delivery to return and refunding me took around 8 weeks !
My first purchase with Peter Hahn and sorry to say probably my last.
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Answer by peterhahn.co.uk
23 Oct 2023
Thank you for your review. We are sorry to hear your refund took longer than usual, Please rest assured that we are all working hard to get back to the normally high levels of service that our customers have come to expect from us. In the meantime if we can be of any further assistance Please do not hesitate to get in contact with us if you have any specific queries. We look forward to hearing from you Kind Regards, Your PETER HAHN Team.
20 Oct 2023
Verified review
Order not fulfilled. Money was taken from my account on sept 4th for my order and after 2phone calls and an email I have been notified today October 20th that my order has been cancelled and the money refunded
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Answer by peterhahn.co.uk
23 Oct 2023
Thank you for your review. We do apologise for the recent delays. Please rest assured that we are all working hard to get back to the normally high levels of service that our customers have come to expect from us. Please don't hesitate to get in contact with us if you have any specific queries. We look forward to hearing from you Kind Regards, Your PETER HAHN Team.
20 Oct 2023
Verified review
Slow, costly process.
The goods took a long time to come - approx2weeks. Money taken on ordering. I know the goods come from Germany but why so long to come? I had to make a return of the goods to Devon. Actually had to contact Peter Hahn as I knew they had had my return for I0 days yet there was no refund. Miraculously my refund was processed that day!!! Companies far bigger than PH can process goods very quickly eg M&S so what are PH doing other than keeping customers’ money for too long!M
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Answer by peterhahn.co.uk
23 Oct 2023
Thank you for your review, As per our terms and conditions our delivery time scale is 8-10 working days from the date of diapatch We can confirm we will escalate your comment to our Head Office and we apologise sincerely for any inconvenience caused to yourself. Kind regards, your PETER HAHN Team.
19 Oct 2023
Verified review
Having been a customer of yours for many, many years I feel that shopping from Peter Hahn is not what it once was for me.
I used to love browsing through the catalogue and ordering via telephone as your representatives where always so very kind and helpful.
Sadly, things have changed.
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Answer by peterhahn.co.uk
23 Oct 2023
Thank you for your review we have been experiencing technical issues we are working around the clock to resolve. Typically orders should only take 8-10 working days to arrive, stock permitting. We will pass your comments to our Head Office, for now, In the meantime if we can be of any further assistance do not hesitste to contact us, please accept our sincerest apologies for the inconvenience caused. Kind regards, your PETER HAHN Team.