peterhahn.co.ukReviews:
1,213 reviews in the last 12 months12,652 total reviews
Good
Top positive review
21 Feb 2024
Verified review
I have bought many, many items from Peter Hahn and enjoyed wearing them very much. Much of their stock is above my price range but careful searching through the Sale pages is often rewarding. It's been particularly good of late when an extra 30% was being deducted from the sale price. But now I learn that the firm is no longer to trade in GB and clothingI'm quite devastated by this
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Top negative review
4 Jul 2023
Verified review
I would usually give five stars but recently I ordered 3 pairs of jeans. The website said that all were in stock. After some time waiting, I made a call and was told they were waiting for one pair. I hadn’t asked for them to be sent together so asked that the two in stock pairs be sent immediately. I waited another couple of weeks, nothing. I called again. They were still waiting for one pair but the two in stock had still not been sent. I cancelled the whole order. Something seems to be happening, we were unable to track the status of orders online. It will be a while before I order anything again
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Reviews for peterhahn.co.uk
30 Aug 2023
Verified review
Still awaiting refund for returned hoods
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Answer by peterhahn.co.uk
31 Aug 2023
Thank you for your review. We can confirm we are behind in our Return Department, please can you email us your proof of postage from Royal Mail to service@peterhahn.co.uk and this will allow us to expedite your return. We hope to hear from you soon. Kind regards, your PETER HAHN Team.
29 Aug 2023
Verified review
I have had several good quality items but the delivery length of time waiting is atrocious
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Answer by peterhahn.co.uk
30 Aug 2023
Thank you for your review. As stated in our T&C's all orders will take 8-10 working days to arrive as we dispatch from our German warehouse. Please email us at service@peterhahn.co.uk and we will be pleased to assist you further. Kind regards, your PETER HAHN Team.
JF
Jenny F.
Farnham
28 Aug 2023
Verified review
Do not list items which are not in stock.
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Answer by peterhahn.co.uk
29 Aug 2023
Thank you for your review. We are sorry to read your item was unavailable, please be politely advised we prepare our catalogues and website from predictions we receive from our suppliers. Sadly these can be subject to change and we are still imbedding our new system which is causing some technical issues. We apologise sincerely, we regret letting any of our valued customers down. Kind regards, your PETER HAHN Team.
PH
Pet H.
Horley
28 Aug 2023
Verified review
Since the system change Peter Hahn has changed. Peter Hahn was once a 100% reliable company. Now I’m waiting months for refunds or even for orders to be delivered. I still can’t check my orders or returns online and have to call several times to get anywhere. After months you should thing the system change over is in place and everything is in working order again. I’m still waiting since many weeks for a cardigan to be delivered and not even receive a message regarding the delay.
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Answer by peterhahn.co.uk
29 Aug 2023
Thank you for your review, We are very sorry to hear you have not received delivery for your items, Please contact us on 0800 0542120 so we can investigate this query for you and provide an update on the status of your cardigan alternatively contact us via email at service@peterhahn.co.uk we kindly ask you to include TRUSTED SHOPS in the subject title of your email and we can filter these and work them accordingly, We look forward to hearing from you We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
TE
te E.
clitheroe
26 Aug 2023
Verified review
Good product but delivery is too slower
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Answer by peterhahn.co.uk
29 Aug 2023
Thank you for your review, As per our terms and conditions our delivery time scale is 8-10 working days from the date of dispatch please contact us on 0800 0542120 so we can give you any information regarding your account or outstanding orders on your account alternatively you can contact us via email at service@peterhahn.co.uk we kindly ask you to include TRUSTED SHOPS in the subject title of your email and we can filter these and work them accordingly, We look forward to hearing from you We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
25 Aug 2023
Verified review
The long wait before you get what you ordered. I ordered sandals early July, still no sign of them.
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Answer by peterhahn.co.uk
29 Aug 2023
Thank you for your review, We are sorry to hear you have not received delivery for your sandals yet Please contact us on 0800 0542120 so we can assist you in checking the status of your order alternatively contact us via email at serrvice@peterhahn.co.uk we kindly ask you to include Trusted shops in the subject title of your email and we can filter these and work them accordingly, We look forward to hearing from you, We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
25 Aug 2023
Verified review
Delivery of orders
Some items ordered take too long to be delivered.
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Answer by peterhahn.co.uk
29 Aug 2023
Thank you for your review. As per our terms and conditions on our website, our delivery timescale is 8-10 working days for in stock items as all goods are shipped from Germany. We do apologise for recent delays and any inconvenience caused. Rest assured that we are working hard to iron out the issues with our new system and get back to our normal excellent level of service as quickly as we can. If we can be of any further assistance please contact us on 0800 0542120 Kind regards, your PETER HAHN Team
LS
Leelee S.
Cheshire
19 Aug 2023
Verified review
Excellent choice of fashion but ordering/delivery is problematical and spasmodic. Several times I have ordered an item of clothing, given an expected date when item will be available for delivery but never hear anything when its delayed even further. I am losing confidence with Peter Hahn and its Logistics. At one point it was my 1st choice for fashion buying but because of huge delays , length of time to dispatch & deliver am looking at other companies. Communication is an issue too.
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15 Aug 2023
Verified review
The time spent between ordering and delivery ,when an item is in stock, is way too long. Communication isn’t good when it comes to taking money from my account and sending items out for delivery And everything is put down to a new system that has taken most of the year to be installed .
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Answer by peterhahn.co.uk
16 Aug 2023
Thank you for your review we are sorry to hear you have not received your order in time, Please call us on 0800 0542120 so we can investigate this for you alternatively contact us via email at service@peterhahn.co.uk we look forward to hearing from you Kind Regards, Your PETER HAHN Team.
14 Aug 2023
Verified review
Delivery too long
Quality items for most of the time but delivery takes far too long!!
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Answer by peterhahn.co.uk
16 Aug 2023
Thank you for your review. As per our terms and conditions on our website, our delivery timescale is 8-10 working days for in stock items as all goods are shipped from Germany. We do apologise for recent delays and any inconvenience caused. Rest assured that we are working hard to iron out the issues with our new system and get back to our normal excellent level of service as quickly as we can, For any further assistance please contact us on 0800 0542120 Kind regards, your PETER HAHN Team
11 Aug 2023
Verified review
Cant see what you ordered and dont know when its despatched. The customer area on the website leaves alot to be disired.
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Answer by peterhahn.co.uk
14 Aug 2023
Thank you for your review, We are sorry to hear you have not received your order please contact us on 0800 0542120 so we can assist you further with your query alternatively contact us via email at service@peterhahn.co.uk so we can look at the status of your order, We look forward to hearing from you Kind Regards, Your PETER HAHN Team.
9 Aug 2023
Verified review
Could get no reply when phoning to place order. Tried on 3 consecutive days. Explanation was changes in system! Previous order for jacket never arrived on phoning told it was on way but item never delivered with no explanation.
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Answer by peterhahn.co.uk
10 Aug 2023
Thank you for your review. Our phone lines are exceptionally busy at present, we apologise for this. We have recently changed our database and it has caused real technical errors. We apologise sincerely, you can contact us at service@peterhahn.co.uk for further assistance. Kind regards, your PETER HAHN Team.
UH
Ulrike H.
Cambridge
4 Aug 2023
Verified review
Deliveries take rather long
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Answer by peterhahn.co.uk
7 Aug 2023
Thank you for your review. As per our terms and conditions on our website, our delivery timescale is 8-10 working days for in stock items as all goods are shipped from Germany. We do apologise for recent delays and any inconvenience caused. Rest assured that we are working hard to iron out the issues with our new system and get back to our normal excellent level of service as quickly as we can. Kind regards, your PETER HAHN Team
JE
Jacqui E.
Powys
28 Jul 2023
Verified review
Still waiting for part of my order from May. No updates from Peter Hahn. I have had to phone them to find out any information
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Answer by peterhahn.co.uk
28 Jul 2023
Hello, thank you for your review. We are sorry to hear you have not received part of your order. Please email us at service@peterhahn.co.uk and we will be pleased to assist you further. Alternatively contact us via telephone so we can assit you with your query, sorry for any inconviances caused Kind regards, your PETER HAHN Team.
27 Jul 2023
Verified review
you did not have the item I ordered in stock and could not therefore fulfil the order. yo also have such long times to wait for dresses that it would be out of season buy the time they arrived!
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Answer by peterhahn.co.uk
28 Jul 2023
Hello, thank you for your review. We are sorry to hear of your disappointment regarding our service.Unfortunately on this occasion our suppliers were unable to supply these paticually items After our recent delays in relation to technical issues, we are pleased to confirm that all deliveries and refunds are now being made in our usual timescale. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
23 Jul 2023
Verified review
Informing customers quicker of delays .
Waiting 6 weeks for goods and I had to contact them .
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Answer by peterhahn.co.uk
24 Jul 2023
Thank you for your review. We are very sorry you had such a long wait, we will of course pass your comments back to our Head Office. Kind regards, your PETER HAHN Team.
19 Jul 2023
Verified review
Delivery Times
Ordered in stock items take a month to arrive.
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Answer by peterhahn.co.uk
20 Jul 2023
Thank you for your review. Typically we ask to allow 8-10 working days for the order to arrive but as we have been dealing with a large backlog of queries we apologise sincerely should the delivery be delayed. We are working hard to resolve all technical issues to ensure your shopping experience is a more enjoyable one. Kind regards, your PETER HAHN Team.
18 Jul 2023
Verified review
The speed of delivery could be improved. Also emails should be
sent if there is going to be a delay in completing the order.
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Answer by peterhahn.co.uk
20 Jul 2023
Thank you for your review. Our deliveries take 8-10 working days as we dispatch from our German warehouse. Our IT team are working hard to send automatic updates when an item is out of stock. We apologise sincerely for the inconvenience caused. Kind regards, your PETER HAHN Team.
16 Jul 2023
Verified review
I placed my last order on 18 June. The website said delivery by 23 June ( I was a little surprised by the short delivery time). When nothing arrived during the first week in July I called PH only to be told that my order wasn’t even in stock and there was no chance of me receiving it. Not much of an apology but rather blaming a new computer system being installed.
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15 Jul 2023
Verified review
Ordered in stock item
Three weeks later on phoning found out it wasn't on its way as out of stock .No communication
Have cancelled and have also unsubscribrd..Service is not what it was in the past
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