peterhahn.co.ukReviews:
1,240 reviews in the last 12 months12,652 total reviews
Good
Top positive review
21 Feb 2024
Verified review
I have bought many, many items from Peter Hahn and enjoyed wearing them very much. Much of their stock is above my price range but careful searching through the Sale pages is often rewarding. It's been particularly good of late when an extra 30% was being deducted from the sale price. But now I learn that the firm is no longer to trade in GB and clothingI'm quite devastated by this
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Top negative review
4 Jul 2023
Verified review
I would usually give five stars but recently I ordered 3 pairs of jeans. The website said that all were in stock. After some time waiting, I made a call and was told they were waiting for one pair. I hadn’t asked for them to be sent together so asked that the two in stock pairs be sent immediately. I waited another couple of weeks, nothing. I called again. They were still waiting for one pair but the two in stock had still not been sent. I cancelled the whole order. Something seems to be happening, we were unable to track the status of orders online. It will be a while before I order anything again
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Reviews for peterhahn.co.uk
14 Dec 2023
Verified review
I can only give my opinion on the last item I ordered which was a lime green sweater which I thought was too much money at approximately £85 for the quality of the item
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Answer by peterhahn.co.uk
14 Dec 2023
Thank you for your review, We are very sorry to hear you are not happy with the quality of the clothing you have received, Inside the parcel there is a free post return label you can use to return your item for a full refund if needed if you can also put a cover note within the parcel with the reason for retruning your item, Once we receive your return item back we can process your refund, In the meantime if we can be of any further assistance do not hesitate to contact us, We are sorry for an inconviances caused Kind Regards, Your PETER HAHN Team.
14 Dec 2023
Verified review
Expensive.
Delivery takes far too long,
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Answer by peterhahn.co.uk
14 Dec 2023
Thank you for your review, As per our terms and conditions our delivery time scale is 8-10 working days from the date of dispatch our items are sent out from our warehouse located in germany, Please contact us on 0800 0542120 and one of our friendly agents would be more than happy to assist you in checking the status of your return item, alternatively contact us via email at service@peterhahn.co.uk and out TRUSTED SHOPS as the subject so we can locate your email, We look forward to hearing from you Kind Regards, Your PETER HAHN Team.
9 Dec 2023
Verified review
Excellent quality but takes a long time to arrive
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Answer by peterhahn.co.uk
11 Dec 2023
Thank you for your review, We are sorry to hear your order took longer than usual to be delivered as per our terms and conditions our delivery time scale is 8-10 working days from the date of dispatch, Please contact us on 0800 0542120 and one of our friendly agents would be more than happy to assist you alternatively contact us via email at service@peterhahn.co.uk and we would be more than happy to check the status of your order, Sorry for any inconviances caused Kind Regards, Your PETER HAHN Team.
8 Dec 2023
Verified review
took 3 weeks to arrive...... customer service were far from helpful
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Answer by peterhahn.co.uk
8 Dec 2023
Thank you for your review, we are sorry to hear your order took longer than expected to arrive. Please contact us on 0800 054 2120 alternatively contact us via email at service@peterhahn.co.uk so we can investigate this further for you, We apologise for any inconvenience caused Kind Regards, Your PETER HAHN Team.
4 Dec 2023
Verified review
Goods quality great Del questionable
Goods quality great - commications over delivery detail limited and slow
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Answer by peterhahn.co.uk
6 Dec 2023
Thank you for your review, We are sorry to hear you parcel took longer than expected to arrive as per our terms and conditions our delivery time scale is 8-10 working days from the date of dispatch, If you need any further assistance do not hesitate to contact us on 0800 0542120 and one of our friendly agents would be more than happy to assist you Kind Regards, Your PETER HAHN Team.
1 Dec 2023
Verified review
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1 Dec 2023
Verified review
Refunds for returns
Had a problem getting a refund or returned goods earlier this year
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Answer by peterhahn.co.uk
5 Dec 2023
Thank you for your review, We are sorry to hear you may not have received your refund in time, Please contact us on 0800 0542120 so we can investigate this query for you alternatively contact us via email at service@peterhahn.co.uk and put TRUSTED SHOPS as the subject so we can filter through and locate your email, We look forward to hearing from you we sincerely apologise for the inconvenience caused to you on this occasion Kind Regards, Your PETER HAHN Team.
1 Dec 2023
Verified review
Items are very expensive and sizing is so inconsistent across items.
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Answer by peterhahn.co.uk
1 Dec 2023
Thank you for your review, unfortunately as our items are from many different brands this can mean that there may be slight differences in sizing from brand to brand. Apologies for the inconvenience. Kind Regards, Your PETER HAHN Team.
LS
Leelee S.
Cheshire
1 Dec 2023
Verified review
Improve delivery times and communication relating to orders placed especially if there's a delay. an example is an order Ive had since August and whilst instructed it may be out of stock but to pre order if it becomes available have never heard anything.Would be good & helpful to know
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Answer by peterhahn.co.uk
1 Dec 2023
Thank you for your review, we are sorry to hear you have not yet received your order. Please contact us on 0800 054 2120 or via email at service@peterhahn.co.uk so we can investigate this. Kind Regards, Your PETER HAHN Team.
29 Nov 2023
Verified review
The ordering process is pretty simple and the goods are of high quality. No issue. But exchanging goods for a size up or down is not. You have to return the goods and then reorder, incurring postage.
When you return things, there is no automatic acknowledgement that P Hahn has received them and is processing the refund, which many other retailers do.
Also, I don't see the need for the big boxes used.
You are a good retailer, with great choice, but you need to refine things more to make you great and easier to buy from. Sorry, if this sounds harsh, but it is meant in a constructive way.
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Answer by peterhahn.co.uk
30 Nov 2023
Thank you for your review, Please be advised that if you replace your order via the new order section of the returns form then the price you paid originally would be honoured and there would be no extra postage to pay. Please contact us 0800 054 2120 or via email at service@peterhahn.co.uk so we can investigate this further. Kind Regards, Your PETER HAHN Team.
EG
E G.
Ellesmere Port
28 Nov 2023
Verified review
Very slow delivery. Also miss my account details on your website . Need to look at previous orders and outstanding deliveries . Other than that I really do love all your clothes and a very good selection to please all different ages .
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Answer by peterhahn.co.uk
28 Nov 2023
Thank you for your review, unfortunately as all our items are dispatched from our warehouse in Germany this is why delivery may be slightly longer. In regards to your online account, you should still be able to see these details. Please contact us via email at service@peterhahn.co.uk so we can assist with this. Kind Regards, Your PETER HAHN Team.
26 Nov 2023
Verified review
Takes money and nearly 3 week wait for shoes!
Although the shoes are Gabor and Peter Hahn only distributes them then l am not marking the shoes as they were excellent. I waited just under 3 weeks for the shoes to be delivered not acceptable in this day and age. After contacting PH for estimated time of delivery was informed by e-mail 2 days later that it can take 8-10 days. Adding up all the days etc 3 weeks wait and the taking of £115 after 3 days , no that’s wrong as they state they only take moneys when order is on way.
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Answer by peterhahn.co.uk
27 Nov 2023
Thank you for your review, we are sorry to hear your order took longer than expected. Please contact us on 0800 054 2120 or via email at service@peterhahn.co.uk so we can investigate this further. Kind Regards, Your PETER HAHN Team.
26 Nov 2023
Verified review
Delivery far to slow in comparison with other on line companies
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Answer by peterhahn.co.uk
27 Nov 2023
Thank you for your review, unfortunately as all our items are dispatched from our warehouse in Germany this is why delivery may be slightly longer. Kind Regards, Your PETER HAHN Team.
23 Nov 2023
Verified review
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21 Nov 2023
Verified review
Always have to wait for delivery
Unfortunately had to return as too big.
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Answer by peterhahn.co.uk
24 Nov 2023
Thank you for your review, As per our terms and conditions our delivery time scale is 8-10 working days from the date of dispatch our items are sent out from our warehouse located in germany, Please contact us on 0800 0542120 and one of our friendly agents would be more than happy to assist you in checking the status of your return item, alternatively contact us via email at service@peterhahn.co.uk and out TRUSTED SHOPS as the subject so we can locate your email, We look forward to hearing from you Kind Regards, Your PETER HAHN Team.
18 Nov 2023
Verified review
Discount offered on next purchase not this one.
I don’t like apps and online stores that offer you a discount and then move the voucher to your next purchase, knowing there is less chance of actually having to honour it.
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Answer by peterhahn.co.uk
20 Nov 2023
Thank you for your review, we are sorry to hear you had issues applying your voucher. Please contact us on 0800 054 2120 so we can assist you with this. Alternatively you can email on service@peterhahn.co.uk. Kind Regards, Your PETER HAHN Team.
16 Nov 2023
Verified review
Delivery is too slow purchases can take up to two weeks or more.
Your on line redeeming code claimed so far never worked I am having to ask by email for refund. Only to be told by rerun email that I was too late and will be refunded if I keep the goods. How by emailing again to inform you that I am keeping the goods? Not a good system.
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Answer by peterhahn.co.uk
16 Nov 2023
Thank you for your review, we are sorry to hear you had issues applying your voucher. Please contact us on 0800 054 2120 so we can assist you with this. Alternatively you can email on service@peterhahn.co.uk. Kind Regards, Your PETER HAHN Team.
16 Nov 2023
Verified review
Advertising products but don't tell you that it could take upto two months to arrive. Only inform you of waiting time after order placed.
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Answer by peterhahn.co.uk
16 Nov 2023
Thank you for your review, we are sorry to hear your order was not in stock. Please contact us either on 0800 054 2120 or via email on service@peterhahn.co.uk so we can investigate this further. Kind Regards, Your PETER HAHN Team.
15 Nov 2023
Verified review
Delivery is woeful takes much too long. Great variety of products.
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Answer by peterhahn.co.uk
15 Nov 2023
Thank you for your review, we are sorry to hear your order took long to arrive. Please contact us either on 0800 054 2120 or via email on service@peterhahn.co.uk so we can investigate this further. Kind Regards, Your PETER HAHN Team.
13 Nov 2023
Verified review
Orders never sent
First order o/s and had 2 emails notifying me of a delay. Order never fulfilled despite item appearing back in catalogue as ‘in stock’ and no communication.
2 further orders not fulfilled with no communication at all.
Would give no stars if and will be very unlikely to order from PH again
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Answer by peterhahn.co.uk
13 Nov 2023
Thank you for your review, we are sorry to hear you have not received your orders. Please contact us either on 0800 054 2120 or via email on service@peterhahn.co.uk so we can investigate this further. Kind Regards, Your PETER HAHN Team.